All Blog Articles

doctor holding tabled with graphics

EMR Vendors in the World of AI

Last year, KLAS published a report focused on vendors who provide purpose-built AI solutions in healthcare. We at KLAS, along with provider organizations, were curious as to what the enterprise EMR vendors were offering in the world of AI today.
Female nurse meets with elderly woman in home at bedside

Transition to the PDGM

We wanted to see how well providers and their supporting vendors were able to transition into Medicare's new Patient-Driven Groupings Model (PDGM) for home health agencies. So far, vendors seem to be providing successful support, but many providers show disheartening initial impacts.
  • Value Based Care
  • Home Health
  • Payment Model
  • Transition
  • Patient-Driven Groupings Model
  • Medicare
  • PDGM
Woman with headset at computer answering a support call

Which Technical Services Vendor Should You Choose?

Amongst the turmoil that is COVID-19, technical services projects may have increased priority and firms continue to be in demand. Recently, KLAS published its first ever Technical Services Report. This report will help customers make better buying decisions and help vendors hone their craft.
  • Vendor
  • Decision Insights
  • COVID-19
  • Technical Services
frustrated doctor at laptop with stethoscope on desk

Predicting EHR Satisfaction and Burnout with Epic’s Signal Data

EHR satisfaction and burnout are some of the top concerns of EHR-using organizations, as both greatly impact the user experience and productivity. Many organizations have asked KLAS about what Signal’s data can do in terms of predicting end users’ experiences.
  • Burnout
  • Satisfaction
  • EHR
  • Signal Data
  • Epic
glass globe surrounded by a stethoscope

Winning in the Global (non-US) EMR Market

The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible global view to let providers know what is happening in the EMR market.
Heart rate monitor on a smartwatch

eTech Insight: Smartwatches – Becoming Sophisticated Health Monitoring Devices

Smartwatch technologies continue to progress with healthcare monitoring capabilities. The ability to measure the clinical vital signs of at-risk patients in a timely and accurate manner from a single device positions the providers to improve healthcare quality while reducing healthcare costs.
  • Healthcare Innovation
  • Healthcare Tech
  • Smart Technology
  • Smartwatch
puzzle piece fitting into puzzle

Epic Differences: Community Connect vs. Direct Contracting

To fill a gap in KLAS data, we have broken out the two different Epic customer experiences. In our new report, providers can now look at Epic scores for EpicCare ambulatory separate from directly-contracted and Community Connect customers.
Two physicians speak together with a tablet

Improve Your EHR Experience with Science

With effort, there is a very high probability that your organization can improve your EHR experience at a significant statistical level. Read how some organizations saw the improvements they did and certain methods that proved to yield surprising results.
Woman with tablet on video call with female doctor

eTech Insight – IoT Gateways Can Improve Telehealth Services

What's missing from telehealth exams? Vital signs that would normally be captured during an office visit—blood pressure, pulse, O2 saturation, height and weight, and temperature. The solution? IoT gateways are being used to consolidate the data from remote patient-healthcare-monitoring devices in Asian countries with a partnership between Cassia Networks and VivaLNK.
Physician with calculator and laptop

The New Ambulatory RCM Space

Historically, KLAS has had the ambulatory RCM segment open only to core technology vendors. This year, we opened up the segment to focused services vendors like R1 RCM and Bolder Healthcare, who don't create EMRs or PM systems. This adjustment revealed some very interesting insights and aha moments.
Man avoiding pitfalls

Vendor Success during COVID-19

The current pandemic clearly took us all by surprise. It is humbling to see so many weaknesses in healthcare exposed and to see how very unprepared we all were for a global catastrophe. However, in many ways, it is encouraging to see how healthcare has changed to meet this crisis head on.
Provider using clinical documentation solution on a phone

Emerging Technology in Clinical Documentation

The clinical documentation market is full of a wide spectrum of different solutions and vendors trying to solve a singular problem: physician burnout. Though there are more vendors we are currently researching in this market, to date KLAS has looked at two vendors that are solving these issues in unique ways: Augmedix and Suki.
A smart home device on a table with a man sitting in the background

eTech Insights – Smart Home Assistant Products Emerge as Consumer Healthcare Managers

Consumers looking for healthcare information and guidance generally have to access several different sources to find what they are looking for in order to manage and maintain their health or the health of their family. Many of these sources may not be trustworthy. COVID-19 misinformation has been spread on several social media sites, even with close inspection of site content by the social media vendors.
COVID-19 information displayed on a laptop

KLAS’ Efforts to Help During the COVID-19 Crisis

We asked ourselves, how do we help providers in this wild time in the new job they have to address? KLAS is taking more than a few steps to help lighten the load during this time. Here are some of the efforts that I would most like our provider and vendor friends to know.
Woman speaking with her psychologist

Performance Shifts in Behavioral Health

Toward the end of 2019, we noticed a fair amount of shift in what providers were sharing about their behavioral health vendors. To help providers understand the reasons behind the movement, we chose to highlight the performance shifts in the Behavioral Health EMR 2020 report.
Illustration of patient using a chatbot on a phone to discuss symptoms

eTech Insights – Digital Application Collaboration Drives Plug and Play

The biggest challenge for most of the application collaboration between healthcare IT legacy vendors is the variations in the solution architectures. There is no plug-and-play capability for most legacy solutions to extend their application capabilities, though this will eventually be overcome by the HL7 Fast Healthcare Interoperable Resource (FHIR) API models that are emerging.
A doctor and HIT vendor exchanging a paper heart

