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smart devices in hospitals

Shared Smart Devices 2020: The Latest Updates

We have released a new report that delves into the state of shared smart devices nurses are using in some hospitals.
  • Zebra
  • Vocera smartbadge
  • Apple
  • smart devices in hospitals
  • shared smart devices
value-based reimbursement

What’s Happening in Value-Based Reimbursement

COVID-19 has exposed many of the shortcomings of a fee-for-service model. On the other side of the pandemic, the transition to value-based reimbursement will be crucial.
Risk of emerging technology in healthcare

eTech Insight – Evaluating the Risks of Emerging Technology in Healthcare

Emerging technology companies in healthcare have smaller customer bases and require a different research model to provide accurate product insights and risk factors. KLAS created Spotlight research to provide insights into key deliverables that help define the long-term viability of these emerging companies.
  • risk
  • emerging healthcare technology
  • emerging technology in healthcare
Oncology, Cancer Patient

Everything You’re Looking for in Medical and Radiation Oncology

For the first time, KLAS has published a comprehensive report including medical and radiation oncology software and radiation therapy equipment to answer these questions and more. How do you leverage functionality without sacrificing integration? Will you get the support necessary from radiation therapy equipment vendors to deliver the best care to your patients?
  • Radiation Therapy Treatment Planning
  • Radiation Therapy Equipment
  • Radiation Oncology Software
  • Medical Oncology Software
  • Oncology
doctor with social network graphic

Social Determinants Informatics with Algorex Health & Carrot Health

Take a second to think about all the things that happen outside of the hospital that affect someone's health—there are a lot. Our recently published Algorex Health and Carrot Health eTech Spotlights give a first look into how these vendors are improving healthcare through Social Determinants Informatics.
Doctor contemplating risk

The Metamorphosis of the Risk Adjustment Market

The risk adjustment space is transforming before our eyes. In the beginning, vendors were heavily focused on service, but technology is catching up. The customer base is changing too. Payers used to dominate. But as more and more providers switch to value-based contracts, risk adjustment software may soon become all the rage among both payers and providers.
patient at home with smart watch

eTech Insight – Wearable Technology is Emerging as a Key RPM Strategy

The ability to incorporate wearable remote patient monitoring solutions to support telehealth, home care, and population/disease management will enable providers to have a timely picture of the patient’s healthcare status that facilitates better care management.
  • Value Based Care
  • COVID-19
  • Wearable Tech
  • Remote Patient Monitoring
piggy bank on doctors desk

Enterprise Solutions Finally Come to Revenue Cycle

Several vendors have come forward with what they claim are the beginnings of enterprise strategies for the revenue cycle, and we at KLAS decided to look into that.
Computer with face mask on desk

COVID Collaboration

As the lead analyst for the Arch Collaborative, my main goal is to help our members to collaborate with one another. We worked together collaborative members to determine what KLAS and the Arch Collaborative could do to help them fight against COVID-19.
  • Remote Patient Monitoring
  • Telehealth
  • Arch Collaborative
  • COVID-19
healthcare technology, iPad with stethoscope

Pandemic Performance Part II – Healthcare Technology

COVID-19 has made us realize that we can do things we thought we could never do, and we are doing great with those things. When we are at a point where we can combine how we did things before with what we have discovered, we will have transformed healthcare as we know it.
  • Telehealth
  • HIT
  • IT
  • Healthcare
  • Pandemic
  • COVID-19
illustration of telehealth

Emerging HCIT: Telehealth and More

Telehealth isn’t the only hot topic KLAS has noticed in 2020. There are emerging healthcare IT vendors in many areas including RPA and SDOH. See what KLAS is doing to get you the most up-to-date information.
  • healthcare IT
  • HCIT
  • Emerging technology
Smiling nurse with tablet

