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User Commentary
From using PatientBond, we have seen an increase in calls. Those calls are turning into insurance,...
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I have recommended PatientBond because the vendor is a nice partner to work with when a client...
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We selected PatientBond because we liked the options for its dashboard. That was the determining...
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PatientBond was really easy for us to learn how to use. Our expectations were very low when we...
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Most of the PatientBond agents don't really need to do much. I am the one who basically configures...
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PatientBond has changed the landscape for us and how we contact patients. The system provided the...
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With PatientBond, we do things through a portal, so the system is a lot easier to scale up and down....
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I only ever deal with my account manager at PatientBond, and the manager has been very good. There...
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PatientBond’s sales team overpromised something that their development team was unable to fulfill.
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I like our account representative. They are a super responsive, solution-oriented person, and they...
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The process within the product is pretty straightforward and easy to understand. However, there are...
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There are some things we talked about initially with PatientBond that they have not followed up on....
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I only work with one person anytime there is an issue, and that has worked so far.
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The product’s ease of use for the patient varies based on the demographics. Younger generations find...
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We get charged one flat fee for this product. We get charged more for our use of the tool than...
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We have received a clear benefit from rolling out the solution in terms of people who have responded...
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Our billing system is very archaic, so there are a lot of customizations that are required to make...
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The vendor is fairly timely and responsive to our questions and requests for change.
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The manner in which the vendor presents their data is very visual and intuitive. PatientBond is the...
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The vendor is extremely customer focused and responsive. They email, call, and text and are very...
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The integration into the system is manual, so there are no API’s or anything on that side.
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It is cumbersome for the patients who are elderly to do texting or emailing every day.
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In terms of technology, the product is a very up-and-coming type of program. So the vendor is ahead...
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For the office staff, the product is pretty self-explanatory. It is pretty easy to use. The product...
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The training is good because we meet with the vendor for training on a routine basis. When we first...
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We have tweaked the product to meet our needs. We meet via video call with the PatientBond people,...
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PatientBond said that their texting system was real time, and it was not. That was a huge negative....
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If a vendor tells me that a product will do something for us, then I will expect the product to do...
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PatientBond had some trainings that we could watch to learn how to use the product so that we could...
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Anytime we asked PatientBond to fix a problem or show us how to do something, they would tell us...
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PatientBond is very easy to use. I have never received a negative comment about it from our users...
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Once I get a vendor that becomes a part of my team, I keep them. PatientBond is part of my team. We...
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PatientBond finds pain points for us and creates solutions for them. We meet frequently and have...
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I would love to have PatientBond address a newsletter tool again. I know we dabbled in that early...
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The product is super simple for the patient to use. All they have to do is text back or click on a...
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For the most part, the vendor avoids charging for every little thing. The product is definitely...
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The implementation has been a slow process. We are testing a few different things, but because...
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The vendor is really good about training, and they are always available. It takes more than one...
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The vendor customized the way we receive notifications for patient responses so that the...
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We are still not on the new platform yet. Once we are, we will have a better understanding of all...
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The vendor always impresses us with the upgrades or changes they are making to the technology....
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Whenever I reach out to our account representative, they respond within minutes. Whether I email,...
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We communicated that we are still stuck on old technology, and almost everyone from PatientBond met...
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The nice thing about PatientBond is they have really been flexible. They have built basically...
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I really love working with the vendor because I feel like they are always willing to try things and...
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The product works great. We send a lot of our text messages through PatientBond's system. We have a...
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We started out with the vendor gradually, and our use cases have grown. We now use the PatientBond...
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For new employees who need to learn about the workflow, I have to map out everything. I have to take...
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The vendor is in the process of building us a better patient portal for our surveys, and that is...
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When we got really busy with COVID-19, PatientBond helped us deliver positive and negative lab...
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Our surveys really drive a lot of our operational training. Currently, we are not able to easily...
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Our experience with PatientBond has been great. The people I work with have been awesome. They have...
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We have used the product in certain areas and have made important discoveries. We have also been...
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The vendor works with us in our local market. We are always looking at the next generation of...
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The tool is simplistic. The questionnaire doesn't take long to complete. The biggest area of...
