Results CDR Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 5:51:57 PM and Model.EvProductId = 50811

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User Commentary

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VP/Other Executive

Other Observations & Comments

There are functions that are being contemplated for the new platform. Most of the things that I need...

Jul 2020
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VP/Other Executive

Implementation and Training

I am not aware of NextGen Healthcare's implementations being poor; I think the implementations are...

Jul 2020
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VP/Other Executive

Service and Support

NextGen Healthcare's support has been no worse or no better through the COVID-19 pandemic. The...

Jul 2020
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VP/Other Executive

Service and Support

The support for Results CDR has been solid. NextGen Healthcare could be more proactive, though, if...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The system itself is rock solid. It runs and works. The tool serves us well. Our community is using...

Jul 2020
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CEO/President

Functionality and Upgrades

The world keeps changing with HIEs. When we started, we bought components as needed. The new focus...

Jul 2020
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CEO/President

Interfacing and Integration

The current product’s ability to support our integration goals is poor because NextGen Healthcare is...

Jul 2020
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CEO/President

Relationship

In terms of proactive service, I don't think anybody has ever called us. HIEs are a niche market, so...

Jul 2020
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Director

Relationship

We maintain really strong ties at the senior level, and those executives have been willing to work...

Mar 2020
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Director

Future Outlook

We have a strategic partnership with NextGen Healthcare because a number of their products are...

Mar 2020
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Director

Sales and Contracting

NextGen Healthcare keeps their promises to the extent that they can. Like with any software vendor,...

Mar 2020
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Director

Future Outlook

NextGen Healthcare is improving the solution to the point where I would give them a pretty high...

Mar 2020
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Director

Functionality and Upgrades

The solution's ease of use is pretty high because we migrated to the platform several years ago. We...

Mar 2020
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Director

Service and Support

I am a bit of a tougher grader on the support side, and that is because NextGen Healthcare's...

Mar 2020
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VP/Other Executive

Future Outlook

We will replace the system, but we do not have a selection made yet. One of our challenges is that...

Jan 2020
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VP/Other Executive

Implementation and Training

NextGen Healthcare doesn't have good training. They do not support their products in a very user...

Jan 2020
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VP/Other Executive

Relationship

Executive involvement from NextGen Healthcare is nonexistent. They don’t reach out. In the best-case...

Jan 2020
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CIO

Functionality and Upgrades

As healthcare gets more into value-based care and population health solutions, NextGen Healthcare is...

Dec 2019
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CIO

Future Outlook

Our attention has been almost entirely focused on migrating to NextGen Healthcare’s new version,...

Dec 2019
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Director

Future Outlook

We are currently stable the way we are, and we are looking at options, including NextGen...

Nov 2019
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Director

Relationship

I don't know of any company that has kept all of their promises, but NextGen Healthcare definitely...

Nov 2019
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Director

Interfacing and Integration

From an interoperability perspective, Results CDR is pretty good. We can do a lot of things with it,...

Nov 2019
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Director

Interfacing and Integration

I do wish some things were better. I would like to have more of an alignment with FHIR. Results CDR...

Nov 2019
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Director

Service and Support

We have to figuratively ring a bell in order to get something done; NextGen Healthcare is not...

Nov 2019
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Director

ROI / Cost (care and feeding)

When we picked the system, we did our market research. We have continued to look at the market, and...

Nov 2019
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Director

Technology

We are using the Premise-hosted version, and NextGen Healthcare has been giving all of their...

Nov 2019
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Director

Other Observations & Comments

In terms of the proactivity of NextGen Healthcare's service, I don't feel like they necessarily...

Nov 2019
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Director

Other Observations & Comments

NextGen Healthcare has not embraced the FHIR API as they should.

Nov 2019
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VP/Other Executive

Future Outlook

Results CDR is working well. By and large, the product is meeting our expectations today. When we...

Jun 2019
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VP/Other Executive

Future Outlook

Our ability to more directly access the data via an API could be improved with Results CDR. That is...

Jun 2019
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VP/Other Executive

Implementation and Training

I would rate the implementation of Results CDR as lower than other NextGen Healthcare products that...

Jun 2019
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VP/Other Executive

Future Outlook

NextGen Healthcare has not given a date for sunsetting Results CDR, but they are now selling the new...

Apr 2019
 Helpful

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COO

Relationship

NextGen Healthcare is up front about cost and charges. They are releasing other modules that are...

Apr 2019
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COO

Functionality and Upgrades

My only major complaint is that NextGen Healthcare is having trouble keeping up with the CCD...

Apr 2019
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COO

Functionality and Upgrades

The CDI feature works well. It parses the CCDs coming in so that we can reorganize them into...

Apr 2019
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Director

Implementation and Training

NextGen Healthcare doesn't have any training or certification for the product, so sometimes the...

Apr 2019
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Director

Future Outlook

NextGen Healthcare is part of our long-term plans. They provide a good product, especially from an...

Apr 2019
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Director

Lessons Learned

We use the system in a different way than most providers use it. Therefore, the stress that we put...

Apr 2019
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CIO

Service and Support

In the past couple of years, NextGen Healthcare has beefed up their team. The vendor has a lot of...

Dec 2018
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CIO

Functionality and Upgrades

Things are going very well. We have the ability to pull data out. People can manually query data...

Dec 2018
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CIO

Functionality and Upgrades

Results CDR presents a longitudinal community health record, and it supports the continuity of care...

Dec 2018
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CIO

Functionality and Upgrades

NextGen Healthcare has done a number of upgrades during the past few years. The upgrades have added...

Dec 2018
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CIO

Functionality and Upgrades

NextGen Healthcare has added more data types to support things like the social determinants of...

