All Blog Articles

an ipad displaying a lock symbol

Medical Device Security – A Sneak Peek at an Upcoming Report

At the end of the day, medical device security is about protecting patient safety and safeguarding protected health information (PHI). I would like to revisit some of our findings from last year’s report and give you a sneak peek into a follow-up report that KLAS will be publishing on the early vendors that are seeking to help healthcare organizations address these security concerns.
building a pyramid with symbols of health

Payer Care Management: Vendors Could Do Better

It’s like an SAT question: population health is to the EMR what care management is to the core claims platform. (There’s your SAT throwback for the day.) The problem is that payers often can’t figure out what all the data means in their core claims platform. And that is where vendors in the space can step up their game.
a nurse educating a patient

Winning in Patient Engagement

It's a really exciting time in the healthcare industry for patient engagement–focused business. For a fairly long time, healthcare providers from enterprises to physicians have understood that helping patients get more engaged in their care drives better outcomes and higher satisfaction.
  • patient experience
  • Patient Portals
  • Patient Engagement
illustrated face with digital lines

First Look – Suki, A New Entrant in the Learning Virtual-Scribe Market

Suki was one of the most mentioned companies in KLAS’ Emerging HCIT Companies 2019 Report, published in February of this year. This indicates that Suki is a top-of-mind emerging company among provider organizations—leaving us with a desire to learn and understand more about it.
  • Voice Recognition
  • Artificial Intelligence
Using a tablet with AI

Current Uses of AI in Healthcare

Health information technology is an exciting industry for the potential application of AI. Practical applications are not widely used or available, but early adopters have made some interesting first steps.
looking at healthcare costs with a magnifying glass

Healthcare Cost Transparency Today – Illuminating or Humiliating?

As consumers, we often feel punished or looked down upon for trying to understand healthcare costs. Intentional or not, that approach creates an environment of fear, uncertainty, and mystery. But what if you and I felt empowered to choose, and what if the healthcare system engaged with us as consumers, not as patients?
  • Consumerism in Healthcare
  • Price Transparency
filing cabinet drawers coming out of a laptop.

First Look – Don’t Confuse Digital Fax with Legacy Fax

Healthcare organizations conduct numerous information-sharing transactions daily relative to sharing patient information. Many of these transactions are still being conducted with legacy fax solutions. New digital-fax solutions are emerging that will help to resolve many of the current challenges related to expenses, security, confidentiality, efficiency, and equipment.
pharmacists looking over drug inventory

Medication Inventory Management

We are all aware of the fact that healthcare lags behind other industries. Barriers such as heavy regulations and intense scrutiny weigh down technological advancements. And as KLAS’ Medication Inventory Management 2019 report shows, medication inventory management (MIM) is no exception.
family member supporting woman with cancer

Relationships Key to Radiation Therapy

An estimated 43.8 million people were living with cancer in 2018, but death rates for people with cancer are dropping due in large part to advances in early detection and treatment. We at KLAS are eager to help cancer-treatment technology save even more lives. That’s one reason I’ve been so enthusiastic about the publishing of KLAS’ Radiation Therapy 2019 report.
using the cloud on a device

Considerations as Healthcare Moves to the Cloud

The case for moving healthcare to the cloud is already strong. However, healthcare systems need to make big changes to their mind-sets and finances to ensure that new processes, governance, financing, and skills are aligned for the future.
working with a chatbot

First Look – What’s Up, Bot? Taking Patient Engagement to the Next Level

Through KLAS’ ongoing research efforts on innovations and emerging technologies, bots are transitioning to the forefront of the emerging patient engagement–technology and consumerism discussions. We believe more advanced healthcare bots will be emerging from the social bots that are provided by Amazon, Google, and Apple.
digital plant growing out of technology

Emerging HCIT Companies: Midyear Update

Our goal with the midyear update for the Emerging HCIT Companies report was to share a list of the companies that are popping up on the healthcare radar and to quantify which market segments they play in.
A man holding out a virtual symbol of a locked house

Cybersecurity: Perspectives on Third-Party Risk Management

Third-party risk is a problem that costs the healthcare industry $23.7 billion a year, and represents the majority of security breaches outside of phishing email attacks. This AMCA breach was massive; recent updates bring the total number of affected patients to 24.3 million. Events like this are the main reason cybersecurity is so top of mind for healthcare providers.
A stethoscope on a passport

DHIS19: Global HIT Trends

For several years, KLAS has done symposiums focused on bringing leading healthcare providers and vendors together with investment companies with the aim of focusing development and innovation on the areas most in need within healthcare. At the request of several firms, we decided to host a similar event in Europe to look at investment trends and barriers to their adoption outside the US.
various devices interfacing

First Look – New Healthcare API Solutions Will Drive Market Disruption

Almost all healthcare organizations have implemented integration engines (IEs) to create interfaces from disparate best-of-breed IT applications to their enterprise IT applications. Most of these interfaces are based on HL7 2.X interface standards (using the term standards loosely) to create the data streams between IT application systems.
Plants starting to grow out of coins

Investing in Value-Based Care

Ahead of the Digital Health Investment Symposium, we interviewed Ryan Engle, a partner at TT Capital Partners, to hear his views from the investment community on the healthcare industry’s shift to value-based care.
Artificial Intelligence

The AI Hype: Separating Fact from Fiction

Let’s ask ourselves a question: “Does the hype surrounding AI within healthcare merit attention from investors?” The key word is hype. We do see a lot of reports in trade journals and in the mainstream media about the potential benefits of AI tools within the healthcare and life sciences industries. But a lot of that reporting is really about potential and not about tools that are currently available.
Data_Archiving_andreync

Legacy Data Archiving

As large systems buy community hospitals, physician practices, and ambulatory groups, they need to move those sites to their enterprise platforms. The problem is that storing data in the new or old application is expensive, especially old data. Data archiving involves taking the old data and putting it into an accessible off-premise cloud or data center of some kind.
car dashboard design

The Role of Design in the EHR

The EHR is an oddity in software design due to its peculiar history. It was not created by an organic movement toward electronic record keeping; it was mandated by federal legislation, piece by piece, starting with the ONC and solidifying with HITECH and meaningful use.
nurse using the EHR

The Arch Collaborative: Successes at UCLA

Discovering how our customers and clinicians feel and being able to compare that information with valid data was a really appealing aspect of the Arch Collaborative.
  • Nursing
  • EHR Training
  • EHR Success
  • Arch Collaborative
physical environment impacts SDoH

First Look – Social Determinants of Health, the New Patient-Care Frontier

Many healthcare organizations are evaluating the best approach for capturing and using SDOH data within their IT environments. A key consideration for developing or buying SDOH solutions is creating a design to integrate data capture and analysis functions into the workflows that provide the benefits of care delivery outcomes without adding significant overhead to the care providers who will be interfacing with those applications.
  • first look
  • Social determinants of health
  • SDOH
physicians discussing their work

Who Is in Control of EHR Satisfaction?

On the surface, the Arch Collaborative data set isn’t always rosy. For example, we have analyzed the results of over 100,000 clinician responses, and uncovered at least one insight that might raise some eyebrows.
  • EHR Training
  • EHR Success
  • Arch Collaborative
investing in healthcare information technology

Industry Transformation: An Investment Banking Perspective on PHM and VBC

It’s no secret that the healthcare industry has started the transition to a value-based care (VBC) with the potential to deliver better outcomes at lower costs. Given these big market shifts and the opportunities they present, I spoke with Jason Grais, Managing Director at TripleTree, to gain some additional perspective.
  • value-based care
  • Healthcare Investing
  • Investment Symposium
Arch_Collab_Rod

What CMIOs Can Get Out of the Arch Collaborative

In my mind, the Arch Collaborative is really about creating a community where healthcare providers and executives can learn from each other.
  • Children's Hospitals
  • EHR
  • Arch Collaborative
Wearables_in_Healthcare_Monkey_Business_Images

Making Room for Wearables and Other Data Types in Healthcare

People are providing more and more data towards their own care. We now have patients, especially those with chronic conditions, contributing towards their health record via interfaces, wearables, and other devices. This is a very different set of data from the clinical data physicians are used to today.
physician suffering from burnout

Insights Into the EHR and Physician Burnout

What can be done with the EHR to promote physician wellness and satisfaction? The Arch Collaborative is helping organizations determine next steps.
  • EHR Training
  • EHR Personalization
  • EHR Success
  • Physician Burnout
  • Arch Collaborative
revenue cycle outsourcing

Are Outsourced Revenue Cycle Services Worth the Investment?

