PowerChart LTC Comments

 

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Commentary Summary

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User Commentary

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CMIO

Relationship

Cerner’s price is expensive. Cerner’s executive involvement consists of a regular call with our...

Sep 2020
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CMIO

Functionality and Upgrades

The product’s functionality is good. One of the big advantages of using PowerChart LTC is the...

Sep 2020
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CMIO

Interfacing and Integration

The one thing that sticks out as not being seamless with PowerChart LTC is the pharmacy part. The...

Sep 2020
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CMIO

Implementation and Training

We had Cerner expansions after our first installation. We haven’t used implementation services from...

Sep 2020
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CIO

Future Outlook

One reason we chose Cerner was that we felt that they were a company that was going to be around and...

Sep 2020
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CIO

Functionality and Upgrades

We have had some challenges. In the beginning, Cerner was largely focused on acute care. So the...

Sep 2020
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CIO

Functionality and Upgrades

There are a few things that Cerner needs to do to get the system to where we need it to be for our...

Sep 2020
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Director

Interfacing and Integration

In my understanding, the reason that we got Cerner was that our hospitals and clinic already use...

Sep 2020
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Director

Functionality and Upgrades

The Cerner software had a bit of a learning curve for those of us who had used other long-term care...

Sep 2020
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Director

Functionality and Upgrades

Every product has bugs, but PowerChart LTC is actually a good product for those who know how it...

Sep 2020
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Director

Service and Support

Cerner has been really great throughout COVID-19. They have been asking us what things we have...

Sep 2020
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CIO

Functionality and Upgrades

Whenever there are regulatory changes or something like that, Cerner definitely gets them done and...

Sep 2020
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CIO

Other Observations & Comments

We would like PowerChart LTC to be part of our long-term plans. It was a strategic investment, and...

Sep 2020
 Helpful

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CIO

Functionality and Upgrades

Knowing what I know now, if I could go back, I would not buy PowerChart LTC. There are good pieces...

Sep 2020
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CIO

Service and Support

Cerner keeps their promises. I can’t say that they don’t. One of the things that we needed was a...

Sep 2020
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CIO

ROI / Cost (care and feeding)

Cerner’s charging has been fine. Everything that has gone on so far has been pretty good. As we have...

Sep 2020
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Director

Lessons Learned

My recommendation for new users of PowerChart LTC is to make sure that staff are well trained and...

Sep 2020
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Manager

Service and Support

There has been a great amount of information coming from Cerner in the last year in terms of...

Sep 2020
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Manager

Service and Support

The LTC side differs from the acute care side. The regulations are different, and it can be tricky...

Sep 2020
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Manager

Functionality and Upgrades

Our LTC sites often have a nursing assignment. They might have upward of three dozen patients for...

Sep 2020
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Manager

Service and Support

Especially in the course of the last several months, Cerner has been on the ball with long-term care...

Sep 2020
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Manager

Service and Support

We have some web support that we can call on, but we don’t necessarily do phone support with Cerner....

Sep 2020
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Analyst/Coordinator

Service and Support

It seems like there have been a lot of changes lately, and it is hard to keep up with them. I am...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Cerner could make the system easier to use by not changing it all the time. The system may work for...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

PowerChart LTC works well when we keep up with it. I have been using it long enough that I know some...

Sep 2020
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Analyst/Coordinator

Service and Support

When I call for support, it is usually because something isn’t working right at all. I get something...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing. It is not like we get an invoice for everything....

Sep 2020
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Manager

Implementation and Training

Knowing some of the history with the implementation of the product, I would rate it on the lower...

Sep 2020
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Manager

Functionality and Upgrades

The product is fully integrated with our health system’s EMR, and the product is of good quality....

Sep 2020
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Manager

Service and Support

Cerner makes a good effort to deliver new technology. We are the drawback since that technology is...

Sep 2020
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Manager

Relationship

The vendor executives on the continuing care side were pretty engaged with us. We drive most of the...

Sep 2020
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Manager

Functionality and Upgrades

The most recent challenge we ran into was around audits, and part of that was due to COVID-19 and...

Sep 2020
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Manager

Functionality and Upgrades

We had issues around care plans, and the inability to assign responsibility for a particular area of...

Sep 2020
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Manager

Service and Support

Cerner develops things and works with us to develop regulatory components. A lot of the...

Sep 2020
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Manager

Future Outlook

Cerner is not part of our long-term plans. We are in the process of moving away from their product....

Sep 2020
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Manager

Other Observations & Comments

If the system were a standalone product, I don’t think we would accomplish what we are trying to do....

Sep 2020
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Manager

Functionality and Upgrades

The vendor has kept their promises for the most part. There are some exceptions, like with the...

Sep 2020
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Manager

Other Observations & Comments

I don’t know that I would recommend the vendor. My recommendation would be contingent on who the...

Sep 2020
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Manager

Lessons Learned

The experience with the system is relatively good. Our providers use it to enter orders and meds. We...