Dec 2018
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CIO

Functionality and Upgrades

I think Results CDR is the best solution for a community HIE because of its scalability and robust...

Dec 2018
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CIO

Functionality and Upgrades

NextGen Healthcare could build out their APIs more. They have always had good APIs, but they could...

Dec 2018
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VP/Other Executive

Service and Support

Things are going well with NextGen Healthcare. There is always a challenge with keeping up; we are...

Nov 2018
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CIO

Relationship

We have had challenges working with the new leadership and new team during all the acquisitions....

Aug 2018
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CIO

Service and Support

The support is always a challenge even if the product is kind of old. NextGen Healthcare has been...

Aug 2018
 Helpful

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CIO

Functionality and Upgrades

Results CDR isn’t very scalable for a large HIE like ours. We process millions of messages each day,...

Aug 2018
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CIO

Technology

The system is using old technology, and there is only so much that can be done with it. NextGen...

Aug 2018
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CIO

Service and Support

The people that we deal with at NextGen Healthcare are new to the company. They don’t know the...

Aug 2018
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CIO

Service and Support

NextGen Healthcare has changed their focus to supporting their EHR, so other requirements are taking...

Aug 2018
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VP/Other Executive

Functionality and Upgrades

I would like to have visibility into how the individual server components are working. I want the...

Aug 2018
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

With Results CDR, we have a reliable, stable set of functionalities that fulfill our needs. The main...

Aug 2018
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VP/Other Executive

Functionality and Upgrades

Our last migration with NextGen Results CDR was finished ahead of schedule and under budget. The...

Aug 2018
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VP/Other Executive

Future Outlook

We are anxiously awaiting the new platform from NextGen Healthcare because it is heads and shoulders...

Aug 2018
 Helpful

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CISO

Service and Support

Results CDR has been useful for us over the last few years. However, the product has gone through...

Jul 2018
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CISO

Functionality and Upgrades

NextGen Healthcare has had some product issues, and that is one area we have been pressing them on...

Jul 2018
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CISO

Sales and Contracting

NextGen Healthcare has been more reactive than proactive. That is an area where we have been pushing...

Jul 2018
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CISO

Functionality and Upgrades

We have multiple reports now that tell us our performance, and we can track our performance over...

Jul 2018
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CISO

Service and Support

I would like to see more consistent progress and reporting from NextGen Healthcare. I would rate...

Jul 2018
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COO

Functionality and Upgrades

We have been having issues with Results CDR for a while. We did redeploy the current version to try...

May 2018
 Helpful

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COO

Functionality and Upgrades

We are probably going to move away from Results CDR. NextGen Healthcare is horrible. They aren't...

May 2018
 Helpful

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COO

Functionality and Upgrades

We are still having challenges with Results CDR. The capacity of the system is broad, but one of the...

May 2018
 Helpful

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COO

ROI / Cost (care and feeding)

We are nickel-and-dimed for space and capacity. It is unheard of to pay for that anymore, but we...

May 2018
 Helpful

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COO

Functionality and Upgrades

I don’t want to sound negative. Results CDR has a lot of functionality. But NextGen Healthcare...

May 2018
 Helpful

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COO

Functionality and Upgrades

What NextGen Healthcare says and what they mean are two different things. They provide us with...

May 2018
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COO

Implementation and Training

NextGen Healthcare is not good at implementations at all. They don’t have enough people who...

May 2018
 Helpful

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Director

Functionality and Upgrades

Overall, Results CDR has proven to be an above average product for us. It is quite flexible, but...

Apr 2018
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Director

Functionality and Upgrades

When we upgraded versions, some bugs were introduced that the vendor had to fix in the next version....

Apr 2018
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Manager

Functionality and Upgrades

There are definite downfalls with Mirth Results that cause significant challenges within the...

Dec 2017
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Manager

Relationship

NextGen Healthcare executives are very involved. We have monthly meetings specifically around one...

Dec 2017
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Manager

Service and Support

We are getting ridiculous responses from NextGen Healthcare support. The responses feel like a stall...

Dec 2017
 Helpful

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Manager

Functionality and Upgrades

With all the healthcare initiatives in the US now, we need good reporting. Mirth Results has no...

Dec 2017
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Manager

Functionality and Upgrades

Mirth Results has had good upgrades. I think that our user group has influenced the vendor. When we...

Dec 2017
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COO

Technology

Mirth Results is doing its job. It is a good CDR. It allows us to participate in the eHealth...

Nov 2017
 Helpful

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COO

Future Outlook

The Mirth Results portal is doing what it needs to do. It is not moving forward with innovative...

Nov 2017
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COO

Service and Support

The support for Mirth Results isn’t very good. We can put in tickets for issues, but the support...

Nov 2017
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Director

Functionality and Upgrades

Mirth Results v.3.0 seems to have hit a stall. The vendor hasn't been able to deliver on what they...

Nov 2017
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Director

Functionality and Upgrades

NextGen Healthcare is much better than our previous vendor. There are obviously some things we would...

Nov 2017
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Director

Service and Support

I would like to see NextGen Healthcare commit to enhancing the product. Mirth Results v.3.0 doesn’t...

Nov 2017
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Director

Service and Support

NextGen Healthcare is much more reactive as far as their service goes. Once we push for action, they...

Nov 2017
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Manager

Service and Support

I would say that NextGen Healthcare is significantly better than our previous vendor. NextGen...

Sep 2017
 Helpful

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Manager

Functionality and Upgrades

Mirth Results needs scope-flipping functionality in terms of being able to do some of the...

Sep 2017
 Helpful

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