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PatientBond
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

Our staff describes PatientBond's system as clunky. PatientBond is trying to deliver new technology,...

Nov 2021
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VP/Other Executive

The vendor makes things pretty easy depending on the integrations. They did well at understanding...

Jun 2021
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CEO/President

We engage PatientBond for patient engagement in that we want to use their technology to do surveys...

May 2021
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CEO/President

We know what we like and what we don’t like, and we aren't hesitant to go back and say what we want....

May 2021
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CEO/President

We see a patient, and as they leave, we automatically text them for feedback. That automatic text...

May 2021
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CEO/President

We have watched the vendor march up over the years, so not only has the average rating gone up, but...

May 2021
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CEO/President

We have a pretty good contract. The vendor has been very good at taking feedback. When they felt...

May 2021
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CEO/President

The vendor trains our key people well, but I have never seen online training. A different vendor has...

May 2021
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Manager

The PatientBond surveys have been a good catalyst for us to see what things we have been doing right...

May 2021
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Manager

It didn't take much to get PatientBond's system up and running. PatientBond did all of the legwork...

May 2021
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Manager

PatientBond has changed the customer representatives on our account multiple times. However, no...

May 2021
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Manager

Every now and then, we get a patient that says they want to do a survey but that PatientBond's...

May 2021
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VP/Other Executive

Our only frustration is we are often coming to PatientBond with solutions or suggestions, asking...

Apr 2021
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VP/Other Executive

The expected outcome was to be able to measure our patients' Net Promoter Scores, and that has...

Apr 2021
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CEO/President

The vendor's service people don't always respond as quickly as I would like, but they are often...

Apr 2021
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CEO/President

PatientBond is an innovative, customer-focused company that tries very hard and exceeds almost...

Apr 2021
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Manager

What I like about PatientBond's solution, especially for the patient, is that it sends a text...

Mar 2021
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Manager

We were drawn to PatientBond because of the price of their software and the number of things they...

Mar 2021
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Manager

There are different programs that have been marketed to us through our PatientBond representative....

Mar 2021
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Manager

It takes a little bit of time for PatientBond’s support people to get back to us. I sometimes feel...

Mar 2021
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Manager

The benefits of using PatientBond are actions that are taken after the messages are sent through...

Mar 2021
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Manager

Patients get a request for feedback through PatientBond almost immediately after they leave our...

Mar 2021
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CEO/President

PatientBond has four different products. Customers can choose the product that they want. We were...

Mar 2021
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CEO/President

PatientBond has been great at delivering the functionality that we expected. The solution does what...

Mar 2021
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Analyst/Coordinator

There is a dashboard where we can elicit data with PatientBond's system. I don't think that the...

Mar 2021
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Analyst/Coordinator

I was pulling data, and some of the numbers didn't match. I reached out to my contact about it. That...

Mar 2021
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Analyst/Coordinator

The product is part of our long-term plans. As far as the company goes, I am not sure. When it comes...

Mar 2021
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Analyst/Coordinator

The vendor is pretty good about training. Within 48 hours, I get communication with the customer...

Mar 2021
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Analyst/Coordinator

The product is pretty easy. When it comes to integration, I pull my own data and do my own...

Mar 2021
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(0)
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Analyst/Coordinator

We have definitely seen tangible changes in the numbers. When the data was analyzed, we made changes...

Mar 2021
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CIO

PatientBond's system is so simple to use. I have already recommended them to others. It is also very...

Mar 2021
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CIO

I have one issue with integration that I am trying to get PatientBond to solve. If they can solve...

Mar 2021
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CIO

There are vendors and there are partners, and I have always considered PatientBond a solid, very...

Mar 2021
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VP/Other Executive

We are evaluating what makes the most sense in the long term, so I can't say that the PatientBond...

Mar 2021
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VP/Other Executive

PatientBond's price is standard compared to what we see from other vendors, and we feel comfortable...

Mar 2021
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VP/Other Executive

We have used the PatientBond system quite a bit for our customer experience. When patients leave, we...

Mar 2021
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VP/Other Executive

We use the PatientBond system for care calls, so 48 hours after patients have been to an urgent care...

Mar 2021
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Director

We haven't been able to achieve the outcomes we have wanted. We aren't even close at this point. We...

Mar 2021
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Director

At this point, I probably wouldn't buy the system again. Perhaps I would in another setting. The...

Mar 2021
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Director

I understand the industry and the work that goes into a system like PatientBond. We saw what our...

Mar 2021
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VP/Other Executive

We can put questions into a psychographic profile, but it is invisible for patients, so they don't...

Mar 2021
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VP/Other Executive

If someone were part of another retail-focused industry, PatientBond would have a high ease of use....

Mar 2021
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(0)
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VP/Other Executive

I would definitely recommend PatientBond's solution. If anyone is looking for a solution to allow...

Mar 2021
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VP/Other Executive

In terms of keeping promises, PatientBond is above average in comparison to other vendors. At the...

Mar 2021
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VP/Other Executive

PatientBond has grown so quickly that sometimes the people who are answering questions aren't always...

Mar 2021
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VP/Other Executive

The vendor was very up front about what we would pay for the solution. Exactly what the vendor said...

Mar 2021
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Director

We use the PatientBond system specifically for billing. We use it to send text messages or emails to...

Mar 2021
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(0)
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Director

The messaging functionality sometimes seems not to start when the vendor says it is supposed to. I...

Mar 2021
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(0)
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Director

We haven't really heard from the vendor since the initial setup was done. They send out a monthly...

Mar 2021
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VP/Other Executive

Not everything has functioned exactly the way it should all the time. That isn't exactly the same as...

