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Director

Future Outlook

We have been transitioning off of Pinnacle and will not be moving forward with it in the future. We...

Aug 2020
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Director

Service and Support

The team we work with tries to help us. The people are good to work with overall, but the overall...

Aug 2020
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Director

Service and Support

With COVID-19, we haven’t had a need for support. The software has functioned just fine, and we...

Jul 2020
 Helpful

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Director

Relationship

We have reached out to Philips in the last couple of months with a couple of questions about...

Jul 2020
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Director

Other Observations & Comments

We are looking at a new system. We are still considering Pinnacle because we are familiar with it,...

Jul 2020
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Director

Functionality and Upgrades

Pinnacle has been a workhorse for a long time. It is one of Philips’ better systems, and it is maybe...

Jul 2020
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Director

Relationship

I had a meeting with one of Philips’ VPs, and the fact that someone like me could have involvement...

Jul 2020
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Director

Functionality and Upgrades

Pinnacle has been out there for a long time, and the way that it is used is quite universal. The...

Jul 2020
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CEO/President

Other Observations & Comments

We have seen Pinnacle fall behind. While our physicists are still happy with it, they also feel that...

Jun 2020
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Manager

Functionality and Upgrades

We are looking forward to the next upgrade. The platform is stable, and with it, we can produce a...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

I like the system. I have worked on it for a very long time. It is pretty much all I know. I am not...

May 2020
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Director

Technology

We are switching to a third-party vendor eventually, but Pinnacle seems to be working better with...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Our recent upgrades have actually been pretty good.

Apr 2020
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VP/Other Executive

Future Outlook

We were trying to interoperate, and it is more difficult to interoperate with our specific specialty...

Apr 2020
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VP/Other Executive

Other Observations & Comments

We use multiple systems for specific things, and we use Pinnacle for everything else. It handles our...

Jan 2020
 Helpful

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VP/Other Executive

Service and Support

Philips actually has good service, but the service is not proactive. We didn't do any initial...

Jan 2020
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VP/Other Executive

Future Outlook

We use Pinnacle, and it is connected to several other systems. However, we are not happy with...

Jan 2020
 Helpful

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Physicist

Relationship

I haven’t had any issues with Philips failing to keep their promises. They never call back, but the...

Jan 2020
 Helpful

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Physicist

Future Outlook

I like Pinnacle’s ability to integrate with other machines without any problems. The system works...

Jan 2020
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Physicist

Functionality and Upgrades

I would like to see a few improvements made to the system. I want to see the solution offered in a...

Jan 2020
 Helpful

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Physicist

Functionality and Upgrades

I am waiting for the latest update. I have been unable to get it, and I don’t know what the holdup...

Jan 2020
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Director

Future Outlook

We are phasing out Pinnacle and moving toward another system. We have had Philips for a long time,...

Jan 2020
 Helpful

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Physicist

Future Outlook

Pinnacle is on its way out. We are replacing it after years of talking about moving on, so the time...

Dec 2019
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Director

Future Outlook

We are transitioning away from Pinnacle and using it less and less. Philips has been really slow to...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

I would love to see improvements on the Monte Carlo algorithm within the Philips system. It is a...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

Philips has come out with a very recent upgrade. I haven't gotten to mess with it myself, but I have...

Dec 2019
 Helpful

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Director

Future Outlook

Unfortunately, we are replacing Pinnacle. I have worked with Philips for a long time. Pinnacle was...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

Pinnacle’s speed of calculation is slow. Even though the speed is getting better, it still has a...

Oct 2019
 Helpful

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Manager

Relationship

Philips has proactively kept us up to date. I love Pinnacle. We are familiar with Pinnacle, and that...

Oct 2019
 Helpful

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COO

Technology

Pinnacle is a good, solid product. We don't have any issues, glitches, or instances of downtime....

May 2019
 Helpful

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COO

Technology

Pinnacle is a good product, and at one point we would not have let anyone say that we were going to...

May 2019
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COO

Technology

We have been a long-time, loyal customer of Philips. However, we have one of Philips' competitors in...