Let’s Not Forget About Nurses: The Nurse EHR Experience

Because nurses and physicians work in different environments and have different needs, a lot of the focus that is given to physicians doesn’t benefit nurses as much. In our Nurse EHR Experience 2020 report, we explain how it is good to view the specific needs of nurses that are sometimes different or overlooked by organizations.
  • Arch Collaborative
  • Satisfaction
  • EMR
  • EHR
  • Nurses
provider helping a patient

Potential in Patient Engagement

We all know that with the move to value-based care (VBC), patient engagement is a hot topic, and patient engagement platforms are getting a lot of love. There are a lot of companies trying to make the perfect platform.
telehealth doctors visit on phone screen

eTech Insight – Telehealth Continues to Advance in High-Risk Market

COVID-19 has forever changed primary healthcare delivery. To survive financially, physicians have had to quickly learn and implement telehealth solutions to deliver virtual care. The new CMS reimbursement guidelines opened the payment floodgates. Currently, there are over 260 telehealth vendors.
MENA telehealth

Navigating the Telehealth Frontier

In March, healthcare providers around the world found themselves dealing with a unique set of circumstances. Patients with COVID-19 needed to be cared for, but leaving their houses meant exposing others to the virus. Other patients needed the same medical care as always, but many of them were afraid to visit the doctor’s office due to the risk of exposure. Telehealth seemed like the perfect solution.
Business woman wearing face mask

Pandemic Performance Part I – Vendors Stepping Up

Now months into the COVID-19 crisis, we have been able to reach out to our provider friends to see how well their vendor partners have supported them throughout the pandemic. We are excited to share these findings with you in our Vendor Performance in Response to the COVID-19 Crisis report.
  • vendors
  • Vendor Success Principles
  • COVID-19
Uber Health

eTech First Look: Uber Health

Known for transforming taxi services, Uber created Uber Health around 2018 as a way for providers to coordinate rides for patients and caregivers. In KLAS’ recent report on Uber Health, we take a first look into customers’ responses to the platform and the value it provides.
  • Patient Engagement
  • SDOH
  • Social determinants of health
  • health
  • Uber
framework social determinants of health network

SDOH Framework 2020

KLAS met with industry experts, providers, and vendors to develop a framework outlining SDOH networks. The framework outlines six areas targeted by SDOH network vendors. Whether you feel overwhelmed by SDOH or aren’t even sure where to start, this framework will give you one of the most comprehensive grasps of what technology can actually do to address your SDOH needs and the needs of your patients.
  • Network
  • 2020
  • Framework
  • Social determinants of health
  • SDOH
Legacy Data Archiving

Cutting Costs with Legacy Data Archiving

As mergers and acquisitions happen and health systems continue to expand, legacy data archiving presents the opportunity to shut down expensive legacy systems while keeping the necessary old data. In this way, legacy data archiving is essentially a cost-savings measure, something that has become even more important for health systems during COVID-19.
Telehealth, COVID-19, Digital Patient Engagement,

eTech Insight – The Transformation of Primary Care and the Digital Technology Catalyst

COVID-19 has been both a disaster and blessing to US healthcare. The blessing emerged in the form of primary care physicians adopting telehealth and other digital health services to provide basic and preventive care services to patients who were restricted in their ability to travel outside their homes.
  • Digital Patient Engagement
  • Remote Patient Monitoring
  • Telehealth
  • COVID-19
RPA, ROI, RCM

Building Up Steam: Colburn Hill Group eTech Spotlight

Robotic process automation (RPA) has been around for quite a while, but now, amidst growing economic pressures, its adoption in healthcare is starting to heat up. In KLAS’ new report, we take a look at a vendor that has been garnering high marks and attracting a lot of attention in this market: Colburn Hill Group.
Scheduling doctors appointment

eTech Spotlight: A Look at Radix Health

Many vendors are emerging in the patient engagement space, and one of them is Radix Health, whose DASH solution is intended to enhance the way patients interact with providers online. Our recent Emerging Technology Spotlight report featuring Radix Health examines adopters’ experiences to see how well the vendor fulfills their claims.
  • Spotlight
  • etech
  • Value Based Care
  • Patient Engagement
Recent Go-Live Doctor with new EHR

Impact Report: EHR Satisfaction for Recent Go-Lives

Is there anything that can be done to minimize the effects of getting started with a new EHR? Data collected by the Arch Collaborative from hundreds of thousands of healthcare professionals confirms conventional wisdom but still gives hope to organizations that are about to go live.
doctor checking baby with stethoscope

Pediatric Ambulatory EMR 2020: Not Just Another EMR

Pediatrics is a big portion of the EMR market, but it often gets lumped in with other areas from an EMR perspective. We at KLAS have seen this trend and have published our first-ever report in this area; the Pediatric Ambulatory EMR 2020 report delves into the current state of this side of healthcare, the reason pediatrics deserves its own spotlight in the EMR market, and which vendors are leading the charge toward more effective ambulatory pediatric EMRs.
Telehealth Visit

Transition to Telehealth — Healthcare Innovation Panel Discussion

The healthcare industry’s heroic response to the COVID-19 pandemic has been historically agile. Decisions that could have taken a year before were implemented in a week. Out of necessity, thousands of clinicians and other healthcare professionals became telehealth experts practically overnight.
graphic of healthcare mobile app

eTech Insight – No-code Mobile App Builders: Better, Cheaper, Faster?

Mobile applications are the foundation of digital solutions. As the healthcare industry transforms to a digitally focused healthcare delivery system, the ability to design and develop mobile solutions that support operational interactions will be critical for driving organizational efficiency.
Nurse at smart pump

Continual Progress Toward Interoperability

For the first time, adoption of bidirectional interoperability between smart pumps and EMRs is high enough that we can give you an idea of what your experience with integrating your smart pump with your EMR will be like.
  • EMR Interoperability
  • EMR
  • EHR
  • Smart Pump
KLAS Founder Kent Gale

Best Way to Improve Your KLAS Score: No Shortcuts

KLAS founder, Kent Gale, shares the best way to improve your KLAS score. Kent addresses some of the shortcuts he has seen individuals and organizations try to take to increase their scores.
woman making healthy choice at grocery store

How Doctors Are Helping the Poor and Saving Money

Recent statistics suggest that the social determinants of health (SDOH) account for a large percentage of health outcomes. Recently, KLAS published Signify Health Community Emerging Technology Spotlight on how Signify Health’s SDOH product is helping organizations better treat their patients.
  • Social determinants of health
  • SDOH
  • eTech Insights
  • Emerging technology
Hand holding ERP cloud symbol

ERP 2020 Decision Insights

Because ERP is an older market and so many ERPs were initially implemented in the early 2000s, provider organizations are ready to make a move that gets them newer and more exciting technology. But are the cloud solutions everything they’re hyped up to be? Which companies have the most mindshare, and which are being left behind?
Doctor communicating on a cellphone

No Failure to Communicate: Clinical Communication Platforms 2020

There is tremendous value to be found in a solid clinical communications platform when an organization elevates its importance. But there remains a lack of clarity around clinical communication platforms and what it means to adequately utilize them. KLAS’ recent report, Clinical Communication Platforms 2020—Advanced User Insights, seeks to address this issue and more clearly define the market.
  • Platform
  • communication
  • Clinical Communication
EI, enterprise imaging, modern brain imaging, PACS

PACS—Finding the Perfect Fit

Imaging is critical in healthcare. Images provide power behind the diagnosis as well as insight into progress monitoring. Providers rely on having a PACS and other imaging systems to give them access to those images in a clear, easy way. In our recent PACS 2020 report, we dive into the evolving, dynamic PACS and Enterprise Imaging market.
RPA on a yellow field with robot illustration

