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WellSky Personal Care (ClearCare)
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User Commentary

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CEO/President

Service and Support

We have very little downtime with the product. The vendor did have a large update recently that had...

Mar 2023
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CEO/President

Service and Support

The vendor's customer service has diminished since WellSky acquired ClearCare. It has continued to...

Mar 2023
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CEO/President

Interfacing and Integration

We have some work to do with integration. Our websites are supposed to drop leads into the WellSky...

Mar 2023
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CEO/President

Functionality and Upgrades

WellSky Personal Care is one of those things we need to run our business. There are a lot of really...

Mar 2023
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CEO/President

Functionality and Upgrades

It takes a few minutes to run a report that I run every month. That process should be a little...

Mar 2023
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CEO/President

Other Observations & Comments

WellSky works hard to make sure that the application for our caregivers works well and is secure. I...

Mar 2023
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CEO/President

Lessons Learned

WellSky Personal Care is part of our long-term plans. I would buy WellSky Personal Care again. I am...

Mar 2023
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CEO/President

Implementation and Training

I don't get much ongoing training, but for what I use the product for, I probably don't need much...

Mar 2023
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CEO/President

Service and Support

WellSky is definitely not proactive when it comes to service. They tell us when things are going to...

Mar 2023
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CEO/President

Implementation and Training

I use the program all the time. One of the challenges we have with the software is building custom...

Mar 2023
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VP/Other Executive

Service and Support

With EMR platforms, vendors will never please everybody all the time. So there are sometimes...

Feb 2023
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VP/Other Executive

Service and Support

WellSky needs to do a better job of analyzing their estimations for downtime. For example, WellSky...

Feb 2023
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VP/Other Executive

Technology

In the majority of all instances, we have had no problems. But every once in a while, there is a...

Feb 2023
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VP/Other Executive

Relationship

I have the whole executive team on speed dial, so they are very interactive. I do appreciate that.

Feb 2023
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VP/Other Executive

Interfacing and Integration

We have vetted other software programs and platforms to see what is out there. The WellSky platform...

Feb 2023
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VP/Other Executive

Future Outlook

We are very satisfied with the customer service in terms of the way that WellSky treats us and how...

Feb 2023
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VP/Other Executive

Other Observations & Comments

Our industry has really become an outcome-driven industry, especially on the nonmedical side of the...

Feb 2023
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CEO/President

Relationship

We used to have people from the vendor's organization that were empowered to solve our problems, but...

Jan 2023
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CEO/President

Functionality and Upgrades

The functionality of WellSky's system is really good for someone that owns only one office, but when...

Jan 2023
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CEO/President

Relationship

Whenever there is something new from WellSky, I feel like we have to reach out to get training. The...

Jan 2023
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CEO/President

Service and Support

It is hard to get someone on the phone now with the vendor’s support team. In the past, if we needed...

Jan 2023
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CEO/President

Functionality and Upgrades

I like the functionality of the scheduling piece. We have built all of our processes around it, and...

Jan 2023
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Director

Functionality and Upgrades

The negative feedback about the product is specifically about functionality in the mobile app. I...

Dec 2022
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Director

Service and Support

The vendor could focus on having more communication with the patients’ families and more options for...

Dec 2022
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Director

Functionality and Upgrades

By using WellSky Personal Care, we wanted to have the ability to have access to the analytics and...

Dec 2022
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Director

Lessons Learned

WellSky Personal Care is the best product out there. However, franchisees may experience frustration...

Dec 2022
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CEO/President

Service and Support

We get charged a flat rate by WellSky. We know how much we are paying per client every month, and we...

Dec 2022
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CEO/President

Functionality and Upgrades

I don’t remember the last time we got an upgrade for WellSky Personal Care.

Dec 2022
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CEO/President

Service and Support

WellSky’s support has dropped off dramatically since we first initiated them. Previously, when we...

Dec 2022
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CEO/President

Functionality and Upgrades

The product has a convoluted reporting system. Creating a report takes too many steps. WellSky could...

