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Engineering a User-Centric EHR Experience
Instituto Sírio-Libanês

Engineering a User-Centric EHR Experience

Sírio-Libanês Hospital addressed the initial challenges of their EHR implementation by developing a seamlessly integrated clinician portal, engaging physicians collaboratively, and continually upgrading the system to enhance user experience and patient care outcomes.

Created in partnership with Instituto Sírio-Libanês

Publish Date: 01/03/2024

Cost to Implement:  $$$ - Board Approved Cost

Time to Implement:  2+ Years

Program Goals

  • To improve patient care by enhancing the user-friendliness of the EHR

Organization Outcomes

  • 99th percentile for physician agreement that the EHR enables efficiency
  • 99th percentile for physician agreement that the EHR enables patient-centered care
  • 100th percentile for physician agreement that the EHR is easy to learn

Collaborative-Verified Best Practices

  • Clinician Efficiency and Personalization

Keys to Success

  • Involve physicians in developing EHR enhancements
  • Ensure the most commonly used functions are easy to access in the EHR
  • Seek user feedback from multiple channels

What Sírio-Libanês Hospital Did

After their EHR implementation, Sírio-Libanês Hospital measured through an internal survey, and the data uncovered challenges with the initial EHR user experience linked to patient safety concerns. To address concerns and ensure that the EHR could better meet clinicians’ needs, the organization created a clinician portal that seamlessly integrates with the EHR, making important clinical functions more accessible. This collaborative development, which was done following agile methodologies, achieved success because physicians were actively involved and provided valuable feedback and suggestions. Over the years, the organization continuously upgraded both the EHR and the integrated clinician portal to meet evolving healthcare needs. Because the portal is directly integrated with the main EHR, physicians have swift access to clinical information, and the portal facilitates decision-making. Sírio-Libanês Hospital engaged multiple teams, including IT professionals, administrative personnel, and clinical teams to refine the EHR through a multidimensional feedback approach. Their tailored training process was designed for various departments and healthcare professionals, utilizing digital resources to address navigation and process challenges. This commitment to clinical system excellence has empowered the organization’s physicians to prioritize patient-centered care and has led to tangible improvements in patient outcomes.

How Sírio-Libanês Hospital Did It

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Clinician Efficiency and Personalization

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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