All Blog Articles

Clinician and Patient Engagement

The Sweet Combination of Patient and Clinician Engagement

There are already efforts underway to get and keep in touch with patients. One of these is the patient portal, a great idea that, unfortunately, most patients don’t really use.
  • Patient Engagement
  • Clinician engagement
  • Pop Health
  • Population Health
Communication and Connection

The Arch Collaborative Summit: A Lesson in Communication

Feeling very much like a lowly editor but still eager to drink in as much knowledge as possible, I sat near the back of the room and prepared to take notes. It didn’t take long for my intimidation to be swept aside by fascination.
  • Electronic Medical Record
  • EMR
  • EHR
  • EMR usability
  • Arch Collaborative
Artificial Intelligence in Healthcare

How Providers View Artificial Intelligence in Healthcare

Entertainment wasn’t the only cutting-edge industry with eyes bigger than their stomach. Healthcare IT spent a lot of time in the ‘70s trying to innovate by creating artificial intelligence (AI) in the form of IT systems to aid and ultimately replace doctors in diagnostics.
  • Health IT
  • health
  • healthcare IT
  • Healthcare
  • AI
  • Artificial Intelligence
Global Learning

EHR Success and Global Learning

Recently, I mentioned that the EHR usability conversation has taken on an increasingly global nature. While I don’t think places like Australia, the Middle East, or Singapore would necessarily look at the US as being “better” at digital health, I think they would likely agree, at the very least, that we’ve been at it longer.
  • Physician Burnout
  • Usability
  • EMR usability
  • EHR
  • EMR
  • healthcare IT
  • Healthcare
  • Arch Collaborative
Release of Information

What are Release of Information Services?

Where is the release of information IT market headed? What innovative changes are being made? Which vendors are exceeding expectations?
  • HITECH Act
  • HIPAA
  • ROI
  • Release of Information
Digital Rounding

Rounding IT Support Improves EMR Usability

We’re starting to see digital rounding tools emerge to help clinicians provide better patient care on their rounds, why not add IT rounding to help your IT team provide better clinician care?
Optimize Implementation

Transformational Principles for EMR Deployment

Packing representatives from 50 health systems, 9 vendors and firms, CHIME, the Scottsdale Institute, and the ONC into a single room is bound to lead to learning experiences.
  • healthcare IT
  • Usability
  • Arch Collaborative
  • EHR
  • EMR
EHR Quality of Care

Secondary Uses of EHR Data: Three Ways to Improve Quality of Care

However, implementing such software and using it on the primary level (collecting, storing, and sharing PHI to provide medical care) is just a piece of a much bigger puzzle.To deliver value-based care, you need to pay particular attention to the secondary use of EHR data.
EMR Concern

How Training Impacts EMR Success: A Widespread Concern

My thoughts go immediately to the following questions, “How much training did you do? What kind of training was it? How long did you take? Was there a trusted clinician at your elbow who walked you through implementation? How personalized is your EMR experience?
  • Training
  • Electronic Medical Record
  • EHR
  • EMR
  • EMR usability
  • Usability
  • Arch Collaborative
ERP Cloud Tools

ERP Decision Insights: A Volatile Market

The ERP market has long lacked a clear frontrunner but recently been infused with new vitality. The reason? Cloud-based tools.
  • Decision Insights
  • Enterprise Resource Planning
  • ERP
Opioid Abuse

The Mental Effects of Opioid Abuse

KLAS has begun conducting research into the IT surrounding the opioid crisis. As we delve deeper into that subject, we feel it’s helpful to understand what exactly opioid abuse looks like. This post is guest-authored by Holly Holloway, from MedMark Treatment Centers.
  • Overdose
  • HealthIT
  • Healthcare
  • Opioid Abuse
  • Opioid Epidemic
  • Opioid Crisis
Population Health

Decision Insights: Population Health Management

With everything from win-loss data to detailed customer commentary, KLAS’ Decision Insights research helps answer questions about vendors, products, and even the future. We can’t help but share at least a few of the biggest gold nuggets that we’ve learned from our provider friends.
  • HealthEC
  • Arcadia
  • Health Catalyst
  • Epic
  • Digital health
  • Health IT
  • Healthcare
  • Pop Health
  • PHM
  • Decision Insights
  • Population Health
Virtual Care Visits

Virtual Care: Which Vendors are Offering Enough?

It won’t be long before provider organizations not offering a complete telehealth spread will be in a similar position. Virtual care remains fledgling today, will be the standard fare of tomorrow.
  • Health IT
  • healthcare IT
  • Digital health
  • virtual care
  • Telehealth
Happy Clinician

Service-Oriented IT Leads to Happier Clinicians

Schlossberg started the discussion by describing John Muir Health’s decision to improve their governance, particularly in terms of change management, by redefining roles.
  • Physician Burnout
  • Clinicians
  • Usability
  • EMR usability
  • EHR
  • EMR
  • Arch Collaborative
Collaboration

The Power of Collaborating in Digital Health

KLAS has always been about helping our provider friends. In fact, the first of KLAS’ Ten Commandments is, “Everything we must do must benefit the provider.”
  • EMR usability
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
Failure

EMR Progression: The Freedom of Failure

I know: “the freedom of failure” sounds pretty counterintuitive. Freedom from failure would be an easier topic to discuss. Unfortunately for us, failure is the all-too-common result of trying to move forward.
  • Physician Burnout
  • EHR
  • EMR
  • EHR Usability
  • EMR usability
  • Arch Collaborative
Medical School EMR Training

EMR Training in Medical Schools

If EMR satisfaction isn’t about age, that “unsolvable problem” (it’s not like you can make a clinician any younger) isn’t actually a problem.
  • Burnout
  • Physician Burnout
  • Digital health
  • HealthIT
  • Usability
  • Arch Collaborative
Clinical Process Improvement

Clinical Process Improvement: The Path to Better Patient Care

...Sometimes, the mission of changing the world’s healthcare feels similar. Healthcare, as the world’s most complex service industry, has many paths of improvement – yet if we’re focused on change for the better, I suspect those paths will all line merge into better patient outcomes and experience.
  • Patient outcomes
  • patient experience
  • CPI
  • Clinical Process Improvement
UK Interoperability Data Exchange

Digital Health Interoperability in the UK

...I say this coming from the United States, where an expensive healthcare model that falls somewhere between “flawed” and “absolutely horrific” (depending on how you vote), forces our public debate to look at other nations.
  • Healthcare
  • Digital health
  • Health IT
  • NHS Digital
  • NHS
  • UK Interoperability
Arch Collab Bright Idea

The Arch Collaborative: A Light Goes On For EMR Usability

Many participants in the Arch Collaborative—including us at KLAS—began with some long-held and oft-repeated assumptions about the EMR, its usability, and its users. But as survey results from thousands of end users trickled in, most of these assumptions were heartily debunked.
  • providers
  • Clinicians
  • EMR Satisfaction
  • EMR usability
  • EMR
  • Arch Collaborative
Population Health Trend

How Population Health Bucks the Consolidation Trend

Call me a nerd, but one of the things I love most about my work is diving into data, getting neck-deep in analysis. I love that feeling of having a hunch confirmed by the aggregated voice of our provider friends. What I love even more, however, is when the data brings back an insight that challenges my previously held beliefs.
Medical Record Charting

Why Can't Note Bloat Be Tamed?

Does the following comment on desired EMR improvements sound familiar? “I review charts for autopsy and the copy and paste function is far abused. It can be very difficult to find when significant procedures, changes in the patient's condition, etc. occurred. The daily notes become far too long and significant information is not emphasized.”
  • EMR work
  • Medical Record
  • Charting
  • EMR
  • Arch Collaborative
  • EMR usability
Top 3 Mistakes

The 3 Biggest Buying Decision Mistakes

These details, taken straight from providers’ mouths, have helped KLAS see what makes for a smooth and satisfying sales experience . . . and what makes for a rocky and frustrating one.
  • Buying Decisions
  • Population Health
  • Decision Insights
Decision Insights

Decision Insights: How the C-Suite Makes Buying Decisions

Over the years, KLAS has learned quite a bit about how healthcare decision makers go about choosing what HIT products to buy, and what to pass on. This data helps others uncover which vendors are serving providers best, and who should be considered in their own buying decisions.
  • HealthIT Software Buying
  • Buying Decisions
  • HealthIT
  • Decision Insights
Thinking Doctor

The Happy EMR End User: Myth or Reality?

Beyond trying to help in fixing what was broken, chasing that more complete picture of EMRs was one reason we founded the Arch Collaborative.
  • Physician Burnout
  • EMR
  • Usability
  • Arch Collaborative
Population Health Tools

Population Health: Start with Teams Not Tools

Population health strategies are beginning to mature and spread with increasing speed, and in a market with such hype, it’s tempting to sit back with a bowl of popcorn and watch the fireworks.
FHIR Open API

Catching FHIR with Alphabet and Apple

In the last few years, the landscape of healthcare IT has evolved, with interoperability at the forefront. There’s still a lot of work to go, but I’ve seen exciting progress recently. For example, companies who aren’t traditional healthcare IT players are bringing fresh perspective and building out solutions tailored to patients.
Frustrated Customer

Member Engagement or Member Enragement?