RPA in Healthcare—UiPath eTech Spotlight

The COVID-19 pandemic has motivated healthcare executives to adopt RPA technology on a broader and quicker scale than we ever have seen before. Our recent UiPath: Emerging Technology Spotlight 2020 report dives into how UiPath is applying RPA in healthcare now.
  • Emerging technology
  • RCM
  • RPA
  • UiPath
  • etech
Hand reaching toward audio symbol

The Evolution of Speech Recognition

Speech recognition vendors have found a way to assist the work of both doctors and administrations by automatically converting speech patterns into words on a screen. Today customers want to know who can be a real partner and who leads the most effective implementations.
Three illustrated levers

The Three Levers of Clinical Optimization

In our Clinical Optimization Services 2020 report, we analyze the three key levers almost all firms use that are proven to increase organizations’ EMR satisfaction scores: (1) workflow refinement, (2) application enhancement, and (3) clinician training.
  • Training
  • workflow
  • EHR
  • EMR
  • Value Based Care
  • Meaningful Use
  • Clinical Optimization
doctor pointing to medical symbols

Spotlight: How Unite Us Is Taking Control Back

Unite Us is committed to the idea of helping the whole person be well and taking stock of the social determinants of health (SDOH). Through a robust network of health and social services, they aim to get people talking about this new and emerging space that is such a big part of people’s overall health.
Woman on a video call with business associates

Vendors Insights during COVID-19

About two months ago, KLAS published part 1 of the white paper Delivering Customer Success in a Time of Crisis, which focuses on vendor delivery from the customer perspective. Recently, KLAS published part 2 of this white paper, which focuses on learnings and insights from 102 HIT vendors and services firms.
  • insights
  • Crisis
  • White Paper
  • Customer Success
  • COVID-19
Presenter with tablet speaking to audience of healthcare professionals

A Recap of the Eastern Arch Collaborative Summit

Earlier this year KLAS trekked out to Charleston, SC to meet with the actual teams executing on EHR optimization tactics. We were able to take benchmarks on their specific organizations and help them walk through solutions to the validated problems that they are facing.
  • Onboarding
  • clinician workflow
  • EHR Usability
  • EHR Training
  • EHR Success
  • EHR Personalization
  • EHR
  • Arch Collaborative Summit
  • Arch Collaborative
Two doctors walking in a hospital

From Good to Exceptional—Go-Live Support

The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good versus exceptional.
an illustrated heart with the word "data" on it

eTech Insight – Data Aggregation Solutions Drive Big Data Accessibility

Healthcare providers need to allow their data to be used by cohort organizations but patient advocates are concerned that the data may not be deidentified to the extent necessary to protect patient identities and more. Solutions are emerging for a market segment called “Data Acquisition Solutions.”
Doctor walking down hallway with tablet

US Hospital EMR Market Share 2020 Report

Energy still remains across the US EHR market, even well after the frenzy of meaningful use purchasing. Our latest US Hospital EMR Market Share 2020 report saw movement in all areas of the market, including big IDNs, midsized hospitals, and smaller community hospitals. This blog will dive into the nuance of players and energy unique to each of these settings.
  • community hospital
  • Midsized
  • IDN
  • Hospital EMR
  • US
  • Market Share
  • EHR
  • EMR
Cluster of healthcare symbols

Medial EarlySign eTech Spotlight

Population health technologies are exploding; everything from analytics and visualization tools to artificial intelligence is growing at an unprecedented rate. That is where companies like Medial EarlySign come in. EarlySign looks at this large population of data and uses AI to better help physicians, care teams, and population health managers.
  • Machine Learning
  • Artificial Intelligence
  • AI
  • Medial EarlySign
  • Emerging technology
Calculator with a stethoscope

Payer Core Administration Decision Insights: A First Wave of Change?

