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Commentary Summary
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User Commentary
Manager
Interfacing and Integration
I hate MEDiCAPLUS because most of the integration is not available. For example, ECG devices and...
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Manager
Service and Support
The system does a great job, but we are slipping more and more with the vendor. They won't install...
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Manager
ROI / Cost (care and feeding)
Some of the hospitals want to move away from MEDiCAPLUS. There is a big contract between a health...
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Director
Functionality and Upgrades
MEDiCAPLUS is the best thing that our hospital could ever have. However, we do long for the day that...
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Director
ROI / Cost (care and feeding)
Supporting an organization such as ours from desktop to desktop makes our job very difficult and...
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Director
Technology
One of the most-asked questions by our clinical teams, physicians, and nurses is whether we can...
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Manager
Service and Support
Health Insights has really hard workers. They try to fix all the problems that they can, but they...
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Manager
Service and Support
There are two types of support teams. The engineers are great. If we need support outside of that,...
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Manager
Other Observations & Comments
I would recommend the product, but I am looking for something better. The product might be great for...
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Manager
Technology
Enhancements were made to the lab features to help physicians do their job better. The system is...
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Manager
Functionality and Upgrades
We need the vendor to work more on the form features. Doctors and nurses don't have time to fill out...
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Manager
ROI / Cost (care and feeding)
I don’t think the system is really expensive. We are getting a very good product. If the vendor...
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Manager
Service and Support
The vendor has made a lot of improvements. They have been very proactive. I have noticed a lot of...
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Manager
Functionality and Upgrades
We have regular meetings with the vendor about EMR changes and updates. I have heard a lot of...
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Manager
Service and Support
The vendor has been supportive during the COVID-19 crisis. We have a group that goes through and...
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Manager
Service and Support
The Health Insights team is involved in our changes and requests. The vendor added new people to...
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Manager
Functionality and Upgrades
The system is user friendly, easy, and straightforward. The vendor was able to manage and create the...
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Manager
Functionality and Upgrades
We have a lot of challenges with the policies and requirements, so the vendor needs to compare...
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CIO
Implementation and Training
The implementation for MEDiCACLOUDCARE was quick. The vendor helped us train our staff members from...
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CIO
Service and Support
Most of the things we tell the vendor about get done. They give us most of the things we asked for...
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CIO
ROI / Cost (care and feeding)
For the time being, extra costs are not avoided by the vendor. If something is totally new, we have...
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CIO
Functionality and Upgrades
The product quality is excellent, and I think we are going to be even happier with the product in a...
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CIO
Other Observations & Comments
If Health Insights had their own hosting, that would be better than working with another company....
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CIO
Functionality and Upgrades
We can find everything in MEDiCACLOUDCARE. There is no need to use paper. Most of the work now is...
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CIO
Functionality and Upgrades
MEDiCACLOUDCARE is really an upgrade from our previous system, MEDiCAPLUS. There is a big...
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Analyst/Coordinator
Implementation and Training
MEDiCACLOUDCARE is much better than MEDiCAPLUS. Health Insights has improved the system....
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Analyst/Coordinator
Functionality and Upgrades
We had some issues with our previous EMR, but with Health Insights' system, we are more electronic...
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Analyst/Coordinator
Functionality and Upgrades
In the system, I want the vendor to improve the loading of some screens. I don't know whether there...
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Analyst/Coordinator
Functionality and Upgrades
Doctors know how to use the system, but there are a lot of buttons and options that make it more...
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Analyst/Coordinator
Implementation and Training
We ran into some administration obstacles during our implementation of the product. However, the...
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Analyst/Coordinator
Functionality and Upgrades
The first good thing our users said about the EMR was that it is fast and very complete. Clinicians...
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Analyst/Coordinator
Functionality and Upgrades
The stability of the system has been a good improvement from our previous EMR's stability. That EMR...
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Analyst/Coordinator
Service and Support
The speed of the vendor's responses could be better. They have told me that they have many projects...
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Analyst/Coordinator
Service and Support
Once Health Insights says they will do something, they will do it. Overall, I like the vendor. There...
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Analyst/Coordinator
Functionality and Upgrades
From an administrative perspective, we have a lot of restrictions that we need to apply for our...
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Director
Relationship
The system has been working for a few years at our organization. It is good and stable, and there...
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Director
Functionality and Upgrades
I like the system. It is good to work with at the hospital. We are happy inside the hospital. The...
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Director
Technology
We are on the system now, but an upgrade is needed to host the system in the new cloud. We have had...
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Director
Service and Support
I don’t think the vendor keeps all promises. When we ask for something, the vendor says they have...
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Director
Interfacing and Integration
I would support our organization if we had to buy the system again. For now, I would like to keep...
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Director
Implementation and Training
I think the system is so easy to use. We know everything about the system, and now the end users are...
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Director
Functionality and Upgrades
In terms of the product working as promoted, I think all the CEOs are satisfied about the sale. The...
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Director
Service and Support
The users of the system are struggling sometimes with the outcomes of some things that we lost to...
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Director
Service and Support
Forecasting the future is really difficult, but because of the vendor’s efforts and their support, I...
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Director
Service and Support
When we need support, we usually write to the vendor. We write about critical issues when they...
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Director
Service and Support
The vendor didn’t do anything to support us during the COVID-19 crisis. I have heard from other...
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Manager
Service and Support
Health Insights is always there for us when we need support. Once the system went down. It happened...
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Manager
Service and Support
Sometimes I need the vendor to add some forms or make a change and that process is delayed....
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Manager
Functionality and Upgrades
The vendor recently did a huge update, and that solved a lot of problems. The system is great now. I...
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Manager
Functionality and Upgrades
We are still waiting to add some forms to the system. A lot of information needs to be added due to...
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Manager
Functionality and Upgrades
I always have a problem with the vendor's implementations. There isn't a clear plan for upgrades....
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Manager
Sales and Contracting
The problem with the product is that the contract isn't directly with us; it is with a third party....
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Manager
Relationship
The vendor promised to give us a mobile app. We are still waiting for that. The vendor was going to...
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Director
Relationship
Things with MEDiCAPLUS are perfectly fine. We have a very strong relationship with the vendor. When...
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Director
Functionality and Upgrades
I have seen the new cloud version. I think it will solve many of our problems that are in the old...
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Director
Functionality and Upgrades
There are things in the system that were good for us from the beginning. We are not complaining....
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Director
Interfacing and Integration
The system has good integration. I am very satisfied with the system from that perspective.
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Director
Other Observations & Comments
The system is part of our long-term plans, and I have recommended the system for our whole...
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