Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
HealtheLife is pretty easy to use for the most part, and it is also pretty reliable. It gets the job...
Login or Create an Account to see details.
Functionality and Upgrades
The problem that I have with HealtheLife is enrolling people. It is very hard to enroll people due...
Login or Create an Account to see details.
Service and Support
There may be one or two people at Cerner who are empowered to solve a problem now, but most of them...
Login or Create an Account to see details.
Implementation and Training
I don't see Cerner offering or advertising training. Even if they did offer training, it would be...
Login or Create an Account to see details.
Functionality and Upgrades
The administrative tools in HealtheLife are very easy to use.
Login or Create an Account to see details.
Service and Support
The team at Cerner that supports HealtheLife is completely up-to-date with the needs of their...
Login or Create an Account to see details.
Functionality and Upgrades
HealtheLife is pretty easy to use. We really don't need training; we teach ourselves.
Login or Create an Account to see details.
Functionality and Upgrades
HealtheLife does the bare bones of what we need it to.
Login or Create an Account to see details.
Other Observations & Comments
If a provider uses Cerner's products, then they have to use HealtheLife, and we need to break out of...
Login or Create an Account to see details.
Functionality and Upgrades
There needs to be a more easy, seamless experience in HealtheLife for patients because we keep...
Login or Create an Account to see details.
Functionality and Upgrades
HealtheLife’s integration with other platforms is important. I don't like the system's user...
Login or Create an Account to see details.
Service and Support
Our consultant was great once we got the consumer framework going with HealtheLife. But that person...
Login or Create an Account to see details.
Service and Support
Pretty much every add-on comes at an additional cost. Cerner has done two things for us in the past...
Login or Create an Account to see details.
Implementation and Training
Training is nonexistent for the most part.
Login or Create an Account to see details.
Functionality and Upgrades
The product is very antiquated. The way it is presented needs to be more modern, and the system's...
Login or Create an Account to see details.
Functionality and Upgrades
The system's layout is a bit odd. It has sections for documents and results. Users might expect a...
Login or Create an Account to see details.
Functionality and Upgrades
It was challenging for us to get the solution's portal to work in our setting. We were very confused...
Login or Create an Account to see details.
Implementation and Training
The initial training was not where we needed it to be, and we don't really have ongoing training.
Login or Create an Account to see details.
Relationship
A partnership means that there are two parties involved. I do not point fingers at our IS department...
Login or Create an Account to see details.
Other Observations & Comments
We have no plans to leave Cerner, but that is because we cannot leave them. There is a huge barrier.
Login or Create an Account to see details.
Functionality and Upgrades
We didn’t have a lot of flexibility that we could build in with the consumer framework with our last...
Login or Create an Account to see details.
Technology
Once we get into the system, it is easier to use than other patient portals. But getting into the...
Login or Create an Account to see details.
Future Outlook
Cerner keeps their promises but certainly not in the same time frame that we want. The transition to...
Login or Create an Account to see details.
ROI / Cost
I do not feel like the vendor charges us for every little thing on the patient portal, but in...
Login or Create an Account to see details.
Service and Support
The people that help us do better than the people that help the patient. There is a 1-800 number on...
Login or Create an Account to see details.
Relationship
We really push on Cerner to get things resolved. We have someone who is proactive on the Cerner...
Login or Create an Account to see details.
Functionality and Upgrades
There are things about HealtheLife that I really like, but there are things about our old system...
Login or Create an Account to see details.
Relationship
The people that we get to work with make the difference here. They really make themselves available...
Login or Create an Account to see details.
Functionality and Upgrades
We have an issue with the ability to not display certain things like lab results per patient, and I...
Login or Create an Account to see details.
Sales and Contracting
There have been several times when we have been sold something by Cerner, but when we have gone to...
Login or Create an Account to see details.
Functionality and Upgrades
What I like most about HealtheLife is its ability to keep the patient engaged. We are releasing a...
Login or Create an Account to see details.
Functionality and Upgrades
HealtheLife is easy to use. Patients can schedule themselves. The template is simple.
Login or Create an Account to see details.
Functionality and Upgrades
Cerner needs to improve in the proxy arena so that patients know who has access to their portals....
Login or Create an Account to see details.
Implementation and Training
It doesn't always appear that Oracle and Cerner understand what best practice means in clinics and...
Login or Create an Account to see details.
Lessons Learned
I hope that Oracle and Cerner get a better understanding of the needs of their clients and where the...
Login or Create an Account to see details.
Functionality and Upgrades
In terms of the ease of use for patients, I don't know whether the portal is what is blocking things...
Login or Create an Account to see details.
Service and Support
We hear a lot about the road map but not a lot about how things on the road map are happening.
Login or Create an Account to see details.
Functionality and Upgrades
I don't know what the alternatives to HealtheLife look like, but assuming that there are better...
Login or Create an Account to see details.
ROI / Cost
I interact with our IT leaders, and I feel that sometimes they are reluctant to commit to certain...
Login or Create an Account to see details.
Functionality and Upgrades
I am an easygoing person, and I don't get easily frustrated by technology, but it is hard for me to...
Login or Create an Account to see details.
Other Observations & Comments
If it takes six minutes to document a patient, the vendor needs to figure out how to make it take...
Login or Create an Account to see details.
Other Observations & Comments
The vendor needs to make sure that they focus heavily on asynchronous workflows. So much of our care...
Login or Create an Account to see details.
Functionality and Upgrades
I have seen another vendor's patient portal and how it integrates with the scheduling and billing...
Login or Create an Account to see details.
ROI / Cost
We have a joke in our organization that if Cerner says something is on their road map, that means...
Login or Create an Account to see details.
Functionality and Upgrades
What I like about the portal is that it is exhaustive. If I need to get results for another...
Login or Create an Account to see details.
Technology
Downtime used to happen all the time. The system went down once a week, twice a week, or multiple...
Login or Create an Account to see details.
Service and Support
I would like to see the vendor spend more time on the frontline with people that aren't in any...
Login or Create an Account to see details.
Functionality and Upgrades
One issue with the product is the total number of clicks. Wait times for certain things to load is a...
Login or Create an Account to see details.
ROI / Cost
I don’t know whether the product has an app. There is a link to a mobile webpage that doesn't flow...
Login or Create an Account to see details.
Other Observations & Comments
Cerner should sit down with our patients and watch them use the portal so that Cerner can see how...
Login or Create an Account to see details.
Functionality and Upgrades
One thing that we would really need in order for the partnership to succeed in the long term is for...
Login or Create an Account to see details.
ROI / Cost
Cerner's professional services are more involved than they need to be, but I don't think that the...
Login or Create an Account to see details.
Relationship
Five years ago, I would have said that all of Cerner's patient-facing solutions were about 10 years...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner doesn’t keep their promises. When the portal came into being, people were concerned because...
Login or Create an Account to see details.
Implementation and Training
The ease of use is lacking not so much because of the product itself but because of the lack of...
Login or Create an Account to see details.
Relationship
One of Cerner’s executives came to visit us and said all the right things, and that has been my only...
Login or Create an Account to see details.
Other Observations & Comments
I think I would buy this product again, but buying this product is like buying a phone. I buy the...
Login or Create an Account to see details.
ROI / Cost
Cerner has requirements for using third-party FHIR APIs for tools like online scheduling and...
Login or Create an Account to see details.
Functionality and Upgrades
Patients struggle with finding and pulling data from HealtheLife. The system is also extremely...
Login or Create an Account to see details.
Implementation and Training
Cerner doesn't really offer great ongoing training.
Login or Create an Account to see details.
Featured Report
Preferences