Hidden Weapons of Technology in the Coronavirus War

There is no industry for which the virus is more real than the doctors and nurses in our hospitals and clinics. Many are like soldiers, bravely fighting on the front lines. As KLAS watched the coronavirus walk the short road from a threat to a pandemic, we wondered what we could do for our soldiers. But when we asked, we discovered that doctors and administrators didn’t really know how to answer us. Then someone on our KLAS team suggested that we just ask the vendors what they could do to help. That was when the lightbulb turned on.
An N95 mask to protect against COVID-19

COVID-19: An Emergency Physician’s Perspective

If the last few weeks have shown me anything, it is that no one is immune to the big and small changes that COVID-19 brought to the world almost overnight. Where I live in Columbus, Ohio, and in many other states around the nation, public places like museums, zoos, and schools are all closed. This is almost everyone’s reality. I feel this especially in my work as an emergency physician.
Patient using health app at home

eTech Insights – The Digital IT Impact for Virtual Healthcare Delivery Post-COVID-19

COVID-19 as a threat to the US population has demonstrated clear weaknesses and gaps in the current care delivery model. State and federal regulations that limited the ability to use telehealth for evaluating patients in their homes or in rural areas of the country have been exposed as indefensible in most cases, and those uses are now being reimbursed by CMS.
A colorful grouping of opioid pills

A Window into Opioid Management

From the data gathered as part of CHIME’s “Healthcare’s Most Wired” program, our recent Opioid Management report is essentially a white paper on the state of opioid prevention in the most technologically advanced ambulatory organizations in the country.
Doctors training in the EHR

From Chief Complainer to the Sprint Program

My team and I knew that we had failed at doing wide-broadcast, light-touch optimization. We needed to do something more intensive. So we set up our Sprint program. Though it was challenging to get the program started, we have been able to demonstrate that we can transform the way each practice uses the EHR so that they see it as more of a partner than a burden.
Four people putting together puzzle pieces

HHS’ New Interoperability Rules

After much saber-rattling, two new interoperability rules proposed by HHS were finalized in early March. These new rules aim to give all patients access to their data, something the government has been eager to do for quite some time.
Map of the USA popping out of a laptop

Why Providers Buy

KLAS began sharing Decision Insights in 2018, and our most recent 2020 National Trends report was just published. In our last three National Trends reports, we have answered some compelling questions.
Human head with half a normal brain and half a technological brain

Cut the Hype about AI

Two years ago, most healthcare organizations were wondering about the impact and advantages of AI. They wondered how real AI was. Today, there is almost no doubt about the benefit of incorporating AI into the healthcare ecosystem, so major health systems are starting to move forward with their AI pilots and programs.
Doctor working on a computer with the EHR

Provider Burnout: A Complex Issue

As COVID-19 continues to spread across the world, health systems are becoming more and more overwhelmed by the number of infected people, which is quickly surpassing health systems’ capacities for treatment. The current pandemic is also exacerbating an already prevalent issue within healthcare: burnout.
Doctors training on the EHR one-on-one

HIMSS 2020: Optimizing Your EHR Experience with Training

Despite HIMSS being cancelled because of the coronavirus, we at KLAS feel that it is important to get our data out to providers. In this post and its corresponding presentation, I want to talk about one particular way that provider organizations can optimize their EHR experience.
Patient interacting with doctor using telehealth solution

Getting the Patient Perspective on Patient Engagement Technology

KLAS’ goal in asking for patient feedback was to find out what the patients generally wanted regarding healthcare technology. We wanted to understand what types of technology were impactful for them and where they would like to see more technology developed.
A doctor looking at an AI projected image of a heart

The Fantastical World of AI in Imaging

We elaborated on the general AI space in another report. But a key piece of the hype is AI in imaging. Providers are looking for algorithms that will help them with diagnoses, workflow, task prioritization, and other innovative ways to make providers more productive.
Doctor using virtual reality headset

eTech Insights – Extended Reality (XR) Becoming a Healthcare Solution Reality

One of the key challenges for adoption of XR in any industry is the design of the headsets. Headsets are considered clunky and uncomfortable and can cause mental fatigue. While one can imagine wearing a headset to review or practice a surgical procedure, wearing one in front of patients would be awkward.
  • first look
  • extended reality
  • Virtual reality
wooden blocks with symbols for hitting a target, new ideas, and gears

The Buzz Around HCIT Topics

Many of the vendors mentioned in the report are creating solutions to transform healthcare into a more patient-centric experience. Products that meet patients’ needs in terms of contact preferences, personal interests, available appointment times, clinical results sharing, telemedicine, remote patient monitoring, and many other scenarios are exploding on the market.
Doctor working with analytics platform

Potential Disruptors in Healthcare Analytics

We want to help people understand why they are buying what they buy in this market space. That’s why we have published our first ever Healthcare Business Intelligence and Analytics Decision Insights report. The report has insights into 12 vendors in the BI and analytics industry.
  • Decision Insights
  • Business Analytics
  • Business intelligence
Working with Tiny AI

eTech Insights – Tiny AI Will Drive Improved Voice Recognition Capabilities

Training Google BERT, Google’s AI voice model, with just one data run used the energy to power a US household for 50 days[3]. Google BERT had 340 million data parameters. Megatron-LM, the AI engine from NVIDIA, has 8.3 billion data parameters. While these models are making voice recognition close to infallible, they are also driving up research and delivery costs for these companies. A new approach to reducing these challenges with voice recognition and AI is called Tiny AI.
Nurse working with a patient

Pulse Check on the Patient Driven Payment Model

The Patient Driven Payment Model went into effect October of last year. Unlike the previous model, which was based on minutes of services and may have encouraged unnecessary services, the new model is based on acuity and anticipated resources needed during a patient’s stay.
Mom checking a symptom tracker with her phone to care for sick child

eTech Insights – Symptom Checkers: Play Offense, Not Defense

The challenge for providers is that consumers will continue to increase their usage of these tools as access to care continues to decline and consumers are expected to manage more of their healthcare experience. Creating proactive strategies and policies for interacting with symptom checkers and integrating them into the provider’s care delivery environment is likely to have a positive impact on patient engagement.