Dec 2022
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CEO/President

Functionality and Upgrades

The product's strengths are client and caregiver management and the daily functions of the program....

Dec 2022
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Manager

Relationship

When WellSky updates something, it just appears. I don’t know whether the vendor doesn't send out...

Nov 2022
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Manager

Functionality and Upgrades

There are a lot of things I am not even aware of that could help me with the product. I am not even...

Nov 2022
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Manager

Functionality and Upgrades

The positive thing about WellSky's system is that when the information is input correctly, the...

Nov 2022
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Manager

Functionality and Upgrades

The only things that could be improved with WellSky's system are some of the reports. I find it...

Nov 2022
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Director

Future Outlook

The vendor does a pretty good job of keeping up with technology. We have a lot of locations, and our...

Oct 2022
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Director

Relationship

We have a really good rapport with the vendor. The vendor keeps their promises most of the time, but...

Oct 2022
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Director

Relationship

The vendor is slipping a little, so hopefully, we can get back on track. For example, we have this...

Oct 2022
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Director

Functionality and Upgrades

The product is very easy to use, and that is why I would definitely recommend it. The best thing I...

Oct 2022
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Director

Interfacing and Integration

Organizations usually have applicant tracking systems. That is understandable because organizations...

Oct 2022
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CEO/President

ROI / Cost

With ClearCare, we got into the areas of quality of care, workspace, care requests, and connectivity...

Oct 2022
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CEO/President

Interfacing and Integration

With integration, we worked collaboratively with the vendor to hook another product into ClearCare's...

Oct 2022
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CEO/President

Technology

We often have issues where the system is down or slow, but things have gotten better in the last...

Oct 2022
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CEO/President

Interfacing and Integration

One functionality that would be nice for me is the ability to easily export things into databases,...

Oct 2022
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CEO/President

Relationship

Prior to ClearCare being purchased by WellSky, I had a whole lot of confidence in their ability to...

Oct 2022
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CEO/President

Service and Support

The support needs improvement. My team has raised many issues, but they are never solved and never...

Oct 2022
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CEO/President

Service and Support

I don't see the vendor being very proactive. A lot of what they rely on is the little chat button...

Oct 2022
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CEO/President

Relationship

Before the acquisition, I was working with a lot of development people from ClearCare. The vendor’s...

Oct 2022
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CEO/President

Functionality and Upgrades

We have leveraged the tool a lot every day to drive our tangible outcomes. Of the tools that I have...

Oct 2022
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CEO/President

Future Outlook

My health system has a different operating system that they are trying to mandate, but I don't plan...

Oct 2022
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CEO/President

Relationship

The vendor keeps their promises most of the time. In the very beginning of our relationship with...

Oct 2022
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CEO/President

ROI / Cost

The vendor’s charging practices are fairly straightforward.

Oct 2022
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CEO/President

Implementation and Training

The implementation processes don’t go very well. The vendor seems to throw new functionality over...

Oct 2022
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CEO/President

Service and Support

With one of our vendors, we can do a Google search on how to do something, and we can find articles,...

Oct 2022
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CEO/President

Lessons Learned

There is a lot of functionality in the product, and it is hard for certain functions in the product...

Oct 2022
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CEO/President

Functionality and Upgrades

I would like WellSky to continue to make the reporting functionality easier with regard to...

Oct 2022
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CEO/President

Interfacing and Integration

I like that the product combines everything I need so I don’t have to have separate systems. The...

Oct 2022
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CEO/President

Functionality and Upgrades

With WellSky Personal Care, we have to manually go in and change the rates for a lot of shifts...

Oct 2022
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CEO/President

ROI / Cost

When Wellsky announced that ClearCare was becoming WellSky Personal Care, they charged hundreds of...

Oct 2022
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CEO/President

Interfacing and Integration

There are three aspects of WellSky Personal Care that stand out as positives. First, the product is...

Oct 2022
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CEO/President

ROI / Cost

WellSky doesn’t keep all of their promises. We have put in a lot of important feature requests over...

Oct 2022
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CEO/President

Implementation and Training

The vendor sends out training materials proactively. We have a really responsive representative who...

