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MEDITECH Home Health EHR Comments
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Technology
The system is easy to use. It is a good system, but the visual side is not great. I can't locate...
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CIO
Functionality and Upgrades
We have seen a dramatic increase in the amount of untested software delivered by MEDITECH in the...
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CIO
Functionality and Upgrades
We are on an older version of the system. There are newer versions. If we had the newer versions, I...
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Manager
Relationship
The vendor has been extremely responsive to our needs. With COVID-19, we worked together on a risk...
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Manager
Functionality and Upgrades
MEDITECH is very proactive in terms of regulatory things. With the PDGM, the vendor assisted us in...
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Manager
Service and Support
MEDITECH is always willing to look at other solutions if we have recommendations or if we have...
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Manager
Functionality and Upgrades
With MEDITECH’s system, we can customize what we need to customize. The system is task based, so we...
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Manager
Functionality and Upgrades
We are already ahead of the game because we are using MEDITECH’s telehealth piece of the system. As...
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Analyst/Coordinator
Other Observations & Comments
MEDITECH has made a lot of changes related to the PDGM. A lot of those changes just didn’t apply to...
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Analyst/Coordinator
Relationship
MEDITECH has been really good about continuing to ask us how we are doing, how things are going for...
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Analyst/Coordinator
Other Observations & Comments
Some of the things that we need can take a couple of hours to generate, and that is a concern.
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Analyst/Coordinator
Interfacing and Integration
Knowing what I know now, I would buy MEDITECH’s system again. Our leadership would work with...
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Analyst/Coordinator
Other Observations & Comments
MEDITECH keeps their promises. We have a list of enhancements, and we are prioritizing some of the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
MEDITECH didn’t originally charge us for some things. We haven’t had to pay additional fees for any...
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Analyst/Coordinator
Implementation and Training
MEDITECH always works with me really well to schedule updates. The initial training was very good,...
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Analyst/Coordinator
Other Observations & Comments
We work differently than others, and we are trying to do things that a lot of other people don’t...
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Analyst/Coordinator
Service and Support
We have had someone from MEDITECH working so hard with us for the past few years. We have had...
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Analyst/Coordinator
Other Observations & Comments
For some roles in our system, using MEDITECH’s system is a breeze because it is very repetitive. Our...
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Analyst/Coordinator
Functionality and Upgrades
We try a lot of enhancements and put in a lot of requests, and MEDITECH has a lot of things that are...
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Analyst/Coordinator
Service and Support
MEDITECH’s support is good. The support people are always responsive. The tech team that handles...
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Analyst/Coordinator
Relationship
MEDITECH’s executives are involved. They have definitely gotten more involved with one of our...
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Analyst/Coordinator
Service and Support
If there is something that MEDITECH knows they can’t get us right away, they are very helpful in...
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Analyst/Coordinator
Service and Support
With our last EMR, we paid a large amount for support every month, and getting support was hard. But...
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Analyst/Coordinator
Other Observations & Comments
Once COVID-19 goes away, MEDITECH will really see where their focus is going to lie. Hopefully, a...
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Analyst/Coordinator
Service and Support
MEDITECH has been amazing at supporting us through the COVID-19 crisis. They are constantly...
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Analyst/Coordinator
Functionality and Upgrades
When it comes to MEDITECH delivering new technology, we have been waiting for web-based things, and...
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Analyst/Coordinator
Functionality and Upgrades
There are some things that could be better about how care planning goes into the system because of...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We are definitely receiving our money’s worth. I would definitely recommend MEDITECH. In fact, I...
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Analyst/Coordinator
Future Outlook
I think we will be in the same place in a year from now. I am hopeful. We have calls with MEDITECH...
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Analyst/Coordinator
Service and Support
We haven’t had a lot of big updates. When I put in requests to get little release updates, MEDITECH...
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Analyst/Coordinator
Functionality and Upgrades
As an end user, I would give the system the highest score for ease of use. I know that some of the...
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Director
Other Observations & Comments
Everything has been business as usual with MEDITECH during the COVID-19 crisis. They are working on...
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Director
Implementation and Training
I go back and forth on whether I would choose the product again today. There is some good and bad....
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Director
Future Outlook
I am hoping my satisfaction will improve. If MEDITECH can pull some things off, the product will be...
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Director
Interfacing and Integration
The larger hospital we are a part of uses another vendor’s EMR, and we use MEDITECH's. So when we...
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Director
Functionality and Upgrades
There is a really short learning curve with the EMR product. That could be because the clinicians...
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Director
Functionality and Upgrades
I have been working with MEDITECH for a long time, and I am satisfied because I know how to get the...
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Manager
Functionality and Upgrades
Our struggles have to do with our staff's willingness to document. If users don't put information in...
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Manager
Relationship
I believe that the improvements in the new system will correct some of the issues that we are...