How KLAS Listens to Critical Feedback

Recently, KLAS and our advisory board had the opportunity to listen to some critical feedback from a vendor executive. We were appreciative and open to this genuine and honest feedback and to the opportunity it gave us to improve.
Patient paying a bill online

Guiding the Industry Toward a Patient Engagement Platform

It’s easy to see why the Quadruple Aim of healthcare has made patient engagement such a hot topic in healthcare and why we at KLAS have made a concerted effort to understand the space and establish a framework for it. Our latest installment in this research process, the 2019 Patient Engagement Summit white paper, establishes key components of an effective patient engagement platform.
multicolored paper with question marks on a white background

Decision Insights: So What?

When we started publishing Decision Insights about two and a half years ago, we wanted to understand which vendors healthcare organizations were actually buying from to (1) understand the more complete picture and (2) help providers select the best vendors for their organizations.
Robot hand holding a globe with glowing points

eTech Insights – KLAS Commits to Emerging Technology Research

The ability to effectively analyze emerging healthcare technologies such as artificial intelligence, voice recognition, ambient intelligence (natural language processing), social determinants of healthcare, smart home devices (e.g., Alexa, Google Home, cable companies), patient engagement, and revenue management support will be a critical success factor for the long-term viability of providers as we move to value-based care.
doctor holding an older patient's hands

Finding the Right Fit in Value-Based Care Managed Services

Though we are seeing reduced regulatory pressure in this space, value-based care (VBC) is still a big deal to many providers for financial and competitive reasons. There are a variety of firms and software vendors out there that can help healthcare organizations make the complex transition to VBC.
  • value-based care
  • Value-Based Care Managed Services
Woman reading a newspaper with the headline Fake News

Fake News or Opportunity? Two Approaches to Client Feedback

Is the client’s perception of the gap between promise and performance so-called fake news? Provider commentary, often given to KLAS candidly, sometimes provokes an immediately negative response from vendors mentioned. Unfortunately, while such an emotional response is predictable, it means that vendors rarely see opportunities for improvement in the feedback.
Feet standing by three different arrows pointing in different directions

Decision Insights: 340B

340B may not be the hot topic of the healthcare IT industry, but KLAS was surprised to find that there were a significant number of purchasing decisions within the space. We wanted to understand the factors driving those decisions and why some vendors are coming out on top.
Doctor viewing images with a computer

Progress in Enterprise Imaging

I always say that I would love for the need of the enterprise imaging report to go away. That would mean that both providers and vendors are in a good spot and patients have easy access to all their images. But right now, we realize that enterprise imaging is still in its infancy.
Patient meeting with their doctor at a employee clinic

Worksite Health Services: A Nice Benefit or a True Health and Financial Value?

The more interesting question related to worksite health services is whether they actually provide health and financial value to organizations. This new report digs into this question, as well as other questions, and aims to provide clarity around the merit of these services beyond just being a great benefit.
Dominoes being held up from collapse by a finger

The Next Step—Population Health Care Management

The population health market is realizing that it needs more of the next step: the care management piece. There is some adoption, but there is not widespread adoption. A lot of the other players in this space have either a newly developed platform or a limited adoption of it. The market is moving in the direction of care management, but it is still very much emerging.
fishing on the lake

Going Fishing: A Look at Revenue Integrity

We struggled for months to define this space. Finally, we determined that we should let health systems define revenue cycle integrity however they want. However, we at KLAS need to be able to check the boxes and verify which vendors do what at this point. One of the big differentiators in the Revenue Integrity/Underpayment 2019 report is what the vendors do and not so much how well they do it.
A brain that is half artificial intelligence, half human

eTech Insights – AI Foundation Success Factors

While the Ascension and Google partnership is receiving a lot of negative press regarding the access of de-identified patient data from a provider for creating effective digital and AI solutions, this is likely the most effective way to drive successful AI solutions for healthcare.
Provider examining cells under a microscope

Preparing for the Digital Pathology Revolution

We at KLAS interviewed some of the leaders in the space to learn about what it takes to jump into digital pathology. We asked these leaders what organizations need to know to prepare and how to get started. We recently published our findings in the Global Digital Pathology 2019 report.
healthcare provider using digital fax

Digital Fax—Back to the Future

To understand the full impact digital fax solutions can have, we talked with organizations that are using the very latest and greatest technology the vendors have to offer.
Accessing medical images via VNA

VNAs Emerging in Global Markets

The goal for the Global VNA Solutions 2019 report was not to get the average customer experience; especially where a lot of organizations may be using their VNA as a backup radiology archive. Rather, we worked with the vendors to interview leading customers around the globe to understand what is currently possible with these VNAs and which vendors are pushing the limits.
A wooden block with the number 10

Top 10 2019 Arch Collaborative Case Studies

The Arch Collaborative has worked hard in 2019 to distill the experiences of member EHR users into usable insights. Here’s a rundown of 10 of our most-visited Arch Collaborative case studies along with brief summaries.
A consulting team working on value-based care

Finding Your Value-Based Care Partner

Value-base care (VBC) transformation turned out to be the number one concern for most of the executives, but when asked about specific firms, many of the executives couldn’t come up with names. So we decided to drill down into that space and share performance information on the firms, resulting in KLAS’ recently published Value-Based Care Consulting 2019 report.
Image of DNA molecule structure

The Ever-Increasing Speed of Genomics

Digging more into genomics means gaining more and more knowledge about people and populations. And as more people want to know about themselves, they want access to their genomes. The big question, especially for us in the UK, is who owns the genome.
Provider looking over MRI scans