Provider organizations need revenue cycle outsourcing firms to take ownership of the complex revenue cycle and to deliver relief for these cost and resource burdens. But are these firms worth the investment?
Doctor working on the EHR

Arch Collaborative Summit: Personalization and Efficiency Panel

Arch Collaborative results show that providers who report high personalization have Net EHR Experience scores more than 30 points higher than those who don’t. This is why KLAS set up a breakout session at the Arch Collaborative Summit focused specifically on increasing EHR personalization and efficiency.
  • EHR Personalization
  • EHR
  • Arch Collaborative
Woman paying co-pay at clinic

Consumerism: Healthcare’s Four-Letter Word

As a patient, it’s frustrating to struggle under the complexities of the healthcare system. Costs of care aren’t transparent up front, and the back end of many visits devolves into a confusing barrage of bills and emails that amount to a game of “Who’s gonna pay?”
  • Transparency
  • Consumerism in Healthcare
Vendor providing HIT advisory services

HIT Advisory Services

As exciting as it is to have your hypothesis proven, sometimes it is more exciting to have it disproven. That is exactly what happened to my hypothesis in KLAS’ HIT Advisory Services 2019 report.
  • Client Satisfaction
  • HIT Advisory Services
payer IT consulting

Payer IT Consulting Firms: Considering Your Options

Payer IT consulting services have an important role to play as many provider organizations move from a fee-for-service model to value-based care. Which firms can adapt to meet these complex needs? Our recent Payer IT Consulting 2019 report seeks to offer transparency into what payer IT consulting firms offer and how they perform.
  • payviders
  • Payer IT consulting firms
  • Cognizant
  • FlexTech
  • Payer
budgeting for EMR

Notes from the Arch Collaborative Summit - EHR Success on a Small Budget

In most cases, the leaders of healthcare providers who are struggling with the EHR realize that there is a problem, but many of them think they can’t afford to do anything about it. Fortunately, they’re wrong. Dozens of organizations in the Arch Collaborative have made huge improvements.
  • EHR Success
  • MetroHealth
  • EHR Usability
  • EHR
  • Arch Collaborative
Doctor using the EHR

Emerging Acute Care EMRs

When providers ask questions like this regularly, it’s a clear signal to KLAS that it’s time to write a report. We recently published our Emerging Acute Care EMRs report to answer those questions and dispel some misconceptions.
  • Acute Care EMR
  • Acute Care
  • Epic
  • MEDITECH
  • athenahealth
  • eClinicalWorks
Clinician Rounding

Building IT-Clinician Relationships through Effective Rounding

Continual updates, ineffective governance, and a lack of ongoing support leave too many physicians feeling powerless to improve their satisfaction with the EHR. The truth is that there are many ways for provider organizations to improve the EHR experience. One key to creating an effective culture is by cementing relationships between the IT and clinician sides of the facility.
  • EMR Satisfaction
  • Arch Collaborative Summit
  • EHR
  • Arch Collaborative
administering an large amount of opioids

The Arch Collaborative Summit - Opioid Use

Attendees of the Arch Collaborative Summit gathered in a panel to learn how to leverage the EHR in solving the opioid epidemic. Each panel member discussed challenges and innovations related to opioid use for providers to consider.
Globe with charts

A Look at the Global (Non-US) EMR Market Share in 2019

The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spending trends. The data can often be surprising, as it was this past year with major migrations from older legacy platforms to newer versions.
Burnout

The Arch Collaborative Summit: Preventing Physician Burnout

KLAS has already written posts on the impact of the EMR on physician burnout and other causes of burnout, but during the Arch Collaborative Summit, KLAS asked Thomas Moran, Paul Testa, Vicki Laurie, and Neal Chawla to share their thoughts and best practices on the subject.
Pediatrics

The Benefits of Switching to a Top-Performing Pediatric EHR

Providers who don’t have anything standing in their way should make every effort to switch to a high-performing pediatric system. I want to share some insights that KLAS has received from providers in the pediatric space.
Hospitals--Gts

Notes from the Arch Collaborative: EHR Challenges in 3 Different Facility Types

There are so many unique healthcare organizations in the world, each with its own struggles and needs. With this realization in mind, I attended some breakout sessions for academic hospitals, children’s hospitals, and community/midsized health systems.
  • Community Hospitals
  • Children's Hospitals
  • Academic Hospitals
  • Arch Collaborative
Practice Management

Keys to Winning in an Old Market: The Recipe for PM Success

It intrigues me that we are still seeing so much evolution in a market with legacy products. Perhaps PM vendors are still learning what is most important to providers. Luckily, KLAS’ recent Practice Management 2019 report gives details about three keys to creating a great experience for a PM customer.
Onboarding Training

Onboarding Training: Elements of Success

The first Arch Collaborative Summit breakout session that I attended was focused on onboarding training. The panel included David Niland, Michael McNamara, Heidi Garzo, and Sean Johnson. If anyone had some wisdom to share about onboarding training, these folks did.
  • Arch Collaborative
  • Training
  • Onboarding
DHIS19: International

The Future of Healthcare IT Investments

DHIS19: International will give attendees a chance to network and collaborate on some of healthcare IT’s toughest problems. I want to talk for a moment about the differences between the U.S. and global situations and how those differences affect investment patterns.
DHIS International

The Value of DHIS19: International

Given the large footprint KLAS has, particularly in the U.S., we at Harris Williams thought it would make sense for our two firms to collaborate in an inaugural event. We wanted to create a forum in which healthcare IT leaders could gather and participate in a variety of interesting discussions.
Rachel

Leaving a Legacy with the Arch Collaborative

I felt it was essential for me to get involved, not for money or gain, but to help increase the momentum of positive change. That is what I’m passionate about: moving the needle.
Successful Clinicians

Nurses' and Providers' Keys to EHR Satisfaction

Do all clinicians value the same things when it comes to EHR satisfaction? In the Successful Users’ Keys to EHR Satisfaction impact report, we show what providers believe are their keys to success and how those keys differ from what nurses believe are their keys to success.
Day2

Arch Collaborative Summit: Moving the Needle

We started off the day with a Moving the Needle presentation from some of the Collaborative organizations that had seen the most impressive improvements over the last year. Here is a quick look into each of these case studies.
Arch Collab Photo

The Arch Collaborative Summit: What We're Learning

The afternoon began with an introduction from KLAS President Adam Gale. He started by thanking the hundreds of attendees. “You are the people we want to collaborate with,” he said. “You’re high-energy, passionate, loud, and opinionated. We are blown away by the intensity that you bring to the table—in the best way.”
  • EMR
  • EHR
  • Acute Care EMR
  • Arch Collaborative
Infection Control

Innovation and Trends in Infection Control

With the Infection Control 2019 report, KLAS highlights innovative vendors and technologies to help vendors understand what providers need and want and to help providers move forward with adopting helpful solutions.
Finance 5-6

Digital Health Investment Symposium: International

On June 3–4, KLAS and Harris Williams will host DHIS International, which will be hosted in Barcelona (Sitges), Spain and geared specifically toward healthcare providers, vendors, and investors from outside the US. International attendees from 17 countries will gather to brainstorm, network, and solve healthcare IT problems unique to their specific regions.
Precision Medicine

Precision Medicine Implementer's Guide

The buildpm19 attendees’ perspectives were so valuable that we chose to incorporate them into the newly published Precision Medicine Implementer’s Guide. Now every interested party can feel like a fly on the wall at the precision medicine summit.
RTLS

Achieving Outcomes with RTLS

For the RTLS 2019 report, KLAS interviewed a few of each vendor’s deepest adopters of their RTLS products to help answer some important questions: What outcomes are you achieving with RTLS? How are you achieving them? Which vendors are successfully helping providers drive outcomes? And what are those vendors doing?
EMR Market Share

US Hospital EMR Market Share 2019 Report

I love the US Hospital EMR Market Share 2019 report because win-and-loss data is, in many ways, the bottom line. It gives us a clear picture of provider organizations’ priorities and how the organizations feel about different EMRs and vendors in the market.
Interoperability

Interoperability: Shareable Data Versus Usable Data

While 2018’s reports focused on whether providers were consuming data through the networks, the 2019 report focused on the EMR vendors’ ability to make that data usable by clinicians. Beyond connecting to Carequality and/or CommonWelll, vendors must make the incoming data easy to consume and part of the users’ workflow.
Security

Keys to Success in Protecting Patient Privacy

KLAS recently published the Patient Privacy Monitoring 2019 report—the first of its kind. The purpose of the report was to help providers understand who stands out in a highly competitive market through their performance and customer experience.
Cloud ERP

