Optum Risk Analytics and Retrospective Solutions Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
Optum is one of the biggest vendors in the industry for a reason. Their work helps us get things...
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Loyalty
Optum hasn't really offered us a new or unique solution in a while. That is why we are considering...
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Culture
Optum offers us a suite, and when we tell them who the providers are, they will go and work with...
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Value
When it comes to charging, Optum seems to hit us for everything. They also don’t offer a whole lot...
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Relationship
We escalate our issues quite a bit with Optum, and we have a lot of help from them. However, whether...
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Product, Value
The product helps ensure that we are capturing the diagnosis codes that didn't get onto a claim and...
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Operations
Implementation is my main concern with Optum. That could be improved. Optum takes way too long to...
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Product
Some of the reporting could be improved. There are disconnects between reports. When we are doing...
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Relationship
What really stands out about Optum is their size and the relationships and electronic access they...
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