The Shifting Market of Global PACS

KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term needs.
Woman getting an eye exam

An Initial View of Ophthalmology EMRs

KLAS’ recent Ophthalmology 2019 report is our first-ever report on EMR solutions for ophthalmology, and I've been very excited about getting it out into the market. The report really helps us paint some broad strokes around the vendor landscape
Stethoscope alongside a mobile phone

DHIS19: Current and Potential Challenges of Telehealth

Telehealth seems like a dream come true for patients; whenever they aren’t feeling well, instead of hopping in the car to drive to a doctor’s office, they can simply hop on their phones or computers and connect with a provider virtually. There are other benefits to telehealth as well, like healthier patients and reduced costs. However, telehealth isn’t without its challenges, and there are many on the provider side.
choosing the right fit for your erp implementation

Choosing the Right Fit for Your ERP Implementation

Providers are looking at other pieces of software that can help them be more efficient. ERP software, especially now that it is going to the cloud, is a good example because it can really help boost operational efficiency if an ERP system is implemented in the right way.
A team working with an AI solution

Driving Success in Healthcare AI – Best Practices

To drive successful adoption and deployment of AI technologies, and ultimately desired outcomes, it is critical to have a partnership in which customers and vendors are working collaboratively. Healthcare organizations and vendors alike must share their responsibilities to divide and conquer the work.
Looking at the revenue cycle on a tablet

Revenue Cycle Unicorns

The Revenue Cycle Unicorns 2019 report allows us to publish data on revenue cycle vendors and solutions we are watching that don't have a clear-cut home in the KLAS market segments.
Increasing bar chart with a paper airplane

Top Trending Healthcare Reports of 2019

2019 was an exciting year for development with regard to health tech, and I’d like to spend a moment highlighting some of the top-visited reports that KLAS published this year in no particular order.
Changing blocks that say 2019 to 2020

Looking to 2020 with Adam Gale

KLAS CEO Adam Gale talks through some of the biggest key happenings at KLAS in 2019, and breaks down where KLAS is headed in 2020.
  • EHR Success
  • Payer/provider
  • Emerging technology
  • 2020
Big data being filtered into an illustrated brain

Common Miscon-ceptions in Healthcare AI

Of the 57 organizations KLAS interviewed about using AI in their organizations, even those who saw success with AI technology experienced some roadblocks. In those organizations’ experiences, we find some common points that are helpful for those organizations on the cusp of purchasing or implementing an AI tool.
A hand holding a glowing globe

Innovation Center Consortium – Accelerating Development

The Innovation Center Consortium workshop was our first real step toward bringing innovation centers together. For the workshop specifically, the goal was twofold. First, we wanted to start telling people about the mission to get their insights and input on how KLAS can help. Second, we wanted to discover some best practices for effectively driving innovation in this type of provider setting.
a glass globe and a stethoscope

The Global Future of the Arch Collaborative

It’s exciting that KLAS is working in this space where we really can change the face of global healthcare. I see the scope of the Collaborative only growing as we move forward, and I’d like to share some of what I see happening now and in the Collaborative’s future.
A magnifying glass giving a closer look at a list of prices

eTech Insights – Transparent Pricing: Leveling the Playing Field

We have had several examples of pricing disparity for the same procedures publicly exposed over the last few years. Hip-replacement procedures from different hospitals in the same city can vary by tens of thousands of dollars.
  • Emerging Markets
  • first look
  • Price Transparency
man using business intelligence software

The Potential of Microsoft Power BI

Just two years ago, Microsoft Power BI was barely coming up in KLAS data. Providers were a little unsure of how and where the product could even work for them. Fast forward to late 2019, and we are starting to see some major shifts for this solution. KLAS is seeing more and more sites move forward with Power BI with more excitement in the industry than we have seen in a long time.
  • Microsoft
  • Analytics
  • Business intelligence
Woman consulting with her doctor using telemedicine

Understanding Remote Patient Monitoring

Remote patient monitoring has been a growing area of telehealth and is an area that we have been watching, but we didn't have a lot of data on it. With the Remote Patient Monitoring 2019 report, our goal was to validate some of the growth and understand some of the changes within the space. And in the space, we wanted to share performance data of the market for the first time.
Everton and Jon visiting a hospital in Asia

Current Healthcare IT Trends in Asia

We recently had the privilege of attending the HIMSS AsiaPac19 conference in Thailand. While there, we met with several health systems and traveled to South Korea as well. As we visit with providers around the world, we see that they are encountering problems similar to those we see in healthcare in the US, Europe, and even the Middle East.
Balancing between money and caring for the patient

Coming Together at the Payer/Provider Summit

The payer/provider relationship in healthcare is full of speed bumps and roadblocks, a fact unsurprising to even the patients. I was excited (and admittedly a little nervous) to see how both sides would work together on their challenges during the Payer/Provider Summit in Snowbird, Utah, in October.
Man checking his apple watch

Consumer Thinking in Healthcare

In healthcare, we are obliged to ensure clinical safety when deploy apps and devices. The leisure industry is driven by consumers and by lifestyle; they base decisions not on clinical safety but on reviews, feedback from social media and consumer testing. Consumer tech and health tech move at very different paces.
  • big data
  • Consumerism
  • Consumer Electronics in Healthcare
Google search illustration

Feigning Shock: Why Wouldn’t Tech Giants Use Patient Data?

While Google has made it clear that they’re compliant with the relevant privacy standards, the story hasn’t exactly received resounding applause online. In a generation already paranoid about navigating privacy online, a hostile response is unsurprising.
pieces of healthcare record working together as gears

What Is Possible with HIEs?

Our most recent Interoperability Platforms 2019 report takes a deeper look at the shifting landscape in HIE. We primarily wanted to see what is possible with HIEs and where vendors are in their transition from traditional HIEs to interoperability platforms.
Mergers and acquisitions chess game

What Works in Strategic M&A?

