HealtheLife
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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Director

Product

If I, from a patient perspective, have granted proxy access to someone, I would like to be able to...

Sep 2023
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Director

Product

I like the way HealtheLife displays data from the patient record perspective. It is fairly easy to...

Sep 2023
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Manager

Relationship, Product

I don’t care for Oracle Health’s consumer persona. I am struggling with that right now.

Jul 2023
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Manager

Product

I like the ability for patients to view the chart, but I wish that the vendor had more of an...

Jul 2023
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VP/Other Executive

Loyalty, Product

HealtheLife’s ease of use for patients is terrible. It is impossible to get people registered for...

Jun 2023
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(0)
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VP/Other Executive

Loyalty, Product

HealtheLife doesn’t do any of the things it is supposed to do. I have lists of things it is missing...

Jun 2023
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VP/Other Executive

Relationship, Product

We have developed the skill sets on our own to manage most things with HealtheLife because we can’t...

Jun 2023
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VP/Other Executive

Loyalty, Relationship

Our satisfaction with HealtheLife is trending terribly. Ever since Oracle Health took over, things...

Jun 2023
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CIO

Loyalty, Relationship, Product

HealtheLife has been pretty good for us from what we have seen. The vendor has an emphasis on the...

May 2023
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CIO

Product, Value

A successful outcome we have seen from HealtheLife is around patient engagement and having our...

May 2023
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CIO

Loyalty, Product

There is still a lot more technology to continue to add to the portal from a patient-engagement...

May 2023
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CIO

Culture

We have an ongoing conversation regarding an interface that was promised to us when the vendor sold...

May 2023
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Analyst/Coordinator

Product

HealtheLife is pretty easy to use for the most part, and it is also pretty reliable. It gets the job...

Mar 2023
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Analyst/Coordinator

Product

The problem that I have with HealtheLife is enrolling people. It is very hard to enroll people due...

Mar 2023
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VP/Other Executive

Relationship

There may be one or two people at Cerner who are empowered to solve a problem now, but most of them...

Mar 2023
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Analyst/Coordinator

Operations, Value

I don't see Cerner offering or advertising training. Even if they did offer training, it would be...

Dec 2022
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Analyst/Coordinator

Product

The administrative tools in HealtheLife are very easy to use.

Dec 2022
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Analyst/Coordinator

Relationship, Operations

The team at Cerner that supports HealtheLife is completely up-to-date with the needs of their...

Dec 2022
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CIO

Operations

HealtheLife is pretty easy to use. We really don't need training; we teach ourselves.

Dec 2022
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CIO

Product

HealtheLife does the bare bones of what we need it to.

Dec 2022
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CIO

Loyalty, Product

If a provider uses Cerner's products, then they have to use HealtheLife, and we need to break out of...

Dec 2022
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CIO

Product

There needs to be a more easy, seamless experience in HealtheLife for patients because we keep...

Dec 2022
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CMIO

Product

HealtheLife’s integration with other platforms is important. I don't like the system's user...

Dec 2022
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Manager

Relationship, Operations

Our consultant was great once we got the consumer framework going with HealtheLife. But that person...

Oct 2022
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Manager

Value

Pretty much every add-on comes at an additional cost. Cerner has done two things for us in the past...

Oct 2022
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Manager

Operations

Training is nonexistent for the most part.

Oct 2022
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Director

Product

The product is very antiquated. The way it is presented needs to be more modern, and the system's...

Oct 2022
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Director

Loyalty, Product

The system's layout is a bit odd. It has sections for documents and results. Users might expect a...

Oct 2022
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Director

Loyalty, Operations, Product

It was challenging for us to get the solution's portal to work in our setting. We were very confused...

Oct 2022
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Director

Operations

The initial training was not where we needed it to be, and we don't really have ongoing training.

Oct 2022
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VP/Other Executive

Relationship

A partnership means that there are two parties involved. I do not point fingers at our IS department...

Oct 2022
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VP/Other Executive

Loyalty

We have no plans to leave Cerner, but that is because we cannot leave them. There is a huge barrier.

Oct 2022
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Director

Product, Value

We didn’t have a lot of flexibility that we could build in with the consumer framework with our last...

Oct 2022
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Director

Operations, Product

Once we get into the system, it is easier to use than other patient portals. But getting into the...

Oct 2022
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Director

Loyalty, Relationship

Cerner keeps their promises but certainly not in the same time frame that we want. The transition to...

Oct 2022
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Director

Value

I do not feel like the vendor charges us for every little thing on the patient portal, but in...

Oct 2022
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Director

Relationship

The people that help us do better than the people that help the patient. There is a 1-800 number on...

Oct 2022
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Director

Relationship

We really push on Cerner to get things resolved. We have someone who is proactive on the Cerner...

Oct 2022
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(0)
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Director

Loyalty, Product

There are things about HealtheLife that I really like, but there are things about our old system...

Oct 2022
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Director

Relationship

The people that we get to work with make the difference here. They really make themselves available...

Oct 2022
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Director

Product

We have an issue with the ability to not display certain things like lab results per patient, and I...

Oct 2022
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