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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Oncology 2020: A Comprehensive Look at Medical Oncology and Radiation Therapy Solutions
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September 2020
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Philips' upgrades are a little awkward.

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We haven't had any really significant upgrades for Pinnacle. The system has some limitations because...

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VP/Other Executive

Pinnacle has a learning curve, but once users get things figured out, they are good with the system....

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Physicist

We have had an up and down relationship with Philips in regard to Pinnacle. The Pinnacle team really...

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Director

I have been here for many years, and we have always had Pinnacle. It is unclear right now whether...

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Manager

I can't think of anything that I love about Pinnacle. The dose algorithm would be the biggest...

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Director

When it comes to Pinnacle, the vendor has been behind and has been struggling to stay caught up with...

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Physicist

Philips is moving in the right direction with Pinnacle. For the last few years, the company, in...

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Physicist

Other software companies are becoming more prevalent in the industry, and loyal, long-term Pinnacle...

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VP/Other Executive

Pinnacle is very stable and reliable. The system is just very dated. Philips hasn't done a lot of...

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Physicist

If we were starting fresh and didn't have any experience with treatment-planning systems, I would...

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Physicist

I like Pinnacle mostly because I am familiar with it, so the ease of use is not too bad. I like the...

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COO

Philips is behind in development, and everyone knows it, including Philips. That has been hard to...

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Analyst/Coordinator

The vendor's support is very responsive, but we always get the same answer from the vendor. They...

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Analyst/Coordinator

The vendor's ability to deliver new technology is the most frustrating thing with Philips. They are...

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The vendor's support is always responsive when we call, even after hours. We don't have any...

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Director

We have been transitioning off of Pinnacle and will not be moving forward with it in the future. We...

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Director

The team we work with tries to help us. The people are good to work with overall, but the overall...

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Director

With COVID-19, we haven’t had a need for support. The software has functioned just fine, and we...

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Director

We have reached out to Philips in the last couple of months with a couple of questions about...

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Director

We are looking at a new system. We are still considering Pinnacle because we are familiar with it,...

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Director

Pinnacle has been a workhorse for a long time. It is one of Philips’ better systems, and it is maybe...

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Director

I had a meeting with one of Philips’ VPs, and the fact that someone like me could have involvement...

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Director

Pinnacle has been out there for a long time, and the way that it is used is quite universal. The...

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CEO/President

We have seen Pinnacle fall behind. While our physicists are still happy with it, they also feel that...

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Manager

We are looking forward to the next upgrade. The platform is stable, and with it, we can produce a...

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Director

I like the system. I have worked on it for a very long time. It is pretty much all I know. I am not...

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Director

We are switching to a third-party vendor eventually, but Pinnacle seems to be working better with...

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VP/Other Executive

Our recent upgrades have actually been pretty good.

Apr 2020
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VP/Other Executive

We were trying to interoperate, and it is more difficult to interoperate with our specific specialty...

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