The purpose of the Strategic M&A 2019 report was to dig into approximately the last seven years’ worth of mergers and acquisitions—larger strategic transactions—and to evaluate and correlate the data to show the industry what has been happening before and after these transactions. What has and hasn’t worked, and why?
Happy doctor working with patient

Targeting Provider Wellness and Efficiency with the Arch Collaborative

As is true for many organizations, UW Health is making a very concerted, strategic effort to focus on provider wellness. As part of that, we established a provider wellness committee with representation from each of our clinical departments. In that forum, I shared the Arch Collaborative findings with respect to the impact of training, optimization, and shared ownership.
Female doctor looking over physician credentials

The Value of Credentialing

As KLAS discovered in last year’s credentialing report, there are a lot of vendors who provide credentialing solutions. But since that report, KLAS has published a new report that follows up on those vendors and reveals which solutions are addressing the issues surrounding this area.
doctor opening up patient notes on tablet

eTech Insights – Patients Accessing Visit Notes; Two Different Approaches

As patients are driven to conduct more control over their healthcare, they are demanding to have more information about their care available to them. Access to the visit notes created during an encounter is one information source that is starting to emerge as a priority in order to support a patient’s self-management of care as well as allow families to assist with the care compliance of a loved one.
  • patient records
  • patient access
  • first look
A staircase made of blocks with five steps

DHIS19: Five Steps to Better Align Providers, Investors, and Vendors

Before DHIS 2019, we had attendees take a survey to look at the problems that investors, providers, and vendors were each trying to solve. Each group is understandably focused on different priorities, which is not a bad thing. The problem is that providers don’t necessarily have the funds to invest for themselves. They need investors to fund the solutions that can help them right now.
doctor showing a patient her patient portal

eTech Insights – Does a Silver Bullet for Patient Engagement Solutions Exist?

Providers are being deluged by vendors with patient engagement solutions. A quick Google search on patient engagement products returns over 62 million results. The challenge for providers is determining which patient engagement solutions will allow them to create stronger provider brand loyalty when they are competing with other provider networks in their market.
karen ondo in a white KLAS shirt

Karen Ondo: A Legacy of Healthcare

Karen Ondo has played a major role at KLAS over the past 18 years. It is an honor to recognize her now for her dedicated service, and as KLAS' best golfer.
a team putting together puzzle pieces

DHIS 2019 Keynote – Strategy Defines Structure

KLAS’ Digital Health Investment Symposium featured a very insightful keynote presentation from Eduardo Conrado, Executive Vice President and Chief Officer of Strategy and Innovation at Ascension. He very graciously shared the elements that help him drive success in Ascension’s HIT development.
doctor using phone in the hallway

The EHR Isn’t the Cause of Doctor Burnout; Alienation from the Patient Is

In the pre-EHR days, I remember sitting in a chart room with a tall stack of paper charts to sign. I do not miss that experience! With the physical paperwork burden diminished, why then is there so much talk of doctor burnout? And why is the EHR considered a contributor?
vendor and customer shaking hands

Success Principles: Keeping Customers for the Long Haul

We at KLAS wanted to figure out patterns that led to a vendor being able to retain customers. The research looked at different vendors’ internal processes to see what did and did not work, and then presented our findings in a breakout session at the Digital Health Investment Symposium.
An innovation center team working together

A Framework for the Pursuit of Innovation

What are the key components of a successful innovation project? Given the costs and potential of great innovation and inventions in healthcare, innovators must take care to cautiously validate their ideas before pursuing them. I recently spoke with Erik Lium, PhD and Executive Vice President of Mount Sinai Innovation Partners to gather his thoughts on this topic.
training physicians in the EHR

Moving the EHR Forward Together

I am passionate about participating in the Arch Collaborative because I feel that we as a group can better move all of our organizations forward and make what we do for our patients easier, quicker, and less burdensome. By doing so, we can all have better outcomes.
smart pump in use in a hospital room

The Smart Pumps Decision Insights Report

With this most recent Smart Pumps 2019 Decision Insights report, KLAS is focusing more deeply on each vendor’s market energy and the reasons that different smart pumps are being considered, selected, or replaced.
putting together the puzzle pieces of acquiring a company

DHIS19: How to Kill a Great Company

This DHIS breakout session had good attendance; people were no doubt interested in the art of acquiring, or rather, killing a great company. But rest assured, the panel took on more of a pacifistic approach in their counsel—more like absorb than kill.
insurance and patient information illustration

Payer-Provider Convergence

On the path to a fee-for-value model, payers and providers must be increasingly moving in lockstep to solve provider outcomes. Whether this means that the payvider method is most effective remains to be seen. However, I did have the recent opportunity to share my thoughts with the KLAS team on the impeding payer-provider convergence.
Physician informaticist training another physician

The Value of the Arch Collaborative

With their first initial survey done in just the hospitalist group, John Muir Health was in the ninety-seventh percentile for provider engagement. We sat down with Helen Lu, FNP-BC and Medical Informaticist, and Stacy Ly, MD and a physician informaticist, to find out more about their approach.
provider looking at a digital version of the revenue cycle

Revenue Cycle – How Green are the Fields?

I was able to attend the 2019 Digital Health Investment Symposium and sat in on a breakout session about innovations in revenue cycle. The two panelists—Todd Craghead, Vice President of Revenue Cycle at Intermountain Healthcare, and Deborah Vancleave, Vice President of Revenue Cycle at Mosaic Life Care—discussed their own personal experiences with revenue cycle at their respective organizations.
  • Revenue Cycle Management
  • Revenue Cycle
woman working with computer-assisted coding

Is Computer-Assisted Coding Worth the Investment?

