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KLAS Research Director - Kaleb Harris
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It behooves us to have Epic involved in certain projects so that we have guidance, experience, and...

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Our point of contact goes above and beyond. That person is excellent and understands how we work and...

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VP/Other Executive

Epic truly acts and functions as a partner as opposed to a vendor. When COVID-19 hit, Epic came to...

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VP/Other Executive

Sometimes, the Epic people overstep their boundaries and get into our organization's business a...

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VP/Other Executive

We all felt that Epic was the best vendor we saw. Their offering felt more user friendly and...

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VP/Other Executive

Epic's leaders are fantastic. Some of the system analysts are young people who have just been...

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VP/Other Executive

Epic still needs to work on understanding what their customers need. Epic has added patient flow to...

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VP/Other Executive

Epic did well with matching our needs with the consultant that they provided, but we had to pay for...

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VP/Other Executive

Epic really didn’t consider one area, so we are still experiencing an issue where jobs are sometimes...

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Analyst/Coordinator

Epic does an analysis of how many staff members we have, but the analysis is not accurate. Epic...

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Analyst/Coordinator

For one project, we identified opportunities where we needed assistance to fix things, and Epic...

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Analyst/Coordinator

Resources and needs are two different things. Epic's resources are great. We have lucked out and...

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Director

Epic hasn't always been able to meet our needs because they haven't always had the staff available....

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Director

We were given a very short implementation time frame, and we had to really react quickly and do the...

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Director

The vendor executives I worked with were very invested in the project's success and making sure we...

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Director

Certain Epic programs don't offer part-time resources; they have to be full time. Sometimes we don't...

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Director

We look at Epic as one of our top partners. Their staff would normally have been on-site, but...

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Director

During our project, we had to swap out one resource who wasn't a correct fit. There was a culture...

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Director

Epic's estimates are based on the worst-case scenario for projects, but they actually just bill for...

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Director

We were able to update many workflows and remove custom things that we had created years ago. We are...

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Director

Some of Epic's staff members are incredibly skilled in their specific areas, but they don't know...

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Director

Epic is a great cheerleader for their own product, but sometimes they can't see past their own...

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Director

We have been very pleased with the resource assigned to us from Epic. The resource is very...

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Director

There have been a couple of times when Epic has provided resources that haven't had the experience...

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Director

Sometimes Epic overestimates the cost and applies more staffing hours than are actually needed....

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VP/Other Executive

Epic's resources are really good, but they are very pricey. They need to lower the hourly cost. The...

Dec 2020
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