Pinnacle Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/18/2020 4:54:40 AM and Model.EvProductId = 55362

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Future Outlook

We have been transitioning off of Pinnacle and will not be moving forward with it in the future. We...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

The team we work with tries to help us. The people are good to work with overall, but the overall...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

With COVID-19, we haven’t had a need for support. The software has functioned just fine, and we...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

We have reached out to Philips in the last couple of months with a couple of questions about...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We are looking at a new system. We are still considering Pinnacle because we are familiar with it,...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Pinnacle has been a workhorse for a long time. It is one of Philips’ better systems, and it is maybe...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

I had a meeting with one of Philips’ VPs, and the fact that someone like me could have involvement...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Pinnacle has been out there for a long time, and the way that it is used is quite universal. The...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

We have seen Pinnacle fall behind. While our physicists are still happy with it, they also feel that...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are looking forward to the next upgrade. The platform is stable, and with it, we can produce a...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the system. I have worked on it for a very long time. It is pretty much all I know. I am not...

May 2020
 Helpful

 or  to see details.

Director

Technology

We are switching to a third-party vendor eventually, but Pinnacle seems to be working better with...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our recent upgrades have actually been pretty good.

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We were trying to interoperate, and it is more difficult to interoperate with our specific specialty...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We use multiple systems for specific things, and we use Pinnacle for everything else. It handles our...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Philips actually has good service, but the service is not proactive. We didn't do any initial...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We use Pinnacle, and it is connected to several other systems. However, we are not happy with...

Jan 2020
 Helpful

 or  to see details.

Physicist

Relationship

I haven’t had any issues with Philips failing to keep their promises. They never call back, but the...

Jan 2020
 Helpful

 or  to see details.

Physicist

Future Outlook

I like Pinnacle’s ability to integrate with other machines without any problems. The system works...

Jan 2020
 Helpful

 or  to see details.

Physicist

Functionality and Upgrades

I would like to see a few improvements made to the system. I want to see the solution offered in a...

Jan 2020
 Helpful

 or  to see details.

Physicist

Functionality and Upgrades

I am waiting for the latest update. I have been unable to get it, and I don’t know what the holdup...

Jan 2020
 Helpful

 or  to see details.

Director

Future Outlook

We are phasing out Pinnacle and moving toward another system. We have had Philips for a long time,...

Jan 2020
 Helpful

 or  to see details.

Physicist

Future Outlook

Pinnacle is on its way out. We are replacing it after years of talking about moving on, so the time...

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

We are transitioning away from Pinnacle and using it less and less. Philips has been really slow to...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would love to see improvements on the Monte Carlo algorithm within the Philips system. It is a...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Philips has come out with a very recent upgrade. I haven't gotten to mess with it myself, but I have...

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

Unfortunately, we are replacing Pinnacle. I have worked with Philips for a long time. Pinnacle was...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Pinnacle’s speed of calculation is slow. Even though the speed is getting better, it still has a...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

Philips has proactively kept us up to date. I love Pinnacle. We are familiar with Pinnacle, and that...

Oct 2019
 Helpful

 or  to see details.

COO

Technology

Pinnacle is a good, solid product. We don't have any issues, glitches, or instances of downtime....

May 2019
 Helpful

 or  to see details.

COO

Technology

Pinnacle is a good product, and at one point we would not have let anyone say that we were going to...

May 2019
 Helpful

 or  to see details.

COO

Technology

We have been a long-time, loyal customer of Philips. However, we have one of Philips' competitors in...

May 2019
 Helpful

 or  to see details.

COO

Interfacing and Integration

Pinnacle integrates well with Elekta equipment. Philips is no stranger to working with Elekta. There...

May 2019
 Helpful

 or  to see details.

COO

Interfacing and Integration

Integration can be an issue at times, especially when the equipment or Pinnacle has a new upgrade....

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Pinnacle feels like it is tired; we have not seen a lot of innovation from Philips. We have been...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Philips is very reliable and stable, but everyone is getting tired of not seeing any changes. We...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our physicists really like Pinnacle, and they feel like the product is easy to use. The product is...

May 2019
 Helpful

 or  to see details.

Director

Technology

We have an Elekta linear accelerator, which is a good fit for Pinnacle. A lot of Elekta customers...

May 2019
 Helpful

 or  to see details.

Director

Technology

Our physicists like Pinnacle, but they also feel like nothing is really progressing. I have heard...

May 2019
 Helpful

 or  to see details.

Director

Future Outlook

Philips recently met with our chief physicist and talked about all of the new development that is...

May 2019
 Helpful

 or  to see details.

Manager

Relationship

We have not seen a sales representative in so long that I would say that the representatives are...

Apr 2019
 Helpful

 or  to see details.

Manager

Service and Support

When we have had issues with Pinnacle, I can let Philips know and usually get a call back within a...

Apr 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

As far as Pinnacle goes, we are probably moving away from it as we try to standardize on another...

Apr 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Pinnacle works just fine for what it does, but we don't use it very much. I cannot knock what it is...

Apr 2019
 Helpful

 or  to see details.

Physicist

Future Outlook

Pinnacle was not staying current or cost effective, so we decided to replace it. We gave up on...

Apr 2019
 Helpful

 or  to see details.

Physicist

ROI / Cost (care and feeding)

Pinnacle is very cost effective. A few years ago, we considered moving to another product, but it...

Jan 2019
 Helpful

 or  to see details.

Physicist

Future Outlook

Our organization is moving away from Pinnacle, and our staff members aren’t really happy about that....

Jan 2019
 Helpful

 or  to see details.

Director

Future Outlook

We are in the process of replacing Pinnacle with another solution at some of our sites. We are still...

Nov 2018
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We have been doing less with Pinnacle. We have basically transitioned off of the product, and we...

Nov 2018
 Helpful

 or  to see details.

Physicist

Service and Support

Philips' support is good, although the support people could be a little bit more proactive.

Nov 2018
 Helpful

 or  to see details.

Physicist

Functionality and Upgrades

I like Pinnacle’s precision. I also enjoy the updated technology. The technology automatically...

Nov 2018
 Helpful

 or  to see details.

Physicist

Interfacing and Integration

Pinnacle's communication with different systems has worked well. The system works great for...

Nov 2018
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Pinnacle is a treatment-planning system, but we are trying to scale that back wherever we can. We...

Oct 2018
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I think Pinnacle is well organized, but I am also familiar with the product. It is visually pleasing...

Aug 2018
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Philips needs to improve the speed of transferring data or PDFs into MOSAIQ. The process for...

Aug 2018
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are moving away from Pinnacle. It isn't that our providers didn't like the people at Philips, and...

Jun 2018
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Philips has been good about working with us during our transition to another system. They have...

Jun 2018
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Pinnacle is a treatment-planning system, and regardless of whether users like it, they have to use...

May 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Philips is slow to release new products and updates. Pinnacle does a good job at what it does, but...

May 2018
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Pinnacle³ is easy to use. The product has been around for a long time, so a lot of our employees...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We can't think of any improvements that we would like to see. When Pinnacle³ dies out, we won't...

Oct 2017
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports