PatientBond
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Our staff describes PatientBond's system as clunky. PatientBond is trying to deliver new technology,...
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The vendor makes things pretty easy depending on the integrations. They did well at understanding...
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We engage PatientBond for patient engagement in that we want to use their technology to do surveys...
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We know what we like and what we don’t like, and we aren't hesitant to go back and say what we want....
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We see a patient, and as they leave, we automatically text them for feedback. That automatic text...
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We have watched the vendor march up over the years, so not only has the average rating gone up, but...
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We have a pretty good contract. The vendor has been very good at taking feedback. When they felt...
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The vendor trains our key people well, but I have never seen online training. A different vendor has...
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The PatientBond surveys have been a good catalyst for us to see what things we have been doing right...
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It didn't take much to get PatientBond's system up and running. PatientBond did all of the legwork...
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PatientBond has changed the customer representatives on our account multiple times. However, no...
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Every now and then, we get a patient that says they want to do a survey but that PatientBond's...
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Our only frustration is we are often coming to PatientBond with solutions or suggestions, asking...
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The expected outcome was to be able to measure our patients' Net Promoter Scores, and that has...
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The vendor's service people don't always respond as quickly as I would like, but they are often...
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PatientBond is an innovative, customer-focused company that tries very hard and exceeds almost...
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What I like about PatientBond's solution, especially for the patient, is that it sends a text...
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We were drawn to PatientBond because of the price of their software and the number of things they...
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There are different programs that have been marketed to us through our PatientBond representative....
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It takes a little bit of time for PatientBond’s support people to get back to us. I sometimes feel...
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The benefits of using PatientBond are actions that are taken after the messages are sent through...
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Patients get a request for feedback through PatientBond almost immediately after they leave our...
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PatientBond has four different products. Customers can choose the product that they want. We were...
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PatientBond has been great at delivering the functionality that we expected. The solution does what...
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There is a dashboard where we can elicit data with PatientBond's system. I don't think that the...
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I was pulling data, and some of the numbers didn't match. I reached out to my contact about it. That...
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The product is part of our long-term plans. As far as the company goes, I am not sure. When it comes...
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The vendor is pretty good about training. Within 48 hours, I get communication with the customer...
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The product is pretty easy. When it comes to integration, I pull my own data and do my own...
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We have definitely seen tangible changes in the numbers. When the data was analyzed, we made changes...
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PatientBond's system is so simple to use. I have already recommended them to others. It is also very...
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I have one issue with integration that I am trying to get PatientBond to solve. If they can solve...
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There are vendors and there are partners, and I have always considered PatientBond a solid, very...
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We are evaluating what makes the most sense in the long term, so I can't say that the PatientBond...
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PatientBond's price is standard compared to what we see from other vendors, and we feel comfortable...
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We have used the PatientBond system quite a bit for our customer experience. When patients leave, we...
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We use the PatientBond system for care calls, so 48 hours after patients have been to an urgent care...
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We haven't been able to achieve the outcomes we have wanted. We aren't even close at this point. We...
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At this point, I probably wouldn't buy the system again. Perhaps I would in another setting. The...
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I understand the industry and the work that goes into a system like PatientBond. We saw what our...
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We can put questions into a psychographic profile, but it is invisible for patients, so they don't...
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If someone were part of another retail-focused industry, PatientBond would have a high ease of use....
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I would definitely recommend PatientBond's solution. If anyone is looking for a solution to allow...
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In terms of keeping promises, PatientBond is above average in comparison to other vendors. At the...
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PatientBond has grown so quickly that sometimes the people who are answering questions aren't always...
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The vendor was very up front about what we would pay for the solution. Exactly what the vendor said...
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We use the PatientBond system specifically for billing. We use it to send text messages or emails to...
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The messaging functionality sometimes seems not to start when the vendor says it is supposed to. I...
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We haven't really heard from the vendor since the initial setup was done. They send out a monthly...
