PatientBond
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

From using PatientBond, we have seen an increase in calls. Those calls are turning into insurance,...

May 2022
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Manager

I have recommended PatientBond because the vendor is a nice partner to work with when a client...

May 2022
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Manager

We selected PatientBond because we liked the options for its dashboard. That was the determining...

May 2022
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Manager

PatientBond was really easy for us to learn how to use. Our expectations were very low when we...

May 2022
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Manager

Most of the PatientBond agents don't really need to do much. I am the one who basically configures...

May 2022
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Manager

PatientBond has changed the landscape for us and how we contact patients. The system provided the...

May 2022
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Manager

With PatientBond, we do things through a portal, so the system is a lot easier to scale up and down....

May 2022
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Manager

I only ever deal with my account manager at PatientBond, and the manager has been very good. There...

May 2022
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VP/Other Executive

PatientBond’s sales team overpromised something that their development team was unable to fulfill.

May 2022
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VP/Other Executive

I like our account representative. They are a super responsive, solution-oriented person, and they...

May 2022
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Director

The process within the product is pretty straightforward and easy to understand. However, there are...

May 2022
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Director

There are some things we talked about initially with PatientBond that they have not followed up on....

May 2022
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Director

I only work with one person anytime there is an issue, and that has worked so far.

May 2022
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Director

The product’s ease of use for the patient varies based on the demographics. Younger generations find...

May 2022
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Director

We get charged one flat fee for this product. We get charged more for our use of the tool than...

May 2022
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Director

We have received a clear benefit from rolling out the solution in terms of people who have responded...

May 2022
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Director

Our billing system is very archaic, so there are a lot of customizations that are required to make...

May 2022
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Director

The vendor is fairly timely and responsive to our questions and requests for change.

May 2022
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VP/Other Executive

The manner in which the vendor presents their data is very visual and intuitive. PatientBond is the...

May 2022
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VP/Other Executive

The vendor is extremely customer focused and responsive. They email, call, and text and are very...

May 2022
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VP/Other Executive

The integration into the system is manual, so there are no API’s or anything on that side.

May 2022
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Nurse

It is cumbersome for the patients who are elderly to do texting or emailing every day.

May 2022
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Nurse

In terms of technology, the product is a very up-and-coming type of program. So the vendor is ahead...

May 2022
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Nurse

For the office staff, the product is pretty self-explanatory. It is pretty easy to use. The product...

May 2022
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Nurse

The training is good because we meet with the vendor for training on a routine basis. When we first...

May 2022
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Nurse

We have tweaked the product to meet our needs. We meet via video call with the PatientBond people,...

May 2022
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Manager

PatientBond said that their texting system was real time, and it was not. That was a huge negative....

May 2022
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Manager

If a vendor tells me that a product will do something for us, then I will expect the product to do...

May 2022
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Manager

PatientBond had some trainings that we could watch to learn how to use the product so that we could...

May 2022
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Manager

Anytime we asked PatientBond to fix a problem or show us how to do something, they would tell us...

May 2022
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Director

PatientBond is very easy to use. I have never received a negative comment about it from our users...

May 2022
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Director

Once I get a vendor that becomes a part of my team, I keep them. PatientBond is part of my team. We...

May 2022
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Director

PatientBond finds pain points for us and creates solutions for them. We meet frequently and have...

May 2022
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Director

I would love to have PatientBond address a newsletter tool again. I know we dabbled in that early...

May 2022
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Director

The product is super simple for the patient to use. All they have to do is text back or click on a...

Apr 2022
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Director

For the most part, the vendor avoids charging for every little thing. The product is definitely...

Apr 2022
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Director

The implementation has been a slow process. We are testing a few different things, but because...

Apr 2022
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Director

The vendor is really good about training, and they are always available. It takes more than one...

Apr 2022
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Director

The vendor customized the way we receive notifications for patient responses so that the...

Apr 2022
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Director

We are still not on the new platform yet. Once we are, we will have a better understanding of all...

Apr 2022
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Director

The vendor always impresses us with the upgrades or changes they are making to the technology....

Apr 2022
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Director

Whenever I reach out to our account representative, they respond within minutes. Whether I email,...

Apr 2022
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Director

We communicated that we are still stuck on old technology, and almost everyone from PatientBond met...

Apr 2022
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Director

The nice thing about PatientBond is they have really been flexible. They have built basically...

Apr 2022
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Director

I really love working with the vendor because I feel like they are always willing to try things and...

Apr 2022
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Director

The product works great. We send a lot of our text messages through PatientBond's system. We have a...

Apr 2022
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Director

We started out with the vendor gradually, and our use cases have grown. We now use the PatientBond...

Apr 2022
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Director

For new employees who need to learn about the workflow, I have to map out everything. I have to take...

Apr 2022
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Director

The vendor is in the process of building us a better patient portal for our surveys, and that is...

Apr 2022
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Director

When we got really busy with COVID-19, PatientBond helped us deliver positive and negative lab...

Apr 2022
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Director

Our surveys really drive a lot of our operational training. Currently, we are not able to easily...

Apr 2022
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COO

Our experience with PatientBond has been great. The people I work with have been awesome. They have...

Apr 2022
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COO

We have used the product in certain areas and have made important discoveries. We have also been...

Apr 2022
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COO

The vendor works with us in our local market. We are always looking at the next generation of...

Apr 2022
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COO

The tool is simplistic. The questionnaire doesn't take long to complete. The biggest area of...

Apr 2022
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COO

The product is not fully integrated yet. We have done some integration work in the corporate health...

Apr 2022
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CEO/President

The training was good because the product is straightforward to use. It is simple and doesn't do too...

Apr 2022
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CEO/President

We use the product to send out statements for patient bills. We have an occasional issue where the...

