MEDiCAPLUS/MEDiCACLOUDCARE (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 5:38:53 AM and Model.EvProductId = 221200

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User Commentary

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Manager

Interfacing and Integration

I hate MEDiCAPLUS because most of the integration is not available. For example, ECG devices and...

Aug 2020
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Manager

Service and Support

The system does a great job, but we are slipping more and more with the vendor. They won't install...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Some of the hospitals want to move away from MEDiCAPLUS. There is a big contract between a health...

Aug 2020
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Director

Functionality and Upgrades

MEDiCAPLUS is the best thing that our hospital could ever have. However, we do long for the day that...

Jul 2020
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Director

ROI / Cost (care and feeding)

Supporting an organization such as ours from desktop to desktop makes our job very difficult and...

Jul 2020
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Director

Technology

One of the most-asked questions by our clinical teams, physicians, and nurses is whether we can...

Jul 2020
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Manager

Service and Support

Health Insights has really hard workers. They try to fix all the problems that they can, but they...

Jun 2020
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Manager

Service and Support

There are two types of support teams. The engineers are great. If we need support outside of that,...

Jun 2020
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Manager

Other Observations & Comments

I would recommend the product, but I am looking for something better. The product might be great for...

Jun 2020
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Manager

Technology

Enhancements were made to the lab features to help physicians do their job better. The system is...

Jun 2020
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Manager

Functionality and Upgrades

We need the vendor to work more on the form features. Doctors and nurses don't have time to fill out...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I don’t think the system is really expensive. We are getting a very good product. If the vendor...

Jun 2020
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Manager

Service and Support

The vendor has made a lot of improvements. They have been very proactive. I have noticed a lot of...

Jun 2020
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Manager

Functionality and Upgrades

We have regular meetings with the vendor about EMR changes and updates. I have heard a lot of...

Jun 2020
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Manager

Service and Support

The vendor has been supportive during the COVID-19 crisis. We have a group that goes through and...

Jun 2020
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Manager

Service and Support

The Health Insights team is involved in our changes and requests. The vendor added new people to...

Jun 2020
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Manager

Functionality and Upgrades

The system is user friendly, easy, and straightforward. The vendor was able to manage and create the...

Jun 2020
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Manager

Functionality and Upgrades

We have a lot of challenges with the policies and requirements, so the vendor needs to compare...

Jun 2020
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CIO

Implementation and Training

The implementation for MEDiCACLOUDCARE was quick. The vendor helped us train our staff members from...

Jun 2020
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CIO

Service and Support

Most of the things we tell the vendor about get done. They give us most of the things we asked for...

Jun 2020
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CIO

ROI / Cost (care and feeding)

For the time being, extra costs are not avoided by the vendor. If something is totally new, we have...

Jun 2020
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CIO

Functionality and Upgrades

The product quality is excellent, and I think we are going to be even happier with the product in a...

Jun 2020
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CIO

Other Observations & Comments

If Health Insights had their own hosting, that would be better than working with another company....

Jun 2020
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CIO

Functionality and Upgrades

We can find everything in MEDiCACLOUDCARE. There is no need to use paper. Most of the work now is...

Jun 2020
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CIO

Functionality and Upgrades

MEDiCACLOUDCARE is really an upgrade from our previous system, MEDiCAPLUS. There is a big...

Jun 2020
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Analyst/Coordinator

Implementation and Training

MEDiCACLOUDCARE is much better than MEDiCAPLUS. Health Insights has improved the system....

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We had some issues with our previous EMR, but with Health Insights' system, we are more electronic...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

In the system, I want the vendor to improve the loading of some screens. I don't know whether there...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Doctors know how to use the system, but there are a lot of buttons and options that make it more...

Jun 2020
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Analyst/Coordinator

Implementation and Training

We ran into some administration obstacles during our implementation of the product. However, the...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The first good thing our users said about the EMR was that it is fast and very complete. Clinicians...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The stability of the system has been a good improvement from our previous EMR's stability. That EMR...

Jun 2020
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Analyst/Coordinator

Service and Support

The speed of the vendor's responses could be better. They have told me that they have many projects...

Jun 2020
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Analyst/Coordinator

Service and Support

Once Health Insights says they will do something, they will do it. Overall, I like the vendor. There...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

From an administrative perspective, we have a lot of restrictions that we need to apply for our...

Jun 2020
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Director

Relationship

The system has been working for a few years at our organization. It is good and stable, and there...

May 2020
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Director

Functionality and Upgrades

I like the system. It is good to work with at the hospital. We are happy inside the hospital. The...

May 2020
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Director

Technology

We are on the system now, but an upgrade is needed to host the system in the new cloud. We have had...

May 2020
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Director

Service and Support

I don’t think the vendor keeps all promises. When we ask for something, the vendor says they have...

May 2020
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Director

Interfacing and Integration

I would support our organization if we had to buy the system again. For now, I would like to keep...

May 2020
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Director

Implementation and Training

I think the system is so easy to use. We know everything about the system, and now the end users are...

May 2020
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Director

Functionality and Upgrades

In terms of the product working as promoted, I think all the CEOs are satisfied about the sale. The...