ERP: Moving to the Cloud

Cloud tools are sparking a lot of energy and making the ERP market a hotbed of buying decisions. The KLAS report entitled ERP 2019: Performance in the Cloud will give provider organizations some answers to their questions, and I’ll give a quick look at some of our findings below.
Nurses using EMR

The Nursing Perspective in the Arch Collaborative

After analyzing feedback from almost 30,000 nurses, KLAS has published an Arch Collaborative impact report called “The Nurse EHR Experience.” I’d like to share a few key points from the report.
Precision Medicine

Major EMR Vendors Debate Their Role in Precision Medicine

This was the first formal EMR-focused precision medicine panel featuring several major players in the industry. The panel members shared their perspectives regarding the EMR’s role in the evolving space of precision medicine, and I would like to give you an inside look at the panel’s discussion.
Social Determinants of Health

Social Determinants of Health

I’ve heard a lot of buzz about SDoH over the past year or two. My provider friends’ questions range from general to incredibly detailed. I’m far from an expert, but I thought I’d give brief answers to three of the SDoH questions I hear most often.
Emerging companies

First Look - Emerging HCIT Companies Report and Hot Market Segments of 2019

In our research calls, we ask providers about the hot companies, startups, and markets that providers are thinking about. With each of the top four areas, we’ll touch on provider concerns, vendor approaches, and some of the most mentioned emerging companies.
  • first look
  • Hot markets
  • etech
  • Emerging Companies
Tire

The Importance of Alignment in Value-Based Reimbursement

Attendees of the Cornerstone Summit on Population Health Managment had the goal to identify strategic and operational barriers to success in value-based reimbursement and potential solutions for achieving value-based outcomes.
Stages

Are EMRAM Stage 7 Physicians More Successful?

Many provider organizations in Stages 0–6 wonder whether there are enough validated and quantifiable outcomes of achieving Stage 7 to be worth the effort of getting there. KLAS and HIMSS Analytics teamed up and used the public reporting of Stage 6 and 7 hospitals in the US to help answer that question.
Buying decisions

Decision Insights 2019: National Trends

What are the market's hottest segments for healthcare IT buyers? What can vendors learn about getting new customers and retaining current ones? The Decision Insights 2019: National Trends report has some answers.
Emerging Technology

First Look - A New Initiative on Emerging Technologies & Markets

This year, KLAS is going to take on a bigger role in the market by launching our Emerging Technologies insights and research called KLAS etech INSIGHT. Our objective is simple: separate fact from fiction for emerging technologies and markets in healthcare.
Healthcare is expensive

How Are We Going to Pay For All This?

I compiled a few of the specific questions I hear providers ask about their financial worries, some links to KLAS research that may help answer those questions, and information about a couple of the vendors and firms helping the most in this space.
Opioid Prescription Intelligence

A Look At Opioid Prescription Intelligence Tools

These are the vendors offering tools that integrate with prescription drug monitoring programs (PDMPs) and provide additional analytics and reporting to identify patients at risk for opioid use disorder, improve prescribing practices, and improve patient care around the prescribing of opioids.
  • Opioid Prescription Intelligence
  • Opioid Epidemic
  • Opioid Abuse
Precision Medicine

Creating a Strategy for Personalized Medicine

I thought I would share a few highlights, as well as insights into what NorthShore has learned in our work with genomics and personalized medicine over the last several years.
Oncology

The Medical Oncology Market in 2019

After this report, new questions began to emerge: How did the Varian-Flatiron attempted alliance affect customers? How has Epic’s Beacon earned a score in the same range as several best-of-breed vendors? Has Elekta managed to bounce back from customer concerns? Our provider friends had intriguing answers for us.
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Navigating Payer Challenges

Providers often brought up frustrations regarding their approach to a patient health being dictated by payers. Providers working in imaging specifically mentioned this concern as their biggest frustration.
Pharmacogenomics

Providers at the Precision Medicine Summit

Everyone in healthcare is talking about precision medicine, but this week, stakeholders will talk about it like never before. NorthShore University HealthSystem (NorthShore) is thrilled to partner with KLAS in hosting an inaugural event about building precision medicine.
Prec Med Sum

Preparing for the Precision Medicine Summit

On March 4th and 5th, KLAS and NorthShore University HealthSystem will co-host a Precision Medicine Summit. We’re referring to it as buildPM because of our goal to build an implementation guide that supports program development.
OCCResized

Operational Command Centers

Many healthcare organizations are implementing an old idea in a new way: operational command centers.
Orthopedic EHR

Usability in the Orthopedic EHR Market

In fact, we’ve been able to break out satisfaction levels by specialty. Of the types of EHR specialties on that list, orthopedics ranks as one of the least satisfied groups.
Survey

EHR Usability Self-Assessment

Recently, we created a self-assessment tool that allows providers to predict where their clinicians line up compared to Arch Collaborative members.
shutterstock_515932585 12.12.18

Post-Acute Care and Interoperability

We took a few minutes at DHIS to review some findings from the report. We first discussed with the attendees the question of how post-acute providers are most likely to access outside data. Unfortunately, faxing was the top response.
shutterstock_107512259-360

Harnessing the Power of CommonWell-Carequality

That said, this connection doesn’t provide inherent value in and of itself - like a hydroelectric dam cannot not provide electricity if there is no water in the reservoir to move the turbines.
  • Interoperabiltiy
  • Healthcare
  • CommonWell
  • Carequality
shutterstock_660034471 12.5.18

Investing in Revenue Cycle Management

In August, I had the treat of attending KLAS’ Digital Health Investment Symposium (DHIS). This gathering allowed providers, vendors, and investors put their heads together on hot topics such as cybersecurity and precision medicine.
  • Investing
  • DHIS
  • healthcare IT
  • Revenue Cycle Management
Success

Achieving Success in the PACS Market

Since 2016, KLAS Research has been gathering data from vendors and providers about their PACS solutions. The resulting PACS 2018 report paints a picture of the current PACS market.
Sydney

A Global Collaborative: Bringing the Arch to Australia

We kept hearing from vendors that Australian EMR users were getting a good experience, but we didn’t want to take the vendors’ word for it.
  • Physician Burnout
  • EMR
  • EHR
  • Arch Collaborative
Secure Comm

The Current Landscape of Secure Communication

Ultimately, providers will have to balance functionality, cost, organizational goals and the synergies that these secure communications vendors have with their existing IT landscape.
VBC Happening

Is Value-Based Care Really Going to Happen?

As more and more providers pioneer the VBC path and establish best practices, the perception of a 6-8 year path will shrink dramatically
  • Cornerstone Summit
  • Population Health
  • value-based care
In Memoriam

Honoring Nancy Cappello, Breast Density Warrior

Nancy didn’t just change the way that we screen for breast cancer—she literally saved lives. Women everywhere owe her a debt of gratitude, and thousands of breast cancer survivors owe her their health and happiness.
Pop Health Summit

Population Health: Chasing Outcome Alignment

Answering the question “is our population health program successful?” is difficult. It’s next to impossible if we can’t answer, “what should our population health program drive toward?” first.
  • Cornerstone Summit
  • PHM
  • Pop Health
  • Population Health
Moran pt. 2

Helping End Users Guide EHR Improvements

But I think many of us could give our providers a bigger role in change management and help them mold the EHR to their own needs.
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
shutterstock_493063300 10.31.18

What Causes Physician Burnout?

These clinicians survived their undergrad, medical school, internships, residencies, unending sleepless nights, and frequently prioritized their body and well-being last. Really?
  • Healthcare
  • healthcare IT
  • Training
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
Breast Cancer Awareness

Breast Cancer Awareness: Let's Talk About Breast Density

Living in the information age is both a blessing and a curse to those of us working to spread awareness about the importance of breast density in breast cancer detection.
  • EHR
  • Healthcare
  • mammography
  • Breast Cancer
  • Breasts
Overcommunicate

Want to be a Great Healthcare Leader? Over Communicate

We were gratified, to say the least. We also knew that our leadership’s positive culture had a lot to do with our efforts to overcommunicate to our providers.
  • Physician Burnout
  • EMR Training
  • EMR
  • EHR
  • Arch Collaborative
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How to Achieve EHR Mastery

This is another excerpt from a recent Arch Collaborative webinar featuring Adam Gale, President of KLAS Research and Taylor Davis, VP of Business Development and head of the Arch Collaborative.
  • EHR Training
  • EMR
  • EHR
  • Arch Collaborative
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KLAS DHIS: Another HLTH, JP Morgan or HIMSS?