When it comes to a health plan, in the consumer’s eyes member engagement done wrong is member enragement. The saddest part of this story? Oftentimes good intent is what unintentionally drives member enragement.
  • Patient Engagement
  • Member Engagement
  • Payer
Webp.net-resizeimage (91)

Same Vendor, Different EMRs?

"I had previous experience with an instance of this EMR at a different hospital, and that was much easier to use than here at this hospital. I am not sure how they are so different." Even with the same EMR Vendor, are different organizations trying to compare apples to oranges?
  • Usability
  • Physician Burnout
  • Arch Collaborative
Penguins Jumping

"Wait and See." The Motto of Value-Based Care

Eventually, a few birds either make the jump or simply get pushed over the edge. The rest look on, waiting to see whether their friends resurface.
Medical Device Security

Is Medical Device Security Keeping You up at Night?

Medical device security is important for many reasons, but the two most frequently mentioned to me as the critical reasons healthcare organizations are prioritizing medical device security higher on their lists are patient safety and protected health information (PHI) loss or data breaches.
Delicate Arch1

EMR Dissatisfaction and the Arch Collaborative

At Salford Royal, we got involved early in the Arch Collaborative, and we continue to participate. I firmly believe that as healthcare providers, we’re all in this together.
Webp.net-resizeimage (84)

The Silver Lining: EMRs Reduce Diagnostic Errors

Technology in medicine is improving and saving lives each day. In an era of surgical robots, electronic pills, and 3D-printed medical devices, even the unsung heroes of HIT, including EHRs, are doing their part to improve patient safety.
  • Electronic Medical Records
  • EMR
  • Clinical Decision Support
Population Health

Population Health and Chasing the Care Management Dream

Healthcare is one of the most hotly debated topics ever to grace our dinner tables and Twitter feeds. Single payer or free market? Fee for service or value based? Enterprise or best of breed? The arguments could (and probably will) go on forever.
US and UK

Behavioral Health – Learnings from Across the Atlantic

I am not about to be the one who opens the single-payer debate up yet again, so I appreciated that Jeremy also mentioned the cultural aspect associated with the UK’s view on mental health.
  • International Research
  • Mental Health
  • Behavioral Health
Easy Way Down

Is Any Part of Population Health Easy?

This March I had the chance to attend the HIMSS conference in Las Vegas. I spent the trip wishing I had a pair of Tempur-Pedic mattresses in my shoes but found my consolation in talking with providers and vendors.
Amazon Alexa

"Alexa, Solve Healthcare."

How long will it be before Amazon and/or Google figure out how to apply Alexa/Google Home technologies to the EMR and drive the “next big thing” in EMR capabilities?
Data Loss Shield

Data Loss Prevention: A Market Full of Surprises

By the end of 2017, we had interviewed 100 healthcare security professionals about their DLP strategies and published KLAS’ first ever Data Loss Prevention report. I’d expected to learn a lot from this first dive into the segment, but I hadn’t expected so many surprises.
Worksite Health

Apple and Worksite Health Services

This is why I can’t stop talking about worksite health services. It’s the reason that KLAS will be doing more research to get customer feedback about the vendors in this space, their services, and the value they bring to healthcare.
Opioid Crisis

Who's Measuring Opioid Stewardship?

For the last few years I have led KLAS’ research in the ED market. This has given me the opportunity to hear from ED doctors who are on the front lines of the opioid crisis.
Burnout Image

Physician Burnout: The Whole Digital Picture

How much time does a physician spend in other digital environments (now ever present with the rise of ubiquitous smartphones), texting, emailing, tweeting, and so on? And how much will this increase as we connect the patient more tightly with the physician?
  • Physician Burnout
  • Usability
  • Arch Collaborative
EMR Satisfaction

EMR Satisfaction - A Fool's Errand?

I asked, “Did you know that there are organizations out there with highly satisfied EMR users?” If skeptical stares were worth money, I could’ve retired last Thursday.
EMR Fake News

Debunking the Fake News of EMRs

Yes, the EMR has been a disappointment at best. But KLAS wanted to find out if providers were as unhappy as the media made it appear, and what provider organizations could do to make the best of their EMRs.
  • Clinicians
  • Physician Burnout
  • Usability
  • Arch Collaborative
Behavioral Health

Behavioral Health: An Early Look

Behavioral health comes with some unique needs. The very nature of mental health makes the IT that support it more complex. While we’ve made great strides in physical care, as an industry we have barely scratched the surface of behavioral health, especially from an IT perspective.
Precision Health Testing

The Precision Medicine Landscape

Experts in the healthcare industry are all over the map with precision medicine. The term means something different for nearly everyone. And, as is the nature of cutting-edge technology, precision medicine often changes right before our eyes. Unpacking the precision medicine landscape sometimes feels like trying to explain the weather in Utah—blizzards in the morning and a spring breeze by five.
The Berlin Wall

The Berlin Wall of Healthcare

Unlike the tragic wall that divided Berlin for 28 years, we can’t blame any one person or group for leaving healthcare so divided from the rest of industry in the US.
  • Disruption
  • Healthcare Innovation
  • HCLDR
Precision Medicine

The Precision Medicine Continuum

There’s no shortage of projects going on today within research groups and within the pharmaceutical industry, and the technologies that they employ drastically differ from what KLAS has traditionally focused on, healthcare software and services.
  • Emerging Markets
  • Applied Genomics
  • Precision Medicine
Data Archive

The Benefits of Data Archiving

Many provider organizations feel crushed by the pressure to cut costs while improving care. Too few understand how much money they could save through making wise choices in data archiving.
Worksite Health Services

Can Worksite Health Services Benefit Everyone

Whatever the case may be, the majority of Americans get health insurance through their employer. On a personal level, you may seek healthcare from a primary care physician, at an urgent care facility, or (rarely, I hope) in an ED.
Surprise Bill

Data Archiving: The Surprise EMR Bill

Since then, I’ve been inundated with questions from providers, asking for insights on data archiving. In the last week, I’ve had at least one call per day from a provider asking, “Hey what do you guys know about data archiving and who does it the best?”
  • Go-Live
  • Implementation
  • EMR
  • Data Archiving
Physician Burnout

The Impact of the EMR on Physician Burnout

It’s interesting to see what topics break the veneer of professionalism that those in healthcare IT have online. For example, I recently saw an exchange on social media between a journalist and a doctor get increasingly heated. The topic? Physician burnout.
  • EMR usability
  • EMR
  • Arch Collaborative
  • Physician Burnout
  • Usability
Measuring Population Health

The Future of Measuring Population Health

For the 2017 summit and reports, the training wheels came off. In preparation for the summit, KLAS created our first population health report of the year on what vendors actually offer and what providers are actually using. Our second report dived into the actual performance of the many solutions on the market.
  • Pop Health
  • KLAS Reports
  • Population Health
Apple Logo

How Apple Might Change Healthcare

Today, I wanted to take a look at some of the data that showcases a few of the problems in HIT and where I think Apple (or any of the other consumer-tech giants) may be able to move the needle. There are three major areas where a traditionally consumer-facing tech company might have an impact:
  • Interoperability
  • Patient Portals
  • Apple
The Key to Success

Creating the Customer Satisfaction Advantage

With increasing government regulations, a vacillating market, and the ongoing shift toward value-based care, keeping customers has never been more important for healthcare IT vendors. It’s no wonder that KLAS is frequently asked the question, “What drives customer satisfaction in HIT?”
Precision Medicine

How Do We Apply Genomics to Patient Care?

For years, genomics has lived in the laboratory as a research-driven field, and for good reason. Unpacking something as complex as the human genome takes time. Now the industry is finally beginning to bring genomics out of academia and into the front lines of patient care.
The Gorilla of Pop Health

What Does a Population Health Strategy Look Like?

Population health management (PHM) has grown into something of the King Kong of healthcare: massive, powerful, and - if we’re being honest - pretty hairy.
  • KLAS Event
  • Population Health Management
  • Pop Health
  • Population Health
  • PHM
Webp.net-resizeimage (60)

Should Healthcare Professionals Stop Talking About Interoperability?

2018 has only just begun, and I already see that the driving topics of the year will be AI, machine learning, blockchain, and so on. These are all worthwhile pursuits, but I still can’t get my medical records from one doctor to another without an act of congress—literally.
Salt Lake Valley

Top of Mind 2018

The opportunity for those in attendance at the Top of Mind 2018 conference, and indeed healthcare at large, is the same. We’re heading down paths unknown towards what may feel like a barren wasteland.
  • Population Health
  • Machine Learning
  • AI
  • Innovation
  • Top of Mind
Population Health Summit

The Working Definition of Population Health

Because the population health market is still very much in its infancy, breaking the market into pieces helps providers understand where improvements need to be made, and who best can help.
  • Cornerstone Conference
  • Keystone Summit
  • KLAS Events
  • Population Health
Emergency Department

Reinventing the Usability Wheel in the ED

I was asked, “Where has design thinking been applied well in healthcare?” Design thinking, of course, is the process of innovation with users at the center. Historically, healthcare software has been designed with regulation in mind.
HIT Leader

What does an HIT Leader Look Like?