KLAS last published a CAC report in 2016 around the time that ICD-10 came out. At that time, providers mainly needed to have a solution to help with implementing ICD-10. Now that things have settled after those changes, we has shifted our focus to finding out whether CAC solutions are worth the investment and whether they provide outcomes for the facilities using it.
doctor interacting with tablet and patient

The New KLAS Patient Engagement Ecosystem

The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Doctor holding a stethoscope

Importing Outside Lessons into Digital Health

EXPO Health was an opportunity to focus on great up-and-coming ideas within the world of healthcare. I listened in on panels with experts from industries ranging from traditional tech to the casino industry. It was enlightening to see healthcare from the perspectives of those who have cut their teeth in other industries.
A map of the world projecting from a phone screen

Insights from the Global (Non-US) EMR Implemen-tations Report

Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinical and administrative solutions. We didn't have the detailed information needed to answer those questions, so we set out to find information to better understand how EMR vendors are meeting customer needs.
an ipad displaying a lock symbol

Medical Device Security – A Sneak Peek at an Upcoming Report

At the end of the day, medical device security is about protecting patient safety and safeguarding protected health information (PHI). I would like to revisit some of our findings from last year’s report and give you a sneak peek into a follow-up report that KLAS will be publishing on the early vendors that are seeking to help healthcare organizations address these security concerns.
building a pyramid with symbols of health

Payer Care Management: Vendors Could Do Better

It’s like an SAT question: population health is to the EMR what care management is to the core claims platform. (There’s your SAT throwback for the day.) The problem is that payers often can’t figure out what all the data means in their core claims platform. And that is where vendors in the space can step up their game.
a nurse educating a patient

Winning in Patient Engagement

It's a really exciting time in the healthcare industry for patient engagement–focused business. For a fairly long time, healthcare providers from enterprises to physicians have understood that helping patients get more engaged in their care drives better outcomes and higher satisfaction.
  • patient experience
  • Patient Portals
  • Patient Engagement
illustrated face with digital lines

eTech Insights – Suki, A New Entrant in the Learning Virtual-Scribe Market

Suki was one of the most mentioned companies in KLAS’ Emerging HCIT Companies 2019 Report, published in February of this year. This indicates that Suki is a top-of-mind emerging company among provider organizations—leaving us with a desire to learn and understand more about it.
  • Voice Recognition
  • Artificial Intelligence
Using a tablet with AI

Current Uses of AI in Healthcare

Health information technology is an exciting industry for the potential application of AI. Practical applications are not widely used or available, but early adopters have made some interesting first steps.
looking at healthcare costs with a magnifying glass

Healthcare Cost Transparency Today – Illuminating or Humiliating?

As consumers, we often feel punished or looked down upon for trying to understand healthcare costs. Intentional or not, that approach creates an environment of fear, uncertainty, and mystery. But what if you and I felt empowered to choose, and what if the healthcare system engaged with us as consumers, not as patients?
  • Consumerism in Healthcare
  • Price Transparency
filing cabinet drawers coming out of a laptop.

eTech Insights – Don’t Confuse Digital Fax with Legacy Fax

Healthcare organizations conduct numerous information-sharing transactions daily relative to sharing patient information. Many of these transactions are still being conducted with legacy fax solutions. New digital-fax solutions are emerging that will help to resolve many of the current challenges related to expenses, security, confidentiality, efficiency, and equipment.
pharmacists looking over drug inventory

Medication Inventory Management

We are all aware of the fact that healthcare lags behind other industries. Barriers such as heavy regulations and intense scrutiny weigh down technological advancements. And as KLAS’ Medication Inventory Management 2019 report shows, medication inventory management (MIM) is no exception.
family member supporting woman with cancer

Relationships Key to Radiation Therapy

An estimated 43.8 million people were living with cancer in 2018, but death rates for people with cancer are dropping due in large part to advances in early detection and treatment. We at KLAS are eager to help cancer-treatment technology save even more lives. That’s one reason I’ve been so enthusiastic about the publishing of KLAS’ Radiation Therapy 2019 report.
using the cloud on a device

Considerations as Healthcare Moves to the Cloud

The case for moving healthcare to the cloud is already strong. However, healthcare systems need to make big changes to their mind-sets and finances to ensure that new processes, governance, financing, and skills are aligned for the future.
working with a chatbot

eTech Insights – What’s Up, Bot? Taking Patient Engagement to the Next Level

Through KLAS’ ongoing research efforts on innovations and emerging technologies, bots are transitioning to the forefront of the emerging patient engagement–technology and consumerism discussions. We believe more advanced healthcare bots will be emerging from the social bots that are provided by Amazon, Google, and Apple.
digital plant growing out of technology

Emerging HCIT Companies: Midyear Update

Our goal with the midyear update for the Emerging HCIT Companies report was to share a list of the companies that are popping up on the healthcare radar and to quantify which market segments they play in.
A man holding out a virtual symbol of a locked house

Cybersecurity: Perspectives on Third-Party Risk Management

Third-party risk is a problem that costs the healthcare industry $23.7 billion a year, and represents the majority of security breaches outside of phishing email attacks. This AMCA breach was massive; recent updates bring the total number of affected patients to 24.3 million. Events like this are the main reason cybersecurity is so top of mind for healthcare providers.
A stethoscope on a passport

DHIS19: Global HIT Trends

For several years, KLAS has done symposiums focused on bringing leading healthcare providers and vendors together with investment companies with the aim of focusing development and innovation on the areas most in need within healthcare. At the request of several firms, we decided to host a similar event in Europe to look at investment trends and barriers to their adoption outside the US.
various devices interfacing

eTech Insights – New Healthcare API Solutions Will Drive Market Disruption

Almost all healthcare organizations have implemented integration engines (IEs) to create interfaces from disparate best-of-breed IT applications to their enterprise IT applications. Most of these interfaces are based on HL7 2.X interface standards (using the term standards loosely) to create the data streams between IT application systems.
investing in value based care

Investing in Value-Based Care

Ahead of the Digital Health Investment Symposium, we interviewed Ryan Engle, a partner at TT Capital Partners, to hear his views from the investment community on the healthcare industry’s shift to value-based care.
The AI Hype: Separating Fact from Fiction

The AI Hype: Separating Fact from Fiction

Let’s ask ourselves a question: “Does the hype surrounding AI within healthcare merit attention from investors?” The key word is hype. We do see a lot of reports in trade journals and in the mainstream media about the potential benefits of AI tools within the healthcare and life sciences industries. But a lot of that reporting is really about potential and not about tools that are currently available.

