Pinnacle Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 10:34:07 PM and Model.EvProductId = 55362

Commentary Summary

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User Commentary

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Physicist

Functionality and Upgrades

If we were starting fresh and didn't have any experience with treatment-planning systems, I would...

Nov 2020
 Helpful

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Physicist

Functionality and Upgrades

I like Pinnacle mostly because I am familiar with it, so the ease of use is not too bad. I like the...

Nov 2020
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COO

Other Observations & Comments

Philips is behind in development, and everyone knows it, including Philips. That has been hard to...

Oct 2020
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Analyst/Coordinator

Service and Support

The vendor's support is very responsive, but we always get the same answer from the vendor. They...

Sep 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor's ability to deliver new technology is the most frustrating thing with Philips. They are...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor's support is always responsive when we call, even after hours. We don't have any...

Sep 2020
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Director

Future Outlook

We have been transitioning off of Pinnacle and will not be moving forward with it in the future. We...

Aug 2020
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Director

Service and Support

The team we work with tries to help us. The people are good to work with overall, but the overall...

Aug 2020
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Director

Service and Support

With COVID-19, we haven’t had a need for support. The software has functioned just fine, and we...

Jul 2020
 Helpful

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Director

Relationship

We have reached out to Philips in the last couple of months with a couple of questions about...

Jul 2020
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Director

Other Observations & Comments

We are looking at a new system. We are still considering Pinnacle because we are familiar with it,...

Jul 2020
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Director

Functionality and Upgrades

Pinnacle has been a workhorse for a long time. It is one of Philips’ better systems, and it is maybe...

Jul 2020
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Director

Relationship

I had a meeting with one of Philips’ VPs, and the fact that someone like me could have involvement...

Jul 2020
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Director

Functionality and Upgrades

Pinnacle has been out there for a long time, and the way that it is used is quite universal. The...

Jul 2020
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CEO/President

Other Observations & Comments

We have seen Pinnacle fall behind. While our physicists are still happy with it, they also feel that...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

We are looking forward to the next upgrade. The platform is stable, and with it, we can produce a...

Jun 2020
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Director

Functionality and Upgrades

I like the system. I have worked on it for a very long time. It is pretty much all I know. I am not...

May 2020
 Helpful

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Director

Technology

We are switching to a third-party vendor eventually, but Pinnacle seems to be working better with...

May 2020
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VP/Other Executive

Functionality and Upgrades

Our recent upgrades have actually been pretty good.

Apr 2020
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VP/Other Executive

Future Outlook

We were trying to interoperate, and it is more difficult to interoperate with our specific specialty...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We use multiple systems for specific things, and we use Pinnacle for everything else. It handles our...

Jan 2020
 Helpful

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VP/Other Executive

Service and Support

Philips actually has good service, but the service is not proactive. We didn't do any initial...

Jan 2020
 Helpful

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VP/Other Executive

Future Outlook

We use Pinnacle, and it is connected to several other systems. However, we are not happy with...

Jan 2020
 Helpful

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Physicist

Relationship

I haven’t had any issues with Philips failing to keep their promises. They never call back, but the...

Jan 2020
 Helpful

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Physicist

Future Outlook

I like Pinnacle’s ability to integrate with other machines without any problems. The system works...

Jan 2020
 Helpful

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Physicist

Functionality and Upgrades

I would like to see a few improvements made to the system. I want to see the solution offered in a...

Jan 2020
 Helpful

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Physicist

Functionality and Upgrades

I am waiting for the latest update. I have been unable to get it, and I don’t know what the holdup...

Jan 2020
 Helpful

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Director

Future Outlook

We are phasing out Pinnacle and moving toward another system. We have had Philips for a long time,...

Jan 2020
 Helpful

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Physicist

Future Outlook

Pinnacle is on its way out. We are replacing it after years of talking about moving on, so the time...

Dec 2019
 Helpful

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Director

Future Outlook

We are transitioning away from Pinnacle and using it less and less. Philips has been really slow to...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

I would love to see improvements on the Monte Carlo algorithm within the Philips system. It is a...

Dec 2019
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Manager

Functionality and Upgrades

Philips has come out with a very recent upgrade. I haven't gotten to mess with it myself, but I have...

Dec 2019
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Director

Future Outlook

Unfortunately, we are replacing Pinnacle. I have worked with Philips for a long time. Pinnacle was...

Dec 2019
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