I was recently asked what the attributes of a healthcare leader should be. As I’ve seen and spoken with many movers and shakers in HIT over the last 20 years, I’ve seen some common threads.
Precision Medicine

Defining Precision Medicine: The Last Mile In Genomics

Our first task in publishing precision medicine market research is defining the concept from a technology standpoint. I realize that there is no shortage of opinion on this front. Is precision medicine a product, a strategy, or a goal?
Interop UK

The Big Opportunity for UK Healthcare

In the USA, we’ve been learning some hard lessons in the quest to make our healthcare data interoperable, I hope that the UK will listen and learn from our mistakes.
  • Interoperability
  • United Kingdom
  • KLAS
  • International Research
Flight from Ireland

The UK Interoperability Problem

Over the last two years we have created stories about health care as a liquid, a hospital without walls, a hospital in a box and the delivery of a digital fabric. Health care focuses on physical places and, perhaps wrongly, digital healthcare is often following this paradigm.
  • NHS
  • UK
  • International Research
  • Interoperability
White Water Rafting

The White Waters of Healthcare IT

She explained, “As soon as we hit the rapid, everyone must continue to paddle all the way through the rapid.” She went on to explain that paddling through the rapids is critical for a couple of key reasons:
  • healthcare IT
  • Population Health
  • KLAS Culture
  • KLAS
Physician Burnout

Who Suffers the Most from EMR Usability Issues?

With such issues now commonplace as healthcare organizations have pretty much finished the initial wave of EMR installations, it begs the question: Who suffers the most from usability issues?
Cricket

Cricket: The Sport of Interoperability

If you’ve read the recent KLAS report on the state of interoperability, you know that they appreciate a good baseball metaphor. At the risk of taking this too far, I felt it appropriate talk about KLAS’ work in the UK with a lesson from cricket.
  • Interoperability
  • KLAS in the UK
  • International Research
Time for Consumerism

Consumerism is Coming to Healthcare

I recently heard an ad on Pandora; I’d love to tell you that the ad interrupted my “workout jams,” but the reality is that I was just pulling out of a fast-food joint.
Integrity

The Price of Impartiality

Some vendors have learned elsewhere that if you pay, things start to look rosier for you. For these vendors, the KLAS lesson can be a painful one to learn.
Facilitating Partnerships

How KLAS Facilitates Partnerships

I’m not saying that vendors should enact draconian holiday policies for their staff in order to respond to every provider whim. But I think this story illustrates the point that a company only interested in selling goods behaves very differently from a company who has joined a provider organization’s team.
  • Provider Partnerships
  • Provider engagement
  • KLAS Event
CIO

How KLAS Helps CIOs

At KLAS we are always asking ourselves what healthcare providers want and need to know. These are usually the things that we, as shameless healthcare IT nerds, want to know, too.
Clinicans

How KLAS is Helping Clinicians

In our main body of research, KLAS often speaks to executives. But with the Arch Collaborative, it’s the end users who share their direct experience with their EMRs. They offer an incredible level of granularity, not to mention passion, that can drive improvement efforts by the organization.
  • KLAS Event
  • EMR
  • Usability
  • Arch Collaborative
True Partnerships

How Can Providers Better Engage with Vendors?

As I think on that goal, I sometimes wish our impact were more measurable—that I could list the number of buying decisions we have impacted, for instance.
  • Vendor Engagement
  • Population Health
  • Provider engagement
Genius in Healthcare IT

How to be a Genius in Healthcare IT

My first thought was, “Uh-oh.” My heart began beating quickly, and I realized, “I have never used any of these PACS solutions. I have no personal, hands-on knowledge of whether the system in question is really good or not!”
Big Cottonwood Canyon

How KLAS Brought Imaging Leaders Together

I recently had the opportunity sit as a fly on the wall in a gathering of some of the greatest minds in healthcare imaging.
  • Keystone Summit
  • imaging
  • Enterprise Imaging
Pop Health Summit Doug Tolley Post

Finding Solutions at the Population Health Summit

The KLAS 2017 Population Health Cornerstone Summit exceeded my expectations. I was really amazed at how willingly the providers, payers, and vendors in attendance shared their experiences and best practices. I was struck that population health, which is so critical to patient success as well as provider organizations’ financial success moving forward, is so largely undefined at the present.
  • Population Health Summit
  • Population Health
Investment Blog - Bob Cash

The Role of HIT Investment in Solving the Big Problems

During a discussion about challenges facing young and/or developing healthcare IT companies, several people shared the need for stronger interoperability between healthcare applications and stated that efforts to connect through EHRs often met stiff resistance and economic barriers.
Waterfall

The Population Health Cornerstone Summit

Trying to capture the thoughts of this group of pop health leaders was akin to attempting to catch a waterfall in a measuring cup, which is to say that acting as scribe was much harder than I had originally anticipated it would be.
  • KLAS Event
  • Pop Health
  • Cornerstone Summit
  • Population Health
Data Analytics

Do Payers Need Real-Time Data for Analytics?

RA is also tied closely to quality analytics, as HCCs are often used to identify gaps in care. So do payers need real-time data? Our Payer Advisory Board expressed a desire for KLAS to conduct research on which vendors provide real-time data for quality analytics. The reason behind this request? ...
  • Payvider
  • Real Time Data
  • Risk Analytics
  • HEDIS
  • Risk Adjustment
  • Payer
Progress

KLAS and Vendors – Consistent Progress through Candid Feedback

Provider feedback further encouraged the firm to partner even better with customers by “serving to sell.” KLAS told the firm that during the sales process, they should focus on outcomes and delivering success for customers instead of just trying to close deals.
  • Serve to Sell
  • Service
  • KLAS and Vendors
  • KPI
Silver Bullet

Is Population Health the Silver Bullet Healthcare Needs?

Big data will bring consumerism to healthcare, solve price-transparency issues, reduce healthcare costs, and end world hunger! Maybe that’s a tad hyperbolic, but it’s hard to overstate the expectations surrounding population health solutions.
  • Healthcare
  • Pop Health
  • KLAS Events
  • Population Health
Healthcare Investing

What is the Best Way to Invest in Healthcare?

KLAS had kept the investing community at arms-length. To see a room filled with healthcare-focused investors, alongside providers and vendor organizations was certainly a sight I hadn’t imagined 20 years ago when we first started measuring HIT.
  • Biggest Challenges in HIT
  • Investment Symposium
  • Digital health
  • KLAS Event
Building Bridges

Building Bridges Between Healthcare Providers and Vendors

Through our research, we gain insight from the provider community. Through our KPIs, we learn what’s happening among the vendors. Together, these experiences allow KLAS a unique perspective on the HIT industry.
  • Vendor Success Principles
  • Vendor Engagements
  • KLAS Story
Buying a Partnership

Providers Are Buying Partnerships, Not Products

Providers are buying an IT team, a support team, an implementation and training team, a team of developers that understand healthcare, and an executive team that knows the direction healthcare is going in and can create a strategy that aligns technology with the ever-changing needs of providers. This sounds like more than just software.
  • Enterprise Imaging
  • imaging
  • Keystone Summit
  • KLAS Conference
  • KLAS Event
The Delicate Arch

KLAS Research and the Delicate Balance of Impartial Data

A striking visual, the arch rises out of the alien, red rock of southern Utah and stands as a recognizable symbol of the state of Utah, where KLAS is located. That might be reason enough for us to include the arch in our logo; we are proud of our roots. But there is more behind our use of the monument.
Clinician Burnout

The 3 Biggest Challenges in Healthcare IT

I was recently given the opportunity to sit in at some of the breakout sessions of KLAS’ Digital Health Investment Symposium. The group was brought together to, among other things, discuss the biggest challenges that Healthcare IT (HIT) faces and how best to solve those problems.
  • Interoperability
  • Investment Symposium
  • KLAS Event
  • Digital health
Telehealth: Which Vendors Help?

Telehealth: Which Vendors Can Help You Succeed?

While adoption isn’t widespread and movement is slow, our research shows that telehealth is happening. Despite the significant barriers, providers are engaging with vendors and offering virtual care to patients. There is excitement about the potential of telehealth, and providers are passionate about new avenues of improving healthcare.
KLAS Investment Symposium

Healthcare Investments: Good Investing Leads to Good Care

In a first for KLAS, today we gathered leaders in the financial sector of healthcare for our inaugural Digital Health Investment Symposium. Adam Gale mentioned, opening our Investment Symposium, there was a time where KLAS very intentionally ‘stiff-armed’ investors. Our focus, as a young company 20 years ago, was to serve the provider and the provider alone. This decision was influenced heavily by our mission to “improve the world’s healthcare.”
  • KLAS Events
  • HIT
  • Consumerism in Healthcare
  • Consumerism
  • Population Health
  • Digital health
  • Investor Symposium
Telehealth Fact or Fiction

Telehealth: Separating Fact and Fiction

Telehealth is a common buzzword in healthcare IT these days. But is it actually happening? What does it actually look like? And is it worth it? These are questions KLAS is working to answer in our upcoming telehealth report.
Provider Cost of Care

Cost of Care: The Provider Perspective

As we prepare for the upcoming Investment Symposium, we’ve discussed several big topics that have the attention of providers, vendors and investors alike. We started with a discussion on population health and realized quickly that a large piece of that discussion focuses around how we pay for healthcare.
Population Health or Population Sickness

Population Health or Population Sickness?

