Encore (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:15:53 PM and Model.EvProductId = 2908

Commentary Summary

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Neither
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User Commentary

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VP/Other Executive

Functionality and Upgrades

Encore is an old system, but it has been working for years. Encore is primarily a homecare product....

Apr 2019
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VP/Other Executive

Other Observations & Comments

Encore is doing what it is supposed to. However, the new product that will replace Encore,...

Apr 2019
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Analyst/Coordinator

Service and Support

Overall, we are happy with Delta. We have had some complaints because nobody is perfect. Delta is...

Dec 2018
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Analyst/Coordinator

Service and Support

The support has changed over the years. There have been times when it has been excellent, and there...

Dec 2018
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Analyst/Coordinator

Technology

I can’t say that Delta has kept all of their promises to us. We have never liked their reporting or...

Dec 2018
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Manager

Future Outlook

We have a fair relationship with Delta. Encore is an old platform, and it isn’t as advanced as we...

Apr 2018
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Manager

Other Observations & Comments

We did not look at Crescendo, but we were told we have to go live on it because Delta is sunsetting...

Apr 2018
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CIO

Relationship

We have been using Encore for many years and have a very long-standing relationship with Delta. We...

Feb 2018
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CIO

Future Outlook

Encore is an excellent system, and I call it a best-of-breed system because it works so well for us....

Feb 2018
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VP/Other Executive

Service and Support

Things are going great with Delta. We haven't stepped into Crescendo yet. The vendor continues to...

Feb 2018
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VP/Other Executive

Service and Support

Delta's customer service stands out as a positive. We never have to wait for problems to be solved...

Feb 2018
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VP/Other Executive

Technology

Delta needs to focus on the mobile app for their scheduling piece. That app is their biggest chance...

Feb 2018
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VP/Other Executive

Relationship

Delta has apparently been purchased. There are still some people from the original company, but many...

Feb 2018
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Manager

Functionality and Upgrades

One of Delta's strengths is they are home-health focused. We have loved them. Everybody thought...

Feb 2018
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Manager

Technology

Delta was on the ball in terms of delivering new technology. Whenever they had to make an update so...

Feb 2018
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CIO

Future Outlook

Delta announced that they would sunset Encore at some point in the near future. We are in a mad rush...

Feb 2018
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CIO

Other Observations & Comments

Delta doesn't do much with interoperability. They offer interoperability as a build to be charged on...

Feb 2018
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CIO

Functionality and Upgrades

I asked Delta about HISP functionality, but they don't have anything for that. They weren't doing it...

Feb 2018
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Director

Service and Support

Encore has been doing well. The one thing Delta continues to be very strong on is staying up to date...

Jan 2018
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Director

Functionality and Upgrades

There are things I would like Delta to do with their financial package. I know they are really...

Jan 2018
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CEO/President

Relationship

We have a really good relationship with Delta, and they have been responsive to us. We have had few...

Dec 2017
 Helpful

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CEO/President

Functionality and Upgrades

Delta has been timely about making changes to the system for Medicare; they work with CMS and the...

Dec 2017
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CEO/President

Other Observations & Comments

Encore is one of the older homecare products on the market, but Delta does well by their customers....

Dec 2017
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CEO/President

Relationship

Delta's executive involvement has been minimal. We needed a lot of support in our early years with...

Dec 2017
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CEO/President

Functionality and Upgrades

I would recommend Delta's products. We even offered to host people here to see Encore.

Dec 2017
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CEO/President

Relationship

Delta is very supportive, even though they know that we will be changing our software due to...

Dec 2017
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CEO/President

Sales and Contracting

Delta doesn't nickel-and-dime us, although people should be aware of certain charges. Delta does...

Dec 2017
 Helpful

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Director

Functionality and Upgrades

We have been using Encore for a long time. We know the system inside and out, and it works very well...

Dec 2017
 Helpful

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Director

Service and Support

Delta’s support is very good. The vendor is responsive to our needs and capable of helping us. That...

Dec 2017
 Helpful

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Director

Functionality and Upgrades

Our clinicians are happy with Encore. They use laptops in the field and can sync whenever they want...

Dec 2017
 Helpful

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Director

Functionality and Upgrades

I like Encore’s security measures. I can set levels of security and drill into the specifics. I can...

Dec 2017
 Helpful

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Director

Technology

One of Encore’s strengths is its reliability; it rarely goes down. Because of the strength of the...

Dec 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have used Encore for many years. We have dozens of laptops in the field, and our users like the...

Nov 2017
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We don't get any new data in Encore until all of the nurses sync their laptops. This has worked fine...

Nov 2017
 Helpful

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Analyst/Coordinator

Service and Support

Delta's support for Encore is slower than in the past. They may be more focused on their Crescendo...

Nov 2017
 Helpful

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Director

Future Outlook

We are moving to Crescendo because Delta isn't going to support Encore anymore. I am fine with this...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

Our clinicians use laptops in the field. When they need data, they can sync their laptops wherever...

Nov 2017
 Helpful

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Director

Other Observations & Comments

Encore isn't integrated with our other systems. Our clinicians and physicians just log in to the...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Delta is very responsive. Also, they are excellent when it comes to keeping up with regulatory...

Nov 2017
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CEO/President

Functionality and Upgrades

We were faithful Encore users for many years. It was an excellent product, but it had its...

Nov 2017
 Helpful

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CEO/President

Functionality and Upgrades

Encore is easy to use. We have been using it for a very long time, and we know the system inside and...

Nov 2017
 Helpful

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CEO/President

Service and Support

The support for Encore is very good. Delta is responsive and capable of resolving any concerns we have....

Nov 2017
 Helpful

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CFO

Interfacing and Integration

When it comes to interoperability, Encore is not very helpful. It is not something that Delta...

Oct 2017
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CFO

Service and Support

The weaknesses of Encore far outweigh any strengths. Delta will sunset it, so it won’t meet any of...

Oct 2017
 Helpful

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CFO

Relationship

We are still evaluating whether we will move over to Delta’s new product or whether we will change...

Oct 2017
 Helpful

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Director

Service and Support

The one thing that has improved in the last year is that we found a dedicated financial support...

Oct 2017
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Director

Functionality and Upgrades

I know that customers' satisfaction with Encore is slipping. That doesn't surprise me. Delta is...

Oct 2017
 Helpful

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Director

Other Observations & Comments

I really can’t complain about Delta’s financial support. It is still good. However, I haven’t had a...

Oct 2017
 Helpful

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