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Thank you !

Access info about Home Health EHR on your dashboard or bookmark under

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MEDITECH Home Health EHR Comments
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KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Nurses sometimes say that the nurses' notes are a little more involved in MEDITECH Home Health EHR...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

We were on paper before we went to MEDITECH, so we weren’t going from another EHR to this one. That...

Jan 2021
(0)
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Nurse

Other Observations & Comments

I am hoping that our overall satisfaction goes up over the next 12 months, but I am worried about...

Nov 2020
(0)
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Nurse

Interfacing and Integration

We don’t have any of the integration that we could use. There is definitely a lot of room for...

Nov 2020
(0)
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Nurse

Other Observations & Comments

We recently had our state survey, and one of our deficiencies is that we need a revised plan of care...

Nov 2020
(0)
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Nurse

Service and Support

Sometimes we get quick responses from MEDITECH where the issue gets resolved, but other times we...

Nov 2020
(0)
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Nurse

Functionality and Upgrades

There is a lot to be desired with the reports. MEDITECH’s reports don’t really match what we have in...

Nov 2020
(0)
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Nurse

Functionality and Upgrades

I would tell others that the system is user friendly, but there are flaws with it like there are...

Nov 2020
(0)
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Director

Functionality and Upgrades

There is usually some type of hitch with the upgrades. The product quality is low based on user...

Nov 2020
(0)
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Director

Service and Support

There was an executive that used to work for MEDITECH who never answered our emails. I had to go...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

The system decreases our productivity terribly. I wouldn't recommend it at all. I am at the bottom...

Nov 2020
(0)
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Director

Future Outlook

The MEDITECH system isn't part of our long-term plans. We don't know what we are moving to yet, but...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

I think we would purchase MEDITECH Home Health EHR again. In the space of home health, there isn't a...

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We definitely get our money's worth from MEDITECH Home Health EHR, especially when we look at the...

Nov 2020
(0)
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VP/Other Executive

Implementation and Training

We haven't done a major implementation with MEDITECH in a couple of years. For implementation...

Nov 2020
(0)
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Manager

Interfacing and Integration

The product is very robust and provides detailed reports. The integration with our hospital is...

Oct 2020
(0)
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Manager

Service and Support

The negative is that it sometimes takes a long time for MEDITECH to make requested changes.

Oct 2020
(0)
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Manager

Service and Support

Lately, we have done a lot of updates, but when I send anything in as a problem, it seems like I am...

Oct 2020
(0)
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Manager

Functionality and Upgrades

From a clinical perspective, there is just so much in the EHR that we have to remember. Our nurses...

Oct 2020
(0)
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CMIO

Other Observations & Comments

MEDITECH Home Health EHR is in its infancy right now; it functions, but it is rudimentary. There are...

Oct 2020
(0)
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Manager

Service and Support

We have done a lot of things during the COVID-19 crisis, and that has been mostly on our own. The...

Oct 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

This product is part of our long-term plans. We have no thoughts of moving away from it. We have...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

From what I know about dealing with MEDITECH and supporting the primary person here, the vendor...

Oct 2020
(0)
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Manager

Service and Support

I wouldn’t say the vendor's service is excessively proactive, but they are still proactive. We don’t...

Oct 2020
(0)
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Manager

Service and Support

The biggest front-end problem with MEDITECH is that when they provide customers with the...

Oct 2020
(0)
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Manager

Service and Support

Sometimes there is turnover in the vendor's support people, and they don’t seem to grow into their...

Oct 2020
(0)
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Manager

Service and Support

I really like working with the people at MEDITECH. I think their customer service people are...

Oct 2020
(0)
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Director

Other Observations & Comments

We have grown with MEDITECH for many years. I think we have driven them. A lot of the direction...

Oct 2020
(0)
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Manager

Functionality and Upgrades

In the MEDITECH system, if we need to change insurance information, we have to discharge and readmit...