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The product is not fully integrated yet. We have done some integration work in the corporate health...
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The training was good because the product is straightforward to use. It is simple and doesn't do too...
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We use the product to send out statements for patient bills. We have an occasional issue where the...
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Occasionally, we have a hard time getting in touch with the vendor, but they have better support...
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We get a pretty good return on investment for this product.
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I like the direction that we are going with PatientBond. It has taken a lot of work on the back end...
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We have a belief in the concept that we will be able to speak to our patients in a strong way and...
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After we started using the product, COVID-19 hit. The first thing we did was react to COVID-19 by...
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The vendor is getting us in the right direction. I have confidence that they will be able to help us...
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We purchased PatientBond for the long haul. We are putting in the work because we believe in the...
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We have definitely not been nickel-and-dimed by PatientBond.
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PatientBond does a really good job at driving outcomes.
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The system is pretty much foolproof. There is little to no complexity in the patient's use of the...
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The vendor charges a flat fee per clinic per month for the system.
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I don't think there are any other products on the market that integrate as well as PatientBond's...
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We are huge fans of the system. I don't know that I have anything negative to say. I would...
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Things with the vendor have been fine. The system is user friendly for our patients. The system is...
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Normally, I don’t give vendors the highest score because there is always room for improvement. But I...
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I don’t have to call the support people too often because I receive news and announcements from...
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I don’t think we are utilizing the system to its full potential. We get our money’s worth, but I...
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I have no issues with the solution's quality. The solution's ease of use has improved.
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The vendor is pushing us more than we are pushing them. The system meets our needs, and the vendor...
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I think that PatientBond is trying to figure out where they fit in the world. There are some things...
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PatientBond is very good at upgrading the system. When we have an account manager, they take good...
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Surprisingly, the product meets our expectations. I have seen a lot of systems that don't meet our...
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The vendor is very flexible when it comes to integration and interoperability. However, we are stuck...
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We receive better support from PatientBond than we do from other vendors. PatientBond's people are...
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PatientBond's executive involvement is high. We have been able to meet with their executives. We...
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We get one bill per facility from the vendor. That is nice.
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We didn’t get enough communication from the vendor about a pricing situation, so we were surprised...
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Some patients find the product to be more difficult to use, and that could just be because of the...
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The vendor might not be in our long-term plans because of the way they hike up their prices when...
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I haven't had any training from the vendor. The product is pretty self-explanatory, and learning it...
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We have a very specific use for the product in terms of integration, and it delivers what it needs to....
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The vendor could improve how the data is displayed. And when we have to export data for PowerPoints,...
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For what we are asking the product to produce, the functionality is good. But we are not asking very...
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The support was great until about a month ago. The past month has been really rough. Trying to get...
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Surveys are part of our performance improvement. We use all of the data per department for our...
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PatientBond doesn't charge us for everything. If there is an issue that needs to be fixed,...
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PatientBond is getting better at being proactive, but they have had issues with that historically....
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The vendor’s support is really helpful. The support people will get on the phone and talk through...
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I don't really need any ongoing training with PatientBond because the system is the system. It...
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PatientBond has a patient satisfaction tool that is basically an email that we send patients. That...
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PatientBond's system lacks some of the admin functionality that I would like to see. If admins could...
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We have been using PatientBond for a few years. Our relationship has developed, and they have built...
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PatientBond’s legacy servers seem to be a bit more stable than the newer servers. PatientBond...
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The beauty of PatientBond is that they are a pretty small company. We have close communication with...
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The product has a very high survey rate because the wording and the survey process can be done so...
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We use PatientBond's system to capture patient reviews of our employees. Our provider reviews are...
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PatientBond has helped us quickly jump into a lot of different technologies, especially patient...
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The product helps us gain patient information so that we can improve our service in our business and...
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The people from PatientBond are heavily involved at every level. The vendor helped customize a lot...
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There are so many different areas of patient engagement: registering and scheduling the patient,...
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We push a lot on price, but surprisingly, PatientBond has been very good about cost.
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Our staff describes PatientBond's system as clunky. PatientBond is trying to deliver new technology,...
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The vendor makes things pretty easy depending on the integrations. They did well at understanding...
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