As great as it sounds, the PHM movement is not all that it seems. At least not yet, not in terms of healthcare information technology (HIT). While the term population health has caught on everywhere, it’s not yet in practice in most places.
EMR Usability Improvements

How to Make Your EMR More Usable

So, we slammed in the EMRs to get the meaningful use money. Many organizations did not have an effective plan for how to implement the EMR in order to improve quality of care of care delivery & efficiency.
Clinican Adoption

How to Drive Clinician Adoption of Population Health

As we’ve prepared to host the KLAS Investment Symposium later this month, with our partners: TripleTree, Intermountain Healthcare and the Marwood Group - we’ve wrestled with what subjects would bring the most value to attendees.
Cost of Care

How Do You Define the Cost of Care?

Healthcare payers, provider organizations, and especially patients all agree that healthcare costs are at unsustainable levels. One potential solution to this far-reaching problem is the new value-based care payment model.
  • healthcare financials
  • COC
  • Total Cost of Care
  • Cost of Care
Future of Enterprise Imaging

What is the future for Enterprise Imaging?

KLAS recently hosted a Keystone Summit for enterprise imaging. Earlier in the year we discussed what the topic of our Keystone Summit should be, with several obvious big topics lined up.
  • KLAS Conferences
  • Keystone Summit
  • imaging
  • Enterprise Imaging
Keystone Summit

The Keystone Summit on Enterprise Imaging

When great events occur, there are three types of persons manifested: First, the one who doesn’t realize that anything great is happening; second, the one who realizes something is going on but doesn’t know what it is; and third, the one behind the scenes making it all happen
KLAS Keystone Summit 2017

The Pioneers of Enterprise Imaging

Part of moving enterprise imaging to the forefront of HIT will involve pulling it out of radiology. Our best chances at success will come when providers in the specialties that use images (dermatology, ophthalmology, etc.), as well as primary care physicians, see the need for and become passionate advocates of enterprise imaging. One Summit participant put it this way: “Don’t see enterprise imaging as simply ‘radiology plus.'"
USA, UK

KLAS and the NHS: How will the UK Measure Interoperability?

I am really delighted to see that KLAS has begun their journey in helping the UK healthcare system measure interoperability. Having met with a cross section of CIOs and CCIOs in all care settings the KLAS team are getting this model together to reflect the UK health care system.
  • United Kingdom
  • UK
  • Interoperability
  • HIT
  • Healthcare industry
  • Healthcare
  • Health IT
Innovation Blog Cover Resized

Cube Brilliance - Why Context Matters in Healthcare Innovation

Early last month, I took the chance to get out of the office and spend the day among the blooming gardens of Thanksgiving Point in Lehi UT for the Utah HIMSS Innovations and Awards conference. Among the many impressive speakers, one that stood out to me was Todd Dunn, the Director of Innovation for Intermountain Healthcare Transformation Lab.
Sepsis cover image

Sepsis: Demonstrating CDS Progress in Healthcare

KLAS recently published our first report on Sepsis. A first of it's kind, Kody Hansen takes to the blog to discuss which vendors are impacting the fight against sepsis, and how they're doing it.
  • Hospital
  • inpatient
  • disease
  • Infections
  • health and wellness
  • Health IT
  • HIT
  • Healthcare
  • KLAS
  • Infection control
  • Infection
  • Sepsis
  • CDS
Doctor with bad news

Why We Do What We Do at KLAS

There are rare people in your life who are so important, so influential, and so close and personal that it is impossible to adequately express what they mean to you. For me, one of these people was Halvor Bailey. He was my best friend. He was closer than a brother. You can imagine my shock when I was informed of his sudden, unexpected, and untimely death at only 45 years old. He was the father of five children, the beloved son of his parents, and a friend to countless others. It was an inconceivable loss to all of us.
  • doctors
  • Health insights
  • HIT
  • health
  • Affordable Healthcare
  • Measurement
  • Making A Difference
  • Healthcare
  • KLAS
  • Why We Do What We Do
Think inside the box

The Digital Hospital in a Box

Imagine if the hospital EHR came in a box ready to deploy, would we be ‘playing’ with the box within the first week I wonder? Once upon a time we used to talk about a hospital without boundaries, in some areas that evolved to a liquid hospital, as we move to the next decade a new idea is starting to emerge, a new parallel, the digital hospital in a box.
Kent Gale Blog 12

The Start of the Best in KLAS Awards

The dark age of vendor partner selection was at its peak just prior to the turn of the century, the year 2000. The most successful vendors worked from the top down building strong relationships with provider executives to win big contracts. Marketing materials and PowerPoint presentations capped off with strong social relationships won big deals.
EMR Improvement Collaborative

The Red Herrings of EMR Satisfaction

When we first began digging into the data we’ve gathered during our EMR Improvement Collaborative, we were armed with a lot of assumptions and “common knowledge” about the industry. Luckily, at KLAS one of our favorite things to do is watch solid research bust the myths we thought were true.
Comparing Costs

Consumerism and Healthcare Price Transparency: How Can Patients Compare Costs?

The age of consumerism has arrived, and already we can see it creeping into the healthcare industry. With shifting government regulations and rises in both premiums and deductibles, many consumers of healthcare have begun to take their well-honed savvy-shopping skills and apply them to the care they receive. Many of these smart shoppers have run into something of a brick wall. While consumer products and services in other markets are rife with insight into cost and quality, healthcare—as it is in a lot of areas—is late to the game.
emr-logo-blog

A Deep Dive on the EMR Improvement Collaborative

In healthcare IT, the story is no different. We hear unending tales of the latest and greatest healthcare IT solutions, and yet often providers feel underwhelmed and oversold. Perhaps because it’s the cornerstone of an organization’s technology, the EMR often seems to carry more than its fair share of the productivity paradox.
  • Findings
  • research
  • KLAS data
  • KLAS
  • ROI
  • Usability
  • healthcare IT
  • Health IT
  • Healthcare
  • EMR
Nathan Evans

Why We Do What We Do: A Ninja Perspective

“Ugh, fine.” That’s not what I dream of a physician saying when I ask if they could spare a few minutes to talk with me about the healthcare IT products they use. But it’s what one provider said to me during one of my first calls at KLAS.
  • Provider Success
  • Provider
  • KLAS data
  • information
  • Information technology
  • Health Information Technology
  • Healthcare Advisory
  • healthcare consulting
  • healthcare providers
  • Health Information Technology.
  • Health IT
  • HIT
  • Healthcare
  • KLAS
  • insights
  • Advocate
  • providers
  • research
EMR Improvement Collaborative

The HIT Productivity Paradox

"You see the computer age everywhere but in the productivity statistics." Starting as far back as the 1970s industries began to see that as investment into IT increased, productivity decreased in response. As Meaningful Use and other government initiatives worldwide have pushed EMRs and other HIT solutions into the forefront of buying decisions, healthcare now faces its own version of this same paradox.
  • health
  • Healthcare
  • healthcare IT
  • Health IT
  • Data
  • survey
  • research
  • KLAS
  • collaborative
  • Usability
  • EMR usability
  • EMR
  • HIT
shutterstock_152274824 (1)

The Little Engine That Could – My Journey to KLAS

Many are familiar with the story The Little Engine That Could. For those unfamiliar, the story tells of a stranded train attempting to get toys to the children on the other side of the mountain. Several train engines passing by refuse to help, with various excuses for their lack of sympathy. Finally, a little blue engine offers humble assistance, exclaiming “I think I can!” again and again until the obstacle (the mountain) is overcome and the toys are delivered to the mountain village children.
  • CEO
  • hospitals
  • The little engine that could
  • Transparency
  • Health IT
  • Healthcare
  • KLAS
Jenifer Gordon Headshot

Maintaining the Quality of KLAS Data

Almost 11 years ago, through a great stroke of luck, I found myself working at a company in Utah called KLAS, whose mission is to improve the world’s healthcare. I came from a market research background, where one of the last projects I worked on was for a company that wanted to know whether families would buy more ketchup if it came in colors like purple and green. On many occasions during this project, I seriously questioned how my life’s choices had led me to work on something so trivial and that I cared so little about.
Methodology Post

How Does KLAS Conduct Research?

I can still remember when, as a kid, I discovered the fine print at the bottom of my cereal box announcing, “You must be 18 years of age to enter” as a caveat to their “win your own spy-gear tool kit” contest. I learned two things that day: first, becoming James Bond isn’t a solid career path, and second, always check for fine print.
EMR Title Page

The EHR Implementation as a Relationship

Are you married to your EMR? Richard Corbridge dives in to the parallels between relationships and the implementation of digital health IT solutions.
  • HIT
  • healthcare IT
  • Healthcare
  • Digital health
  • Ambulatory Care
  • Acute Care
  • EHR
  • EMR
Graphic Designer

Happy Little Charts: An Artist’s Love for Healthcare IT

“We live in a data-driven world,” said Dona M. Wong in her book The Wall Street Journal Guide to Information Graphics. Data had been a foreign concept to me prior to joining KLAS—an element that belonged in the world of mathematicians and scientists, not artists. Now as a graphic designer at KLAS, I have the opportunity to make a direct impact on healthcare...
  • cybersecurity
  • infographics
  • graphic design
  • insights
  • KLAS data
  • KLAS
ssm-health

Are We Making Intelligent Health IT Decisions?