Oct 2020
(0)
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Manager

Functionality and Upgrades

MEDITECH needs to make the system flow a bit better and be more streamlined. The care plan for each...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

The program is dirt cheap, so we get what we pay for. We have highly received our money's worth. I...

Oct 2020
(0)
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Manager

Functionality and Upgrades

MEDITECH is all I know, so I would buy the solution again. I don’t have experience with anything...

Oct 2020
(0)
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Manager

Implementation and Training

There is room for improvement with MEDITECH’s training, but it is still pretty good. I would like...

Oct 2020
(0)
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Manager

Interfacing and Integration

The integration and interoperability of the system are pretty good, but there is always room for...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Since I brought the system in, trained people on it, and then developed it, I grew with the system,...

Oct 2020
(0)
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Manager

Service and Support

I would rate MEDITECH’s support high. The support people are wonderful. They are always available. I...

Oct 2020
(0)
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Manager

Lessons Learned

I think the biggest thing I would tell peers is if they are a MEDITECH hospital, MEDITECH Home...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The MEDITECH product is way too cumbersome. It isn't user friendly, and the documentation part is...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The system automatically creates the next episode. Whenever we have to do research, the system...

Oct 2020
(0)
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Manager

Service and Support

With any specific issues, we can either call MEDITECH or file a ticket online. The support people...

Oct 2020
(0)
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Manager

Functionality and Upgrades

MEDITECH did a good job with training. They try to do quarterly updates with us. Our medical center...

Oct 2020
(0)
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Director

Functionality and Upgrades

The vendor is great, and their product does what they say it does. It doesn’t let us do something...

Oct 2020
(0)
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Director

Service and Support

MEDITECH’s support is great. We have the ability to not only put in a ticket online but pick up the...

Oct 2020
(0)
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Director

Functionality and Upgrades

I have been able to get rid of some positions for people because the system does certain things. I...

Oct 2020
(0)
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Director

Functionality and Upgrades

We would maybe buy MEDITECH Home Health EHR again. We are a hospital-based agency, and the hospital...

Oct 2020
(0)
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Director

Other Observations & Comments

I have always felt that with MEDITECH, the system gets broken down into too many separate steps, and...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system connects with MEDITECH’s EMR, and that is about all it connects with. The system does...

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Some users have a lot of difficulty with the system. There are a lot of things to click on and do. I...

Oct 2020
(0)
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Director

Implementation and Training

We don't really get a lot of training from MEDITECH. They have many online resources that are good,...

Oct 2020
(0)
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Analyst/Coordinator

Future Outlook

I don’t think the IT people from the hospital are planning on getting rid of MEDITECH’s system...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The updates are pretty easy. I can get ahold of the ongoing support or call the vendor when I need...

Oct 2020
(0)
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Director

Interfacing and Integration

There are still some integration issues with things crossing over from other areas in the medical...

Oct 2020
(0)
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Director

Functionality and Upgrades

We haven't really had any great changes with MEDITECH for COVID-19 other than the addition of an...

Oct 2020
(0)
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Director

Service and Support

Sometimes, MEDITECH is pretty quick with support, but there are other times when we have to wait a...

Oct 2020
(0)
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Director

Relationship

There is probably not a whole lot of executive involvement anymore. There was at first, but there...

Oct 2020
(0)
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Director

Service and Support

MEDITECH has been great during COVID-19. They put in new charting requirements so that the staff...

Oct 2020
(0)
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Director

Relationship

MEDITECH is very good at listening to our concerns and suggestions about what would be helpful....

Oct 2020
(0)
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Director

Other Observations & Comments

I would like to see a phone app that allows clinicians to record their travel times and visit times....

Oct 2020
(0)
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Director

Other Observations & Comments

If MEDITECH had an OASIS scrubber that would work alongside their product, that would be beneficial....

Oct 2020
(0)
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Director

Other Observations & Comments

We would like for the EMR to show when a clinician is taking days off on everyone's schedule instead...

Oct 2020
(0)
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Analyst/Coordinator

Technology

The system is easy to use. It is a good system, but the visual side is not great. I can't locate...

