Cerner HIT Implementation Leadership - Small Comments

 

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CIO

Relationship

Cerner talks about being a partner. They want to be a partner, but all vendors want to be a partner...

Jul 2020
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CIO

People and Knowledge

Cerner could improve by following through. We bring things to their attention and have conversations...

Jul 2020
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CIO

ROI and Cost

Cerner’s professional services are so expensive, and every project comes with multiple layers of...

Jul 2020
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CIO

Lessons Learned

I have to say that I am not likely to recommend Cerner to others. If others are going to use Cerner,...

Jul 2020
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CIO

People and Knowledge

I would love to tell Cerner to value their employees and to keep their experienced employees. They...

Jul 2020
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CIO

Relationship

Cerner didn't do anything related to COVID-19. We kept in touch with them, and they supported us...

Jul 2020
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CIO

Tools and Methodology

The go-live ended up going very well. In the end, the users had a good experience. The frustration...

Jul 2020
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CIO

Project Results

In most Cerner projects, the analysts are inexperienced. So we find it very difficult to get...

Jul 2020
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CIO

People and Knowledge

Most of Cerner’s consultants are inexperienced and aren't able to help. My team knows more than...

Jul 2020
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CIO

Project Results

We were not doing a complete installation, so how Cerner executed wasn’t bad because the project was...

Jul 2020
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CIO

Other Observations

We didn't have much executive involvement, and I don't think we really needed much. The project...

Jul 2020
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CIO

People and Knowledge

We have a project manager that has a heavy influence, but Cerner also has solution architects that...

Jul 2020
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Analyst/Coordinator

People and Knowledge

At the go-live, there was a team that helped us roll out the tool. That whole event took us a few...

Mar 2020
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Analyst/Coordinator

Other Observations

We have been having calls with Cerner for a while because of some of the issues we are having....

Mar 2020
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Analyst/Coordinator

Project Results

If the decision were up to me, I would not use Cerner’s services again. I don’t think the devices...

Mar 2020
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Analyst/Coordinator

Tools and Methodology

I would like to see a more controlled implementation with Cerner on-site for the entire...

Mar 2020
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Director

Project Results

Cerner made sure all of the systems were working and that we were 100% operational for everything.

Jan 2020
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Director

People and Knowledge

The vendor wasn’t really sure what roles they needed to fill. We had to be adventurous, and that...

Jan 2020
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Director

Project Results

The hardest area of the project with Cerner was the design phase because we had to make the design...

Jan 2020
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Director

Project Results

Even though I am still a little bloody from the project, I would buy Cerner's service again.

Jan 2020
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Director

People and Knowledge

Cerner could have really dug into their bench better. They had a lot of implementations with similar...

Jan 2020
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Director

People and Knowledge

Cerner's people didn’t even understand how one module impacted the other and how their own software...

Jan 2020
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Director

Relationship

Cerner executives did not get involved. We repeatedly asked for executive involvement, and that went...

Jan 2020
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Director

Sales and Contracting

The strength of our partnership with Cerner is now increasing and getting better. We definitely got...

Jan 2020
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Director

Win/Loss - Why they were selected (by current clients)

There are only so many players in the field. We looked at many different vendors, but they are kind...

Jan 2020
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Director

Lessons Learned

People looking at Cerner need to know that the contracting piece is very important. They need to...

Jan 2020
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Manager

ROI and Cost

We have a fixed fee with Cerner, so I am not as concerned about the cost and budget as I am about...

Jan 2020
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Manager

People and Knowledge

When we ask Cerner questions, we don't think we get the level of expertise that we paid for. We have...

Jan 2020
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Manager

Tools and Methodology

Cerner has grown very large very quickly, and they may not have as many skilled people as they need....

Jan 2020
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Manager

People and Knowledge

Cerner has a very limited pool of staff members that understand the breadth of the product. The...

Oct 2019
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Manager

Relationship

There was a real partnership between us and Cerner to get the project going.

Oct 2019
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Director

Tools and Methodology

Cerner needs to expand their ability to share the information. We are getting different levels of...