In August, KLAS escaped the heat of the city and headed to the mountainside in search of the answer to the question, "What happens when you get all the right healthcare leaders in the room?"
  • Healthcare Investing
  • Investing
  • Digital health
  • DHIS18
  • DHIS
EHR Education

The Keys to Successful EHR Education and Training

This is an excerpt from a recent Arch Collaborative webinar featuring Adam Gale, President of KLAS Research and Taylor Davis, VP of Business Development and head of the Arch Collaborative.
  • Physician Burnout
  • EMR
  • EHR
  • Arch Collaborative
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Looking at the Future of AI in Healthcare IT

Artificial Intelligence (AI). This new technology has generated both awe and frustration over the years, and I was eager to pick the brains of some subject matter experts.
  • Digital Health Investment Symposium
  • Digital health
  • DHIS
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Arch Collaborative Data on Culture

Together they discuss what the Arch Collaborative has discovered about the impact of organization culture on clinician satisfaction.
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
shutterstock_1127136254-360

Do We Really Need to Build New EHRs?

These solutions would be used to facilitate higher quality healthcare delivery between the provider and the patient.
  • Physician Burnout
  • EHR Training
  • EMR
  • EHR
  • Arch Collaborative
Arch Collab

The Misalignment of IT and Clinical Perspectives

This is an excerpt from a recent Arch Collaborative webinar featuring Adam Gale, President of KLAS Research and Taylor Davis, VP of Business Development and head of the Arch Collaborative.
  • EHR. EHR Training
  • EMR
  • Physician Burnout
  • Arch Collaborative
Craig Joseph

The Arch Collaborative and Physician Builders

Does your health system have a physician builder program? If so, are all your specialties represented? If you can’t answer yes, you better get on that!
  • MEDITECH
  • Cerner
  • Epic
  • Physician Builders
  • EHR Training
  • EMR Training
  • EMR
  • EHR
  • Arch Collaborative
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The KLAS Patient Engagement Summit

To those gathered today, this isn’t just an opportunity to talk shop about IT tools; this is a chance to impact the lives of patients everywhere.
  • CHIME
  • SSA
  • patient experience
  • Keystone Summit
  • Keystone
  • Patient Engagement
Phishing Attack

Cybersecurity Vs. Human Nature in Healthcare

The three DHIS panelists were; Daniel Bowden of Sentara Healthcare, Nassar Nizami of Thomas Jefferson University, and Karl West of Intermountain Healthcare.
  • phishing
  • cybersecurity
  • Digital health
  • healthcare IT
  • Digital Health Investment Symposium
  • DHIS18
  • DHIS
shutterstock_273883085-360

A Peek at the Precision Medicine Market

Attending the Digital Health Investment Symposium was one of the greatest treats I’ve had this year.
  • Healthcare Investing
  • Investing
  • Digital health
  • healthcare IT
  • Digital Health Investment Symposium
Engage Clinicians

Let's Engage Today

We all want the same thing—to fix this problem. The question is this: how do we fix it?
  • Clinicans
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
Demystifying Healthcare

Demystifying Healthcare: Digital Health Investment Symposium 2018

Over the past several years, I’ve come to appreciate two halves of the same truth. Part one: Progress doesn’t come cheap. Part two: Behind every improvement in healthcare IT stands at least one investor.
  • Digital Health Investment Symposium
  • Healthcare IT Investing
  • Investing
  • DHIS
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What Are You Forgetting During Change?

It's the forming a powerful coalition. I would say that we in healthcare have set up our IT teams to fail in the following way...
  • EMR Training
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
A Plan Comes Together

Making Sense of EHR Satisfaction

If you’re a fan of the A-Team, then I’m sure you “love when a good plan comes together.” If you’re a fan of data, then I’d wager you also love when a good dataset brings new insights.
  • Clinicians
  • EMR Training
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
shutterstock_477633700 9.10.18

Leading Through Change: Don't Make Assumptions

Coming full circle with what we were talking about at the beginning of the Webinar. What do you need to have as a leader if you even want to walk down this path? Give us a feel for how critical this self evaluation is.
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
Back to the Drawing Board

How Will Your Team React to Change?

This is the ​twelfth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Change Management
  • Training
  • Physician Burnout
  • EMR
  • EHR
  • Usability
  • Arch Collaborative
An Anchor

How to Anchor Change in Culture

This is the ​​eleventh in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Wellstar
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
How to Move Forward Success

How to Avoid Stagnation in EHR Change

This is the ​tenth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Kotter's 8-Step Model
  • Change Management
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
Doctor EHR Optimized

EHR Usage Studies Should Be Based on Optimized EHRs

Before expending the considerable resource effort on time and motion studies to evaluate the impact of the EHR on physician time, it is highly recommended the EHR first be evaluated for workflow optimization of the physicians being studied.
  • Ambulatory Care
  • Acute Care
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
Coalition

Key Performance Indicators of Change Managment

This is the ​ninth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Implementation
  • EHR
  • EMR
  • Change Management
  • Arch Collaborative
Simplicity

A Simple Approach to EHR Problem Solving

This is the ​eighth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • EMR
  • EHR
  • communication
  • Physician Burnout
  • Arch Collaborative
Secure Communication

Secure Comms: An Evolving Healthcare Market

One of the generally recognized truths in healthcare is that clinicians often use their personal cell phones to text about work. These conversations run the serious risk of violating HIPAA.
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Mythbusting Change Management

This is the sixth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Data Entry
  • Physician Burnout
  • Arch Collaborative
Communicating Change

Communicating Your Change Management Vision

This is the ​seventh in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
Unsafe Physician

How the EHR Makes Clinicians Feel Unsafe

I was floored. I went back to the EHR and pondered, “How could I have done that?”
  • Physician Engagement
  • Patient Safety
  • Physician Burnout
  • EMR
  • EHR
  • Arch Collaborative
Innovation

Who Should Lead Out on Innovation?

This is the fourth in a series of excerpts from a recent Arch Collaborative exclusive webinar.
  • healthcare IT
  • Healthcare
  • EMR
  • EHR
  • Usability
  • Arch Collaborative
MDS Resized

Shifts in Medical Device Security

As KLAS digs deeper into medical device security, I have been struck by several shifts in the medical device marketplace.
  • healthcare IT
  • Healthcare
  • devices
  • cybersecurity
  • Medical Device Security
Change Management

EHR Change Management Myths

The third excerpt of a recent Arch Collaborative exclusive webinar.
  • Change Management
  • Physician Burnout
  • Health IT
  • Healthcare
  • Arch Collaborative
Lee Milligan

Insights on EHR Implementation

“Does the EHR enable you to deliver quality care?” One physician responds, “Yes! It really does!” and the other responds, “Absolutely not!”
  • Burnout
  • Physician Burnout
  • Usability
  • EMR usability
  • EHR
  • Arch Collaborative
Urgency

Creating Urgency During EHR Implementation

This is an excerpt from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Health IT
  • Healthcare
  • Physician Burnout
  • Arch Collaborative
The Key to Success

Care Management Vendors Are Poised for Growth

Among the many changes in the health care ecosystem, perhaps one of the most far reaching is the shift towards value-based care.
  • Healthcare Investing
  • Investing
  • healthcare IT
  • Healthcare
Enterprise Imaging

How Prescriptive Selling Should Be Applied to Enterprise Imaging

Here’s a question for you: who is responsible for a provider organization’s IT purchasing decisions? The answer is both complex and critical, especially in the developing world of Enterprise Imaging (EI).
  • Radiology
  • Cardiology
  • imaging
  • EI
  • Enterprise Imaging
EHR Implementation

EHR Improvement: Data Driven Success

At the end of the day, we have to structure our lives around the data available to us. As W. Edwards Deming is attributed as saying, “In God we trust; all others must bring data.”
  • healthcare IT
  • Arch Collaborative
  • EMR
  • EHR
The Divide

The Clinical and IT Divide

He told me, “Taylor, I’m trying to decide how depressed to be.” At the time, we didn’t have any data to measure against.
  • Burnout
  • Physician Burnout
  • EMR
  • EHR
  • Arch Collaborative
Breast Cancer Screening

Warriors Wanted: Breast Cancer and Density Reporting

This year, I received the best birthday present I could ever have requested, in the form of a bill. Not one from Visa, mind you, but a piece of legislation.
  • Healthcare
  • healthcare IT
  • legistation
  • tomosynthesis
  • imaging
  • Breast Cancer
AI in Healthcare