Apr 2022
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CEO/President

Occasionally, we have a hard time getting in touch with the vendor, but they have better support...

Apr 2022
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CEO/President

We get a pretty good return on investment for this product.

Apr 2022
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Manager

I like the direction that we are going with PatientBond. It has taken a lot of work on the back end...

Mar 2022
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Manager

We have a belief in the concept that we will be able to speak to our patients in a strong way and...

Mar 2022
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VP/Other Executive

After we started using the product, COVID-19 hit. The first thing we did was react to COVID-19 by...

Mar 2022
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VP/Other Executive

The vendor is getting us in the right direction. I have confidence that they will be able to help us...

Mar 2022
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VP/Other Executive

We purchased PatientBond for the long haul. We are putting in the work because we believe in the...

Mar 2022
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CEO/President

We have definitely not been nickel-and-dimed by PatientBond.

Mar 2022
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CEO/President

PatientBond does a really good job at driving outcomes.

Mar 2022
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CEO/President

The system is pretty much foolproof. There is little to no complexity in the patient's use of the...

Mar 2022
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CEO/President

The vendor charges a flat fee per clinic per month for the system.

Mar 2022
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CEO/President

I don't think there are any other products on the market that integrate as well as PatientBond's...

Mar 2022
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CEO/President

We are huge fans of the system. I don't know that I have anything negative to say. I would...

Mar 2022
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Manager

Things with the vendor have been fine. The system is user friendly for our patients. The system is...

Mar 2022
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Manager

Normally, I don’t give vendors the highest score because there is always room for improvement. But I...

Mar 2022
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Manager

I don’t have to call the support people too often because I receive news and announcements from...

Mar 2022
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Manager

I don’t think we are utilizing the system to its full potential. We get our money’s worth, but I...

Mar 2022
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CEO/President

I have no issues with the solution's quality. The solution's ease of use has improved.

Mar 2022
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CEO/President

The vendor is pushing us more than we are pushing them. The system meets our needs, and the vendor...

Mar 2022
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CEO/President

I think that PatientBond is trying to figure out where they fit in the world. There are some things...

Mar 2022
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CEO/President

PatientBond is very good at upgrading the system. When we have an account manager, they take good...

Mar 2022
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CEO/President

Surprisingly, the product meets our expectations. I have seen a lot of systems that don't meet our...

Mar 2022
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CEO/President

The vendor is very flexible when it comes to integration and interoperability. However, we are stuck...

Mar 2022
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CEO/President

We receive better support from PatientBond than we do from other vendors. PatientBond's people are...

Mar 2022
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CEO/President

PatientBond's executive involvement is high. We have been able to meet with their executives. We...

Mar 2022
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CEO/President

We get one bill per facility from the vendor. That is nice.

Mar 2022
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Analyst/Coordinator

We didn’t get enough communication from the vendor about a pricing situation, so we were surprised...

Feb 2022
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Analyst/Coordinator

Some patients find the product to be more difficult to use, and that could just be because of the...

Feb 2022
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Analyst/Coordinator

The vendor might not be in our long-term plans because of the way they hike up their prices when...

Feb 2022
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Analyst/Coordinator

I haven't had any training from the vendor. The product is pretty self-explanatory, and learning it...

Feb 2022
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Analyst/Coordinator

We have a very specific use for the product in terms of integration, and it delivers what it needs to....

Feb 2022
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Analyst/Coordinator

The vendor could improve how the data is displayed. And when we have to export data for PowerPoints,...

Feb 2022
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Analyst/Coordinator

For what we are asking the product to produce, the functionality is good. But we are not asking very...

Feb 2022
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Analyst/Coordinator

The support was great until about a month ago. The past month has been really rough. Trying to get...

Feb 2022
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Analyst/Coordinator

Surveys are part of our performance improvement. We use all of the data per department for our...

Feb 2022
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Manager

PatientBond doesn't charge us for everything. If there is an issue that needs to be fixed,...

Jan 2022
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Director

PatientBond is getting better at being proactive, but they have had issues with that historically....

Jan 2022
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Director

The vendor’s support is really helpful. The support people will get on the phone and talk through...

Jan 2022
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Manager

I don't really need any ongoing training with PatientBond because the system is the system. It...

Jan 2022
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Director

PatientBond has a patient satisfaction tool that is basically an email that we send patients. That...

Jan 2022
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Director

PatientBond's system lacks some of the admin functionality that I would like to see. If admins could...

Jan 2022
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Director

We have been using PatientBond for a few years. Our relationship has developed, and they have built...

Jan 2022
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Director

PatientBond’s legacy servers seem to be a bit more stable than the newer servers. PatientBond...

Jan 2022
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Director

The beauty of PatientBond is that they are a pretty small company. We have close communication with...

Jan 2022
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VP/Other Executive

The product has a very high survey rate because the wording and the survey process can be done so...

Jan 2022
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VP/Other Executive

We use PatientBond's system to capture patient reviews of our employees. Our provider reviews are...

Jan 2022
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VP/Other Executive

PatientBond has helped us quickly jump into a lot of different technologies, especially patient...

Jan 2022
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VP/Other Executive

The product helps us gain patient information so that we can improve our service in our business and...

Jan 2022
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VP/Other Executive

The people from PatientBond are heavily involved at every level. The vendor helped customize a lot...

Jan 2022
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VP/Other Executive

There are so many different areas of patient engagement: registering and scheduling the patient,...

Jan 2022
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VP/Other Executive

We push a lot on price, but surprisingly, PatientBond has been very good about cost.

Jan 2022
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Manager

Our staff describes PatientBond's system as clunky. PatientBond is trying to deliver new technology,...

Nov 2021
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VP/Other Executive

The vendor makes things pretty easy depending on the integrations. They did well at understanding...

Jun 2021
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