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Increasing EHR Workflow Efficiency by Reducing Clicks
Scripps Health

Increasing EHR Workflow Efficiency by Reducing Clicks

Scripps Health undertook a project to successfully reduce clinician clicks within the EHR, engaged healthcare providers to streamline the process, and created a visual representation through their “click wheel.”

Created in partnership with Scripps Health

Publish Date: 12/21/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  6 - 12 Months

Program Goals

  • Streamline workflows and reduce clicks to improve clinician efficiency

Organization Outcomes

  • 23 percentage point increase for provider agreement that the EHR enables efficiency and a 30 percentage point increase in agreement that the EHR enables high-quality care
  • 11 percentage point increase in nurse agreement that the EHR enables efficiency and a 10 percentage point increase in agreement that the EHR enables high-quality care

Collaborative-Verified Best Practices

  • Shared Ownership and Governance
  • Clinician Efficiency and Personalization

Keys to Success

  • Identify the workflows that need to be streamlined by tracking those with the most clicks
  • Create an approval process that enables rapid implementation of changes
  • Translate clicks saved into time and money saved to generate buy-in and keep clinicians and organization leaders engaged in workflow optimization

What Scripps Health Did

Scripps Health (Scripps) created a successful EHR optimization project that significantly reduced clicks for healthcare providers, saving time and improving the user experience. The project's success was due to engaged clinicians, a streamlined approval process, and a visual representation of saved clicks in the form of a "click wheel." Scripps’ commitment to ongoing optimization and efficiency improvements within the EHR system has resulted in substantial time and cost savings.

How Scripps Health Did It

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Clinician Efficiency and Personalization, Shared Ownership and Governance

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

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