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PatientBond
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Reports

Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
Patient Communications Landscape 2022:
Leveraging Communication Tools to Drive Outcomes
June 2022
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Digital Front Door 2021: A View Through the Eyes of Market Leaders
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PatientBond: Emerging Technology Spotlight 2021
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User Commentary

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Manager

Functionality and Upgrades

PatientBond is really easy for me to use. It is a good product, and it does everything that it is...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

PatientBond is really easy for our office staff to use. We are extremely satisfied with the product....

Feb 2023
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VP/Other Executive

Relationship

Upfront is both strategic and tactical. They are always accommodating and are always helping us...

Feb 2023
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Director

Functionality and Upgrades

We haven't had many problems with PatientBond. Their software is very simple, and it is mostly...

Feb 2023
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Director

Functionality and Upgrades

We have found PatientBond to be extremely useful. It sends text messages to patients within 24 hours...

Feb 2023
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Director

Functionality and Upgrades

We are very happy with PatientBond. The vendor doesn't need to upgrade or change anything. We are...

Feb 2023
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VP/Other Executive

Implementation and Training

I would like to see more training information from Upfront. We don't have an official training...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

We want more patient engagement products from Upfront. We want communication products so that we can...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Things can be delayed from time to time, but Upfront keeps pretty much all their promises. The...

Nov 2022
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Director

ROI / Cost

I dabbled in seeing what else was out there, but I didn't want to jump ship. We are happy with the...

Jul 2022
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Manager

Functionality and Upgrades

Some of our patients get irritated because the PatientBond system uses text messages. But for the...

Jul 2022
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Manager

Relationship

I speak with PatientBond's executive management on occasion. They speak with me when we are having...

Jul 2022
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Manager

ROI / Cost

The PatientBond system offers ease of use. The system is very easy for administrators to use. It is...

Jun 2022
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Manager

Interfacing and Integration

One of the biggest limitations is that the PatientBond system doesn't integrate with anything else...

Jun 2022
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Manager

Service and Support

Whenever we have issues, we contact our support people, and they are very quick to respond.

Jun 2022
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Manager

ROI / Cost

In order to get outcomes specifically related to our services, we would need something else besides...

Jun 2022
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Director

ROI / Cost

PatientBond has been very good on pricing, and they are very transparent. I would recommend them to...

May 2022
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Director

Functionality and Upgrades

We started using payment reminders from PatientBond. The system doesn't have one-size-fits-all...

May 2022
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Director

Functionality and Upgrades

There are definitely barriers in terms of working with a third party. The dream is to integrate with...

May 2022
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Director

Functionality and Upgrades

PatientBond is easy to navigate and use. It has improved over the past year. The vendor went to a...

May 2022
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Director

Functionality and Upgrades

We have a lot of barriers because of our processes. PatientBond is very good in an urgent care...

May 2022
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Director

ROI / Cost

We were trying to connect with patients by doing follow-up phone calls. We were doing our best to...

May 2022
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Director

Service and Support

PatientBond’s customer service is phenomenal. We can get to the people we need to. Even when my...

May 2022
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Manager

Functionality and Upgrades

From using PatientBond, we have seen an increase in calls. Those calls are turning into insurance,...

May 2022
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Manager

Service and Support

I have recommended PatientBond because the vendor is a nice partner to work with when a client...

May 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We selected PatientBond because we liked the options for its dashboard. That was the determining...

May 2022
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Manager

Functionality and Upgrades

PatientBond was really easy for us to learn how to use. Our expectations were very low when we...

May 2022
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Manager

Functionality and Upgrades

Most of the PatientBond agents don't really need to do much. I am the one who basically configures...

May 2022
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Manager

ROI / Cost

PatientBond has changed the landscape for us and how we contact patients. The system provided the...

May 2022
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Manager

Functionality and Upgrades

With PatientBond, we do things through a portal, so the system is a lot easier to scale up and down....

May 2022
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Manager

Service and Support

I only ever deal with my account manager at PatientBond, and the manager has been very good. There...

May 2022
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VP/Other Executive

Sales and Contracting

PatientBond’s sales team overpromised something that their development team was unable to fulfill.

May 2022
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VP/Other Executive

Service and Support

I like our account representative. They are a super responsive, solution-oriented person, and they...

May 2022
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Director

Functionality and Upgrades

The process within the product is pretty straightforward and easy to understand. However, there are...

May 2022
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Director

ROI / Cost

There are some things we talked about initially with PatientBond that they have not followed up on....

May 2022
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Director

Service and Support

I only work with one person anytime there is an issue, and that has worked so far.

May 2022
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Director

Functionality and Upgrades

The product’s ease of use for the patient varies based on the demographics. Younger generations find...

May 2022
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Director

ROI / Cost

We get charged one flat fee for this product. We get charged more for our use of the tool than...

May 2022
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(0)
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Director

ROI / Cost

We have received a clear benefit from rolling out the solution in terms of people who have responded...

May 2022
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Director

Other Observations & Comments

Our billing system is very archaic, so there are a lot of customizations that are required to make...

May 2022
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(0)
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Director

Relationship

The vendor is fairly timely and responsive to our questions and requests for change.

May 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

The manner in which the vendor presents their data is very visual and intuitive. PatientBond is the...

May 2022
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VP/Other Executive

Relationship

The vendor is extremely customer focused and responsive. They email, call, and text and are very...

May 2022
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VP/Other Executive

Interfacing and Integration

The integration into the system is manual, so there are no API’s or anything on that side.

May 2022
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Nurse

Functionality and Upgrades

It is cumbersome for the patients who are elderly to do texting or emailing every day.