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Manager
Other Observations & Comments
None of the solutions are perfect. I have looked at some of the new things that are out there. Some...
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Manager
Interfacing and Integration
I hope that my satisfaction will go up in a year from now, but I don't know that the vendor will...
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Manager
Other Observations & Comments
Before considering the solution again, I would do a market analysis and look at the MEDITECH...
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Manager
ROI / Cost (care and feeding)
The vendor doesn't charge for every little thing. They have a service fee, and they keep everything...
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Manager
Implementation and Training
MEDITECH does not give specific-enough testing manuals or notifications about what changes the...
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Manager
Implementation and Training
The vendor did a great job of training us on everything that could be done in the system, but when...
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Manager
Interfacing and Integration
The system's integration is pretty good. We are able to automatically get information from the...
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Manager
Technology
The solution could do some things better. It is bulky and requires a lot of clicks. While the system...
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Manager
Functionality and Upgrades
If the solution were more user friendly and had better upgrades, we would probably give it a higher...
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Manager
Relationship
The vendor has done quite well at being proactive and meeting our needs. They have really stepped up...
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Manager
Relationship
I have talked to a few of the executive members, and I would give MEDITECH a good score for...
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Director
Functionality and Upgrades
The system is complicated and sophisticated, but once people understand the logic of it, it is wonderful....
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Director
Lessons Learned
With MEDITECH's system, people have to rethink their processes and learn to think how the system...
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Director
Implementation and Training
The only problem I had was with the initial training. MEDITECH has really good ongoing training, but...
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Director
Service and Support
The support has been absolutely awesome. MEDITECH hasn't promised anything that they haven't...
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Analyst/Coordinator
Interfacing and Integration
This product has come a long way since we first bought it. We are limited to moving on in a much...
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Analyst/Coordinator
Other Observations & Comments
The system is definitely meeting our needs. The vendor is making strides to make the system more...
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Analyst/Coordinator
Other Observations & Comments
The vendor does their best to keep their promises. Sometimes seeing those promises fulfilled just...
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Analyst/Coordinator
Implementation and Training
We had a rough implementation. The clinical side was phenomenal, but the financial side was not.
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Analyst/Coordinator
Lessons Learned
If we give the system a chance, it works and functions as designed. A lot of the issues that we have...
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Director
Interfacing and Integration
MEDITECH's home health product isn't integrated, and I don't think it is going to be in the near...
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Analyst/Coordinator
Implementation and Training
MEDITECH Home Care is just horrible. I would like to see MEDITECH take time to send someone on-site...
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH Home Care is just not user friendly. I don’t like it at all. No one likes it. Maneuvering...
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Analyst/Coordinator
Service and Support
MEDITECH is not doing well with implementing upgrades. They don’t communicate with us, they don’t...
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Manager
Interfacing and Integration
I would buy the system again because our hospital has MEDITECH products, so we can connect with the...
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Manager
Functionality and Upgrades
We like MEDITECH. Their system is very up to date with upcoming government regulations, and we have...
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Manager
Service and Support
If I have any problems, the turnaround time is really fast. We don’t have to wait long to get...
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Manager
Service and Support
MEDITECH has nice people. They are very courteous and caring, and they want their customers to be...
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Manager
Lessons Learned
I would tell somebody who is coming onto MEDITECH’s system to be positive and keep working with it...
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Manager
ROI / Cost (care and feeding)
MEDITECH Home Care is paid for with a monthly fee, and that takes care of all the updates and...
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Manager
Relationship
We deal mostly with the executives who understand the homecare system. I have always had very good...
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Manager
Functionality and Upgrades
I need to take more time to learn how to create reports in MEDITECH Home Care. Overall, the system...
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Manager
Technology
Homecare constantly changes with Medicare, and MEDITECH has been really good at keeping on top of things....
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Director
Implementation and Training
MEDITECH Home Care was bad; we had to redo the whole thing because it was a complete debacle. There...
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH offers a lot of options, but we don't pay for any of those because they are frivolous...
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH is pretty good about organizing the updates, but the release details don't always match the...
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Analyst/Coordinator
Functionality and Upgrades
We do run into issues here and there. The product isn't the fastest or most streamlined product, but...
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Analyst/Coordinator
Functionality and Upgrades
The word that I hear a lot is clunky. The system is very repetitive and requires a lot of user input...
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Analyst/Coordinator
Other Observations & Comments
Our account representative is always quick to provide answers when we need them, even if the news is...
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH always delivers whenever something is needed for industry standards, but updating the...
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Analyst/Coordinator
Service and Support
Just minutes after we put in a ticket, MEDITECH is already updating and trying to get us on the phone....
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Director
Functionality and Upgrades
To get integration with our current system, we moved to MEDITECH Home Care. But we had a...
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Director
Service and Support
MEDITECH has a really good support team for their home health module. The team has done...
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