Oct 2022
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CEO/President

Service and Support

There are some areas where WellSky has done a great job of supporting interoperability and others...

Oct 2022
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CEO/President

Lessons Learned

If I were talking to a peer considering WellSky's system, I would tell them that WellSky Personal...

Oct 2022
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CEO/President

Functionality and Upgrades

WellSky is falling short in supporting our provision of medication services and our documentation...

Oct 2022
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CEO/President

Service and Support

WellSky is really responsive. It is easy to get someone on the phone and get a reply to an email,...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

This platform has the ability to send electronic attachments to our caregivers. When I am creating a...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

The app, a lot of the main pages, and the dashboard still say ClearCare, even though ClearCare was...

Oct 2022
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Analyst/Coordinator

ROI / Cost

I like how granular ClearCare allows us to get with putting tasks in and tracking. ClearCare also...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Overall, I am highly satisfied with the platform in terms of the amount of data that I can capture,...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see fewer, less frequent updates to the app. The number of updates we get is crazy....

Oct 2022
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Analyst/Coordinator

Lessons Learned

If people are smart, they will create their own tags in the activity log. When I hire a new...

Oct 2022
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CEO/President

Service and Support

We don't hear about new rollouts or updates to the personal care product until those changes have...

Sep 2022
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CEO/President

Implementation and Training

WellSky is heavily dependent on their online tutorials. The vendor would rather point us toward...

Sep 2022
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CEO/President

Relationship

I worked closely with a member from WellSky on the integration of our platform several years ago....

Sep 2022
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CEO/President

ROI / Cost

WellSky’s personal-care product is user friendly and cost effective; the costs change based on the...

Sep 2022
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CEO/President

Future Outlook

We are always evaluating other options. At the same time, changing the software we are using for...

Sep 2022
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CEO/President

Sales and Contracting

WellSky is pretty good about not charging for every little thing. Generally, when the vendor puts...

Sep 2022
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VP/Other Executive

Relationship

I like the product WellSky offers. Their attitude is pretty good considering we are a smaller...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Data exchange within WellSky's system does not work. The process should be one and done; if I type...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We can pretty easily find a lot of the information on WellSky's website on things we have questions...

Sep 2022
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VP/Other Executive

Service and Support

There are some things we have asked for over and over again but have not received from WellSky. We...

Sep 2022
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VP/Other Executive

Technology

There are some things that are deficient within the WellSky product. With the caregiver...

Sep 2022
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VP/Other Executive

Interfacing and Integration

Some partners of WellSky could be more integrated with the overall plan and the way they implement...

Sep 2022
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VP/Other Executive

Implementation and Training

WellSky has decent training in place, but it feels like we are just a number to them. The vendor's...

Sep 2022
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VP/Other Executive

Relationship

We have an account executive from the vendor that I talk to regularly, and they are really good at...

Sep 2022
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VP/Other Executive

ROI / Cost

For the most part, I do not feel nickel-and-dimed, except for with the interfaces. The vendor needs...

Sep 2022
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VP/Other Executive

Lessons Learned

WellSky is currently a part of our long-term plans, but our stance on their product may change...

Sep 2022
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CEO/President

Functionality and Upgrades

The biggest benefit of WellSky Personal Care is that we have access to to the system as long as we...

Sep 2022
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CEO/President

Relationship

We were originally using ClearCare through the product's original founders, so we have had some pain...

Sep 2022
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CEO/President

Service and Support

If we have a question or concern, WellSky answers us quickly. The vendor is incredibly responsive.

Sep 2022
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VP/Other Executive

Functionality and Upgrades

WellSky Personal Care has been decent. I haven't had any issues. The vendor seems to do a fairly...

Sep 2022
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CEO/President

Interfacing and Integration

WellSky is very transparent with their charges. However, we use an outside vendor for payments, and...

Sep 2022
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CEO/President

Functionality and Upgrades

My staff compliments the reporting and tagging features. The reporting feature in the product is...

Sep 2022
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Director

Relationship

In our partnership, WellSky does not communicate with our executives very effectively. We don’t...