Don't Just Rush To Adopt New Technology Solutions

For the healthcare industry, all these technologies hold promise. The prospect of AI-based diagnostic systems – delivering better, faster, more accurate patient screening – could be transformative.
  • KLAS DHIS18
  • DHIS
  • healthcare IT
  • Healthcare
  • AI
  • Artificial Intelligence
EHR Training

JAMIA EHR Usability Research: Additional Insights Needed

A recent research paper published by the Journal of the American Informatics Association (JAMIA) titled: “A usability and safety analysis of electronic health records: a multi-center study."
  • Physician Burnout
  • Arch Collaborative
  • EMR usability
  • EHR Usability
  • EMR
  • EHR
Healthcare Investing

How Health IT Research Benefits Investors

KLAS kept them at arms’ length, mostly because we did not want to deviate from our stated mission of improving the world’s healthcare or our core value that everything we do must ultimately benefit the provider.
  • Investment Symposium
  • DHIS
  • Investment
  • Healthcare Investing
The Future of Healthcare IT

The Future of Healthcare: Markets to Watch

Thankfully, I think the pathway leading healthcare forward is a little more illuminated and only occasionally obscured by the smoke and mirrors of market hype.
  • Population Health
  • Interoperability
  • Health IT
  • Healthcare
  • Future of Healthcare
Orthopedics

Research in the Orthopedics Market

Historically, the majority of KLAS reports have focused on the most mainstream ambulatory market segments. This year, however, I’m excited for the opportunity to publish two specialty reports: one on orthopedics and one on physical therapy rehabilitation.
Population Health

Why Defining Population Health Matters

In 2017, KLAS brought together a large group of the leading providers and vendors who had done the most work in population health management (PHM). The purpose of bringing these leaders together was to hone and refine the industry’s 2016 definition of population health.
Clinician and Patient Engagement

The Sweet Combination of Patient and Clinician Engagement

There are already efforts underway to get and keep in touch with patients. One of these is the patient portal, a great idea that, unfortunately, most patients don’t really use.
  • Patient Engagement
  • Clinician engagement
  • Pop Health
  • Population Health
Communication and Connection

The Arch Collaborative Summit: A Lesson in Communication

Feeling very much like a lowly editor but still eager to drink in as much knowledge as possible, I sat near the back of the room and prepared to take notes. It didn’t take long for my intimidation to be swept aside by fascination.
  • Electronic Medical Record
  • EMR
  • EHR
  • EMR usability
  • Arch Collaborative
Artificial Intelligence in Healthcare

How Providers View Artificial Intelligence in Healthcare

Entertainment wasn’t the only cutting-edge industry with eyes bigger than their stomach. Healthcare IT spent a lot of time in the ‘70s trying to innovate by creating artificial intelligence (AI) in the form of IT systems to aid and ultimately replace doctors in diagnostics.
  • Health IT
  • health
  • healthcare IT
  • Healthcare
  • AI
  • Artificial Intelligence
Global Learning

EHR Success and Global Learning

Recently, I mentioned that the EHR usability conversation has taken on an increasingly global nature. While I don’t think places like Australia, the Middle East, or Singapore would necessarily look at the US as being “better” at digital health, I think they would likely agree, at the very least, that we’ve been at it longer.
  • Physician Burnout
  • Usability
  • EMR usability
  • EHR
  • EMR
  • healthcare IT
  • Healthcare
  • Arch Collaborative
Release of Information

What are Release of Information Services?

Where is the release of information IT market headed? What innovative changes are being made? Which vendors are exceeding expectations?
  • HITECH Act
  • HIPAA
  • ROI
  • Release of Information
Digital Rounding

Rounding IT Support Improves EMR Usability

We’re starting to see digital rounding tools emerge to help clinicians provide better patient care on their rounds, why not add IT rounding to help your IT team provide better clinician care?
Optimize Implementation

Transformational Principles for EMR Deployment

Packing representatives from 50 health systems, 9 vendors and firms, CHIME, the Scottsdale Institute, and the ONC into a single room is bound to lead to learning experiences.
  • healthcare IT
  • Usability
  • Arch Collaborative
  • EHR
  • EMR
EHR Quality of Care

Secondary Uses of EHR Data: Three Ways to Improve Quality of Care

However, implementing such software and using it on the primary level (collecting, storing, and sharing PHI to provide medical care) is just a piece of a much bigger puzzle.To deliver value-based care, you need to pay particular attention to the secondary use of EHR data.
EMR Concern

How Training Impacts EMR Success: A Widespread Concern

My thoughts go immediately to the following questions, “How much training did you do? What kind of training was it? How long did you take? Was there a trusted clinician at your elbow who walked you through implementation? How personalized is your EMR experience?
  • Training
  • Electronic Medical Record
  • EHR
  • EMR
  • EMR usability
  • Usability
  • Arch Collaborative
ERP Cloud Tools

ERP Decision Insights: A Volatile Market

The ERP market has long lacked a clear frontrunner but recently been infused with new vitality. The reason? Cloud-based tools.
  • Decision Insights
  • Enterprise Resource Planning
  • ERP
Opioid Abuse

The Mental Effects of Opioid Abuse

KLAS has begun conducting research into the IT surrounding the opioid crisis. As we delve deeper into that subject, we feel it’s helpful to understand what exactly opioid abuse looks like. This post is guest-authored by Holly Holloway, from MedMark Treatment Centers.
  • Overdose
  • HealthIT
  • Healthcare
  • Opioid Abuse
  • Opioid Epidemic
  • Opioid Crisis
Population Health

Decision Insights: Population Health Management

With everything from win-loss data to detailed customer commentary, KLAS’ Decision Insights research helps answer questions about vendors, products, and even the future. We can’t help but share at least a few of the biggest gold nuggets that we’ve learned from our provider friends.
  • HealthEC
  • Arcadia
  • Health Catalyst
  • Epic
  • Digital health
  • Health IT
  • Healthcare
  • Pop Health
  • PHM
  • Decision Insights
  • Population Health
Virtual Care Visits

Virtual Care: Which Vendors are Offering Enough?

It won’t be long before provider organizations not offering a complete telehealth spread will be in a similar position. Virtual care remains fledgling today, will be the standard fare of tomorrow.
  • Health IT
  • healthcare IT
  • Digital health
  • virtual care
  • Telehealth
Happy Clinician

Service-Oriented IT Leads to Happier Clinicians

Schlossberg started the discussion by describing John Muir Health’s decision to improve their governance, particularly in terms of change management, by redefining roles.
  • Physician Burnout
  • Clinicians
  • Usability
  • EMR usability
  • EHR
  • EMR
  • Arch Collaborative
Collaboration

The Power of Collaborating in Digital Health

KLAS has always been about helping our provider friends. In fact, the first of KLAS’ Ten Commandments is, “Everything we must do must benefit the provider.”
  • EMR usability
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
Failure

EMR Progression: The Freedom of Failure

I know: “the freedom of failure” sounds pretty counterintuitive. Freedom from failure would be an easier topic to discuss. Unfortunately for us, failure is the all-too-common result of trying to move forward.
  • Physician Burnout
  • EHR
  • EMR
  • EHR Usability
  • EMR usability
  • Arch Collaborative
Medical School EMR Training

EMR Training in Medical Schools

If EMR satisfaction isn’t about age, that “unsolvable problem” (it’s not like you can make a clinician any younger) isn’t actually a problem.
  • Burnout
  • Physician Burnout
  • Digital health
  • HealthIT
  • Usability
  • Arch Collaborative
Clinical Process Improvement

Clinical Process Improvement: The Path to Better Patient Care

...Sometimes, the mission of changing the world’s healthcare feels similar. Healthcare, as the world’s most complex service industry, has many paths of improvement – yet if we’re focused on change for the better, I suspect those paths will all line merge into better patient outcomes and experience.
  • Patient outcomes
  • patient experience
  • CPI
  • Clinical Process Improvement
UK Interoperability Data Exchange

Digital Health Interoperability in the UK

...I say this coming from the United States, where an expensive healthcare model that falls somewhere between “flawed” and “absolutely horrific” (depending on how you vote), forces our public debate to look at other nations.
  • Healthcare
  • Digital health
  • Health IT
  • NHS Digital
  • NHS
  • UK Interoperability
Arch Collab Bright Idea

The Arch Collaborative: A Light Goes On For EMR Usability

Many participants in the Arch Collaborative—including us at KLAS—began with some long-held and oft-repeated assumptions about the EMR, its usability, and its users. But as survey results from thousands of end users trickled in, most of these assumptions were heartily debunked.
  • providers
  • Clinicians
  • EMR Satisfaction
  • EMR usability
  • EMR
  • Arch Collaborative
Population Health Trend

How Population Health Bucks the Consolidation Trend

Call me a nerd, but one of the things I love most about my work is diving into data, getting neck-deep in analysis. I love that feeling of having a hunch confirmed by the aggregated voice of our provider friends. What I love even more, however, is when the data brings back an insight that challenges my previously held beliefs.
Medical Record Charting

Why Can't Note Bloat Be Tamed?

