PatientBond
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Implementation and Training

I would like to see more training information from Upfront. We don't have an official training...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We want more patient engagement products from Upfront. We want communication products so that we can...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Things can be delayed from time to time, but Upfront keeps pretty much all their promises. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I dabbled in seeing what else was out there, but I didn't want to jump ship. We are happy with the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of our patients get irritated because the PatientBond system uses text messages. But for the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I speak with PatientBond's executive management on occasion. They speak with me when we are having...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The PatientBond system offers ease of use. The system is very easy for administrators to use. It is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

One of the biggest limitations is that the PatientBond system doesn't integrate with anything else...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Whenever we have issues, we contact our support people, and they are very quick to respond.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

In order to get outcomes specifically related to our services, we would need something else besides...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

PatientBond has been very good on pricing, and they are very transparent. I would recommend them to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We started using payment reminders from PatientBond. The system doesn't have one-size-fits-all...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are definitely barriers in terms of working with a third party. The dream is to integrate with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientBond is easy to navigate and use. It has improved over the past year. The vendor went to a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have a lot of barriers because of our processes. PatientBond is very good in an urgent care...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We were trying to connect with patients by doing follow-up phone calls. We were doing our best to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

PatientBond’s customer service is phenomenal. We can get to the people we need to. Even when my...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

From using PatientBond, we have seen an increase in calls. Those calls are turning into insurance,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have recommended PatientBond because the vendor is a nice partner to work with when a client...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We selected PatientBond because we liked the options for its dashboard. That was the determining...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PatientBond was really easy for us to learn how to use. Our expectations were very low when we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Most of the PatientBond agents don't really need to do much. I am the one who basically configures...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

PatientBond has changed the landscape for us and how we contact patients. The system provided the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With PatientBond, we do things through a portal, so the system is a lot easier to scale up and down....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I only ever deal with my account manager at PatientBond, and the manager has been very good. There...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

PatientBond’s sales team overpromised something that their development team was unable to fulfill.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I like our account representative. They are a super responsive, solution-oriented person, and they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The process within the product is pretty straightforward and easy to understand. However, there are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

There are some things we talked about initially with PatientBond that they have not followed up on....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I only work with one person anytime there is an issue, and that has worked so far.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product’s ease of use for the patient varies based on the demographics. Younger generations find...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We get charged one flat fee for this product. We get charged more for our use of the tool than...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have received a clear benefit from rolling out the solution in terms of people who have responded...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Our billing system is very archaic, so there are a lot of customizations that are required to make...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is fairly timely and responsive to our questions and requests for change.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The manner in which the vendor presents their data is very visual and intuitive. PatientBond is the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is extremely customer focused and responsive. They email, call, and text and are very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The integration into the system is manual, so there are no API’s or anything on that side.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

It is cumbersome for the patients who are elderly to do texting or emailing every day.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

In terms of technology, the product is a very up-and-coming type of program. So the vendor is ahead...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

For the office staff, the product is pretty self-explanatory. It is pretty easy to use. The product...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

The training is good because we meet with the vendor for training on a routine basis. When we first...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We have tweaked the product to meet our needs. We meet via video call with the PatientBond people,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PatientBond said that their texting system was real time, and it was not. That was a huge negative....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

If a vendor tells me that a product will do something for us, then I will expect the product to do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

PatientBond had some trainings that we could watch to learn how to use the product so that we could...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Anytime we asked PatientBond to fix a problem or show us how to do something, they would tell us...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientBond is very easy to use. I have never received a negative comment about it from our users...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Once I get a vendor that becomes a part of my team, I keep them. PatientBond is part of my team. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PatientBond finds pain points for us and creates solutions for them. We meet frequently and have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would love to have PatientBond address a newsletter tool again. I know we dabbled in that early...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is super simple for the patient to use. All they have to do is text back or click on a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

For the most part, the vendor avoids charging for every little thing. The product is definitely...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation has been a slow process. We are testing a few different things, but because...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor is really good about training, and they are always available. It takes more than one...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor customized the way we receive notifications for patient responses so that the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are still not on the new platform yet. Once we are, we will have a better understanding of all...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor always impresses us with the upgrades or changes they are making to the technology....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Whenever I reach out to our account representative, they respond within minutes. Whether I email,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We communicated that we are still stuck on old technology, and almost everyone from PatientBond met...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The nice thing about PatientBond is they have really been flexible. They have built basically...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I really love working with the vendor because I feel like they are always willing to try things and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product works great. We send a lot of our text messages through PatientBond's system. We have a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We started out with the vendor gradually, and our use cases have grown. We now use the PatientBond...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