May 2020
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Director

Service and Support

The users of the system are struggling sometimes with the outcomes of some things that we lost to...

May 2020
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Director

Service and Support

Forecasting the future is really difficult, but because of the vendor’s efforts and their support, I...

May 2020
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Director

Service and Support

When we need support, we usually write to the vendor. We write about critical issues when they...

May 2020
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Director

Service and Support

The vendor didn’t do anything to support us during the COVID-19 crisis. I have heard from other...

May 2020
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Manager

Service and Support

Health Insights is always there for us when we need support. Once the system went down. It happened...

May 2020
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Manager

Service and Support

Sometimes I need the vendor to add some forms or make a change and that process is delayed....

May 2020
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Manager

Functionality and Upgrades

The vendor recently did a huge update, and that solved a lot of problems. The system is great now. I...

May 2020
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Manager

Functionality and Upgrades

We are still waiting to add some forms to the system. A lot of information needs to be added due to...

May 2020
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Manager

Functionality and Upgrades

I always have a problem with the vendor's implementations. There isn't a clear plan for upgrades....

May 2020
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Manager

Sales and Contracting

The problem with the product is that the contract isn't directly with us; it is with a third party....

May 2020
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Manager

Relationship

The vendor promised to give us a mobile app. We are still waiting for that. The vendor was going to...

May 2020
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Director

Relationship

Things with MEDiCAPLUS are perfectly fine. We have a very strong relationship with the vendor. When...

Mar 2020
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Director

Functionality and Upgrades

I have seen the new cloud version. I think it will solve many of our problems that are in the old...

Mar 2020
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Director

Functionality and Upgrades

There are things in the system that were good for us from the beginning. We are not complaining....

Mar 2020
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Director

Interfacing and Integration

The system has good integration. I am very satisfied with the system from that perspective.

Mar 2020
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Director

Other Observations & Comments

The system is part of our long-term plans, and I have recommended the system for our whole...

Mar 2020
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Manager

Future Outlook

Things with MEDiCAPLUS have been stable. We will be upgrading to the cloud version. The last version...

Jul 2019
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Manager

Other Observations & Comments

Health Insights' people are good at supporting MEDiCAPLUS. The support people get back to us within...

Jul 2019
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Manager

Other Observations & Comments

Health Insights should monitor how the system works and how hospitals use the system, but Health...

Jul 2019
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Manager

Functionality and Upgrades

Our organization wasn't ready to implement MEDiCAPLUS. Health Insights has promised us new modules...

Jul 2019
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Analyst/Coordinator

Service and Support

MEDiCAPLUS is not hard to use. I like Health Insights' support members; they are very supportive....

May 2019
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Analyst/Coordinator

Functionality and Upgrades

My biggest complaint about MEDiCAPLUS is how slow it processes things. The system is not fast...

May 2019
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Analyst/Coordinator

Other Observations & Comments

Health Insights could improve MEDiCAPLUS for nursing by interfacing it with the desktop version. The...

May 2019
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Analyst/Coordinator

Technology

When we use MEDiCAPLUS on the cloud, we can use templates and easily receive data. Today, the...

May 2019
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Manager

Implementation and Training

Health Insights' initial implementation was very fast. I really appreciated their hard work. They...

May 2019
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Manager

Service and Support

Health Insights appears to have limited resources, and the vendor needs to work on having more...

May 2019
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Manager

Implementation and Training

The system is not complicated. It is easy to use.

May 2019
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Manager

Lessons Learned

I would recommend the vendor if they worked on their communication skills and their ability to meet...

May 2019
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Manager

Relationship

A lot of things have been delayed, and a lot of promises haven't been met. If the decision to choose...

May 2019
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Manager

Relationship

In the beginning, Health Insights was ahead of schedule. They did everything before the deadline....

May 2019
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Manager

Relationship

The vendor's people are really helpful. They immediately do the things I request. I really...

May 2019
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Director

Functionality and Upgrades

All the procedures inside the hospital are now done with MEDiCACLOUDCARE, and everything is working...

May 2019
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Director

Implementation and Training

The quality of the training is very good because Health Insights has supplied us with many people to...

May 2019
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Director

Interfacing and Integration

Everything has been good with integration. We haven’t faced any problems so far.

May 2019
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Director

Implementation and Training

The tool is very easy for all of the users to use. So far, the tool is working well.

May 2019
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Director

Functionality and Upgrades

The functionality of the tool is good. Everything is already inside the system. We do have some...

May 2019
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Director

Other Observations & Comments

The support is good, although sometimes, Health Insights works on issues for a long time.

May 2019
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COO

Relationship

Health Insights is not proactive at all. We feel like we are pulling teeth. The product is a quality...

May 2019
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COO

Functionality and Upgrades

We have had a couple of really frustrating experiences with Health Insights. Their development...

May 2019
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COO

Relationship

I would give Health Insights a big F in communication and a big F in client-relationship management....

May 2019
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COO

Implementation and Training

This isn’t my first EMR implementation, and the way Health Insights is handling things is not right....

May 2019
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COO

Relationship

I have been an advocate for and supporter of the system, but I have had enough. Health Insights...

May 2019
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