HealtheLife
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Coray Tate
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KLAS Research Director - Coray Tate
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

HealtheLife is pretty easy to use for the most part, and it is also pretty reliable. It gets the job...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The problem that I have with HealtheLife is enrolling people. It is very hard to enroll people due...

Mar 2023
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VP/Other Executive

Service and Support

There may be one or two people at Cerner who are empowered to solve a problem now, but most of them...

Mar 2023
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Analyst/Coordinator

Implementation and Training

I don't see Cerner offering or advertising training. Even if they did offer training, it would be...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The administrative tools in HealtheLife are very easy to use.

Dec 2022
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Analyst/Coordinator

Service and Support

The team at Cerner that supports HealtheLife is completely up-to-date with the needs of their...

Dec 2022
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CIO

Functionality and Upgrades

HealtheLife is pretty easy to use. We really don't need training; we teach ourselves.

Dec 2022
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CIO

Functionality and Upgrades

HealtheLife does the bare bones of what we need it to.

Dec 2022
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CIO

Other Observations & Comments

If a provider uses Cerner's products, then they have to use HealtheLife, and we need to break out of...

Dec 2022
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CIO

Functionality and Upgrades

There needs to be a more easy, seamless experience in HealtheLife for patients because we keep...

Dec 2022
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CMIO

Functionality and Upgrades

HealtheLife’s integration with other platforms is important. I don't like the system's user...

Dec 2022
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Manager

Service and Support

Our consultant was great once we got the consumer framework going with HealtheLife. But that person...

Oct 2022
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Manager

Service and Support

Pretty much every add-on comes at an additional cost. Cerner has done two things for us in the past...

Oct 2022
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Manager

Implementation and Training

Training is nonexistent for the most part.

Oct 2022
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Director

Functionality and Upgrades

The product is very antiquated. The way it is presented needs to be more modern, and the system's...

Oct 2022
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Director

Functionality and Upgrades

The system's layout is a bit odd. It has sections for documents and results. Users might expect a...

Oct 2022
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Director

Functionality and Upgrades

It was challenging for us to get the solution's portal to work in our setting. We were very confused...

Oct 2022
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Director

Implementation and Training

The initial training was not where we needed it to be, and we don't really have ongoing training.

Oct 2022
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VP/Other Executive

Relationship

A partnership means that there are two parties involved. I do not point fingers at our IS department...

Oct 2022
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VP/Other Executive

Other Observations & Comments

We have no plans to leave Cerner, but that is because we cannot leave them. There is a huge barrier.

Oct 2022
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Director

Functionality and Upgrades

We didn’t have a lot of flexibility that we could build in with the consumer framework with our last...

Oct 2022
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Director

Technology

Once we get into the system, it is easier to use than other patient portals. But getting into the...

Oct 2022
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Director

Future Outlook

Cerner keeps their promises but certainly not in the same time frame that we want. The transition to...

Oct 2022
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Director

ROI / Cost

I do not feel like the vendor charges us for every little thing on the patient portal, but in...

Oct 2022
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Director

Service and Support

The people that help us do better than the people that help the patient. There is a 1-800 number on...

Oct 2022
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Director

Relationship

We really push on Cerner to get things resolved. We have someone who is proactive on the Cerner...

Oct 2022
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Director

Functionality and Upgrades

There are things about HealtheLife that I really like, but there are things about our old system...

Oct 2022
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Director

Relationship

The people that we get to work with make the difference here. They really make themselves available...

Oct 2022
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Director

Functionality and Upgrades

We have an issue with the ability to not display certain things like lab results per patient, and I...

Oct 2022
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Analyst/Coordinator

Sales and Contracting

There have been several times when we have been sold something by Cerner, but when we have gone to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

What I like most about HealtheLife is its ability to keep the patient engaged. We are releasing a...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

HealtheLife is easy to use. Patients can schedule themselves. The template is simple.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Cerner needs to improve in the proxy arena so that patients know who has access to their portals....

Sep 2022
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VP/Other Executive

Implementation and Training

It doesn't always appear that Oracle and Cerner understand what best practice means in clinics and...

Aug 2022
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VP/Other Executive

Lessons Learned

I hope that Oracle and Cerner get a better understanding of the needs of their clients and where the...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

In terms of the ease of use for patients, I don't know whether the portal is what is blocking things...

Aug 2022
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VP/Other Executive

Service and Support

We hear a lot about the road map but not a lot about how things on the road map are happening.

Aug 2022
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CEO/President

Functionality and Upgrades

I don't know what the alternatives to HealtheLife look like, but assuming that there are better...

Aug 2022
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CEO/President

ROI / Cost

I interact with our IT leaders, and I feel that sometimes they are reluctant to commit to certain...

Aug 2022
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CEO/President

Functionality and Upgrades

I am an easygoing person, and I don't get easily frustrated by technology, but it is hard for me to...

Aug 2022
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VP/Other Executive

Other Observations & Comments

If it takes six minutes to document a patient, the vendor needs to figure out how to make it take...

Aug 2022
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VP/Other Executive

Other Observations & Comments

The vendor needs to make sure that they focus heavily on asynchronous workflows. So much of our care...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

I have seen another vendor's patient portal and how it integrates with the scheduling and billing...

Aug 2022
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VP/Other Executive

ROI / Cost

We have a joke in our organization that if Cerner says something is on their road map, that means...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

What I like about the portal is that it is exhaustive. If I need to get results for another...

Aug 2022
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VP/Other Executive

Technology

Downtime used to happen all the time. The system went down once a week, twice a week, or multiple...

Aug 2022
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VP/Other Executive

Service and Support

I would like to see the vendor spend more time on the frontline with people that aren't in any...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

One issue with the product is the total number of clicks. Wait times for certain things to load is a...

Aug 2022
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VP/Other Executive

ROI / Cost

I don’t know whether the product has an app. There is a link to a mobile webpage that doesn't flow...

Aug 2022
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VP/Other Executive

Other Observations & Comments

Cerner should sit down with our patients and watch them use the portal so that Cerner can see how...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

One thing that we would really need in order for the partnership to succeed in the long term is for...

Aug 2022
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VP/Other Executive

ROI / Cost

Cerner's professional services are more involved than they need to be, but I don't think that the...

Aug 2022
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VP/Other Executive

Relationship

Five years ago, I would have said that all of Cerner's patient-facing solutions were about 10 years...

Aug 2022
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CMO

Functionality and Upgrades

Cerner doesn’t keep their promises. When the portal came into being, people were concerned because...

Aug 2022
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CMO

Implementation and Training

The ease of use is lacking not so much because of the product itself but because of the lack of...

Aug 2022
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CMO

Relationship

One of Cerner’s executives came to visit us and said all the right things, and that has been my only...

Aug 2022
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CMO

Other Observations & Comments

I think I would buy this product again, but buying this product is like buying a phone. I buy the...

Aug 2022
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VP/Other Executive

ROI / Cost

Cerner has requirements for using third-party FHIR APIs for tools like online scheduling and...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Patients struggle with finding and pulling data from HealtheLife. The system is also extremely...

Jun 2022
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VP/Other Executive

Implementation and Training

Cerner doesn't really offer great ongoing training.

Jun 2022
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