May 2019
 Helpful

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COO

Interfacing and Integration

Pinnacle integrates well with Elekta equipment. Philips is no stranger to working with Elekta. There...

May 2019
 Helpful

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COO

Interfacing and Integration

Integration can be an issue at times, especially when the equipment or Pinnacle has a new upgrade....

May 2019
 Helpful

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Director

Functionality and Upgrades

Pinnacle feels like it is tired; we have not seen a lot of innovation from Philips. We have been...

May 2019
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Director

Functionality and Upgrades

Philips is very reliable and stable, but everyone is getting tired of not seeing any changes. We...

May 2019
 Helpful

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Director

Functionality and Upgrades

Our physicists really like Pinnacle, and they feel like the product is easy to use. The product is...

May 2019
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Director

Technology

We have an Elekta linear accelerator, which is a good fit for Pinnacle. A lot of Elekta customers...

May 2019
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Director

Technology

Our physicists like Pinnacle, but they also feel like nothing is really progressing. I have heard...

May 2019
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Director

Future Outlook

Philips recently met with our chief physicist and talked about all of the new development that is...

May 2019
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Manager

Relationship

We have not seen a sales representative in so long that I would say that the representatives are...

Apr 2019
 Helpful

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Manager

Service and Support

When we have had issues with Pinnacle, I can let Philips know and usually get a call back within a...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

As far as Pinnacle goes, we are probably moving away from it as we try to standardize on another...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Pinnacle works just fine for what it does, but we don't use it very much. I cannot knock what it is...

Apr 2019
 Helpful

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Physicist

Future Outlook

Pinnacle was not staying current or cost effective, so we decided to replace it. We gave up on...

Apr 2019
 Helpful

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Physicist

ROI / Cost (care and feeding)

Pinnacle is very cost effective. A few years ago, we considered moving to another product, but it...

Jan 2019
 Helpful

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Physicist

Future Outlook

Our organization is moving away from Pinnacle, and our staff members aren’t really happy about that....

Jan 2019
 Helpful

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Director

Future Outlook

We are in the process of replacing Pinnacle with another solution at some of our sites. We are still...

Nov 2018
 Helpful

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VP/Other Executive

Future Outlook

We have been doing less with Pinnacle. We have basically transitioned off of the product, and we...

Nov 2018
 Helpful

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Physicist

Service and Support

Philips' support is good, although the support people could be a little bit more proactive.

Nov 2018
 Helpful

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Physicist

Functionality and Upgrades

I like Pinnacle’s precision. I also enjoy the updated technology. The technology automatically...

Nov 2018
 Helpful

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Physicist

Interfacing and Integration

Pinnacle's communication with different systems has worked well. The system works great for...

Nov 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Pinnacle is a treatment-planning system, but we are trying to scale that back wherever we can. We...

Oct 2018
 Helpful

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Manager

Interfacing and Integration

I think Pinnacle is well organized, but I am also familiar with the product. It is visually pleasing...

Aug 2018
 Helpful

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Manager

Interfacing and Integration

Philips needs to improve the speed of transferring data or PDFs into MOSAIQ. The process for...

Aug 2018
 Helpful

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VP/Other Executive

Future Outlook

We are moving away from Pinnacle. It isn't that our providers didn't like the people at Philips, and...

Jun 2018
 Helpful

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VP/Other Executive

Relationship

Philips has been good about working with us during our transition to another system. They have...

Jun 2018
 Helpful

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Manager

Interfacing and Integration

Pinnacle is a treatment-planning system, and regardless of whether users like it, they have to use...

May 2018
 Helpful

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Manager

Functionality and Upgrades

Philips is slow to release new products and updates. Pinnacle does a good job at what it does, but...

May 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Pinnacle³ is easy to use. The product has been around for a long time, so a lot of our employees...

Oct 2017
 Helpful

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VP/Other Executive

Future Outlook

We can't think of any improvements that we would like to see. When Pinnacle³ dies out, we won't...

Oct 2017
 Helpful

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