May 2022
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Nurse

Technology

In terms of technology, the product is a very up-and-coming type of program. So the vendor is ahead...

May 2022
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Nurse

Functionality and Upgrades

For the office staff, the product is pretty self-explanatory. It is pretty easy to use. The product...

May 2022
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(0)
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Nurse

Implementation and Training

The training is good because we meet with the vendor for training on a routine basis. When we first...

May 2022
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(0)
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Nurse

Relationship

We have tweaked the product to meet our needs. We meet via video call with the PatientBond people,...

May 2022
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Manager

Functionality and Upgrades

PatientBond said that their texting system was real time, and it was not. That was a huge negative....

May 2022
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Manager

Future Outlook

If a vendor tells me that a product will do something for us, then I will expect the product to do...

May 2022
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(0)
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Manager

Implementation and Training

PatientBond had some trainings that we could watch to learn how to use the product so that we could...

May 2022
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Manager

Service and Support

Anytime we asked PatientBond to fix a problem or show us how to do something, they would tell us...

May 2022
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Director

Functionality and Upgrades

PatientBond is very easy to use. I have never received a negative comment about it from our users...

May 2022
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(0)
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Director

Relationship

Once I get a vendor that becomes a part of my team, I keep them. PatientBond is part of my team. We...

May 2022
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(0)
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Director

Relationship

PatientBond finds pain points for us and creates solutions for them. We meet frequently and have...

May 2022
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Director

Functionality and Upgrades

I would love to have PatientBond address a newsletter tool again. I know we dabbled in that early...

May 2022
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Director

Functionality and Upgrades

The product is super simple for the patient to use. All they have to do is text back or click on a...

Apr 2022
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(0)
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Director

ROI / Cost

For the most part, the vendor avoids charging for every little thing. The product is definitely...

Apr 2022
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(0)
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Director

Implementation and Training

The implementation has been a slow process. We are testing a few different things, but because...

Apr 2022
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(0)
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Director

Implementation and Training

The vendor is really good about training, and they are always available. It takes more than one...

Apr 2022
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(0)
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Director

Functionality and Upgrades

The vendor customized the way we receive notifications for patient responses so that the...

Apr 2022
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(0)
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Director

Future Outlook

We are still not on the new platform yet. Once we are, we will have a better understanding of all...

Apr 2022
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(0)
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Director

Service and Support

The vendor always impresses us with the upgrades or changes they are making to the technology....

Apr 2022
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(0)
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Director

Service and Support

Whenever I reach out to our account representative, they respond within minutes. Whether I email,...

Apr 2022
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(0)
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Director

Relationship

We communicated that we are still stuck on old technology, and almost everyone from PatientBond met...

Apr 2022
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(0)
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Director

Service and Support

The nice thing about PatientBond is they have really been flexible. They have built basically...

Apr 2022
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(0)
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Director

Service and Support

I really love working with the vendor because I feel like they are always willing to try things and...

Apr 2022
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Director

Functionality and Upgrades

The product works great. We send a lot of our text messages through PatientBond's system. We have a...

Apr 2022
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Director

Functionality and Upgrades

We started out with the vendor gradually, and our use cases have grown. We now use the PatientBond...

Apr 2022
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Director

Implementation and Training

For new employees who need to learn about the workflow, I have to map out everything. I have to take...

Apr 2022
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(0)
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Director

Future Outlook

The vendor is in the process of building us a better patient portal for our surveys, and that is...

Apr 2022
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(0)
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Director

Functionality and Upgrades

When we got really busy with COVID-19, PatientBond helped us deliver positive and negative lab...

Apr 2022
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(0)
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Director

Functionality and Upgrades

Our surveys really drive a lot of our operational training. Currently, we are not able to easily...

Apr 2022
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(0)
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COO

Relationship

Our experience with PatientBond has been great. The people I work with have been awesome. They have...

Apr 2022
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(0)
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COO

ROI / Cost

We have used the product in certain areas and have made important discoveries. We have also been...

Apr 2022
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(0)
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COO

Relationship

The vendor works with us in our local market. We are always looking at the next generation of...

Apr 2022
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(0)
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COO

Implementation and Training

The tool is simplistic. The questionnaire doesn't take long to complete. The biggest area of...

Apr 2022
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(0)
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COO

Interfacing and Integration

The product is not fully integrated yet. We have done some integration work in the corporate health...

Apr 2022
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(0)
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CEO/President

Functionality and Upgrades

The training was good because the product is straightforward to use. It is simple and doesn't do too...

Apr 2022
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(0)
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CEO/President

Functionality and Upgrades

We use the product to send out statements for patient bills. We have an occasional issue where the...

Apr 2022
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CEO/President

Service and Support

Occasionally, we have a hard time getting in touch with the vendor, but they have better support...

Apr 2022
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(0)
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CEO/President

ROI / Cost

We get a pretty good return on investment for this product.

Apr 2022
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(0)
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Manager

Future Outlook

I like the direction that we are going with PatientBond. It has taken a lot of work on the back end...

Mar 2022
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Manager

Functionality and Upgrades

We have a belief in the concept that we will be able to speak to our patients in a strong way and...

Mar 2022
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VP/Other Executive

Lessons Learned

After we started using the product, COVID-19 hit. The first thing we did was react to COVID-19 by...

Mar 2022
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VP/Other Executive

Relationship

The vendor is getting us in the right direction. I have confidence that they will be able to help us...

Mar 2022
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VP/Other Executive

Future Outlook

We purchased PatientBond for the long haul. We are putting in the work because we believe in the...

Mar 2022
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