Payer Core Administration solutions were born for another time, and health plans and vendors are realizing that these solutions need to be updated, revamped, or replaced for modern value-based care. KLAS recently looked at health plans’ purchasing decisions surrounding older and newer players in the market.
  • Value Based Care
  • Decision Insights
  • administration platforms
  • Payer Core Administration
Headset on doctors desk

How Virtual Scribe Technology Changes Lives

Healthcare vendors have witnessed a rise in physician burnout and are acting fast to solve the documentation problem. Some vendors are offering a service of professional scribes. Others are enhancing speech-to-text technology, natural language processing, and ambient listening. Some vendors blend both technology and human services.
  • Technology
  • eTech Insights
  • Virtual Scribe
Nurse holding elderly female patient's hand

Complex Claims: Craving Consolidation and Communication

The Complex Claims Services 2020 report aims to highlight the strengths and weaknesses of vendors in this space to give providers a better sense of where things are going in this rapidly changing area. Learn more about firms that could help with specialized claims, and the movement from more specialized firms to broader firms.
African-american clinician meeting with patients

Innovations in Clinical Decision Support

For our Clinical Decision Support 2020 report the research focus was aimed to identify and validate innovations in the CDS landscape to update our previous data. Our goals were to find out where innovations are being made by solution providers and what makes these innovations unique in the eyes of healthcare organizations.
  • Innovation
  • Healthcare
  • Clinical Decision Support
smart surveillance camera in home

eTech Insight – Google Nest as a Healthcare Tool

COVID-19 has created several challenges for healthcare providers. Google Nest could provide an enhanced ability for caregivers to closely monitor their patients without the need for direct exposure.
  • Healthcare
  • Patient Monitoring
  • COVID-19
  • Google
  • eTech Insights
doctors hands by laptop with tablet and stethoscope on desk

Telehealth War Stories

About a month ago, I had the opportunity to sit down with Roy Schoenberg, president and CEO of Amwell, to discuss his recent experiences during the COVID-19 crisis and his perspective on telehealth across the board.
doctor holding tabled with graphics

EMR Vendors in the World of AI

Last year, KLAS published a report focused on vendors who provide purpose-built AI solutions in healthcare. We at KLAS, along with provider organizations, were curious as to what the enterprise EMR vendors were offering in the world of AI today.
Female nurse meets with elderly woman in home at bedside

Transition to the PDGM

We wanted to see how well providers and their supporting vendors were able to transition into Medicare's new Patient-Driven Groupings Model (PDGM) for home health agencies. So far, vendors seem to be providing successful support, but many providers show disheartening initial impacts.
  • Value Based Care
  • Home Health
  • Payment Model
  • Transition
  • Patient-Driven Groupings Model
  • Medicare
  • PDGM
Woman with headset at computer answering a support call

Which Technical Services Vendor Should You Choose?

Amongst the turmoil that is COVID-19, technical services projects may have increased priority and firms continue to be in demand. Recently, KLAS published its first ever Technical Services Report. This report will help customers make better buying decisions and help vendors hone their craft.
  • Vendor
  • Decision Insights
  • COVID-19
  • Technical Services
frustrated doctor at laptop with stethoscope on desk

Predicting EHR Satisfaction and Burnout with Epic’s Signal Data

EHR satisfaction and burnout are some of the top concerns of EHR-using organizations, as both greatly impact the user experience and productivity. Many organizations have asked KLAS about what Signal’s data can do in terms of predicting end users’ experiences.
  • Burnout
  • Satisfaction
  • EHR
  • Signal Data
  • Epic
glass globe surrounded by a stethoscope

Winning in the Global (non-US) EMR Market

The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible global view to let providers know what is happening in the EMR market.
Heart rate monitor on a smartwatch

eTech Insight: Smartwatches – Becoming Sophisticated Health Monitoring Devices

Smartwatch technologies continue to progress with healthcare monitoring capabilities. The ability to measure the clinical vital signs of at-risk patients in a timely and accurate manner from a single device positions the providers to improve healthcare quality while reducing healthcare costs.
  • Healthcare Innovation
  • Healthcare Tech
  • Smart Technology
  • Smartwatch
puzzle piece fitting into puzzle

