Clinician-Centered by Design: How Three Pillars of Success Led to Top 2% EHR Clinician Satisfaction
Reid Health: KLAS Arch Collaborative Summit 2025
At Reid Health, achieving top 2% performance in provider EHR satisfaction wasn’t the result of reacting to survey data—it was the product of building internal alignment before measurement. This session details how Reid used a culture-first approach, anchored in the Arch Collaborative’s pillars of education, governance, and personalization, to transform the clinician-EHR relationship. Guided by physician-led governance and cross-functional collaboration, Reid implemented an Agile-based Epic Refuel initiative, embedded personalization at scale, and adopted ambient AI to streamline workflows and reduce documentation burden. Training was reimagined to reflect real clinical use, while governance structures elevated clinician voices to guide decision-making and prioritization. Key outcomes include: 98th percentile physician satisfaction, 91st percentile with no reported burnout symptoms, and 95th percentile clinician retention outlook.
Publish Date: 08/01/2025
Related Files
Access the feedback of
700,000+ clinicians worldwide
Access the feedback of
700,000+ clinicians worldwide
Here is my information: