Bluestream
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Technology
As the product is getting more sophisticated, and as the vendor gets bigger, they are adding more...
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Functionality and Upgrades
We are extremely happy with Bluestream. And our providers are happy because of the usability of the...
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Relationship
I have the phone numbers of a couple of contact people, and I text them whenever I need something.
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Implementation and Training
The challenge with the implementation was that the vendor had a small team. The vendor needs to be...
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Interfacing and Integration
Integration is one thing the vendor is really good at. They are good at integrating their product...
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Relationship
We are working with the vendor on their road map to make things better, and they have added a lot of...
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Lessons Learned
We aren’t sure whether Bluestream will be part of our long-term plans. Just because of the nature of...
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Functionality and Upgrades
I love Bluestream. I have nothing bad to say about it, and the product quality is pretty consistent....
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Relationship
I would like to see some updates to Bluestream’s technology. It really hasn’t changed since we have...
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Relationship
Bluestream has been a fabulous partner. We already had a relationship with their company, and so...
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Interfacing and Integration
I would tell someone looking for a telehealth solution that a telehealth solution is going to be...
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Interfacing and Integration
Bluestream Health is in a tough place because we have been trying to integrate their product with...
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Other Observations & Comments
Bluestream is not a solution that has a lot of market recognition, so a lot of providers have not...
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Future Outlook
We are going to be switching EMRs. We have worked with Bluestream Health to adapt their tool to some...
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Win/Loss - Why they were selected (by current clients)
The main reason we selected BlueStream Health is we were looking for a connection with our...
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Other Observations & Comments
We started using the system when COVID-19 hit because Bluestream Health gave us a deal to help us...
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Functionality and Upgrades
Right now, we don't have a massive push for virtual visits or anything like that, but the system has...
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Future Outlook
I don't think we will have Bluestream in the long term. Getting Bluestream was the right decision to...
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Service and Support
Bluestream Health’s support was subpar. We couldn’t connect, and we couldn’t get answers as to why...
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Service and Support
Bluestream Health has a lot of brilliant developers and programmers, but they don't really have...
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Implementation and Training
Bluestream wasn't the worst system to implement, but it certainly wasn’t the best either. We could...
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Functionality and Upgrades
Bluestream is reliable software that works well and is so easy to use. Patients go to the text...
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Relationship
Bluestream Health's service is reliable, and their quality of service hasn't changed. The vendor has...
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