PointClickCare Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:50:12 PM and Model.EvProductId = 2845

Commentary Summary

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User Commentary

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Director

Interfacing and Integration

I have been working with PointClickCare's integration team, and that team is very helpful. So many...

Sep 2020
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Director

Implementation and Training

I have been using PointClickCare for a long time. I learned the system from scratch and I have...

Sep 2020
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Director

Functionality and Upgrades

I can customize PointClickCare to the way that I want to use it. I can break down the software and...

Sep 2020
 Helpful

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Director

Relationship

PointClickCare has sent over a lot of references for COVID-19. There are a lot of sources from them...

Sep 2020
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Director

Service and Support

I haven't had a bad experience with PointClickCare. Their help and customer service are really good....

Sep 2020
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Director

ROI / Cost (care and feeding)

PointClickCare does try to charge for everything. Every single module has its own price. When...

Sep 2020
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Director

Implementation and Training

Sometimes, when we need training for PointClickCare, getting everybody on board with the same...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

Some of our clinicians don't like PointClickCare's COVID-19 screening because they don't feel that...

Sep 2020
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CIO

Functionality and Upgrades

Of all the long-term care vendors in the market, I consider PointClickCare to be one of the top two....

Sep 2020
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CIO

Service and Support

PointClickCare has a pretty strong focus on developing and enhancing the product. Whenever I am...

Sep 2020
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CIO

Functionality and Upgrades

Our biggest worries right now are accessing our data, being able to query reports, and being able to...

Sep 2020
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CIO

Relationship

Our relationship with PointClickCare is strong. They listen to their customers. I had an issue where...

Sep 2020
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CIO

Other Observations & Comments

We use a few modules from third parties because PointClickCare has either recently developed those...

Sep 2020
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CIO

Service and Support

PointClickCare did some things for COVID-19. They offered some educational opportunities....

Sep 2020
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Manager

Interfacing and Integration

At this point, the system is part of our long-term plans. In fact, we are doing more integration...

Sep 2020
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Manager

Service and Support

PointClickCare has kept their promises, but they move a little slowly. But the things on their road...

Sep 2020
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Manager

ROI / Cost (care and feeding)

We don't feel nickel-and-dimed by PointClickCare. They are very good at taking into account the fact...

Sep 2020
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Manager

Implementation and Training

When PointClickCare sends us to their resources, those are just cumbersome. But the people who do...

Sep 2020
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Manager

Service and Support

PointClickCare is always looking into the future. They are always trying to build more things.

Sep 2020
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Manager

Future Outlook

If we can get everything up and running with the pharmacy integration and referral modules, we will...

Sep 2020
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Manager

Functionality and Upgrades

PointClickCare gave us an infection control module with updates and everything. They did a very good...

Sep 2020
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CMIO

Functionality and Upgrades

Our users love PointClickCare. There was a time when we considered switching to another vendor in...

Sep 2020
 Helpful

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CMIO

Lessons Learned

I hear good things about PointClickCare, so I think it works as promoted. I never see much...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

PointClickCare’s tool is not user friendly. I have used a lot of systems in the past, and...

Sep 2020
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Analyst/Coordinator

Relationship

PointClickCare has not been keeping all their promises. They keep changing things. They are not...

Sep 2020
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Analyst/Coordinator

Implementation and Training

It is very hard to find the vendor’s training. I have never had any formal training from...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system has a lot of shortcomings and is not very user friendly. When somebody new comes into the...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I like PointClickCare’s cash receipts. In that way, the system is a lot easier than other systems...

Sep 2020
 Helpful

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Analyst/Coordinator

Service and Support

Unless we call the vendor, we may not get a call back for few days. I have actually seen a lag of...

Sep 2020
 Helpful

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Analyst/Coordinator

Future Outlook

The support and the system itself have some areas that need improvement. I am going to be on...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

We have had a great experience with PointClickCare. The system is extremely easy to use. Visually,...

Sep 2020
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Manager

Other Observations & Comments

There are some customized reports that seem like they should be with the PointClickCare system already....

Sep 2020
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VP/Other Executive

Functionality and Upgrades

We stay current with the product because it is a fast-paced tool, and the vendor has us on their...

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

There is a component of the system for the clinical-billing aspect. Our IT services team actually...

Jul 2020
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Director

Functionality and Upgrades

PointClickCare's system is very easy to use. We can generate information at our fingertips. We have...

Jul 2020
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Director

Functionality and Upgrades

Not all of our needs are being met by the system. The search program needs to be tailored to our...

Jul 2020
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Director

Interfacing and Integration

PointClickCare needs to reach out to more doctors for integration so that we can send a lot of...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

PointClickCare's system is fairly user friendly. There are good options and good programming, and...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor does tend to overcharge. They deliver new technology, but they overcharge me for it. I...

Jul 2020
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Director

Service and Support

Things with PointClickCare are wonderful and very good. They supported us through COVID-19 with a...