Mar 2021
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VP/Other Executive

PatientBond includes a lot in their package. The ability to email patients can be very expensive...

Mar 2021
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VP/Other Executive

The vendor doesn't really offer training. In their defence, there aren't a lot of things to train...

Mar 2021
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(0)
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VP/Other Executive

For us to have the vendor send out payment reminders, we have to provide and validate a lot of...

Mar 2021
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VP/Other Executive

PatientBond recently showed us the new platform they have and the things they are working on, and it...

Mar 2021
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VP/Other Executive

The tool offers a great way to get paid. We can get messages out that are shorter. A lot of times,...

Mar 2021
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Manager

The benefit of using the PatientBond system is customization. We have incorporated PatientBond's...

Mar 2021
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Manager

We selected the PatientBond system because of the cost. That is what made the difference.

Mar 2021
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Director

I like how proactive and inclusive PatientBond is. I am really impressed by that so far. For...

Mar 2021
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Director

The overall segmentation strategy is absolutely part of our long-term plans. We couldn't have made...

Mar 2021
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Director

The ease of use for PatientBond's system is different for me because I have worked with segmentation...

Mar 2021
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(0)
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Director

Our satisfaction may go down a bit over the next 12 months because not every test is going to have...

Mar 2021
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(0)
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Director

PatientBond's model for psychographic segmentation is more than 10 years in the making with...

Mar 2021
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CEO/President

PatientBond keeps their promises to a large extent. We have been working with them to add more...

Mar 2021
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(0)
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CEO/President

There are some challenges with PatientBond that are just part of the nature of the business. Adding...

Mar 2021
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CEO/President

The big outcome was obviously more consistent feedback. The system gives the patient an avenue to...

Mar 2021
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(0)
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CEO/President

I met PatientBond, and they provided the patient engagement platform that I was looking for, and...

Mar 2021
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CEO/President

PatientBond's system pulls together all of the information. I can pull up an individual provider and...

Mar 2021
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CEO/President

The executives, salespeople, and other people we work with at the company are always very engaged...

Mar 2021
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CEO/President

We saw outcomes pretty quickly because patient feedback is extremely important to us. A lot of...

Mar 2021
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CEO/President

The system allows us to catch patients that might rate us a one through three and gives them the...

Mar 2021
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CEO/President

There is a follow-up message to ask whether a patient is okay or whether he or she is still feeling...

Mar 2021
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(0)
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Manager

PatientBond doesn't nickel-and-dime us. I have never had a billing issue or anything like that with...

Mar 2021
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Manager

The vendor is very responsive. We have some other vendors that aren't as responsive. I can always...

Mar 2021
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(0)
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Manager

PatientBond helped us when we were doing surveys. We did email surveys and didn't get a great...

Mar 2021
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(0)
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Manager

PatientBond has a product that other clients are using, but a lot of the time, the clients are...

Mar 2021
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Manager

PatientBond's solution isn't fully integrated with our EMR. Integration would be great because right...

Mar 2021
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VP/Other Executive

I like PatientBond’s ability to work with us to customize solutions, and I like their ability to...

Mar 2021
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(0)
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VP/Other Executive

We brought PatientBond on thinking it was a reputation-management solution. But the company has...

Mar 2021
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VP/Other Executive

The issue that we have right now is integration with our current software, and I know that is a...

Mar 2021
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VP/Other Executive

PatientBond is pretty good about not charging us for every little thing. They have been focused on...

Mar 2021
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VP/Other Executive

PatientBond has kept most of their promises. They haven't let us down. There are some times when...

Mar 2021
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Director

PatientBond does a lot of things really well. If we could try to figure out a way that we could...

Mar 2021
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Director

PatientBond's solution is the way to go for people looking to increase their Google reviews, take...

Mar 2021
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(0)
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Director

PatientBond is very transparent about charges. PatientBond never tries to push any kind of charges...

Mar 2021
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VP/Other Executive

Some of PatientBond’s actual platforms can be a little glitchy. That might be because we have...

Mar 2021
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VP/Other Executive

We really haven't had training from PatientBond as much as we have had conversations about training....

Mar 2021
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Director

PatientBond is really good at communication. Our account manager and everyone else from PatientBond...

Mar 2021
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CEO/President

The product is 100% part of our long-term plans. PatientBond is also developing a mobile app that we...

Mar 2021
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CEO/President

The vendor is always dialed in to what other clinics have seen success with. We can even get...

Mar 2021
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(0)
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CEO/President

I rarely rave about vendors, and I am not technically savvy, but PatientBond is great. They are one...

Mar 2021
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CEO/President

Throughout the COVID-19 crisis, the vendor was hosting webinars with different leaders, and it was...

Mar 2021
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CEO/President

The vendor's products are pretty user friendly. They don’t just sell us a product without going over...

Mar 2021
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CEO/President

The product has very little downtime. If we were to take the system away from my staff members, they...

Mar 2021
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CEO/President

I have personally met a top executive. That speaks to how involved the executives are. The...

Mar 2021
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CEO/President

If there were a way to make one single unified platform, that would make everyone's life easier. For...

Mar 2021
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CEO/President

We haven't had any issues with the implementation or training. With the PatientBond system, we...

Mar 2021
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CEO/President

Our platform has been kind of static. I haven't seen any new things, but PatientBond has done some...

Mar 2021
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CEO/President

The PatientBond system was chosen because of its ease of use and because we could quickly get...

Mar 2021
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CEO/President

I wish the PatientBond system were more robust in terms of how much we can send out with the...

Mar 2021
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Manager

The vendor is taking all of our private-pay accounts and sending out text messages to our patients...

Mar 2021
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