Legacy Data Archiving

As large systems buy community hospitals, physician practices, and ambulatory groups, they need to move those sites to their enterprise platforms. The problem is that storing data in the new or old application is expensive, especially old data. Data archiving involves taking the old data and putting it into an accessible off-premise cloud or data center of some kind.
car dashboard design

The Role of Design in the EHR

The EHR is an oddity in software design due to its peculiar history. It was not created by an organic movement toward electronic record keeping; it was mandated by federal legislation, piece by piece, starting with the ONC and solidifying with HITECH and meaningful use.
nurse using the EHR

The Arch Collaborative: Successes at UCLA

Discovering how our customers and clinicians feel and being able to compare that information with valid data was a really appealing aspect of the Arch Collaborative.
  • Nursing
  • EHR Training
  • EHR Success
  • Arch Collaborative
physical environment impacts SDoH

eTech Insights – Social Determinants of Health, the New Patient-Care Frontier

Many healthcare organizations are evaluating the best approach for capturing and using SDOH data within their IT environments. A key consideration for developing or buying SDOH solutions is creating a design to integrate data capture and analysis functions into the workflows that provide the benefits of care delivery outcomes without adding significant overhead to the care providers who will be interfacing with those applications.
  • first look
  • Social determinants of health
  • SDOH
physicians discussing their work

Who Is in Control of EHR Satisfaction?

On the surface, the Arch Collaborative data set isn’t always rosy. For example, we have analyzed the results of over 100,000 clinician responses, and uncovered at least one insight that might raise some eyebrows.
  • EHR Training
  • EHR Success
  • Arch Collaborative
industry transformation an investment banking perspective on phm and vbc

Industry Transformation: An Investment Banking Perspective on PHM and VBC

It’s no secret that the healthcare industry has started the transition to a value-based care (VBC) with the potential to deliver better outcomes at lower costs. Given these big market shifts and the opportunities they present, I spoke with Jason Grais, Managing Director at TripleTree, to gain some additional perspective.
  • value-based care
  • Healthcare Investing
  • Investment Symposium

What CMIOs Can Get Out of the Arch Collaborative

In my mind, the Arch Collaborative is really about creating a community where healthcare providers and executives can learn from each other.
  • Children's Hospitals
  • EHR
  • Arch Collaborative
wearables in healthcare

Making Room for Wearables and Other Data Types in Healthcare

People are providing more and more data towards their own care. We now have patients, especially those with chronic conditions, contributing towards their health record via interfaces, wearables, and other devices. This is a very different set of data from the clinical data physicians are used to today.
insights to the ehr and physician burnout

Insights Into the EHR and Physician Burnout

What can be done with the EHR to promote physician wellness and satisfaction? The Arch Collaborative is helping organizations determine next steps.
  • EHR Training
  • EHR Personalization
  • EHR Success
  • Physician Burnout
  • Arch Collaborative
are outsourced revenue cycle services firms worth the investment

Are Outsourced Revenue Cycle Services Worth the Investment?

Provider organizations need revenue cycle outsourcing firms to take ownership of the complex revenue cycle and to deliver relief for these cost and resource burdens. But are these firms worth the investment?
Doctor working on the EHR

Arch Collaborative Summit: Personalization and Efficiency Panel

Arch Collaborative results show that providers who report high personalization have Net EHR Experience scores more than 30 points higher than those who don’t. This is why KLAS set up a breakout session at the Arch Collaborative Summit focused specifically on increasing EHR personalization and efficiency.
  • EHR Personalization
  • EHR
  • Arch Collaborative
Woman paying co-pay at clinic

Consumerism: Healthcare’s Four-Letter Word

As a patient, it’s frustrating to struggle under the complexities of the healthcare system. Costs of care aren’t transparent up front, and the back end of many visits devolves into a confusing barrage of bills and emails that amount to a game of “Who’s gonna pay?”
  • Transparency
  • Consumerism in Healthcare
Vendor providing HIT advisory services

HIT Advisory Services

As exciting as it is to have your hypothesis proven, sometimes it is more exciting to have it disproven. That is exactly what happened to my hypothesis in KLAS’ HIT Advisory Services 2019 report.
  • Client Satisfaction
  • HIT Advisory Services
payer IT consulting

Payer IT Consulting Firms: Considering Your Options

Payer IT consulting services have an important role to play as many provider organizations move from a fee-for-service model to value-based care. Which firms can adapt to meet these complex needs? Our recent Payer IT Consulting 2019 report seeks to offer transparency into what payer IT consulting firms offer and how they perform.
  • payviders
  • Payer IT consulting firms
  • Cognizant
  • FlexTech
  • Payer
budgeting for EMR

Notes from the Arch Collaborative Summit - EHR Success on a Small Budget

In most cases, the leaders of healthcare providers who are struggling with the EHR realize that there is a problem, but many of them think they can’t afford to do anything about it. Fortunately, they’re wrong. Dozens of organizations in the Arch Collaborative have made huge improvements.
  • EHR Success
  • MetroHealth
  • EHR Usability
  • EHR
  • Arch Collaborative
Doctor using the EHR

