Clinical Exchange HIE (RelayHealth) Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 9:00:30 AM and Model.EvProductId = 3281

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User Commentary

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Manager

ROI / Cost (care and feeding)

Change Healthcare doesn’t nickel-and-dime. They actually did one change for us free of charge.

Jun 2020
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Manager

Service and Support

During our recent experience with COVID-19, Change Healthcare was very responsive to us and what we...

Jun 2020
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Manager

Technology

Clinical Exchange HIE is an application that doesn't require a lot of resources for maintenance; it...

Jun 2020
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Manager

Functionality and Upgrades

There is one change I would like to see in the system, and we haven't been able to get that change...

Jun 2020
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Manager

Relationship

I would rate the people I work with directly at Change Healthcare very high, but I don't know how...

Jun 2020
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Manager

ROI / Cost (care and feeding)

With any software solution, a lot of times, people pay more and then don't have a lot of issues with...

Jun 2020
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Manager

Functionality and Upgrades

With Change Healthcare’s system, we are able to send results from all systems. We have worked with...

Jun 2020
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Manager

Relationship

When we made a change to our EMR, Change Healthcare was available to make changes, and they were...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We have had challenges with Change Healthcare. We are not seeing the outcomes we had hoped for, and...

Mar 2020
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VP/Other Executive

Other Observations & Comments

The patient portal component gets more usage than other components of the solution do. Maybe a...

Mar 2020
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CIO

Functionality and Upgrades

So far, the HIE side has come through for us. Things were a little nerve racking for a bit because...

Oct 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

With Clinical Exchange HIE, we pay a monthly fee, and then we are hit every month with an hourly...

Oct 2019
 Helpful

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CIO

Functionality and Upgrades

Clinical Exchange HIE is very user friendly. Our representative is spot on. There is nothing sexy...

Oct 2019
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CIO

Other Observations & Comments

The vendor needs to stay up with all the regulations and things like that for the solution. We were...

Oct 2019
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CIO

Future Outlook

I really can't knock the vendor. They will be our long-term partner; we are not looking to change...

Oct 2019
 Helpful

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VP/Other Executive

Service and Support

Change Healthcare's HIE is doing well. We have found a lot of things in testing that were...

Jul 2019
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VP/Other Executive

Functionality and Upgrades

Change Healthcare has been a great company to work with. Although their HIE isn't our eternal...

Jul 2019
 Helpful

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Director

Future Outlook

We are unsure whether Change Healthcare is part of our long-term plan at this point. With the...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

Clinical Exchange HIE is holding the data hostage. Two of the biggest needs or wants with an HIE are...

Jun 2019
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Director

Service and Support

The best way I can describe the people at Change Healthcare is that all of the project managers,...

Jun 2019
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Director

Service and Support

Change Healthcare has been able to keep their promises. Clinical Exchange HIE does what Change...

Jun 2019
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VP/Other Executive

Relationship

Change Healthcare is very consistent in their message. They are very transparent. For example, if I...

Jun 2019
 Helpful

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VP/Other Executive

Relationship

On the technical side, we haven’t really hit a snag with Clinical Exchange HIE. If Change Healthcare...

Jun 2019
 Helpful

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Director

Lessons Learned

If we can get patients to give us their email addresses, enrollment is pretty straightforward. But...

May 2019
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Director

Functionality and Upgrades

One of our biggest frustrations is Change Healthcare's algorithm for patient matching. The algorithm...

May 2019
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Director

Functionality and Upgrades

We looked at Clinical Exchange HIE when we were looking for a portal years ago, but we didn't go...

May 2019
 Helpful

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Director

Service and Support

I don't deal with Change Healthcare's support a lot, but my IT friend does. My friend says that...

May 2019
 Helpful

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Director

Lessons Learned

A very small percentage of our population participates in the HIE. We don't know why people aren't...

May 2019
 Helpful

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Director

Other Observations & Comments

We are looking for ways to make the HIE data more useful for our providers. We are hoping that EMR...

May 2019
 Helpful

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Director

Functionality and Upgrades

We have been using Clinical Exchange HIE for a few years. We haven't received a single upgrade in...

May 2019
 Helpful

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Director

Service and Support

Change Healthcare doesn't have any ongoing training, and the support is horrific.

May 2019
 Helpful

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Director

Functionality and Upgrades

The product generally works as promoted. Change Healthcare told us what we were going to get, and...

May 2019
 Helpful

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CMIO

Functionality and Upgrades

The system has been an excellent and very secure method of sending clinical data back and forth to...

Apr 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Change Healthcare provided a system for our ACO that fell very short of our expectations. Change...

Oct 2018
 Helpful

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CIO

Future Outlook

We changed to a different acute EMR product, but we decided to continue with Clinical Exchange HIE....

Oct 2018
 Helpful

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CIO

ROI / Cost (care and feeding)

The story with Clinical Exchange HIE hasn’t changed. The product is very expensive, and we are being...

Oct 2018
 Helpful

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CIO

Service and Support

The support has been terrible. We talk to a different support representative every time we call. It...

Oct 2018
 Helpful

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Director

Future Outlook

I think that Clinical Exchange HIE is going to go away. Right now, we are trying to leverage Care...

Jul 2018
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We were on the verge of shutting down Clinical Exchange HIE last year. We are using up our reserves...

May 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

If I were to go to a new doctor today and that doctor looked me up in Clinical Exchange HIE, my name...

May 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

We negotiated an agreement with Change Healthcare to get Clinical Exchange HIE to connect to...

Apr 2018
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Director

Future Outlook

We were unable to receive support from RelayHealth for the necessary changes taking place within our...

Dec 2017
 Helpful

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Director

Implementation and Training

I love the presentation in RelayHealth's tool. It is very intuitive. I love that the HIE is web...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Since we moved to the Epic system, we have used the RelayHealth system less and less. However, we...

Nov 2017
 Helpful

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CIO

ROI / Cost (care and feeding)

Out of all our vendors, we struggle with RelayHealth the most. RelayHealth very much...

Nov 2017
 Helpful

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Other Observations & Comments

The frustrating thing about RelayHealth's HIE is that we have to use another one of their products...

Oct 2017
 Helpful

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Other Observations & Comments

The main thing that we are doing is sharing information through the RelayHealth HIE. We are not...

Oct 2017
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