Jul 2022
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Director

Functionality and Upgrades

WellSky's system has great reports. We have the tools we need to get all the reports we use from the...

Jul 2022
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Director

Implementation and Training

I feel like WellSky falls short with training and education. I think they have such a simple system...

Jul 2022
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Director

Functionality and Upgrades

The simplicity of the WellSky system sets this vendor apart. The system is very functional and easy...

Jul 2022
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CEO/President

Relationship

The vendor shoots us a lot of emails and updates with no personal interactions. It seems outlandish...

Jul 2022
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CEO/President

Implementation and Training

Our implementation went well initially, but WellSky missed a lot of training dates, and they changed...

Jul 2022
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CEO/President

Functionality and Upgrades

I am very frustrated with the system's clocking-in and clocking-out functions. My people struggle to...

Jul 2022
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CEO/President

Functionality and Upgrades

WellSky Personal Care’s reporting is not reliable. Most things are very slow. I don’t like that we...

Jun 2022
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CEO/President

Functionality and Upgrades

I like that WellSky Personal Care has the texting feature, which is one of the reasons that we...

Jun 2022
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CEO/President

Functionality and Upgrades

I would like WellSky Personal Care to have better, faster, more reliable reporting. Instead of the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to have more flexibility when it comes to scheduling my staff members in the solution....

Jun 2022
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Analyst/Coordinator

Service and Support

WellSky is very good at addressing our questions. Their support people are very clear, and they know...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the solution's flow. Its navigation makes sense. We can find the things that we need in it....

Jun 2022
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CEO/President

Functionality and Upgrades

The vendor needs to add a solution for medication administration. Our biggest challenge is having to...

Jun 2022
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CEO/President

ROI / Cost

WellSky Personal Care is a very solid system. The system certainly does the heavy lifting for our...

Jun 2022
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CEO/President

Interfacing and Integration

We have been trying to integrate other products into the system. We used some of the other packages...

Jun 2022
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CEO/President

Service and Support

The vendor has greatly upgraded the help and resources on the site, and I think those are excellent.

Jun 2022
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Manager

Relationship

It may take some time, but for the most part, WellSky comes through with keeping their promises.

May 2022
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Manager

ROI / Cost

There have been no unexpected costs with WellSky, but there have been some excessive up-front costs.

May 2022
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Manager

Functionality and Upgrades

It is easy for us to navigate WellSky Personal Care and get from clients to caregivers so we can see...

May 2022
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Manager

Service and Support

WellSky’s help desk people are very helpful and good to work with when we call in or if we have to...

May 2022
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CEO/President

Future Outlook

Our future satisfaction with WellSky Personal Care depends on what happens in the next year and what...

May 2022
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CEO/President

Other Observations & Comments

I don’t really know that I have interactions with WellSky per se because I still work with the folks...

May 2022
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CEO/President

Functionality and Upgrades

I like WellSky Personal Care’s mobility. It is in the cloud, which allows us to operate the system...

May 2022
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CEO/President

Functionality and Upgrades

Something that I would like to see in WellSky Personal Care is the ability to set up shift...

May 2022
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CEO/President

ROI / Cost

If it were my choice, I would buy the product again because WellSky does a great job. I love the...

May 2022
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CEO/President

Functionality and Upgrades

WellSky Personal Care is customized for our franchise. I like how intuitive it is when it comes to...

May 2022
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CEO/President

Functionality and Upgrades

There are some challenges with molding the product the way we want it to work. We are in a rural...

May 2022
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CEO/President

Functionality and Upgrades

The reporting in WellSky Personal Care is nice. It is helpful to see things in a different way and...

May 2022
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CEO/President

Implementation and Training

Training is mostly online, but if we have questions, the WellSky team is definitely responsive. We...

May 2022
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Director

Functionality and Upgrades

WellSky is our vendor of choice with all of our franchises. I really like how well it works for our...

Apr 2022
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Director

Implementation and Training

Onboarding new franchises works very well in WellSky Personal Care. We have no problems getting new...

Apr 2022
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