Emerging Acute Care EMRs

When providers ask questions like this regularly, it’s a clear signal to KLAS that it’s time to write a report. We recently published our Emerging Acute Care EMRs report to answer those questions and dispel some misconceptions.
  • Acute Care EMR
  • Acute Care
  • Epic
  • athenahealth
  • eClinicalWorks
Clinician Rounding

Building IT-Clinician Relationships through Effective Rounding

Continual updates, ineffective governance, and a lack of ongoing support leave too many physicians feeling powerless to improve their satisfaction with the EHR. The truth is that there are many ways for provider organizations to improve the EHR experience. One key to creating an effective culture is by cementing relationships between the IT and clinician sides of the facility.
  • EMR Satisfaction
  • Arch Collaborative Summit
  • EHR
  • Arch Collaborative
administering an large amount of opioids

The Arch Collaborative Summit - Opioid Use

Attendees of the Arch Collaborative Summit gathered in a panel to learn how to leverage the EHR in solving the opioid epidemic. Each panel member discussed challenges and innovations related to opioid use for providers to consider.
Globe with charts

A Look at the Global (Non-US) EMR Market Share in 2019

The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spending trends. The data can often be surprising, as it was this past year with major migrations from older legacy platforms to newer versions.

The Arch Collaborative Summit: Preventing Physician Burnout

KLAS has already written posts on the impact of the EMR on physician burnout and other causes of burnout, but during the Arch Collaborative Summit, KLAS asked Thomas Moran, Paul Testa, Vicki Laurie, and Neal Chawla to share their thoughts and best practices on the subject.

The Benefits of Switching to a Top-Performing Pediatric EHR

Providers who don’t have anything standing in their way should make every effort to switch to a high-performing pediatric system. I want to share some insights that KLAS has received from providers in the pediatric space.

Notes from the Arch Collaborative: EHR Challenges in 3 Different Facility Types

There are so many unique healthcare organizations in the world, each with its own struggles and needs. With this realization in mind, I attended some breakout sessions for academic hospitals, children’s hospitals, and community/midsized health systems.
  • Community Hospitals
  • Children's Hospitals
  • Academic Hospitals
  • Arch Collaborative
Practice Management

Keys to Winning in an Old Market: The Recipe for PM Success

It intrigues me that we are still seeing so much evolution in a market with legacy products. Perhaps PM vendors are still learning what is most important to providers. Luckily, KLAS’ recent Practice Management 2019 report gives details about three keys to creating a great experience for a PM customer.
Onboarding Training

Onboarding Training: Elements of Success

The first Arch Collaborative Summit breakout session that I attended was focused on onboarding training. The panel included David Niland, Michael McNamara, Heidi Garzo, and Sean Johnson. If anyone had some wisdom to share about onboarding training, these folks did.
  • Arch Collaborative
  • Training
  • Onboarding
DHIS19: International

The Future of Healthcare IT Investments

DHIS19: International will give attendees a chance to network and collaborate on some of healthcare IT’s toughest problems. I want to talk for a moment about the differences between the U.S. and global situations and how those differences affect investment patterns.
DHIS International

The Value of DHIS19: International

Given the large footprint KLAS has, particularly in the U.S., we at Harris Williams thought it would make sense for our two firms to collaborate in an inaugural event. We wanted to create a forum in which healthcare IT leaders could gather and participate in a variety of interesting discussions.

Leaving a Legacy with the Arch Collaborative

I felt it was essential for me to get involved, not for money or gain, but to help increase the momentum of positive change. That is what I’m passionate about: moving the needle.
Successful Clinicians

Nurses' and Providers' Keys to EHR Satisfaction

Do all clinicians value the same things when it comes to EHR satisfaction? In the Successful Users’ Keys to EHR Satisfaction impact report, we show what providers believe are their keys to success and how those keys differ from what nurses believe are their keys to success.
summit day two

Arch Collaborative Summit: Moving the Needle

We started off the day with a Moving the Needle presentation from some of the Collaborative organizations that had seen the most impressive improvements over the last year. Here is a quick look into each of these case studies.
Arch Collab Photo

The Arch Collaborative Summit: What We're Learning

The afternoon began with an introduction from KLAS President Adam Gale. He started by thanking the hundreds of attendees. “You are the people we want to collaborate with,” he said. “You’re high-energy, passionate, loud, and opinionated. We are blown away by the intensity that you bring to the table—in the best way.”
  • EMR
  • EHR
  • Acute Care EMR
  • Arch Collaborative
Infection Control

Innovation and Trends in Infection Control

With the Infection Control 2019 report, KLAS highlights innovative vendors and technologies to help vendors understand what providers need and want and to help providers move forward with adopting helpful solutions.
Finance 5-6

Digital Health Investment Symposium: International

On June 3–4, KLAS and Harris Williams will host DHIS International, which will be hosted in Barcelona (Sitges), Spain and geared specifically toward healthcare providers, vendors, and investors from outside the US. International attendees from 17 countries will gather to brainstorm, network, and solve healthcare IT problems unique to their specific regions.
Precision Medicine

Precision Medicine Implementer's Guide

The buildpm19 attendees’ perspectives were so valuable that we chose to incorporate them into the newly published Precision Medicine Implementer’s Guide. Now every interested party can feel like a fly on the wall at the precision medicine summit.

Achieving Outcomes with RTLS

For the RTLS 2019 report, KLAS interviewed a few of each vendor’s deepest adopters of their RTLS products to help answer some important questions: What outcomes are you achieving with RTLS? How are you achieving them? Which vendors are successfully helping providers drive outcomes? And what are those vendors doing?