Optimizing Nurse Training and Efficiency Through Task Forces
Valley Children’s Hospital addressed nursing concerns by forming task forces, revising training methods, and optimizing documentation practices with strong support from leadership, leading to improved EHR satisfaction.
Publish Date: 11/14/2023
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 13–24 months |
Program Goals
- Address clinicians’ concerns regarding hardware, software, EHR documentation, and EHR education
Organization Outcomes
- Nurses had a 24-point increase in their average Net EHR Experience Score
Collaborative-Verified Best Practices
- Ongoing EHR Education
- Clinician Efficiency and Personalization
- Recognized Improvement
- Nursing EHR Success
Keys to Success
- Simplify initial workflow training to focus on early documentation tasks and use workbooks for additional training needs
- Have facilitators on-site during self-guided training to answer new hires’ questions
- Optimize the most frequently used nurse flow sheets
- Ensure task force members receive recognition for their participation from organization leaders
What Valley Children's Hospital Did
Nurses at Valley Children’s Hospital (Valley Children’s) expressed concerns about EHR documentation and training. To address these concerns, the organization formed four task forces involving nursing leaders and bedside nurses. With strong support from nursing leadership, Valley Children’s revised initial training methods and reduced classroom training time. The organization also reduced documentation time by optimizing frequently used flow sheets, focusing on nursing areas that scored low in NEAT metrics, and reenforcing documentation by exception. Shifting the culture toward less documentation was challenging, but high-performing nurses assisted their peers during the transformation, especially with changes to flow-sheet layouts. A team approach and strong support from executives and nursing leaders were critical to success.
How Valley Children's Hospital Did It
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Topics
Clinician Efficiency and Personalization, Nursing EHR Success, Ongoing EHR Education, Recognized ImprovementReader Responsibility
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