Does the following comment on desired EMR improvements sound familiar? “I review charts for autopsy and the copy and paste function is far abused. It can be very difficult to find when significant procedures, changes in the patient's condition, etc. occurred. The daily notes become far too long and significant information is not emphasized.”
  • EMR work
  • Medical Record
  • Charting
  • EMR
  • Arch Collaborative
  • EMR usability
Top 3 Mistakes

The 3 Biggest Buying Decision Mistakes

These details, taken straight from providers’ mouths, have helped KLAS see what makes for a smooth and satisfying sales experience . . . and what makes for a rocky and frustrating one.
  • Buying Decisions
  • Population Health
  • Decision Insights
Decision Insights

Decision Insights: How the C-Suite Makes Buying Decisions

Over the years, KLAS has learned quite a bit about how healthcare decision makers go about choosing what HIT products to buy, and what to pass on. This data helps others uncover which vendors are serving providers best, and who should be considered in their own buying decisions.
  • HealthIT Software Buying
  • Buying Decisions
  • HealthIT
  • Decision Insights
Thinking Doctor

The Happy EMR End User: Myth or Reality?

Beyond trying to help in fixing what was broken, chasing that more complete picture of EMRs was one reason we founded the Arch Collaborative.
  • Physician Burnout
  • EMR
  • Usability
  • Arch Collaborative
Population Health Tools

Population Health: Start with Teams Not Tools

Population health strategies are beginning to mature and spread with increasing speed, and in a market with such hype, it’s tempting to sit back with a bowl of popcorn and watch the fireworks.
FHIR Open API

Catching FHIR with Alphabet and Apple

In the last few years, the landscape of healthcare IT has evolved, with interoperability at the forefront. There’s still a lot of work to go, but I’ve seen exciting progress recently. For example, companies who aren’t traditional healthcare IT players are bringing fresh perspective and building out solutions tailored to patients.
Frustrated Customer

Member Engagement or Member Enragement?

When it comes to a health plan, in the consumer’s eyes member engagement done wrong is member enragement. The saddest part of this story? Oftentimes good intent is what unintentionally drives member enragement.
  • Patient Engagement
  • Member Engagement
  • Payer
Webp.net-resizeimage (91)

Same Vendor, Different EMRs?

"I had previous experience with an instance of this EMR at a different hospital, and that was much easier to use than here at this hospital. I am not sure how they are so different." Even with the same EMR Vendor, are different organizations trying to compare apples to oranges?
  • Usability
  • Physician Burnout
  • Arch Collaborative
Penguins Jumping

"Wait and See." The Motto of Value-Based Care

Eventually, a few birds either make the jump or simply get pushed over the edge. The rest look on, waiting to see whether their friends resurface.
Medical Device Security

Is Medical Device Security Keeping You up at Night?

Medical device security is important for many reasons, but the two most frequently mentioned to me as the critical reasons healthcare organizations are prioritizing medical device security higher on their lists are patient safety and protected health information (PHI) loss or data breaches.
Delicate Arch1

EMR Dissatisfaction and the Arch Collaborative

At Salford Royal, we got involved early in the Arch Collaborative, and we continue to participate. I firmly believe that as healthcare providers, we’re all in this together.
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The Silver Lining: EMRs Reduce Diagnostic Errors

Technology in medicine is improving and saving lives each day. In an era of surgical robots, electronic pills, and 3D-printed medical devices, even the unsung heroes of HIT, including EHRs, are doing their part to improve patient safety.
  • Electronic Medical Records
  • EMR
  • Clinical Decision Support
Population Health

Population Health and Chasing the Care Management Dream

Healthcare is one of the most hotly debated topics ever to grace our dinner tables and Twitter feeds. Single payer or free market? Fee for service or value based? Enterprise or best of breed? The arguments could (and probably will) go on forever.
US and UK

Behavioral Health – Learnings from Across the Atlantic

I am not about to be the one who opens the single-payer debate up yet again, so I appreciated that Jeremy also mentioned the cultural aspect associated with the UK’s view on mental health.
  • International Research
  • Mental Health
  • Behavioral Health
Easy Way Down

Is Any Part of Population Health Easy?

This March I had the chance to attend the HIMSS conference in Las Vegas. I spent the trip wishing I had a pair of Tempur-Pedic mattresses in my shoes but found my consolation in talking with providers and vendors.
Amazon Alexa

"Alexa, Solve Healthcare."

How long will it be before Amazon and/or Google figure out how to apply Alexa/Google Home technologies to the EMR and drive the “next big thing” in EMR capabilities?
Data Loss Shield

Data Loss Prevention: A Market Full of Surprises

By the end of 2017, we had interviewed 100 healthcare security professionals about their DLP strategies and published KLAS’ first ever Data Loss Prevention report. I’d expected to learn a lot from this first dive into the segment, but I hadn’t expected so many surprises.
Worksite Health

Apple and Worksite Health Services

This is why I can’t stop talking about worksite health services. It’s the reason that KLAS will be doing more research to get customer feedback about the vendors in this space, their services, and the value they bring to healthcare.
Opioid Crisis

Who's Measuring Opioid Stewardship?

For the last few years I have led KLAS’ research in the ED market. This has given me the opportunity to hear from ED doctors who are on the front lines of the opioid crisis.
Burnout Image

Physician Burnout: The Whole Digital Picture

How much time does a physician spend in other digital environments (now ever present with the rise of ubiquitous smartphones), texting, emailing, tweeting, and so on? And how much will this increase as we connect the patient more tightly with the physician?
  • Physician Burnout
  • Usability
  • Arch Collaborative
EMR Satisfaction

EMR Satisfaction - A Fool's Errand?

I asked, “Did you know that there are organizations out there with highly satisfied EMR users?” If skeptical stares were worth money, I could’ve retired last Thursday.
EMR Fake News

Debunking the Fake News of EMRs

Yes, the EMR has been a disappointment at best. But KLAS wanted to find out if providers were as unhappy as the media made it appear, and what provider organizations could do to make the best of their EMRs.
  • Clinicians
  • Physician Burnout
  • Usability
  • Arch Collaborative
Behavioral Health

Behavioral Health: An Early Look

Behavioral health comes with some unique needs. The very nature of mental health makes the IT that support it more complex. While we’ve made great strides in physical care, as an industry we have barely scratched the surface of behavioral health, especially from an IT perspective.
Precision Health Testing

The Precision Medicine Landscape

Experts in the healthcare industry are all over the map with precision medicine. The term means something different for nearly everyone. And, as is the nature of cutting-edge technology, precision medicine often changes right before our eyes. Unpacking the precision medicine landscape sometimes feels like trying to explain the weather in Utah—blizzards in the morning and a spring breeze by five.
The Berlin Wall

The Berlin Wall of Healthcare

Unlike the tragic wall that divided Berlin for 28 years, we can’t blame any one person or group for leaving healthcare so divided from the rest of industry in the US.
  • Disruption
  • Healthcare Innovation
  • HCLDR
Precision Medicine

The Precision Medicine Continuum

There’s no shortage of projects going on today within research groups and within the pharmaceutical industry, and the technologies that they employ drastically differ from what KLAS has traditionally focused on, healthcare software and services.
  • Emerging Markets
  • Applied Genomics
  • Precision Medicine
Data Archive

The Benefits of Data Archiving

Many provider organizations feel crushed by the pressure to cut costs while improving care. Too few understand how much money they could save through making wise choices in data archiving.
Worksite Health Services

Can Worksite Health Services Benefit Everyone

Whatever the case may be, the majority of Americans get health insurance through their employer. On a personal level, you may seek healthcare from a primary care physician, at an urgent care facility, or (rarely, I hope) in an ED.
Surprise Bill

Data Archiving: The Surprise EMR Bill

Since then, I’ve been inundated with questions from providers, asking for insights on data archiving. In the last week, I’ve had at least one call per day from a provider asking, “Hey what do you guys know about data archiving and who does it the best?”
  • Go-Live
  • Implementation
  • EMR
  • Data Archiving
Physician Burnout

