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Optimizing Nurse Training and Efficiency Through Task Forces
Valley Children's Hospital

Optimizing Nurse Training and Efficiency Through Task Forces

Valley Children’s Hospital addressed nursing concerns by forming task forces, revising training methods, and optimizing documentation practices with strong support from leadership, leading to improved EHR satisfaction.

Created in partnership with Valley Childrens Hospital

Publish Date: 11/14/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  12 - 24 Months

Program Goals

  • Address clinicians’ concerns regarding hardware, software, EHR documentation, and EHR education

Organization Outcomes

  • Nurses had a 24-point increase in their average Net EHR Experience Score

Collaborative-Verified Best Practices

  • Ongoing EHR Education
  • Clinician Efficiency and Personalization
  • Recognized Improvement
  • Nursing EHR Success

Keys to Success

  • Simplify initial workflow training to focus on early documentation tasks and use workbooks for additional training needs
  • Have facilitators on-site during self-guided training to answer new hires’ questions
  • Optimize the most frequently used nurse flow sheets
  • Ensure task force members receive recognition for their participation from organization leaders

What Valley Children's Hospital Did

Nurses at Valley Children’s Hospital (Valley Children’s) expressed concerns about EHR documentation and training. To address these concerns, the organization formed four task forces involving nursing leaders and bedside nurses. With strong support from nursing leadership, Valley Children’s revised initial training methods and reduced classroom training time. The organization also reduced documentation time by optimizing frequently used flow sheets, focusing on nursing areas that scored low in NEAT metrics, and reenforcing documentation by exception. Shifting the culture toward less documentation was challenging, but high-performing nurses assisted their peers during the transformation, especially with changes to flow-sheet layouts. A team approach and strong support from executives and nursing leaders were critical to success.

How Valley Children's Hospital Did It


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Topics

Clinician Efficiency and Personalization, Nursing EHR Success, Ongoing EHR Education, Recognized Improvement


Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

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