Clinical Communications
HIPAA-compliant, asynchronous communication platforms used on smartphones, laptops, or computer stations via a web browser or downloaded application. Functionality is used to support the workflows of physicians, nurses, and others (administration, IT, transport teams, housekeeping, environmental services, etc.). System interfaces enable push notifications for patient care teams.
Subject Expert
Paul Hess
Research Director
Report Abstract
Key Findings:
- Deep Adopters Are Enabling More Integrated Communication; IT Lift and Deployment Complexity Can Be Barriers to Consistent Adoption
- PerfectServe Telmediq* Has Highest Portion of Respondents Achieving Many Outcomes
- Outcomes: TigerConnect* Customers Value the Ease of Adoption & Efficiency of Messaging
- Connectivity: PerfectServe Telmediq* Supports Third-Party Connectivity without Excessive Costs
- Utility: symplr*, PerfectServe Telmediq & Vocera Often Not Embedded in the EHR Workflow
- Use Cases: No Vendor Consistently Connecting across All Use Cases, But Some Deep Adopters Starting to Unify Their Communications
*Limited data
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Performance Data
Overall Score by Product
Products Appearing in Decisions
Overall Score by Question Topic
Provider Facility Size by Product
Provider Facility Type by Product
Reducing Filters
Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.
This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.
We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.