I am part of a US based, 24 hospital IDN based in the Midwest. We make many imaging purchases every year. Information on which vendor and model are selected and which are not is recorded and trended. Most decisions are made at the local entity with input from the system.
  • Technology
  • Tech
  • Healthcare Tech
  • health
  • healthcare IT
  • HIT decisions
  • HIT Consulting
  • KLAS research
  • KLAS
  • HIT
shutterstock_132286817--2-

Interoperability and The UK: At the Center of History

Have you ever been at the center of history? I ask that question because for my whole life, I have been chasing history: driven by the desire to be a part of something bigger than myself, to be a part of a moonshot. To be able to look back and say, “Yep, I was there when that happened, and I was part of it.”
Adam Gale

KLAS in the Garage

It seems as though every company has a garage origin story. KLAS has more of a kitchen-table story, but I’m still grateful to have been a part of it.
richard-colbridge-bw (1)

The Liquid Hospital

Richard Corbridge, CIO of the Health Service Executive and CEO of eHealth Ireland - "The Irish healthcare system has been on an exciting journey putting building blocks in place to create a digital fabric..."
Hartford-Hospital-CT

#IUseKLASBecause - Spencer Erman

I have been involved with clinical informatics for around 10 years. Prior to this, I was an EHR end-user, then super-user, then physician champion. As I have come to learn, there are a myriad of things out there that may be used...
shutterstock_52886893 (1)

HIMSS 17: Solving the World's HIT Issues?

If you’re coming to the US to find answers to solve your country’s HIT problems, don’t. We haven’t solved very many yet ourselves. However, in my opinion, that can be a good thing.
Ferd Feola

#IUseKLASBecause - Ferdinand Feola

PMC first embarked on its electronic medical record (EMR) journey with the McKesson clinical inpatient system in 1998. They chose a best-of-breed path with their other IT needs, choosing to use Siemens MedSeries4 solution for: revenue cycle, scheduling, general ledger, accounts payable and materials management.
marty-paslick-bw1 (1)

#IUseKLASBecause - Marty Paslick

Care begins when a patient enters the doors of an HCA (Hospital Corporation of America) facility, and often the first interaction in a patient’s journey happens during registration
Corey Zeigler

#IUseKLASBecause - Corey Zeigler

FDRHPO (Fort Drum Regional Health Planning Organization) works with the North County Healthcare System in New York to evaluate, plan and strengthen the connection between the Fort Drum military community and healthcare in northern New York. One of our main goals is to identify the healthcare needs of Fort Drum, as well as the surrounding community.
brian-wetzel-bw1 (1)

#IUseKLASBecause - Brian Wetzel

As the director of diagnostic imaging and cardiology at Our Lady of Lourdes Hospital, I often find myself the position of decision-maker. In order to get solid data, I use KLAS.
Miguel Vigo IV

#IUseKLASBecause - Miguel A. Vigo IV

Recently, Edward-Elmhurst Health rolled out our new price estimation tool. This change is providing extremely accurate and timely price estimations and price transparency to our patients for all payers and for all hospital services.
annecharico-photo

#IUseKLASBecause - Mary Alice Annecharico

It is important for me to know what my industry peers are saying about their experiences. Henry Ford Health System (HFHS) needs to know what the values and critiques are of vendor products, professional resources, and services—especially as we plan for capital and operating investments that will support our organization’s strategic needs.
rachel-dunscombe (1)

#IUseKLASBecause - Rachel Dunscombe

Being the Intelligent CIO Customer Here in the UK, we used to have a magazine called Which? It was a consumer guide that came out monthly with features on everything from washing machines to cars. I secretly loved Which? and as a kid used to read it, looking at the scores and narratives around products.
quigley-down-under-selleck-2-resized

Quigley Down Under

KLAS’ culture, as those who’ve interacted with us can tell you, is full of quirks. For example, the IT dept. named the printers around the office things like “chainsaw” and “deforester” as a reminder to keep our paper-waste to a minimum...
  • Transparency
  • HIT
  • healthcare IT
  • Healthcare
  • providers
  • KLAS
  • impartial
  • accurate
  • Honest
hiring-practices

Hiring Character First

“How do we get our employees more engaged?” Many answers exist, and it all begins with great hiring. There are hundreds of different ways to attract candidates and fill positions, but at KLAS we look to hire character first.
  • Mission Driven
  • Mission
  • Health IT
  • Character
  • Healthcare
  • Hiring
  • Best in KLAS
  • KLAS
the-delicate-arch

Why the Arch? Explaining the Symbol of KLAS

For many, starting a new year involves looking back at the past with nostalgia. We’ve enjoyed walking memory lane to see how far we’ve come and, in many ways, what has stayed the same.
  • Healthcare industry
  • providers
  • health and wellness
  • health
  • Health IT
  • Healthcare
  • KLAS
population-health-collaboration

Population Health and Patient Engagement: Measuring Success

Participants at the Keystone Summit diligently vetted every detail of the proposed population health framework. One visiting provider executive, who was a bit uncertain of the gatherings benefit at the start, approached me mid-day and enthusiastically told me, “This is really great dialogue; I think the output of this conference will be very beneficial.” I have to agree with him!
  • Software
  • Technology
  • Health Tech
  • Health IT
  • Health Information Technology
  • HIT
  • providers
  • doctors
  • conference
  • summit
  • Keystone
  • health
  • Healthcare
  • health and wellness
  • Population Health
  • Pop Health
keystone-summit

Keystone Summit Providers: How Can Pop Health Vendors Improve?

It was fascinating to see the vendors working alongside the providers in trying to solve the population health puzzle. During the recent KLAS Keystone Summit, we had an opportunity to listen to/discuss ideas with a panel of thought leaders within the provider community.
casting-a-broad-net

Population Health: Casting a Broad Net

When I reflect on my experience at the Keystone Summit this year, I’m awestruck. I’m in awe that we got such a great group of HIT influencers together. I’m in awe that we put together a framework for a complex topic like population health. And I’m in awe that we did it all in such a short time.
full-grown

How Close is Population Health to Being Full-Grown?

“How close are we?” A simple question of possible significant consequence. For a football team, “How close are we to the end-zone?” changes the plays you make. For a marathon runner, “How close am I to the finish line?” changes how hard you push.
  • Healthcare
  • sports metaphor
  • health and wellness
  • health
  • Population Health
  • PHM
  • Pop Health
  • Health Information Technology
  • HIT
the-playbook

Good Sportsmanship and Good Ethics in Population Health

“The object of all competition should be to result in the friendliness, confidence, and goodwill that can never be developed unless you have good sportsmanship and good ethics.”
  • health
  • health and wellness
  • HIT
  • Healthcare
  • PHM
  • Pop Health
  • Population Health
conference-question

What is the Definition of Population Health?

Back in October of 2015, we approached our advisory board and asked if there was a topic worth convening a group of leading vendor CEOs and provider executives to discuss.
  • Information technology
  • IT
  • HIT
  • Pop health tools
  • Population Health Management
  • PHM
  • Pop Health
  • Healthcare
  • healthcare IT
  • health
world-heart-day

How do Enterprise Decisions Affect Cardiology?

Healthcare IT is integrating. As providers look to consolidate their IT landscapes, many cardiology departments still have to use multiple solutions patchworked together in order to meet all of their needs.
  • heart health
  • Heart
  • health and wellness
  • HIT
  • Enterprise solutions
  • CVIS
  • Cardiology
  • Cardio
  • Healthcare
consulting---puzzle-pieces

What are the Emerging Needs of Healthcare Consulting?

In this final blog of my consulting trilogy, I would like to share some insights on our research into where healthcare organizations anticipate needing consulting help in the future.
  • Consults
  • Advisory firms
  • research
  • HIT Insights
  • HIT
  • healthcare consulting
  • Healthcare
cover-image---secure-messaging

The Explosive Growth of Secure Communication

Out on the hospital floor, things can get chaotic. The logistical demands of tracking patients, nurses, doctors, administrative staff, and materials can get exhausting. Amidst the coordinated chaos, frustrations over outdated communication methods and worries about HIPAA compliance shouldn’t slow providers down. Yet when given the choice...
potholes

Consulting Potholes: Watch Out For These 5 Things

In my last post, I shared the top 5 critical attributes of a consulting firm that help drive successful engagements for clients. Naturally, we also must discuss the 5 most common struggles experienced when working with external advisory consultants...
  • Challenges
  • Consulting problems
  • Struggles
  • health
  • Healthcare
  • HIT
  • Advisory Firm
  • HIT Consulting
  • Advisory Services
  • Consulting
blockchaine8c170563b3765829cbaff000080311a

Will Blockchain Really Solve the Interoperability Problem?

Security concerns continue as one of the biggest roadblocks between healthcare vendor solutions and true interoperability. If achieving interoperability meant nothing more than making patient data accessible everywhere without regard to privacy or security, the industry would have already achieved success...
consulting-firms

Top 5 Attributes of Effective Advisory Firms

I’ve spoken with many healthcare organizations as of late. As healthcare becomes increasingly complex, many organizations feel the need to look for advisory expertise to help them navigate new issues. Some even express a desire to enlist outside support that can help speed up their own initiatives.
value-based-care823068563b3765829cbaff000080311a

When Will Value Based Care Actually Happen?

