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User Commentary
Product
If I, from a patient perspective, have granted proxy access to someone, I would like to be able to...
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Product
I like the way HealtheLife displays data from the patient record perspective. It is fairly easy to...
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Relationship, Product
I don’t care for Oracle Health’s consumer persona. I am struggling with that right now.
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Product
I like the ability for patients to view the chart, but I wish that the vendor had more of an...
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Loyalty, Product
HealtheLife’s ease of use for patients is terrible. It is impossible to get people registered for...
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Loyalty, Product
HealtheLife doesn’t do any of the things it is supposed to do. I have lists of things it is missing...
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Relationship, Product
We have developed the skill sets on our own to manage most things with HealtheLife because we can’t...
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Loyalty, Relationship
Our satisfaction with HealtheLife is trending terribly. Ever since Oracle Health took over, things...
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Loyalty, Relationship, Product
HealtheLife has been pretty good for us from what we have seen. The vendor has an emphasis on the...
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Product, Value
A successful outcome we have seen from HealtheLife is around patient engagement and having our...
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Loyalty, Product
There is still a lot more technology to continue to add to the portal from a patient-engagement...
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Culture
We have an ongoing conversation regarding an interface that was promised to us when the vendor sold...
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Product
HealtheLife is pretty easy to use for the most part, and it is also pretty reliable. It gets the job...
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Product
The problem that I have with HealtheLife is enrolling people. It is very hard to enroll people due...
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Relationship
There may be one or two people at Cerner who are empowered to solve a problem now, but most of them...
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Operations, Value
I don't see Cerner offering or advertising training. Even if they did offer training, it would be...
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Product
The administrative tools in HealtheLife are very easy to use.
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Relationship, Operations
The team at Cerner that supports HealtheLife is completely up-to-date with the needs of their...
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Operations
HealtheLife is pretty easy to use. We really don't need training; we teach ourselves.
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Product
HealtheLife does the bare bones of what we need it to.
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Loyalty, Product
If a provider uses Cerner's products, then they have to use HealtheLife, and we need to break out of...
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Product
There needs to be a more easy, seamless experience in HealtheLife for patients because we keep...
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Product
HealtheLife’s integration with other platforms is important. I don't like the system's user...
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Relationship, Operations
Our consultant was great once we got the consumer framework going with HealtheLife. But that person...
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Value
Pretty much every add-on comes at an additional cost. Cerner has done two things for us in the past...
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Operations
Training is nonexistent for the most part.
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Product
The product is very antiquated. The way it is presented needs to be more modern, and the system's...
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Loyalty, Product
The system's layout is a bit odd. It has sections for documents and results. Users might expect a...
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Loyalty, Operations, Product
It was challenging for us to get the solution's portal to work in our setting. We were very confused...
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Operations
The initial training was not where we needed it to be, and we don't really have ongoing training.
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Relationship
A partnership means that there are two parties involved. I do not point fingers at our IS department...
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Loyalty
We have no plans to leave Cerner, but that is because we cannot leave them. There is a huge barrier.
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Product, Value
We didn’t have a lot of flexibility that we could build in with the consumer framework with our last...
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Operations, Product
Once we get into the system, it is easier to use than other patient portals. But getting into the...
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Loyalty, Relationship
Cerner keeps their promises but certainly not in the same time frame that we want. The transition to...
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Value
I do not feel like the vendor charges us for every little thing on the patient portal, but in...
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Relationship
The people that help us do better than the people that help the patient. There is a 1-800 number on...
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Relationship
We really push on Cerner to get things resolved. We have someone who is proactive on the Cerner...
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Loyalty, Product
There are things about HealtheLife that I really like, but there are things about our old system...
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Relationship
The people that we get to work with make the difference here. They really make themselves available...
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Product
We have an issue with the ability to not display certain things like lab results per patient, and I...
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