Home chevron icon Value Based Care chevron icon Patient Engagement chevron icon Patient Portals

HealtheLife
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Digital Front Door 2021: A View Through the Eyes of Market Leaders
Digital Front Door 2021:
A View Through the Eyes of Market Leaders
September 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Functionality and Upgrades

HealtheLife is pretty easy to use for the most part, and it is also pretty reliable. It gets the job...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The problem that I have with HealtheLife is enrolling people. It is very hard to enroll people due...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There may be one or two people at Cerner who are empowered to solve a problem now, but most of them...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I don't see Cerner offering or advertising training. Even if they did offer training, it would be...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The administrative tools in HealtheLife are very easy to use.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The team at Cerner that supports HealtheLife is completely up-to-date with the needs of their...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

HealtheLife is pretty easy to use. We really don't need training; we teach ourselves.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

HealtheLife does the bare bones of what we need it to.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

If a provider uses Cerner's products, then they have to use HealtheLife, and we need to break out of...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There needs to be a more easy, seamless experience in HealtheLife for patients because we keep...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

HealtheLife’s integration with other platforms is important. I don't like the system's user...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our consultant was great once we got the consumer framework going with HealtheLife. But that person...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Pretty much every add-on comes at an additional cost. Cerner has done two things for us in the past...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Training is nonexistent for the most part.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is very antiquated. The way it is presented needs to be more modern, and the system's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system's layout is a bit odd. It has sections for documents and results. Users might expect a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It was challenging for us to get the solution's portal to work in our setting. We were very confused...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The initial training was not where we needed it to be, and we don't really have ongoing training.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

A partnership means that there are two parties involved. I do not point fingers at our IS department...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have no plans to leave Cerner, but that is because we cannot leave them. There is a huge barrier.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We didn’t have a lot of flexibility that we could build in with the consumer framework with our last...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Once we get into the system, it is easier to use than other patient portals. But getting into the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Cerner keeps their promises but certainly not in the same time frame that we want. The transition to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

I do not feel like the vendor charges us for every little thing on the patient portal, but in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The people that help us do better than the people that help the patient. There is a 1-800 number on...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We really push on Cerner to get things resolved. We have someone who is proactive on the Cerner...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are things about HealtheLife that I really like, but there are things about our old system...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The people that we get to work with make the difference here. They really make themselves available...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have an issue with the ability to not display certain things like lab results per patient, and I...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

There have been several times when we have been sold something by Cerner, but when we have gone to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

What I like most about HealtheLife is its ability to keep the patient engaged. We are releasing a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

HealtheLife is easy to use. Patients can schedule themselves. The template is simple.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Cerner needs to improve in the proxy arena so that patients know who has access to their portals....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

It doesn't always appear that Oracle and Cerner understand what best practice means in clinics and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

I hope that Oracle and Cerner get a better understanding of the needs of their clients and where the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

In terms of the ease of use for patients, I don't know whether the portal is what is blocking things...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We hear a lot about the road map but not a lot about how things on the road map are happening.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I don't know what the alternatives to HealtheLife look like, but assuming that there are better...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

I interact with our IT leaders, and I feel that sometimes they are reluctant to commit to certain...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am an easygoing person, and I don't get easily frustrated by technology, but it is hard for me to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

If it takes six minutes to document a patient, the vendor needs to figure out how to make it take...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The vendor needs to make sure that they focus heavily on asynchronous workflows. So much of our care...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I have seen another vendor's patient portal and how it integrates with the scheduling and billing...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

We have a joke in our organization that if Cerner says something is on their road map, that means...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

What I like about the portal is that it is exhaustive. If I need to get results for another...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Downtime used to happen all the time. The system went down once a week, twice a week, or multiple...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I would like to see the vendor spend more time on the frontline with people that aren't in any...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

One issue with the product is the total number of clicks. Wait times for certain things to load is a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

I don’t know whether the product has an app. There is a link to a mobile webpage that doesn't flow...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Cerner should sit down with our patients and watch them use the portal so that Cerner can see how...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

One thing that we would really need in order for the partnership to succeed in the long term is for...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Cerner's professional services are more involved than they need to be, but I don't think that the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Five years ago, I would have said that all of Cerner's patient-facing solutions were about 10 years...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

Cerner doesn’t keep their promises. When the portal came into being, people were concerned because...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Implementation and Training

The ease of use is lacking not so much because of the product itself but because of the lack of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

One of Cerner’s executives came to visit us and said all the right things, and that has been my only...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Other Observations & Comments

I think I would buy this product again, but buying this product is like buying a phone. I buy the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Cerner has requirements for using third-party FHIR APIs for tools like online scheduling and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Patients struggle with finding and pulling data from HealtheLife. The system is also extremely...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Cerner doesn't really offer great ongoing training.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
KLAS article icon
When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​