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Commentary Summary
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User Commentary
Director
I like Pinnacle. I am familiar with it, and it works well. Pinnacle is fairly user friendly.
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Director
Philips' upgrades are a little awkward.
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VP/Other Executive
We haven't had any really significant upgrades for Pinnacle. The system has some limitations because...
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VP/Other Executive
Pinnacle has a learning curve, but once users get things figured out, they are good with the system....
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Physicist
We have had an up and down relationship with Philips in regard to Pinnacle. The Pinnacle team really...
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Director
I have been here for many years, and we have always had Pinnacle. It is unclear right now whether...
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Manager
I can't think of anything that I love about Pinnacle. The dose algorithm would be the biggest...
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Director
When it comes to Pinnacle, the vendor has been behind and has been struggling to stay caught up with...
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Physicist
Philips is moving in the right direction with Pinnacle. For the last few years, the company, in...
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Physicist
Other software companies are becoming more prevalent in the industry, and loyal, long-term Pinnacle...
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VP/Other Executive
Pinnacle is very stable and reliable. The system is just very dated. Philips hasn't done a lot of...
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Physicist
If we were starting fresh and didn't have any experience with treatment-planning systems, I would...
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Physicist
I like Pinnacle mostly because I am familiar with it, so the ease of use is not too bad. I like the...
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COO
Philips is behind in development, and everyone knows it, including Philips. That has been hard to...
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Analyst/Coordinator
The vendor's support is very responsive, but we always get the same answer from the vendor. They...
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Analyst/Coordinator
The vendor's ability to deliver new technology is the most frustrating thing with Philips. They are...
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Analyst/Coordinator
The vendor's support is always responsive when we call, even after hours. We don't have any...
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Director
We have been transitioning off of Pinnacle and will not be moving forward with it in the future. We...
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Director
The team we work with tries to help us. The people are good to work with overall, but the overall...
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Director
With COVID-19, we haven’t had a need for support. The software has functioned just fine, and we...
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Director
We have reached out to Philips in the last couple of months with a couple of questions about...
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Director
We are looking at a new system. We are still considering Pinnacle because we are familiar with it,...
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Director
Pinnacle has been a workhorse for a long time. It is one of Philips’ better systems, and it is maybe...
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Director
I had a meeting with one of Philips’ VPs, and the fact that someone like me could have involvement...
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Director
Pinnacle has been out there for a long time, and the way that it is used is quite universal. The...
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CEO/President
We have seen Pinnacle fall behind. While our physicists are still happy with it, they also feel that...
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Manager
We are looking forward to the next upgrade. The platform is stable, and with it, we can produce a...
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Director
I like the system. I have worked on it for a very long time. It is pretty much all I know. I am not...
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Director
We are switching to a third-party vendor eventually, but Pinnacle seems to be working better with...
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VP/Other Executive
Our recent upgrades have actually been pretty good.
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VP/Other Executive
We were trying to interoperate, and it is more difficult to interoperate with our specific specialty...
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