For new employees who need to learn about the workflow, I have to map out everything. I have to take...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The vendor is in the process of building us a better patient portal for our surveys, and that is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When we got really busy with COVID-19, PatientBond helped us deliver positive and negative lab...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our surveys really drive a lot of our operational training. Currently, we are not able to easily...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Our experience with PatientBond has been great. The people I work with have been awesome. They have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

We have used the product in certain areas and have made important discoveries. We have also been...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

The vendor works with us in our local market. We are always looking at the next generation of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

The tool is simplistic. The questionnaire doesn't take long to complete. The biggest area of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Interfacing and Integration

The product is not fully integrated yet. We have done some integration work in the corporate health...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The training was good because the product is straightforward to use. It is simple and doesn't do too...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We use the product to send out statements for patient bills. We have an occasional issue where the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Occasionally, we have a hard time getting in touch with the vendor, but they have better support...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

We get a pretty good return on investment for this product.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I like the direction that we are going with PatientBond. It has taken a lot of work on the back end...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have a belief in the concept that we will be able to speak to our patients in a strong way and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

After we started using the product, COVID-19 hit. The first thing we did was react to COVID-19 by...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is getting us in the right direction. I have confidence that they will be able to help us...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We purchased PatientBond for the long haul. We are putting in the work because we believe in the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

We have definitely not been nickel-and-dimed by PatientBond.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

PatientBond does a really good job at driving outcomes.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system is pretty much foolproof. There is little to no complexity in the patient's use of the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The vendor charges a flat fee per clinic per month for the system.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

I don't think there are any other products on the market that integrate as well as PatientBond's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We are huge fans of the system. I don't know that I have anything negative to say. I would...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Things with the vendor have been fine. The system is user friendly for our patients. The system is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Normally, I don’t give vendors the highest score because there is always room for improvement. But I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don’t have to call the support people too often because I receive news and announcements from...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don’t think we are utilizing the system to its full potential. We get our money’s worth, but I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I have no issues with the solution's quality. The solution's ease of use has improved.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor is pushing us more than we are pushing them. The system meets our needs, and the vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I think that PatientBond is trying to figure out where they fit in the world. There are some things...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

PatientBond is very good at upgrading the system. When we have an account manager, they take good...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Surprisingly, the product meets our expectations. I have seen a lot of systems that don't meet our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The vendor is very flexible when it comes to integration and interoperability. However, we are stuck...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We receive better support from PatientBond than we do from other vendors. PatientBond's people are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

PatientBond's executive involvement is high. We have been able to meet with their executives. We...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

We get one bill per facility from the vendor. That is nice.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We didn’t get enough communication from the vendor about a pricing situation, so we were surprised...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Some patients find the product to be more difficult to use, and that could just be because of the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The vendor might not be in our long-term plans because of the way they hike up their prices when...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I haven't had any training from the vendor. The product is pretty self-explanatory, and learning it...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We have a very specific use for the product in terms of integration, and it delivers what it needs to....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor could improve how the data is displayed. And when we have to export data for PowerPoints,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

For what we are asking the product to produce, the functionality is good. But we are not asking very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support was great until about a month ago. The past month has been really rough. Trying to get...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Surveys are part of our performance improvement. We use all of the data per department for our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

PatientBond doesn't charge us for everything. If there is an issue that needs to be fixed,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PatientBond is getting better at being proactive, but they have had issues with that historically....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor’s support is really helpful. The support people will get on the phone and talk through...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I don't really need any ongoing training with PatientBond because the system is the system. It...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientBond has a patient satisfaction tool that is basically an email that we send patients. That...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientBond's system lacks some of the admin functionality that I would like to see. If admins could...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been using PatientBond for a few years. Our relationship has developed, and they have built...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PatientBond’s legacy servers seem to be a bit more stable than the newer servers. PatientBond...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The beauty of PatientBond is that they are a pretty small company. We have close communication with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product has a very high survey rate because the wording and the survey process can be done so...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We use PatientBond's system to capture patient reviews of our employees. Our provider reviews are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

PatientBond has helped us quickly jump into a lot of different technologies, especially patient...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The product helps us gain patient information so that we can improve our service in our business and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The people from PatientBond are heavily involved at every level. The vendor helped customize a lot...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are so many different areas of patient engagement: registering and scheduling the patient,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We push a lot on price, but surprisingly, PatientBond has been very good about cost.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF