KLAS Reports Published in March 2023 - Cover

KLAS Reports Published in March 2023

During the month of March, KLAS published 11 market reports, 2 Arch Collaborative Impact reports, and 7 emerging solution reports. To make it easy to find what is relevant to you, we’ve summarized each report below.

Healthcare IT Market Reports

1. Small-Hospital Patient Accounting 2023

While there are several vendors offering patient accounting solutions, the customer experience for each of those solutions varies significantly. This research looks specifically at data from small hospitals to answer which vendors are best meeting their customers’ needs. If you’re among the many small hospitals changing patient accounting systems, this report would be an important resource for you.

2. Implementation Services for Workday ERP 2023

When it comes to implementations, having a strong firm to partner with is highly important. This report is the first in a series of reports on ERP implementations. The insights in this report focus on the firms that provide leadership for the implementations of Workday’s ERP suite. We plan to also publish research on firms that implement Infor’s and Oracle Health’s platforms.

3. 340B 2023

In this report, we do a deep analysis of 340B programs and their impacts on healthcare providers. We focus on the functionality and pricing of solutions available on the market. The report also highlights vendor performance and provides valuable feedback from current users to help customers make informed decisions when choosing a 340B solution.

4. Clinical Documentation Strategies 2023

The insights in this report are a useful guide for healthcare organizations that are seeking the most effective documentation strategy. Based on real-world user feedback, the report provides a comprehensive analysis of different documentation options available in the market, outlining the respective strengths and weaknesses of each option to help customers identify the best fit for their needs.

5. Global (Non-US) EMR Benefits 2023

The adoption rate of EMRs continues to grow across the globe. This report answers a common question that KLAS hears: what benefits can we really expect to receive from implementing an EMR? To find out, we talked to 36 non-US healthcare organizations about their journeys in gaining value from their EMRs. Read the report to learn about those organizations’ insights and recommendations.

6. Ambulatory and Enterprise EMR Interoperability

This report examines the interoperability capabilities of various EMR vendors and provides insights from healthcare organizations on their experiences with interoperability. The report explores the challenges that healthcare organizations face in achieving optimal interoperability and provides recommendations on how to overcome those challenges.

7. Oracle Health (Cerner) 2023

The significant changes that Cerner, now Oracle Health, has undergone in the last year and a half have generated many questions from customers about their peers’ experiences. To provide answers, KLAS has met with leaders from over 20 healthcare organizations that are using Oracle Health. Read this report for customer insights from three rounds of interviews in March, July, and November of 2022.

8. Approaches to Moving Epic in the Cloud 2023

The cloud is a promising opportunity for supporting EHR environments, and interest is only increasing as the first health systems go live on public, hyperscale cloud solutions. But which public cloud providers are being considered by organizations? To find out, KLAS interviewed 10 organizations who are currently considering moving at least part of their Epic environments to the cloud.

9. FQHC Technology 2023

This report offers valuable insights into the top vendors that meet the specific needs of Federally Qualified Health Centers (FQHCs). The report provides a detailed analysis of the vendor market, vendor capabilities, product features, and overall vendor performances. By reading this report, healthcare executives can gain a better understanding of the FQHC technology landscape and make informed decisions about which vendors to select for their organizations.

10. Risk Adjustment 2023

As strategies from payers, provider organizations, and provider-sponsored health plans become more proactive, the need for technologies with predictive capabilities is rising. By reading this report, healthcare executives can make informed decisions about which vendors to select for their risk adjustment needs in the current market.

11. Global (Non-US) Healthcare IT Trends 2023

Since the COVID-19 pandemic, the healthcare IT landscape has shifted again, and that has led to new IT priorities. To understand these changes, KLAS has interviewed 214 individuals from 186 organizations in 45 countries or territories. This report highlights where organizations are prioritizing their IT investments, their plans for leveraging the cloud, and the consulting firms they may engage for upcoming projects. 

Arch Collaborative Reports

Belonging to the Arch Collaborative gives you access to reports, case studies, exclusive member events, and other collaborative members to help you with your EHR improvement strategy. KLAS published two new reports in March.

1. Key Drivers of Clinician EHR Satisfaction

If you want to find specific information on how to improve your clinicians’ experience with your EHR, you will want to have this report on hand. The report goes over key drivers of success and contains an explanation of the Net EHR Experience Score (NEES) and the metrics behind it.

2. Successful User’s Guide to High EHR Satisfaction

By reading this report, healthcare providers can gain valuable insights into the strategies that high-performing clinicians and organizations use to improve EHR satisfaction, including strategies around optimizing workflows and providing effective training and support.

Emerging Solution Spotlights and First Looks

Many emerging solutions are being offered in healthcare today. To help healthcare professionals recognize which ones they may be interested in, KLAS publishes early research on these companies. Spotlight reports cover new entrants to the market, while First Look reports cover companies and solutions that may have been around for a while but that KLAS is looking at for the first time.

In each report, you will find an overview of the vendor’s customer experience, some points to ponder, a company profile, and some technical specifications.

1. Janus Revenue Cycle Platform

Janus Platform helps increase and accelerate cash collections. The system utilizes AI and automation to help organizations understand and optimize RCM workflow processes.

2. Orbita

Orbita is a customer-facing solution that automates communication between a patient and their provider. The system uses virtual assistants and conversational AI to streamline routine tasks for patients.

3. Current Health

Current Health provides technology and services that enable health systems to deliver care at home. The platform supports various use cases, including acute care in a home setting, transitional care, and the management of chronic conditions.

4. Clearwater IRM|Analysis

Clearwater is a security agency whose solution IRM|Analysis identifies and tracks assets that contain sensitive information and creates a risk score for each system based on threat and vulnerability components.

5. Solarity

Solarity offers an automated platform and services that help process patient data and use AI to capture and accurately index clinical documentation.

6. Sparkle

Sparkle provides tools that assist healthcare organizations with patient acquisitions, communication, and onboarding. There are tools for content management, marketing integrations, EMR-integrated appointment scheduling, contact centers, and CRM.

7. TruBridge Extended Business Office

TruBridge offers extended business office services for things like billing, claim filing, claim receiving, and more.

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