Value-based care (VBC) may seem to be the logical goal of healthcare providers; why wouldn’t you focus your attention on the quality of provider performance?
  • Technology
  • Tech
  • IT
  • Healthcare
  • Health IT
  • Pop Health
  • Population Health
  • Caradigm
  • Lightbeam
  • Xerox
  • Health Catalyst
  • Premier
  • Verisk Health
  • Wellcentive
  • Optum
  • IBM
  • Advisory Board
  • VBC
  • value-based care
  • Value Based Care
community-hospital-sign

Community Hospitals: KLAS Is Excited to Look Forward

KLAS defines the community hospital market segment as hospitals with 200 beds or less. As detailed in our most recent community HIS report, providers in the community hospital space prefer ...
  • Health IT
  • health
  • Healthcare
  • HIT
  • Hospital IT
  • Hospital
  • Community Hospitals
tomosynthesis---worth-the-investment0d9c6c563b3765829cbaff000080311a

Which Imaging Solution is Best for Breast Cancer?

Breast cancer is arguably the best-branded medical condition in the United States. One in eight women receive a breast cancer diagnosis during their lifetime, making it the most common cancer worldwide. It stands to reason that patients have become particularly educated regarding this disease.
credit-score-and-care-management

Care Management, Your Credit Score, and the Future

Your health status may be assumed or predicted, at least in part, based on your credit score. So believe researchers at Duke University based on a study published in 2014. The idea might seem a little far out there, sure. But this new kind of thinking mirrors how healthcare organizations, particularly payers, now think about care management—they are embracing new and different paradigms.
the-broken-lock

Healthcare IT Security Solutions: Are You Prepared?

As healthcare solutions become ever more IT focused and the IoT (internet of things) grows ever larger, cyber attacks on care facilities become increasingly prevalent. Many even feel that healthcare lags behind other industries in their ability to secure confidential data.
  • regulation
  • HIPAA Compliance
  • HIPAA
  • KLAS
  • Dell
  • Dell Services
  • Clearwater Compliance
  • Ransom
  • Hospital Attack
  • Hospital
  • Malware
  • ransomware
  • PwC
  • CynergisTek
  • Deloitte
  • Security Advisory Services
  • healthcare IT
  • Health IT
  • Healthcare
  • HIT Security
  • Security
interoperability8cbc6a563b3765829cbaff000080311a

What Do You Need to Achieve Interoperability?

In today’s healthcare IT landscape, it’s hard to find a buzzword bigger than interoperability...
  • athenahealth
  • Cerner
  • Epic
  • HIT Vendors
  • HIT
  • healthcare IT
  • Healthcare
  • health
  • interop
  • interoperability summit
  • Interoperability Measurement Advisory Team
  • Interoperability
a-strong-population-health-team

Why Vendors Must Build a Winning Population Health Team

In order to excel at population health, you have to put all the important pieces together, just as a great coach knows that to win, you have to have a stellar team that plays well together.
  • chicago bulls
  • michael jordan
  • sports
  • sports analogy
  • winning team
  • team
  • big data
  • health and wellness
  • healthcare IT
  • Healthcare
  • PHM
  • Population Health Management
  • Population Health
  • Pop Health
asc639067563b3765829cbaff000080311a

Ambulatory Surgical Centers: Insights Coming Soon

As the demand for healthcare providers to improve patient outcomes, increase efficiency in physician practices, and achieve higher levels of quality grows, so too does the demand for ambulatory surgical centers (ASCs).
  • reduce costs
  • Patient outcomes
  • workflow
  • efficiency
  • Healthcare
  • Health IT
  • ASC
  • surgical center
  • surgery
Doctor with a heart

World Heart Day: A Look At Cardiovascular IT

Today on World Heart Day, KLAS is happy to announce that we’re already hard at work on another cardiovascular report. This upcoming release will...
  • Provider Success
  • Provider
  • KLAS
  • imaging
  • health and wellness
  • heart disease
  • Health IT
  • Healthcare
  • health
  • CVIS
  • Heart
  • World Heart Day
  • Cardiovascular health
  • Cardiology
shutterstock_127239275

Deconstructing PACS: Is it the best solution?

In my recent conversations with healthcare providers, the terms “deconstructed PACS” and “reconstructed PACS” have come up—sometimes even both terms in the same conversation...
  • Healthcare
  • Image storage
  • Images
  • imaging
  • Health IT
  • Picture archive and communication system
  • Archive
  • PACS
shoulder-x-ray

What’s the Best Portable X-Ray for Your Needs?

Like the computer of yesteryear, x-ray technology has traditionally needed a room of its own to function properly. This can pose a significant problem to many patients, particularly those in critical situations, where walking into a room and laying on the x-ray bed is difficult, if not impossible.
  • women's imaging
  • HIT
  • Healthcare
  • GE Healthcare
  • GE
  • Shimadzu
  • Carestream
  • Fujifilm
  • imaging
  • research
  • product review
  • portable x-ray
  • x-ray
Erik Bermudez Acute Care Blog 2 Image Raised Hand

athenahealth and eClinicalWorks: The New Acute Care EMR Market Entrants

I have the responsibility and privilege at KLAS to answer many providers’ inbound questions around the acute care EMR market.
  • University of Toledo Medical Center
  • eClinicalWorks 10i
  • Tidelands health
  • Health Systems
  • Hospital
  • athenaOne
  • enterprise application
  • inpatient
  • Beth Israel Deaconess Medical Center
  • webOMR
  • RazorInsights
  • EMR market
  • KLAS
  • EMR
  • Acute Care
  • eClinicalWorks
  • athenahealth
Bradley Hunter Back to the Fundamentals Blog Image

Population Health: Back to the Fundamentals

In our population health journey as an industry, we need to follow the example of all great sports movies. The team that is challenged consistently has a coach that points the team one way—back to the fundamentals, back to basics.
  • Stratification of Populations
  • Provider
  • Clinical Data
  • EMR
  • Pop Health
  • PHM
  • Population Health
Monique Blog #1 Report Cover Image

Modern-Day Warrior—Pink Sword, Please!

One of the perks of working with healthcare’s superstars is working with individuals who make a difference. I was fortunate enough to cross paths with such a superstar, JoAnn Pushkin.
  • Density Education National Survivors' Effort
  • DENSE
  • mammogram
  • mammography
  • 3D mammography
  • tomosynthesis
  • dense breast
  • JoAnn Pushkin
Erik Buying Decisions Blog 1

Hospital EMR Buying Decisions—Heating Up or Cooling Down?

In June of this year, KLAS released our annual Hospital EMR Market Share Report—and every piece of research points to “heating up.” Meaningful use has largely died down in energy, and buzzwords like population health, interoperability, and a slew of others are now dominating the healthcare IT world. What impact do these new market trends and dynamics have on the replacements and purchasing of core hospital EMRs?
  • Allscripts
  • MEDITECH
  • MEDHOST
  • Healthland
  • Evident
  • eClinicalWorks
  • athenahealth
  • Epic
  • Cerner
  • Paragon
  • McKesson
  • EMR Market Share
  • EMR Buying Decisions
  • EMR
  • EHR
  • Hospital EMR
Bradley PHM Basketball Image

The Skills Needed to Win the Population Health Game

The world of population health management (PHM) is ever changing and evolving. It makes me think of the game of basketball. As every child learns to play the game of basketball, shooting stands out as a very important part of the game. Shooting leads to scoring, and scoring is what is displayed on the scoreboard.
  • NBA
  • Baskeball
  • Patient
  • High-COst
  • High-Risk
  • Population Health Management
  • Population Health
  • PHM
Bob Cash Interoperability Steak Sizzle Blog Image

Interoperability: Will the Taste of the Steak Match the Excitement of the Sizzle?

Several years ago, I was in a meeting to discuss the promotion of a new medical service offered by the organization I was working for. One of our public relations leaders wondered if we might be offering “more sizzle than steak.” It wasn’t that we didn’t have a service worth promoting, but he suggested that it might not be fully developed to the point that its quality and benefit matched the level of promotion we were suggesting.
  • Care Elsewhere
  • Care Everywhere
  • CommonWell
  • Carequality
  • Epic
  • Cerner
  • Interoperability
Warren Blog #3 Cover  Image

Measuring the Success of Value-Based Care Services

As value-based care (VBC) and different variations and combinations of payment models continue to evolve, providers are confronted with the need for new expertise and capabilities. Not only do organizations need to measure and affect clinical care, they also...
  • Truven Health
  • Premier
  • Deloitte
  • Valence Health
  • Conifer Health
  • Healthagen
  • Evolent Health
  • Lumeris
  • Advisory Board
  • PSHPs
  • Payment Programs
  • Risk-Based Contracts
  • payment models
  • VBC
  • value-based care
Price Transparency Joe VDG Blog  Image

Healthcare Price Transparency and the "Mystery" Bill

It's usually the patient waiting for the doctor, but this time it was the other way around. When I arrived at the doctor’s office 20 minutes late for my scheduled appointment and they still accepted me in, I was quite pleased. The fact that my doctor’s visit for a skin condition only took 15 minutes made me even more excited.
  • medical bill
  • Doctor
  • Patient
  • Healthcare Price Transparency
  • Price Transparency
Bob Cash Interoperability Applying Pressure Blog Image

Interoperability - Applying Pressure

More than forty years ago as I completed my Scouting First Aid merit badge, I learned that one of the keys in responding to bleeding is to apply pressure. Of course, applying pressure is not a one-size-fits-all approach.
  • CHIME
  • Argonaut Project
  • Sequoia Project
  • CommonWell
  • patient care
  • Intraoperability
  • HIMSS
  • EMR
  • EHR
  • ONC
  • HIT Vendors
  • MACRA
  • Interoperability
Value-Based Care Warren Whitford

How Well are Vendors Positioning Providers for the Future?

