hc1 (Precision Medicine) Comments

 

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Current Time Inside Cache Tag Helper: 9/18/2020 5:42:17 AM and Model.EvProductId = 86082

Commentary Summary

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User Commentary

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Manager

Service and Support

hc1.com didn’t make any promises, but the system continues to do exactly what it is supposed to do...

Jul 2019
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Manager

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by hc1.com. We are entitled to a certain number of creativity hours,...

Jul 2019
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Manager

Sales and Contracting

The only problem with hc1 is additional licensing is expensive. If other areas want to get on the...

Jul 2019
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Manager

Relationship

There are a lot of strengths to hc1, the best being that it is working with the people that are in...

Jul 2019
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CIO

Functionality and Upgrades

The biggest impact is that hc1 has provided a single platform that incorporates all our clinical...

May 2019
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CIO

ROI / Cost (care and feeding)

hc1 is not cheap, so I expect it to be good. We feel that we get our money’s worth, but the system...

May 2019
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CIO

Implementation and Training

When we first started onboarding new users, hc1 did a good job of rolling out the system to new...

May 2019
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CIO

Functionality and Upgrades

We have had a high hit rate of all the prescriptions within our opioid-prescription system. The...

May 2019
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CIO

Functionality and Upgrades

When a doctor looks at our drug screens, he or she knows whether a patient has been prescribed a...

May 2019
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CIO

Interfacing and Integration

With hc1, we can prompt for prescription information on a patient. We do consistency checks based on...

May 2019
 Helpful

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CIO

Interfacing and Integration

I have never been a huge fan of hc1.com's BI tool or report writer. Many software vendors have BI...

May 2019
 Helpful

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Manager

Functionality and Upgrades

We really like hc1. We have used hc1 for basic CRM functionality at our hospital, and we also...

Apr 2019
 Helpful

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Analyst/Coordinator

Relationship

I would definitely buy hc1 again. I haven't had any issues where the vendor said they could do...

Apr 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

I love hc1 tutorials. The on-site training is awesome too, but if I need a refresher or training on...

Apr 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

hc1.com doesn’t nickel-and-dime us. We buy a certain number of logins to use. We have users that...

Apr 2019
 Helpful

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Analyst/Coordinator

Service and Support

We can load information into the system, but if tweaks need to be made so that we can load in the...

Apr 2019
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Analyst/Coordinator

Sales and Contracting

hc1 was sold to us with all the capabilities that we currently have, but we know that we can do so...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I really like the system, and I understand it well. hc1.com is giving us what we are asking for. I...

Apr 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

The upgrades for hc1 are seamless. Every time hc1.com does an upgrade, they always give us a heads...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don’t know how the system could be any better. We recently expanded some of the system’s...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is foolproof. People can't really mess anything up in the system; I know because I have...

Apr 2019
 Helpful

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Analyst/Coordinator

Service and Support

The support for hc1 is excellent. I just have to open up a ticket, and then hc1.com gets back to me....

Apr 2019
 Helpful

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Analyst/Coordinator

Relationship

I don’t have as much interaction with the higher-ups at hc1.com, but I have been in a few meetings...

Apr 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Utilizing the hc1 system saves us a ton of money. We have cut out so much waste and cost because we...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I recommend hc1. Even for smaller clinics, I think it would be helpful to have the communication...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We do a lot of custom reporting in hc1. We build our own reports in the system versus the vendor...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

There have been enhancements with each version, but our biggest concern with hc1.com is how much...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have been able to improve our ability to make decisions and solve problems because of the hc1...

Apr 2019
 Helpful

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Manager

Other Observations & Comments

hc1.com has changed their pricing a couple of times. They charge for custom work. I wouldn't say...

Apr 2019
 Helpful

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Manager

Service and Support

Some of the system's searching capabilities have improved, and things are easier to use now. Some of...

Apr 2019
 Helpful

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Manager

Service and Support

hc1.com has improved considerably in how proactive they are. hc1.com now tells us when there is...

Apr 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We are having a hard time estimating whether we are getting our money's worth with hc1.com's...

Apr 2019
 Helpful

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Manager

Future Outlook

Overall, things with hc1.com's product have been great. Everything is performing well. The system is...

Apr 2019
 Helpful

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Director

Other Observations & Comments

We bought hc1.com's product intending to ultimately use the system to implement a new workflow. In...

Mar 2019
 Helpful

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Director

Implementation and Training

We have struggled in the past with seeing a gap between what was promised and what we are actually...

Mar 2019
 Helpful

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Director

Implementation and Training

We have had some issues with the stability of interfaces through hc1.com's product, and it feels...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

My biggest issue with hc1.com is that the salespeople and technical people don't seem to communicate...

Mar 2019
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Director

Functionality and Upgrades

Some of the specific functionality and flexibility aspects of hc1.com's product haven't lived up to...

Mar 2019
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Director

Future Outlook

We started by rolling out hc1.com's product in just a few areas. We have been gradually adding...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

hc1 isn’t being used for the original reason why it was sold to us. Our client services use it for...

Feb 2019
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Director

Functionality and Upgrades

hc1 isn’t capable of doing what we want it to do. I don’t want to say we were lied to, but we were...

