Home chevron icon Search

HealtheLife
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Oracle Health (Cerner) Complete Look 2023
Oracle Health (Cerner) Complete Look 2023
July 2023
View Report
Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
View Report
Patient Perspectives on Patient Engagement Technology 2022: Identifying Opportunities to Align Patient, Organization, and Vendor Priorities
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product

If I, from a patient perspective, have granted proxy access to someone, I would like to be able to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the way HealtheLife displays data from the patient record perspective. It is fairly easy to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I don’t care for Oracle Health’s consumer persona. I am struggling with that right now.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the ability for patients to view the chart, but I wish that the vendor had more of an...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

HealtheLife’s ease of use for patients is terrible. It is impossible to get people registered for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

HealtheLife doesn’t do any of the things it is supposed to do. I have lists of things it is missing...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have developed the skill sets on our own to manage most things with HealtheLife because we can’t...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Our satisfaction with HealtheLife is trending terribly. Ever since Oracle Health took over, things...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

HealtheLife has been pretty good for us from what we have seen. The vendor has an emphasis on the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

A successful outcome we have seen from HealtheLife is around patient engagement and having our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

There is still a lot more technology to continue to add to the portal from a patient-engagement...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

We have an ongoing conversation regarding an interface that was promised to us when the vendor sold...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

HealtheLife is pretty easy to use for the most part, and it is also pretty reliable. It gets the job...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The problem that I have with HealtheLife is enrolling people. It is very hard to enroll people due...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There may be one or two people at Cerner who are empowered to solve a problem now, but most of them...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Value

I don't see Cerner offering or advertising training. Even if they did offer training, it would be...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The administrative tools in HealtheLife are very easy to use.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The team at Cerner that supports HealtheLife is completely up-to-date with the needs of their...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

HealtheLife is pretty easy to use. We really don't need training; we teach ourselves.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

HealtheLife does the bare bones of what we need it to.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

If a provider uses Cerner's products, then they have to use HealtheLife, and we need to break out of...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There needs to be a more easy, seamless experience in HealtheLife for patients because we keep...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

HealtheLife’s integration with other platforms is important. I don't like the system's user...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Our consultant was great once we got the consumer framework going with HealtheLife. But that person...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Pretty much every add-on comes at an additional cost. Cerner has done two things for us in the past...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Training is nonexistent for the most part.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is very antiquated. The way it is presented needs to be more modern, and the system's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The system's layout is a bit odd. It has sections for documents and results. Users might expect a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

It was challenging for us to get the solution's portal to work in our setting. We were very confused...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The initial training was not where we needed it to be, and we don't really have ongoing training.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

A partnership means that there are two parties involved. I do not point fingers at our IS department...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We have no plans to leave Cerner, but that is because we cannot leave them. There is a huge barrier.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We didn’t have a lot of flexibility that we could build in with the consumer framework with our last...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Once we get into the system, it is easier to use than other patient portals. But getting into the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Cerner keeps their promises but certainly not in the same time frame that we want. The transition to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I do not feel like the vendor charges us for every little thing on the patient portal, but in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The people that help us do better than the people that help the patient. There is a 1-800 number on...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We really push on Cerner to get things resolved. We have someone who is proactive on the Cerner...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are things about HealtheLife that I really like, but there are things about our old system...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The people that we get to work with make the difference here. They really make themselves available...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have an issue with the ability to not display certain things like lab results per patient, and I...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
KLAS article icon
When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.
View All Reports
Related Reports
Performance
KLAS article icon
Patient Engagement Ecosystem 2023
13 July 23    |   Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
Perception
KLAS article icon
Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​