New care-delivery networks and value-based arrangements are emerging in communities nationwide. While the pace of change varies in different communities, healthcare organizations must be proactive or risk being left behind. The transformation in how providers deliver and are paid for services is, and will continue to be, challenging.
  • Valence Health
  • Premier
  • Evolent Health
  • Advisory Board
  • Pay-Per-Performance
  • Fee-for-Service
  • Patient Engagement
  • value-based care
Health Insurer of the Future?

Health Insurer of the Future? Health "Ensurer"

Yes, we need coverage. I have five kids, so I can’t get by without it and wouldn’t even dare to try. But you have to admit, don’t we all find ourselves thinking, when (if ever) does the real value of health insurance kick in?
  • health and wellness
  • fee for service
  • pay per performance
  • Accountable Care
  • value-based care
  • Health Insurance
  • Insurance
  • Health Insurer
Security Blog 2 Image Trisha A

Healthcare Security Maturity?

It is common to hear that healthcare is lagging behind financial services and other industries when it comes to information security. Unfortunately, it is also common to hear of patient health information breaches, phishing attacks on hospitals, and compromised personal health information.
  • CHIME
  • HIT Security Research
  • IT security
  • healthcare IT security
  • HIPAA
  • phishing
  • patient health information security
  • Privacy
  • Security
Interoperability Blog Bob Cash Garden Furrows

Interoperability: Getting the Water to the End of the Row

Our current situation with interoperability is one where the water rests, figuratively, at the head of the row with tremendous potential to water a fertile field. But, in a few instances, we have not really opened the irrigation gate at all; and more often, we have started the flow but have not
  • connectivity
  • EMR
  • clinician workflow
  • Interoperability
Value-Based Care Blog 1

Value-Based Care Transformation: How some providers are measuring success

It has been nearly nine years since the Institute for Healthcare Improvement launched initiatives designed to simultaneously improve the patient experience, improve the health of populations, and reduce the per-capita cost of healthcare. Now, unaligned incentives along with fragmentation and lack of coordinated care continue to be major issues within the U.S. healthcare system.
  • clinical outcomes
  • clinical care
  • patient satisfaction
  • patient access
  • patient experience
  • Population Health
  • fee for service
  • pay per performance
  • Payment reform
  • coordinated care
  • value-based care
Joe VDG Blog Accountable Scare

Accountable Care Is Now Accountable Scare

Once considered unique and applicable to just a limited number of healthcare organizations, accountable care models and programs now dot the map and dominate local and national healthcare conversations.
  • Patient outcomes
  • Population Health
  • Provider
  • Payvider
  • Payer
  • Patient Engagement
  • Care Management
  • value-based care
  • Accountable Care
4 April 2016 Security Blog Trisha

Healthcare Cybersecurity: an Everyday Headline

Phishing, data breaches, ransomware, bitcoins—buzzwords that are becoming all too familiar in the headlines and are certainly included in the boardroom discussions of healthcare facilities around the globe.
  • Security Advisory
  • personal health record
  • cybersecurity
  • security breach
  • Office of Civil Rights
  • bitcoin
  • ransomware
  • Data Breach
  • phishing
  • Healthcare Cybersecurity
Kent Gale Blog 12

Interoperability: Was It a Fair and Accurate Measurement?

The 2015 interoperability study is my all-time favorite KLAS study in my 19 years of doing studies. The interoperability research has done the most of any study I have done to dispel misperceptions and rumors and transparently report on how individual vendors are delivering. To get things right, we had to face the fact that gathering research without having it tagged as biased or flawed was a difficult challenge.
  • Stan Huff
  • Micky Tripathi
  • Beth Israel Deaconess Medical Center
  • John Halamka
  • Boston Children's Hospital
  • Daniel Nirgin
  • Allina Health
  • Susan Heichert
  • Orlando Health
  • Allscripts
  • Rick Schooler
  • Spectrum Health Cio
  • Cerner
  • Patrick O'Hare
  • Epic
  • Lee Memorial
  • Mike Smith
  • Truman Medical Center
  • Mitzi Cardenas
  • NextGen Healthcare
  • MEDITECH
  • Citizens Memorial
  • Denni McColm
  • EHR
  • EMR
  • Kent Gale
  • Interoperability
Reality Check Blog #11 C

A Reality Check

It is abundantly clear to me that the public perception of what is happening with interoperability is not in line with reality. I have seen many EMR vendors up close and personal, and there is a dramatic variance between vendors. I have had the privilege of debating, discussing, and sharing insights and thoughts with most of these industry senior executives...
  • 2015 Interoperability Study
  • KLAS Keystone
  • athenahealth
  • Jonathan Bush
  • MEDITECH
  • Howard Messing
  • DC
  • Washington
  • Marriott International
  • Bill Marriott
  • EMR
  • Interoperability
Kent Gale Blog #10 C

Data blocking: pernicious evil or random personal preference?

Sending our two young sons to bed without dinner because they were fighting, even after a serious warning—is that appropriate discipline that engenders accountability and creates responsible, kind adults? Or is it a ploy to save money, guarantee a quiet adult evening, enjoy all the food for ourselves, and/or abuse our children? It may be a stretch, but...
  • Sequoia Project
  • Carequality
  • CommonWell
  • CareEverywhere
  • sharing patient records
  • Data Blocking
  • Interoperability
Kent Gale Blog #9 C

Interoperability: How Perception Maps to Reality

Our CHIME panel of CIOs included a great question in the October 2015 Interoperability study that provided valuable findings worth reviewing today to eliminate misinformation and help you understand where perception matches reality.
Kent Gale Blog #8 Image

Peer Pressure and Interoperability; Does Anonymity Help?

The peer pressure around public statements and public actions can do much good or much harm. This second blog in a series of three explores what happens when passionate industry participants can express themselves free from public scrutiny.
  • CommonWell
  • Siemens
  • RelayHealth
  • NextGen
  • MEDITECH
  • McKesson
  • Greenway
  • GE Healthcare
  • Epic
  • eClinicalWorks
  • Cerner
  • athenahealth
  • Allscripts
  • EMR
  • Interoperability
Kent Gale Blog #7

American Idol winner based on votes—similar to providers voting on individual vendor connectivity

For provider organizations, connecting to outside EMRs is a part of their everyday life, and the October Interoperability 2015 study gave them a chance to vote on the easiest and most difficult vendors to connect with when sharing outside patient data.
  • MEDITECH
  • McKesson
  • Greenway
  • GE
  • NextGen
  • eClinicalWorks
  • Appscripts
  • CCD
  • Cerner
  • athenahealth
  • Epic
  • Patient data
  • Interoperability
  • EHR
  • EMR
  • vendor connectivity
Kent Gale Blog Interoperability Series 6

Interoperability and Your Travel Agent: Is There a Connection?

Our October 2015 interoperability findings confirmed that 91% of providers participating in information exchange were exchanging patient records with outside organizations. About three-quarters of those were pushing records (TOC documents) to others, typically in the form of CCDs. One third reported they were actually requesting and pulling records that were potentially consumed by their resident EMR. Now, what does “consumed” really mean?
  • medical-summary document
  • C-CDA
  • MEDITECH
  • Allscripts
  • NextGen
  • McKesson
  • Greenway
  • GE
  • eClinicalWorks
  • athenahealth
  • Epic
  • Cerner
  • CCD
  • electronic sharing
  • EMR
  • Interoperability
Vendor Connections Kent Blog #5

Why are so few sharing inside the family? Same-vendor connections should be easier!

Transparency around vendor performance is the passion at KLAS. It all started in 1996 when Scott Holbrook, Leonard Black, and I debated how best to measure vendor performance and transparently report it to the provider community. Had I known how difficult starting KLAS would be, I likely would have opted out. But considering the opportunities we have had to help providers and the wonderful relationships we have established, I am so glad I opted in!
  • patient records
  • HIE
  • EHR
  • EMR
  • Epic
  • eClinicalWorks
  • Cerner
  • athenahealth
Kent Gale Blog Connectivity

Connectivity: Where does the rubber meet the road? A closer look at eHealth Exchange (The Sequoia Project)

Real measurement of patient record sharing brings clarity to what is actually happening. Public statements by collaboration leaders and vendor sponsors, however well intended, can create distrust if shown to be inaccurate. Excited announcements referring to hundreds of customers leaves a sense of great success when those customers have yet to go live with the solution and enjoy the benefit.
Kent Gale Interoperability Blog

Interoperability—It starts with the EMR vendors . . . Who’s in the game?