Feb 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

hc1.com has done a lot of work with us during the last few years. When we first started working with...

Sep 2018
 Helpful

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VP/Other Executive

Relationship

hc1.com isn’t always fun to deal with. I don’t like their prices, and their management style is a...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

I like that we can easily get to information in hc1. If we are having an issue with a client, we can...

May 2018
 Helpful

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Manager

Implementation and Training

I would like to see improvements in the way we built hc1. We could have built it to fit our clients....

May 2018
 Helpful

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Physician

Sales and Contracting

When I look at the invoices from hc1.com, I am startled. They do nickel-and-dime; I get line items...

May 2018
 Helpful

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Physician

Other Observations & Comments

I don't know whether hc1 is part of our long-term plans or whether we will buy the system again. Our...

May 2018
 Helpful

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Physician

Technology

hc1 isn't meeting our needs. We have a lot of downtime, and the upgrades actually remove...

May 2018
 Helpful

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Physician

Sales and Contracting

We have an interface between hc1 and our lab system, and that is part of the reason why we bought...

May 2018
 Helpful

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Physician

Service and Support

We carefully chose hc1 after reviewing the industry. We really liked the interface to our LIS. We...

May 2018
 Helpful

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CIO

Functionality and Upgrades

hc1.com is fairly small but is growing quickly. They have multiple healthcare verticals. They are...

Apr 2018
 Helpful

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CIO

Other Observations & Comments

When we have a problem, the executives get involved, but otherwise, they aren't involved.

Apr 2018
 Helpful

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CIO

ROI / Cost (care and feeding)

Because of hc1, one of our facilities has started working on the discharge process earlier. That is...

Apr 2018
 Helpful

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CIO

Service and Support

We would like to have a more proactive account manager who helps push our usage and doesn't just sit...

Apr 2018
 Helpful

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CIO

ROI / Cost (care and feeding)

We are using hc1 for our clinical and financial data repositories, and we are also going to throw in...

Apr 2018
 Helpful

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Analyst/Coordinator

Relationship

hc1.com keeps their promises. They were involved with us when we started using hc1, but we haven't...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

We have received our money's worth from hc1. We had a slow onboarding process. We were initially...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

We had some issues during the implementation of hc1, but they weren't all hc1.com's fault. We have...

Apr 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

The training for hc1 was pretty good. The vendor sent people here to train us. However, they need to...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

hc1.com is very good about upgrading their software. We get continual updates from the vendor, and...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We absolutely recommend hc1. We are a small facility, and most of our client relationship...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

hc1.com is extremely good at providing phone and web support. Their online help and video tutorials...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Some of hc1's particular reporting packages could be improved. The vendor updates the software, but...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

hc1 is excellent and easy to use. Everything makes sense, so we can easily train someone on how to...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

I am the account representative for our organization, so I go out to our clinics and other clients....

Apr 2018
 Helpful

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Manager

Relationship

hc1.com keeps their promises. We haven't had any issues where they told us they were going to do...

Apr 2018
 Helpful

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Manager

Service and Support

hc1.com has been great at developing new technology. We have started using another piece from the...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

We have a meeting with our OB/GYN group, which consists of different OB/GYN clinics that meet...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

hc1 is perfect for our client-outreach meetings. I have a relationship with all of my clients, so...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

If there are cases on issues that happened on our end but affected a client, we will pull up those...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

I use hc1 as an accountability tool. I also use it to assist the lab people with any information...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

We really like that hc1 gives us insights into errors that happen in the labs. We have incorporated...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

hc1 is powerful and can do so many things; it is just an unbelievable system. And we aren’t even...

Apr 2018
 Helpful

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Manager

Service and Support

I haven’t used the web and phone support too much because hc1.com has provided us with our own...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

We have had nothing but positive experiences with hc1. It is very user friendly, and I have all the...

Apr 2018
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Manager

Relationship

hc1.com has been a true partner to us. They seem to be a hidden gem in the industry right now....

Apr 2018
 Helpful

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Manager

Service and Support

The IT people at hc1.com have always been very responsive and quick, and they engage with us. They...

Apr 2018
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Manager

Future Outlook

We are somewhat limited in our capabilities because we have not interfaced with hc1 yet. Right now,...

Apr 2018
 Helpful

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Manager

Implementation and Training

hc1.com provided on-site training; we didn’t go to their location. At first, the training was...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

The data that I can pull from hc1 isn’t extremely helpful. I wish I could pull more reports in hc1....

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We haven’t been able to talk to other users to see how they use the product. That is unusual in...

Apr 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

hc1.com's quality of training is low. I went to a training class, and the introduction was just a...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The ease of use for our end users very good. But hc1.com prefers one particular browser, and our...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

hc1.com does not keep all their promises. Their downtime is an issue. There is more downtime than we...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

In terms of delivering new technology to meet our needs, we really haven’t asked hc1.com for...

Apr 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The overall product quality is in the middle. It is flexible and user friendly. But there is always...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

We would not buy hc1 again, at least not for the same price. I think it just goes back to having no...

Apr 2018