Aug 2020
(0)
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CIO

Functionality and Upgrades

We have seen a dramatic increase in the amount of untested software delivered by MEDITECH in the...

Jul 2020
(0)
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CIO

Functionality and Upgrades

We are on an older version of the system. There are newer versions. If we had the newer versions, I...

Jul 2020
(0)
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Manager

Relationship

The vendor has been extremely responsive to our needs. With COVID-19, we worked together on a risk...

Jul 2020
(0)
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Manager

Functionality and Upgrades

MEDITECH is very proactive in terms of regulatory things. With the PDGM, the vendor assisted us in...

Jul 2020
(0)
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Manager

Service and Support

MEDITECH is always willing to look at other solutions if we have recommendations or if we have...

Jul 2020
(0)
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Manager

Functionality and Upgrades

With MEDITECH’s system, we can customize what we need to customize. The system is task based, so we...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We are already ahead of the game because we are using MEDITECH’s telehealth piece of the system. As...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

MEDITECH has made a lot of changes related to the PDGM. A lot of those changes just didn’t apply to...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

MEDITECH has been really good about continuing to ask us how we are doing, how things are going for...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Some of the things that we need can take a couple of hours to generate, and that is a concern.

Jul 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Knowing what I know now, I would buy MEDITECH’s system again. Our leadership would work with...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

MEDITECH keeps their promises. We have a list of enhancements, and we are prioritizing some of the...

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

MEDITECH didn’t originally charge us for some things. We haven’t had to pay additional fees for any...

Jul 2020
(0)
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Analyst/Coordinator

Implementation and Training

MEDITECH always works with me really well to schedule updates. The initial training was very good,...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We work differently than others, and we are trying to do things that a lot of other people don’t...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

We have had someone from MEDITECH working so hard with us for the past few years. We have had...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

For some roles in our system, using MEDITECH’s system is a breeze because it is very repetitive. Our...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We try a lot of enhancements and put in a lot of requests, and MEDITECH has a lot of things that are...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

MEDITECH’s support is good. The support people are always responsive. The tech team that handles...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

MEDITECH’s executives are involved. They have definitely gotten more involved with one of our...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

If there is something that MEDITECH knows they can’t get us right away, they are very helpful in...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

With our last EMR, we paid a large amount for support every month, and getting support was hard. But...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Once COVID-19 goes away, MEDITECH will really see where their focus is going to lie. Hopefully, a...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

MEDITECH has been amazing at supporting us through the COVID-19 crisis. They are constantly...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When it comes to MEDITECH delivering new technology, we have been waiting for web-based things, and...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are some things that could be better about how care planning goes into the system because of...

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are definitely receiving our money’s worth. I would definitely recommend MEDITECH. In fact, I...

Jun 2020
(0)
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Analyst/Coordinator

Future Outlook

I think we will be in the same place in a year from now. I am hopeful. We have calls with MEDITECH...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

We haven’t had a lot of big updates. When I put in requests to get little release updates, MEDITECH...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

As an end user, I would give the system the highest score for ease of use. I know that some of the...

Jun 2020
(0)
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Director

Other Observations & Comments

Everything has been business as usual with MEDITECH during the COVID-19 crisis. They are working on...

Jun 2020
(0)
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Director

Implementation and Training

I go back and forth on whether I would choose the product again today. There is some good and bad....

Jun 2020
(0)
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Director

Future Outlook

I am hoping my satisfaction will improve. If MEDITECH can pull some things off, the product will be...

Jun 2020
(0)
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Director

Interfacing and Integration

The larger hospital we are a part of uses another vendor’s EMR, and we use MEDITECH's. So when we...

Jun 2020
(0)
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Director

Functionality and Upgrades

There is a really short learning curve with the EMR product. That could be because the clinicians...

Jun 2020
(0)
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Director

Functionality and Upgrades

I have been working with MEDITECH for a long time, and I am satisfied because I know how to get the...

Jun 2020
(0)
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