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Not everything has functioned exactly the way it should all the time. That isn't exactly the same as...
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PatientBond includes a lot in their package. The ability to email patients can be very expensive...
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The vendor doesn't really offer training. In their defence, there aren't a lot of things to train...
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For us to have the vendor send out payment reminders, we have to provide and validate a lot of...
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PatientBond recently showed us the new platform they have and the things they are working on, and it...
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The tool offers a great way to get paid. We can get messages out that are shorter. A lot of times,...
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The benefit of using the PatientBond system is customization. We have incorporated PatientBond's...
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We selected the PatientBond system because of the cost. That is what made the difference.
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I like how proactive and inclusive PatientBond is. I am really impressed by that so far. For...
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The overall segmentation strategy is absolutely part of our long-term plans. We couldn't have made...
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The ease of use for PatientBond's system is different for me because I have worked with segmentation...
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Our satisfaction may go down a bit over the next 12 months because not every test is going to have...
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PatientBond's model for psychographic segmentation is more than 10 years in the making with...
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PatientBond keeps their promises to a large extent. We have been working with them to add more...
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There are some challenges with PatientBond that are just part of the nature of the business. Adding...
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The big outcome was obviously more consistent feedback. The system gives the patient an avenue to...
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I met PatientBond, and they provided the patient engagement platform that I was looking for, and...
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PatientBond's system pulls together all of the information. I can pull up an individual provider and...
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The executives, salespeople, and other people we work with at the company are always very engaged...
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We saw outcomes pretty quickly because patient feedback is extremely important to us. A lot of...
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The system allows us to catch patients that might rate us a one through three and gives them the...
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There is a follow-up message to ask whether a patient is okay or whether he or she is still feeling...
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PatientBond doesn't nickel-and-dime us. I have never had a billing issue or anything like that with...
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The vendor is very responsive. We have some other vendors that aren't as responsive. I can always...
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PatientBond helped us when we were doing surveys. We did email surveys and didn't get a great...
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PatientBond has a product that other clients are using, but a lot of the time, the clients are...
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PatientBond's solution isn't fully integrated with our EMR. Integration would be great because right...
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I like PatientBond’s ability to work with us to customize solutions, and I like their ability to...
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We brought PatientBond on thinking it was a reputation-management solution. But the company has...
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The issue that we have right now is integration with our current software, and I know that is a...
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PatientBond is pretty good about not charging us for every little thing. They have been focused on...
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PatientBond has kept most of their promises. They haven't let us down. There are some times when...
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PatientBond does a lot of things really well. If we could try to figure out a way that we could...
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PatientBond's solution is the way to go for people looking to increase their Google reviews, take...
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PatientBond is very transparent about charges. PatientBond never tries to push any kind of charges...
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Some of PatientBond’s actual platforms can be a little glitchy. That might be because we have...
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We really haven't had training from PatientBond as much as we have had conversations about training....
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PatientBond is really good at communication. Our account manager and everyone else from PatientBond...
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The product is 100% part of our long-term plans. PatientBond is also developing a mobile app that we...
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The vendor is always dialed in to what other clinics have seen success with. We can even get...
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I rarely rave about vendors, and I am not technically savvy, but PatientBond is great. They are one...
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Throughout the COVID-19 crisis, the vendor was hosting webinars with different leaders, and it was...
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The vendor's products are pretty user friendly. They don’t just sell us a product without going over...
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The product has very little downtime. If we were to take the system away from my staff members, they...
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I have personally met a top executive. That speaks to how involved the executives are. The...
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If there were a way to make one single unified platform, that would make everyone's life easier. For...
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We haven't had any issues with the implementation or training. With the PatientBond system, we...
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Our platform has been kind of static. I haven't seen any new things, but PatientBond has done some...
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The PatientBond system was chosen because of its ease of use and because we could quickly get...
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I wish the PatientBond system were more robust in terms of how much we can send out with the...
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The vendor is taking all of our private-pay accounts and sending out text messages to our patients...
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