Jul 2020
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Director

ROI / Cost (care and feeding)

I don't think that PointClickCare nickel-and-dimes us. When we want to do a big project, of course...

Jul 2020
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Director

Implementation and Training

We are doing a big implementation with something right now, and we have had some hiccups with...

Jul 2020
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Director

Implementation and Training

There is a variety of ways to get the training from PointClickCare, and I like that. The training...

Jul 2020
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Director

Interfacing and Integration

PointClickCare's system is integrated with a couple of things. We are currently working on a...

Jul 2020
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Director

Functionality and Upgrades

One of the reasons that I like PointClickCare's system so much is the ease of use. I hear that from...

Jul 2020
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Director

Relationship

The executives from PointClickCare are pretty involved. They reach out to guide us with things that...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

I would recommend PointClickCare's system. I did consulting for several years, and I wouldn't work...

Jul 2020
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Director

Other Observations & Comments

I am sad that PointClickCare won't have their annual conference this year, but that is not their fault....

Jul 2020
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Analyst/Coordinator

Relationship

The executives don’t call us unless they want to sell us something.

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is top of the line. I think it is the best thing around for healthcare.

Jul 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor charges us for every little thing. There is always a fee when we do things with the vendor....

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor’s support is usually right on. Even with COVID-19, the support people usually get right...

Jul 2020
 Helpful

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Nurse

Interfacing and Integration

For one area in our facility, the solution’s integration would get a high rating, but for another...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

I am old school, and finding information in Pulse and knowing when updates are aren’t as easy as...

Jul 2020
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Nurse

Functionality and Upgrades

I like how the solution is set up. I like how it flows.

Jul 2020
 Helpful

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Manager

Service and Support

PointClickCare has supported us well throughout the COVID-19 crisis. We haven't really tapped into...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

PointClickCare's system is far and beyond the most integrated EHR on the market. The vendor...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

My overall satisfaction with PointClickCare is however high the scale goes. I have no problems with...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

When it comes to avoiding charging for every little thing, the answer is yes and no. There are a lot...

Jul 2020
 Helpful

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Manager

Implementation and Training

I don’t have any issues with PointClickCare's implementation services. They are really good. We can...

Jul 2020
 Helpful

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Manager

Interfacing and Integration

PointClickCare has delivered on all of their promises when it comes to the system working as...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

This is a software program, and it meets our needs. I don’t know whether it is new technology. We...

Jul 2020
 Helpful

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Manager

Service and Support

PointClickCare's ongoing support is good because they tell us when things are going on and when...

Jul 2020
 Helpful

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Manager

Relationship

Someone in our leadership is very involved with PointClickCare at the executive level. That person...

Jul 2020
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Director

Relationship

The support has kind of fluctuated depending on our business manager at the time. I would actually...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

If I want to use a product that PointClickCare has, there is a charge per resident per day. There is...

Jun 2020
 Helpful

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Director

Implementation and Training

Ongoing training from PointClickCare is great. Things were hard initially, but that wasn't the...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

PointClickCare's system makes my job a lot easier. It is really user friendly. We are integrated...

Jun 2020
 Helpful

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Director

Relationship

PointClickCare takes care of my problems pretty quickly online. Day to day, I have no contact or...

Jun 2020
 Helpful

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Director

Service and Support

PointClickCare is really good about notifying us well in advance about any outages that we might...

Jun 2020
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Manager

Functionality and Upgrades

The system is a good product and is easy to use. It is so much more involved than another system we...

Jun 2020
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Manager

Functionality and Upgrades

We had a lot of modules in the beginning. The system is doing a lot for us. Some facilities are...

Jun 2020
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Manager

Other Observations & Comments

PointClickCare is in the middle when it comes to charging for every little thing. Obviously, there...

Jun 2020
 Helpful

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Manager

Relationship

We had some people that were higher up the food chain, but they are gone. The people we have now are...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would maybe buy the product again. When we first looked into the vendor, one of the reasons that...

Jun 2020
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Director

Implementation and Training

We implemented the product so long ago, and we had to hire an entire team to do the implementation....

Jun 2020
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Director

Interfacing and Integration

The vendor is very difficult to work with when it comes to integrating other systems into...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

If we were willing to pay for things, the system's functionality would meet all of our needs. The...

Jun 2020
 Helpful

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Director

Relationship

The vendor's ongoing support has been very good, but we don't necessarily hear from the executives...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

We have gotten outcomes from the product, but it is difficult to get reports and things that could...

Jun 2020
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Director

Service and Support

When enhancements are requested or available, or when additional functionality is requested, we...

Jun 2020
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Director

Other Observations & Comments

Things can be difficult unless organizations have a dedicated person who knows about data relay. The...

Jun 2020
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Director

Service and Support

The product has worked very well in our environment. We are pleased with the outcome of the build...

May 2020
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Director

ROI / Cost (care and feeding)

With PointClickCare, everything is a service that we add on. We know up front what additional...

May 2020