Hundreds of EMR/EHR vendors are government certified, and as the origin of the patient record, they are expected to be interoperable. KLAS invited 12 prolific EMR/EHR vendors to attend the Keystone Summit to test, evaluate, and modify an interoperability questionnaire originally built by a group of provider experts KLAS called the fantastic four.
  • Keystone Summit
  • Interoperability
  • EHR
  • EMR
Part of Long-Term Plans (Quadrant) PHM Blog

What It Means to Be a Successful Population Health Management Vendor in 2016

In an emerging market, being a good vendor doesn’t mean being perfect right out of the gate or right out of the box. In many ways, that’s impossible now; not only are solutions in the process of maturing, but providers themselves are still figuring out what PHM means for them—and discovering that it’s a moving target.
  • Population Health Management
  • Pop Health
Kents Blog Interoperability: Polevault

Interoperability: Counting Transactions is Not the Answer

When vendor CEOs challenged KLAS to find a way to deeply measure interoperability, it seemed an impossible task. Even though KLAS has bright people, a deeper industry measurement needed serious expert guidance and oversight.
  • Keystone Summit
  • KLAS Keystone Summit
  • Interoperability
10 Top Trends of 2015

10 Trends of 2015

Today we watch over 800 products across the continuum of care, publishing over 60 in-depth reports each year. We can barely keep up with everything—it is no wonder that we struggle to keep you up to date. So for all the healthcare leaders I work with (and the ones I don’t), here are a few findings you might have missed this year.
Interop Blog Image Dec 2015

Keystone Summit: Uniting Health IT Vendors

Today’s blog explores the courage, integrity, and tenacity displayed by vendor CEOs at the KLAS Keystone Summit. I get goosebumps when I get to work with vendor executives who exhibit the courage and integrity I would want in my vendor if I were responsible for a healthcare organization and the patient care we delivered was impacted by them. A similarly thrilling opportunity to...
  • NextGen
  • MEDITECH
  • MEDHOST
  • McKesson
  • Healthland
  • Greenway
  • GE
  • Epic
  • Cerner
  • athenahealth
  • Allscripts
  • Interoperability
  • KLAS Keystone Summit
VBC Cover Blog Image

Will You Survive the Journey to Value-Based Care?

As a result of this massive market shift, many consulting firms and purpose-built value-based care managed services firms are trying desperately to position themselves as the best resource to help providers successfully prepare for and operate in this new and exciting world of value-based care.
Interoperability

KLAS Keystone Summit—United Nations or Continental Congress?

Getting 12 competitive EMR vendor executives in the same room at the same time was, in and of itself, a miracle. Having them agree on an interoperability measurement tool was a second miracle. And having them embrace an actual, transparent measurement of the current state and trajectory of interoperability in order to stave off unneeded and ill-advised government intervention, thereby allowing the private sector to self-manage, would be a third miracle.
  • KLAS Keystone Summit
  • Interoperability
  • EMR Interoperability
Interoperability

“I meant close the fridge, not the bridge,” a prominent comedian said.

Recently, 240 participants in a KLAS interoperability study overwhelmingly picked standards as key to the advancement of interoperability. Could that be interpreted as a need to develop more standards before real progress will be made? Thankfully participants’ voices fine-tuned the clamor around standards, noting that unclear standards are the greatest hurdle to sharing.
Population Health

Population Health: An RFA Market

Over the last few years, RFAs—or requests for anything—have become a reasonably common occurrence when healthcare organizations are looking for a healthcare IT vendor solution in the complex areas of population health and value-based care.
  • FRI
  • RFA
  • value-based care
  • Population Health
United Arab Emeratis

Middle East Successes, Challenges and Trends

Several months ago, KLAS visited the Middle East region. Over the course of five days, we were fortunate enough to have site visits with nine healthcare provider organizations. Here are a few highlights from some of the conversations we had.
  • InterSystems
  • Epic
  • Cerner
  • United Arab Emirates
  • Saudi Arabia
Data Security

Health Data Security

The security of private health information is a mounting concern for everyone. Reports of various breaches that leave customers vulnerable often make headlines; even inadvertent breaches can cost a company significantly.
  • Security Breaches
  • Security
  • Data Security
Imaging Ribbon

Women's Imaging

About one in eight women in the United States will develop invasive breast cancer during the course of a lifetime. Due to this daunting statistic, women are becoming more informed about various imaging options and available procedures in order to mitigate late diagnosis.
  • GE
  • Siemens
  • Hologic
  • women's imaging
  • tomosynthesis
  • mammography
Flexibility in Deployment

athenahealth or eClinicalWorks: Which One Is Right For You?

A little over two months ago, provider energy and market momentum pushed KLAS to conduct an in-depth analysis around two powerhouse ambulatory vendors that dominate mindshare among ambulatory EMR decisions for independent physician practices. These vendors are athenahealth and eClinicalWorks.
  • ambulatory
  • eClinicalWorks
  • athenahealth
keystoneInverted

Combating Interoperability Failure, No More Patients Killed by Friendly Fire?

Are organizations hoarding? Unwilling to share? Uncooperative? Heartless? When referring to the sharing of patient clinical records, are we talking about EHR vendors, acute care provider organizations, family practice doctors, or HIEs? It doesn’t matter much if the patient dies as a result of not sharing records. It doesn’t much matter if that lack of sharing records kills the patient. In September of 2014, many of the largest EMR vendors challenged KLAS to step up and be the Switzerland of interoperability to help speed up plug-and-play clinical exchange that effortlessly slides into the clinician workflow. Accepting the assignment with trepidation, KLAS will use key findings from over 240 recent healthcare provider interviews as a catalyst for actionable solutions at the KLAS Keystone Summit, Oct. 1–2.
Implementation Potholes

Top Ten Ways to Avoid EMR Implementation Potholes

For KLAS’ recent report, Implementation Potholes 2015: How to Smooth Out the Ride , we interviewed healthcare providers, vendors, and consultants to determine which EMR vendors provide the smoothest implementations and which potholes each of the vendors’ clients can expect. As part of the report, we asked what best practices providers should employ to make the transition as smooth as possible. Our top ten findings are below.
HIM Services Sahreable

What Will the Coding Environment Look Like a Year from Today?

As the United States prepares for ICD-10’s deadline, healthcare providers across the nation look inward to evaluate their organizations’ ability to cope with efficiency loss. Many have purchased computer-assisted coding solutions, but, many of these providers still have unmet expectations. In order to hedge their bets, many organizations have contracted coders from multiple outsourced coding firms to supplement their in-house coders. The hope is that when they need even more coders, they will be able to leverage their existing vendor relationships to fill the gaps.
breaches_cropped

1,217 PHI Breaches and Counting

Since October 2009, 1,217 breaches of unsecured protected health information (PHI), each affecting more than 500 individuals, have been reported to the Office for Civil Rights. These breaches have affected a total of 133,253,121 people. As smaller breaches do not need to be reported to the U.S. Department of Health and Human Services, the real number of PHI breaches is certainly much higher. For instance, the Identity Theft Resource Center (ITRC) has found that since 2005, breaches in the medical/healthcare industry have affected more than 156 million people.
Patient Portals Shareable Image

Patient Portal Adoption: From 5% to 20% and Beyond

Patient access to clinical data is one of the most difficult-to-achieve aspects of meaningful use. Currently, only 5% of patients are required to be accessing data, but with meaningful use Stage 3 looming, the impending demands of payment reform, and the anticipated benefits of patient engagement in the value-based-care world, many providers are ramping up their patient portal efforts and are getting adoption rates well north of 20%.
Acute EMR consolidation graph

Acute EMR market consolidation – And then there were five

There are a significant number of providers running legacy EMR systems that will soon need replacement. Pressure from meaningful use continues to force change. Payment reform and value-based care are driving many provider organizations to standardize, merge, and partner to survive.
  • Allscripts
  • Siemens
  • QuadraMed
  • MEDITECH
  • McKesson
  • GE
  • Epic
  • Cerner
  • EMR
Productivity CAC

Who Provides Productivity AND Partnership in CAC?

Based on industry research and KLAS analysis, it seems clear that ICD-10 will deliver a major hit to coder productivity. Healthcare providers are looking to CAC to mitigate this loss before it happens, a fact that is reflected in increasing sales and implementations of CAC solutions.
Hotel Bell_resized

Population Health Management and a Serious Hotel Wake-up Call

Most vendor products in the population health market are new, and some healthcare provider organizations are going down this road for the first time. The need for hand-holding and ongoing guidance is tremendous.
  • Business intelligence
  • BI
  • Pop Health
  • Population Health Management
Specialty Pharmacy_resized

What Makes Specialty Pharmacy Special

The Specialty Pharmacy market addresses the expensive and difficult-to-access medications that are prescribed for complex disease states. Specialty pharmacy IT vendors claim that the transfer of patient data from EMRs to pharmacy systems exists in limited deployment today but readily admit that the reverse flow of patient information is not yet happening.
  • value-based care
  • Population Health
  • EMR
  • Hepatitis C
  • SOVALDI
  • Pharmacy
  • NASP
  • National Association of Specialty Pharmacy
  • Pharmacy IT
  • Specialty Pharmacy
Human Capital Management_resized

#1 Cost for Healthcare Providers Is...

Since healthcare providers’ number one cost is their people, organizations have very high expectations of the Human Capital Management (HCM) systems they use to manage them. KLAS found only one broad/suite vendor and a few focused/niche vendors that earned the designation of Beyond Efficient in the KLAS report.