Jul 2019
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Director

Tools and Methodology

Cerner’s road map is more rigid than strategic. I want Cerner to be more flexible and adaptable....

Jul 2019
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Director

Relationship

Cerner’s executive involvement has been good. We have had a change in our primary resource on the...

Jul 2019
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Director

Other Observations

Cerner nickel-and-dimes us. In the past, when we wanted to do simple things, we had to call Cerner...

Jul 2019
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Director

People and Knowledge

I don't know whether we had new employees, but the employees didn't seem to know the product very...

Jul 2019
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Director

Relationship

I didn't see an executive until toward the end of the project when we were off schedule. The...

Jul 2019
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Director

Lessons Learned

We have no choice but to use Cerner, so if I had to recommend them, I would say potential customers...

Jul 2019
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Director

Relationship

I would contract with Cerner again. Having the project manager with us has been so helpful as we...

Apr 2019
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Director

Sales and Contracting

Cerner does everything they can to charge me for everything they need to do. But in all seriousness,...

Apr 2019
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Director

Sales and Contracting

Some of the wording in the contract needs to be changed. I feel that Cerner just doesn’t put...

Apr 2019
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Director

People and Knowledge

Our engagement leaders have been very good. They have been helpful and have provided a lot of...

Nov 2018
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Director

Project Results

We had a bit of a struggle because the different solutions were very siloed. Cerner didn’t look...

Nov 2018
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Analyst/Coordinator

People and Knowledge

Cerner's resources are well trained and knowledgeable. They helped us with system integration and...

Feb 2018
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VP/Other Executive

Project Results

Cerner implemented Millennium and Soarian tools for us. The platforms are separate and still don't...

Feb 2018
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VP/Other Executive

People and Knowledge

The feeling I get about Cerner is that they are doing the best they can with the resources that are...

Feb 2018
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VP/Other Executive

Other Observations

The people at Cerner have an all-hands-on-deck attitude. The people who are working with my team are...

Feb 2018
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VP/Other Executive

Other Observations

I think that Cerner is trying to develop as an organization. In the past, implementing the...

Feb 2018
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VP/Other Executive

Relationship

I have never seen a high-level Cerner employee at one of our executive steering committees. Cerner...

Feb 2018
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CIO

People and Knowledge

We are in the process of implementing Cerner’s EMR. Cerner couldn’t have made that project any more...

Jan 2018
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CIO

Project Results

Cerner doesn’t make it clear when they are bringing in Cerner people or consultants. That has been a...

Jan 2018
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CIO

Project Results

We had to delay our implementation multiple times. One time was because Cerner was...

Jan 2018
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CIO

Relationship

Cerner gave us a project team lead. They also brought in additional folks. Cerner brought in people...

Jan 2018
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CIO

Lessons Learned

We talked with other hospitals and asked them what we should know going into our project with...

Jan 2018
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CIO

Project Results

We used Cerner’s help desk service. Cerner doesn’t want the help desk people taking calls for...

Jan 2018
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CIO

Project Results

We like Cerner's application, but we don't like their implementation services. We would look...

Jan 2018
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CIO

People and Knowledge

The problem is that Cerner’s resources are all young and not very knowledgeable. I have nothing...

Jan 2018
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Director

Sales and Contracting

If there is a contracting process with Cerner, providers should expect it to take awhile. It is a...

Jan 2018
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Director

Other Observations

Cerner is expensive. Getting Cerner to do a job is usually 50%–100% more expensive than working with...

Jan 2018
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Director

Project Results

We used Cerner to help with an upgrade, which required a migration. We had to build all new servers...

Jan 2018
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Director

People and Knowledge

I have had a long history with Cerner. They tend to hire a bunch of kids right out of college, and...

Jan 2018
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Director

People and Knowledge

Usually, Cerner just picks somebody that is available for a project. We don’t usually get to pick....

Jan 2018
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Manager

ROI and Cost

Cerner is pretty good about not nickel-and-diming us. They charge us for time and materials. If a...

Oct 2017
 Helpful

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Manager

Project Results

We rely on Cerner to determine what tasks are required. In the past, Cerner has missed a few tasks,...

Oct 2017
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