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Clinical Exchange HIE (RelayHealth) Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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Current Time Inside Cache Tag Helper: 1/24/2021 4:45:49 AM and Model.EvProductId = 3281

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CIO

Functionality and Upgrades

Clinical Exchange HIE is working fine; we have no complaints. We got a little scared because the...

Jan 2021
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CIO

ROI / Cost (care and feeding)

RelayHealth nickel-and-dimes us for everything. We can't even get a copy without getting charged.

Jan 2021
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CIO

Other Observations & Comments

RelayHealth is going to have some challenges going forward because they don't have an EMR. They are...

Jan 2021
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CMIO

Technology

Clinical Exchange HIE is reliable. We know the system, and the vendor hasn't made changes that have...

Dec 2020
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CMIO

Interfacing and Integration

Clinical Exchange HIE works well with other EMR systems. There are many doctors nearby that use the...

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CMIO

Interfacing and Integration

I would like to see better Epic integration with Clinical Exchange HIE. The system works great with...

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Manager

ROI / Cost (care and feeding)

Change Healthcare doesn’t nickel-and-dime. They actually did one change for us free of charge.

Jun 2020
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Manager

Service and Support

During our recent experience with COVID-19, Change Healthcare was very responsive to us and what we...

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Manager

Technology

Clinical Exchange HIE is an application that doesn't require a lot of resources for maintenance; it...

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Manager

Functionality and Upgrades

There is one change I would like to see in the system, and we haven't been able to get that change...

Jun 2020
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Manager

Relationship

I would rate the people I work with directly at Change Healthcare very high, but I don't know how...

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Manager

ROI / Cost (care and feeding)

With any software solution, a lot of times, people pay more and then don't have a lot of issues with...

Jun 2020
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Manager

Functionality and Upgrades

With Change Healthcare’s system, we are able to send results from all systems. We have worked with...

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Manager

Relationship

When we made a change to our EMR, Change Healthcare was available to make changes, and they were...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We have had challenges with Change Healthcare. We are not seeing the outcomes we had hoped for, and...

Mar 2020
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VP/Other Executive

Other Observations & Comments

The patient portal component gets more usage than other components of the solution do. Maybe a...

Mar 2020
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