The Impact of the EMR on Physician Burnout

It’s interesting to see what topics break the veneer of professionalism that those in healthcare IT have online. For example, I recently saw an exchange on social media between a journalist and a doctor get increasingly heated. The topic? Physician burnout.
  • EMR usability
  • EMR
  • Arch Collaborative
  • Physician Burnout
  • Usability
Measuring Population Health

The Future of Measuring Population Health

For the 2017 summit and reports, the training wheels came off. In preparation for the summit, KLAS created our first population health report of the year on what vendors actually offer and what providers are actually using. Our second report dived into the actual performance of the many solutions on the market.
  • Pop Health
  • KLAS Reports
  • Population Health
Apple Logo

How Apple Might Change Healthcare

Today, I wanted to take a look at some of the data that showcases a few of the problems in HIT and where I think Apple (or any of the other consumer-tech giants) may be able to move the needle. There are three major areas where a traditionally consumer-facing tech company might have an impact:
  • Interoperability
  • Patient Portals
  • Apple
The Key to Success

Creating the Customer Satisfaction Advantage

With increasing government regulations, a vacillating market, and the ongoing shift toward value-based care, keeping customers has never been more important for healthcare IT vendors. It’s no wonder that KLAS is frequently asked the question, “What drives customer satisfaction in HIT?”
Precision Medicine

How Do We Apply Genomics to Patient Care?

For years, genomics has lived in the laboratory as a research-driven field, and for good reason. Unpacking something as complex as the human genome takes time. Now the industry is finally beginning to bring genomics out of academia and into the front lines of patient care.
The Gorilla of Pop Health

What Does a Population Health Strategy Look Like?

Population health management (PHM) has grown into something of the King Kong of healthcare: massive, powerful, and - if we’re being honest - pretty hairy.
  • KLAS Event
  • Population Health Management
  • Pop Health
  • Population Health
  • PHM
Webp.net-resizeimage (60)

Should Healthcare Professionals Stop Talking About Interoperability?

2018 has only just begun, and I already see that the driving topics of the year will be AI, machine learning, blockchain, and so on. These are all worthwhile pursuits, but I still can’t get my medical records from one doctor to another without an act of congress—literally.
Salt Lake Valley

Top of Mind 2018

The opportunity for those in attendance at the Top of Mind 2018 conference, and indeed healthcare at large, is the same. We’re heading down paths unknown towards what may feel like a barren wasteland.
  • Population Health
  • Machine Learning
  • AI
  • Innovation
  • Top of Mind
Population Health Summit

The Working Definition of Population Health

Because the population health market is still very much in its infancy, breaking the market into pieces helps providers understand where improvements need to be made, and who best can help.
  • Cornerstone Conference
  • Keystone Summit
  • KLAS Events
  • Population Health
Emergency Department

Reinventing the Usability Wheel in the ED

I was asked, “Where has design thinking been applied well in healthcare?” Design thinking, of course, is the process of innovation with users at the center. Historically, healthcare software has been designed with regulation in mind.
HIT Leader

What does an HIT Leader Look Like?

I was recently asked what the attributes of a healthcare leader should be. As I’ve seen and spoken with many movers and shakers in HIT over the last 20 years, I’ve seen some common threads.
Precision Medicine

Defining Precision Medicine: The Last Mile In Genomics

Our first task in publishing precision medicine market research is defining the concept from a technology standpoint. I realize that there is no shortage of opinion on this front. Is precision medicine a product, a strategy, or a goal?
Interop UK

The Big Opportunity for UK Healthcare

In the USA, we’ve been learning some hard lessons in the quest to make our healthcare data interoperable, I hope that the UK will listen and learn from our mistakes.
  • Interoperability
  • United Kingdom
  • KLAS
  • International Research
Flight from Ireland

The UK Interoperability Problem

Over the last two years we have created stories about health care as a liquid, a hospital without walls, a hospital in a box and the delivery of a digital fabric. Health care focuses on physical places and, perhaps wrongly, digital healthcare is often following this paradigm.
  • NHS
  • UK
  • International Research
  • Interoperability
White Water Rafting

The White Waters of Healthcare IT

She explained, “As soon as we hit the rapid, everyone must continue to paddle all the way through the rapid.” She went on to explain that paddling through the rapids is critical for a couple of key reasons:
  • healthcare IT
  • Population Health
  • KLAS Culture
  • KLAS
Physician Burnout

Who Suffers the Most from EMR Usability Issues?

With such issues now commonplace as healthcare organizations have pretty much finished the initial wave of EMR installations, it begs the question: Who suffers the most from usability issues?
Cricket

Cricket: The Sport of Interoperability

If you’ve read the recent KLAS report on the state of interoperability, you know that they appreciate a good baseball metaphor. At the risk of taking this too far, I felt it appropriate talk about KLAS’ work in the UK with a lesson from cricket.
  • Interoperability
  • KLAS in the UK
  • International Research
Time for Consumerism

Consumerism is Coming to Healthcare

I recently heard an ad on Pandora; I’d love to tell you that the ad interrupted my “workout jams,” but the reality is that I was just pulling out of a fast-food joint.
Integrity

The Price of Impartiality

Some vendors have learned elsewhere that if you pay, things start to look rosier for you. For these vendors, the KLAS lesson can be a painful one to learn.
Facilitating Partnerships

How KLAS Facilitates Partnerships

I’m not saying that vendors should enact draconian holiday policies for their staff in order to respond to every provider whim. But I think this story illustrates the point that a company only interested in selling goods behaves very differently from a company who has joined a provider organization’s team.
  • Provider Partnerships
  • Provider engagement
  • KLAS Event
CIO

How KLAS Helps CIOs

At KLAS we are always asking ourselves what healthcare providers want and need to know. These are usually the things that we, as shameless healthcare IT nerds, want to know, too.
Clinicans

How KLAS is Helping Clinicians

In our main body of research, KLAS often speaks to executives. But with the Arch Collaborative, it’s the end users who share their direct experience with their EMRs. They offer an incredible level of granularity, not to mention passion, that can drive improvement efforts by the organization.
  • KLAS Event
  • EMR
  • Usability
  • Arch Collaborative
True Partnerships

How Can Providers Better Engage with Vendors?

As I think on that goal, I sometimes wish our impact were more measurable—that I could list the number of buying decisions we have impacted, for instance.
  • Vendor Engagement
  • Population Health
  • Provider engagement
Genius in Healthcare IT

How to be a Genius in Healthcare IT

My first thought was, “Uh-oh.” My heart began beating quickly, and I realized, “I have never used any of these PACS solutions. I have no personal, hands-on knowledge of whether the system in question is really good or not!”
Big Cottonwood Canyon

How KLAS Brought Imaging Leaders Together

I recently had the opportunity sit as a fly on the wall in a gathering of some of the greatest minds in healthcare imaging.
  • Keystone Summit
  • imaging
  • Enterprise Imaging
Pop Health Summit Doug Tolley Post

Finding Solutions at the Population Health Summit

The KLAS 2017 Population Health Cornerstone Summit exceeded my expectations. I was really amazed at how willingly the providers, payers, and vendors in attendance shared their experiences and best practices. I was struck that population health, which is so critical to patient success as well as provider organizations’ financial success moving forward, is so largely undefined at the present.
  • Population Health Summit
  • Population Health
Investment Blog - Bob Cash

The Role of HIT Investment in Solving the Big Problems

During a discussion about challenges facing young and/or developing healthcare IT companies, several people shared the need for stronger interoperability between healthcare applications and stated that efforts to connect through EHRs often met stiff resistance and economic barriers.
Waterfall

The Population Health Cornerstone Summit

Trying to capture the thoughts of this group of pop health leaders was akin to attempting to catch a waterfall in a measuring cup, which is to say that acting as scribe was much harder than I had originally anticipated it would be.
  • KLAS Event
  • Pop Health
  • Cornerstone Summit
  • Population Health
Data Analytics

Do Payers Need Real-Time Data for Analytics?

RA is also tied closely to quality analytics, as HCCs are often used to identify gaps in care. So do payers need real-time data? Our Payer Advisory Board expressed a desire for KLAS to conduct research on which vendors provide real-time data for quality analytics. The reason behind this request? ...
  • Payvider
  • Real Time Data
  • Risk Analytics
  • HEDIS
  • Risk Adjustment
  • Payer
Progress

KLAS and Vendors – Consistent Progress through Candid Feedback

Provider feedback further encouraged the firm to partner even better with customers by “serving to sell.” KLAS told the firm that during the sales process, they should focus on outcomes and delivering success for customers instead of just trying to close deals.
  • Serve to Sell
  • Service
  • KLAS and Vendors
  • KPI
Silver Bullet

Is Population Health the Silver Bullet Healthcare Needs?