Sep 2020
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Manager

Relationship

We knew that the long-term care product was a fairly new addition to the Cerner line when we bought...

Aug 2020
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Manager

Functionality and Upgrades

The biggest strength of the long-term care system is the fact that the solution can be made to...

Aug 2020
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Manager

Service and Support

The biggest challenge with the long-term care solution and the other Cerner solution we use is that...

Aug 2020
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Manager

Functionality and Upgrades

The product helps us offer a service that we have to provide our patient populations. Given the huge...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I think Cerner tries to nickel-and-dime us whenever and wherever they can. That is a continual...

Aug 2020
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Manager

Lessons Learned

If I were to recommend the product to a friend that I wanted to keep, I would tell that person that...

Aug 2020
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Manager

Functionality and Upgrades

One long-term problem with customization is that the ownership falls outside of the vendor's model,...

Aug 2020
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Director

Other Observations & Comments

Cerner tries to keep their promises. I won’t say that they don’t because some issues are kind of my...

May 2020
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Director

Other Observations & Comments

Since we don’t go after a whole lot, I think our base cost doesn’t really change. So I would say...

May 2020
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Director

Interfacing and Integration

I would like to be totally paperless, so I would score Cerner low in terms of integration. Getting...

May 2020
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Director

Technology

I haven’t seen a heck of a lot of new technology from Cerner.

May 2020
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Director

Technology

I don’t think I need a medication on a treatment sheet or a medical record. If we need to be able to...

May 2020
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Director

Technology

I have seen another system that was designed specifically for our specialty. Cerner’s system was...

May 2020
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Director

Functionality and Upgrades

I don’t like PowerChart LTC at all. If we need anything on the system, it goes through a group of...

May 2020
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Director

Functionality and Upgrades

PowerChart LTC is a very poor system. I have told Cerner that. Cerner was going to train us on...

May 2020
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Director

Functionality and Upgrades

Cerner’s developments really aren’t the developments we need, and I quit working with them. It just...

May 2020
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Director

Other Observations & Comments

I would consider buying the system again if Cerner actually got the features we needed, created more...

May 2020
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Director

Functionality and Upgrades

I haven’t been back to a Cerner convention. It is a lot of money to go to a convention, which has...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Cerner is aggressively working on delivering new technology. There are a couple of things with the...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

My definition of easy to use is that I can put someone in front of the product and that person can...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Obviously, everything with COVID-19 is going on, so that has been interesting. Cerner's support...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are things that we have been waiting for for a few years. It doesn't look like those things...

May 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

If I were starting over, I think I would look around. I haven't looked at the options recently. A...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Our organization bought the whole package, so I don't know how much the different pieces are because...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

I haven't really done much of the vendor's online training lately because I have been too busy. When...

May 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

In terms of the product working as promoted, the perception that I got from the promotion does not...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The reality of PowerChart LTC is that it is a clinical tool that Cerner is trying to adapt to a tool...

May 2020
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Manager

Service and Support

Cerner's support is actually pretty good. I am happier with our relationship than I am with the...

May 2020
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Manager

Functionality and Upgrades

We will be upgrading soon and are looking forward to the enhanced functionality. PowerChart LTC...

Dec 2019
 Helpful

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Manager

Service and Support

We have a problem with the service and support because when we call in for assistance, we usually...

Dec 2019
 Helpful

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Analyst/Coordinator

Future Outlook

Cerner is growing in the long-term care industry; they haven't even been in this industry for 10...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The tools are very intuitive. If the stupidest nurse on the planet uses the product in the way it is...

Dec 2019
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Analyst/Coordinator

Interfacing and Integration

It takes a long time to get interfaces done, and that is probably due to the workforce that Cerner...

Dec 2019
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Analyst/Coordinator

Service and Support

Cerner proactively keeps up with CMS regulations. They actively make sure that the PDPM is up and...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

We are usually informed about new technology and updates a week or two before they happen. That...

Dec 2019
 Helpful

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Analyst/Coordinator

Relationship

I am very in touch with the lower-executive or middle-management crew. I have no contact with the...

Dec 2019
 Helpful

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Analyst/Coordinator

Relationship

Based on my understanding, Cerner has the largest EHR market share because they are international....

Dec 2019
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Analyst/Coordinator

Service and Support

Cerner takes our suggestions and turns them into enhancements. Of all the EHR vendors, Cerner is the...

Dec 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

During the original implementation, the vendor came to each of our facilities for a couple of weeks...

Dec 2019
 Helpful

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Analyst/Coordinator

Technology

The solution works at 100%. Occasionally, there is a glitch, so I have to call the support team and...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The solution works exactly as promoted as long as users use it in the way it is supposed to be used....

Dec 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I would recommend the system. There are other solutions out there that are more popular, but I hear...

Dec 2019
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Director

ROI / Cost (care and feeding)

We always go with the lowest bid. We intentionally don't choose companies that would give us a...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

There were some areas in which I feel like Cerner did go above and beyond. But there were some...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

It has been months, and we have yet to see a report come from the system. We can’t get information...

Nov 2019