Big data will bring consumerism to healthcare, solve price-transparency issues, reduce healthcare costs, and end world hunger! Maybe that’s a tad hyperbolic, but it’s hard to overstate the expectations surrounding population health solutions.
  • Healthcare
  • Pop Health
  • KLAS Events
  • Population Health
Healthcare Investing

What is the Best Way to Invest in Healthcare?

KLAS had kept the investing community at arms-length. To see a room filled with healthcare-focused investors, alongside providers and vendor organizations was certainly a sight I hadn’t imagined 20 years ago when we first started measuring HIT.
  • Biggest Challenges in HIT
  • Investment Symposium
  • Digital health
  • KLAS Event
Building Bridges

Building Bridges Between Healthcare Providers and Vendors

Through our research, we gain insight from the provider community. Through our KPIs, we learn what’s happening among the vendors. Together, these experiences allow KLAS a unique perspective on the HIT industry.
  • Vendor Success Principles
  • Vendor Engagements
  • KLAS Story
Buying a Partnership

Providers Are Buying Partnerships, Not Products

Providers are buying an IT team, a support team, an implementation and training team, a team of developers that understand healthcare, and an executive team that knows the direction healthcare is going in and can create a strategy that aligns technology with the ever-changing needs of providers. This sounds like more than just software.
  • Enterprise Imaging
  • imaging
  • Keystone Summit
  • KLAS Conference
  • KLAS Event
The Delicate Arch

KLAS Research and the Delicate Balance of Impartial Data

A striking visual, the arch rises out of the alien, red rock of southern Utah and stands as a recognizable symbol of the state of Utah, where KLAS is located. That might be reason enough for us to include the arch in our logo; we are proud of our roots. But there is more behind our use of the monument.
Clinician Burnout

The 3 Biggest Challenges in Healthcare IT

I was recently given the opportunity to sit in at some of the breakout sessions of KLAS’ Digital Health Investment Symposium. The group was brought together to, among other things, discuss the biggest challenges that Healthcare IT (HIT) faces and how best to solve those problems.
  • Interoperability
  • Investment Symposium
  • KLAS Event
  • Digital health
Telehealth: Which Vendors Help?

Telehealth: Which Vendors Can Help You Succeed?

While adoption isn’t widespread and movement is slow, our research shows that telehealth is happening. Despite the significant barriers, providers are engaging with vendors and offering virtual care to patients. There is excitement about the potential of telehealth, and providers are passionate about new avenues of improving healthcare.
KLAS Investment Symposium

Healthcare Investments: Good Investing Leads to Good Care

In a first for KLAS, today we gathered leaders in the financial sector of healthcare for our inaugural Digital Health Investment Symposium. Adam Gale mentioned, opening our Investment Symposium, there was a time where KLAS very intentionally ‘stiff-armed’ investors. Our focus, as a young company 20 years ago, was to serve the provider and the provider alone. This decision was influenced heavily by our mission to “improve the world’s healthcare.”
  • KLAS Events
  • HIT
  • Consumerism in Healthcare
  • Consumerism
  • Population Health
  • Digital health
  • Investor Symposium
Telehealth Fact or Fiction

Telehealth: Separating Fact and Fiction

Telehealth is a common buzzword in healthcare IT these days. But is it actually happening? What does it actually look like? And is it worth it? These are questions KLAS is working to answer in our upcoming telehealth report.
Provider Cost of Care

Cost of Care: The Provider Perspective

As we prepare for the upcoming Investment Symposium, we’ve discussed several big topics that have the attention of providers, vendors and investors alike. We started with a discussion on population health and realized quickly that a large piece of that discussion focuses around how we pay for healthcare.
Population Health or Population Sickness

Population Health or Population Sickness?

As great as it sounds, the PHM movement is not all that it seems. At least not yet, not in terms of healthcare information technology (HIT). While the term population health has caught on everywhere, it’s not yet in practice in most places.
EMR Usability Improvements

How to Make Your EMR More Usable

So, we slammed in the EMRs to get the meaningful use money. Many organizations did not have an effective plan for how to implement the EMR in order to improve quality of care of care delivery & efficiency.
Clinican Adoption

How to Drive Clinician Adoption of Population Health

As we’ve prepared to host the KLAS Investment Symposium later this month, with our partners: TripleTree, Intermountain Healthcare and the Marwood Group - we’ve wrestled with what subjects would bring the most value to attendees.
Cost of Care

How Do You Define the Cost of Care?

Healthcare payers, provider organizations, and especially patients all agree that healthcare costs are at unsustainable levels. One potential solution to this far-reaching problem is the new value-based care payment model.
  • healthcare financials
  • COC
  • Total Cost of Care
  • Cost of Care
Future of Enterprise Imaging

What is the future for Enterprise Imaging?

KLAS recently hosted a Keystone Summit for enterprise imaging. Earlier in the year we discussed what the topic of our Keystone Summit should be, with several obvious big topics lined up.
  • KLAS Conferences
  • Keystone Summit
  • imaging
  • Enterprise Imaging
Keystone Summit

The Keystone Summit on Enterprise Imaging

When great events occur, there are three types of persons manifested: First, the one who doesn’t realize that anything great is happening; second, the one who realizes something is going on but doesn’t know what it is; and third, the one behind the scenes making it all happen
KLAS Keystone Summit 2017

The Pioneers of Enterprise Imaging

Part of moving enterprise imaging to the forefront of HIT will involve pulling it out of radiology. Our best chances at success will come when providers in the specialties that use images (dermatology, ophthalmology, etc.), as well as primary care physicians, see the need for and become passionate advocates of enterprise imaging. One Summit participant put it this way: “Don’t see enterprise imaging as simply ‘radiology plus.'"
USA, UK

KLAS and the NHS: How will the UK Measure Interoperability?

I am really delighted to see that KLAS has begun their journey in helping the UK healthcare system measure interoperability. Having met with a cross section of CIOs and CCIOs in all care settings the KLAS team are getting this model together to reflect the UK health care system.
  • United Kingdom
  • UK
  • Interoperability
  • HIT
  • Healthcare industry
  • Healthcare
  • Health IT
Innovation Blog Cover Resized

Cube Brilliance - Why Context Matters in Healthcare Innovation

Early last month, I took the chance to get out of the office and spend the day among the blooming gardens of Thanksgiving Point in Lehi UT for the Utah HIMSS Innovations and Awards conference. Among the many impressive speakers, one that stood out to me was Todd Dunn, the Director of Innovation for Intermountain Healthcare Transformation Lab.
Sepsis cover image

Sepsis: Demonstrating CDS Progress in Healthcare

KLAS recently published our first report on Sepsis. A first of it's kind, Kody Hansen takes to the blog to discuss which vendors are impacting the fight against sepsis, and how they're doing it.
  • Hospital
  • inpatient
  • disease
  • Infections
  • health and wellness
  • Health IT
  • HIT
  • Healthcare
  • KLAS
  • Infection control
  • Infection
  • Sepsis
  • CDS
Doctor with bad news

Why We Do What We Do at KLAS

There are rare people in your life who are so important, so influential, and so close and personal that it is impossible to adequately express what they mean to you. For me, one of these people was Halvor Bailey. He was my best friend. He was closer than a brother. You can imagine my shock when I was informed of his sudden, unexpected, and untimely death at only 45 years old. He was the father of five children, the beloved son of his parents, and a friend to countless others. It was an inconceivable loss to all of us.
  • doctors
  • Health insights
  • HIT
  • health
  • Affordable Healthcare
  • Measurement
  • Making A Difference
  • Healthcare
  • KLAS
  • Why We Do What We Do
Think inside the box

The Digital Hospital in a Box

Imagine if the hospital EHR came in a box ready to deploy, would we be ‘playing’ with the box within the first week I wonder? Once upon a time we used to talk about a hospital without boundaries, in some areas that evolved to a liquid hospital, as we move to the next decade a new idea is starting to emerge, a new parallel, the digital hospital in a box.
Kent Gale Blog 12

The Start of the Best in KLAS Awards

The dark age of vendor partner selection was at its peak just prior to the turn of the century, the year 2000. The most successful vendors worked from the top down building strong relationships with provider executives to win big contracts. Marketing materials and PowerPoint presentations capped off with strong social relationships won big deals.