Epic Differences: Community Connect vs. Direct Contracting

To fill a gap in KLAS data, we have broken out the two different Epic customer experiences. In our new report, providers can now look at Epic scores for EpicCare ambulatory separate from directly-contracted and Community Connect customers.
Two physicians speak together with a tablet

Improve Your EHR Experience with Science

With effort, there is a very high probability that your organization can improve your EHR experience at a significant statistical level. Read how some organizations saw the improvements they did and certain methods that proved to yield surprising results.
Woman with tablet on video call with female doctor

eTech Insight – IoT Gateways Can Improve Telehealth Services

What's missing from telehealth exams? Vital signs that would normally be captured during an office visit—blood pressure, pulse, O2 saturation, height and weight, and temperature. The solution? IoT gateways are being used to consolidate the data from remote patient-healthcare-monitoring devices in Asian countries with a partnership between Cassia Networks and VivaLNK.
Physician with calculator and laptop

The New Ambulatory RCM Space

Historically, KLAS has had the ambulatory RCM segment open only to core technology vendors. This year, we opened up the segment to focused services vendors like R1 RCM and Bolder Healthcare, who don't create EMRs or PM systems. This adjustment revealed some very interesting insights and aha moments.
Man avoiding pitfalls

Vendor Success during COVID-19

The current pandemic clearly took us all by surprise. It is humbling to see so many weaknesses in healthcare exposed and to see how very unprepared we all were for a global catastrophe. However, in many ways, it is encouraging to see how healthcare has changed to meet this crisis head on.
Provider using clinical documentation solution on a phone

Emerging Technology in Clinical Documentation

The clinical documentation market is full of a wide spectrum of different solutions and vendors trying to solve a singular problem: physician burnout. Though there are more vendors we are currently researching in this market, to date KLAS has looked at two vendors that are solving these issues in unique ways: Augmedix and Suki.
A smart home device on a table with a man sitting in the background

eTech Insights – Smart Home Assistant Products Emerge as Consumer Healthcare Managers

Consumers looking for healthcare information and guidance generally have to access several different sources to find what they are looking for in order to manage and maintain their health or the health of their family. Many of these sources may not be trustworthy. COVID-19 misinformation has been spread on several social media sites, even with close inspection of site content by the social media vendors.
COVID-19 information displayed on a laptop

KLAS’ Efforts to Help During the COVID-19 Crisis

We asked ourselves, how do we help providers in this wild time in the new job they have to address? KLAS is taking more than a few steps to help lighten the load during this time. Here are some of the efforts that I would most like our provider and vendor friends to know.
Woman speaking with her psychologist

Performance Shifts in Behavioral Health

Toward the end of 2019, we noticed a fair amount of shift in what providers were sharing about their behavioral health vendors. To help providers understand the reasons behind the movement, we chose to highlight the performance shifts in the Behavioral Health EMR 2020 report.
Illustration of patient using a chatbot on a phone to discuss symptoms

eTech Insights – Digital Application Collaboration Drives Plug and Play

The biggest challenge for most of the application collaboration between healthcare IT legacy vendors is the variations in the solution architectures. There is no plug-and-play capability for most legacy solutions to extend their application capabilities, though this will eventually be overcome by the HL7 Fast Healthcare Interoperable Resource (FHIR) API models that are emerging.
A doctor and HIT vendor exchanging a paper heart

Hidden Weapons of Technology in the Coronavirus War

There is no industry for which the virus is more real than the doctors and nurses in our hospitals and clinics. Many are like soldiers, bravely fighting on the front lines. As KLAS watched the coronavirus walk the short road from a threat to a pandemic, we wondered what we could do for our soldiers. But when we asked, we discovered that doctors and administrators didn’t really know how to answer us. Then someone on our KLAS team suggested that we just ask the vendors what they could do to help. That was when the lightbulb turned on.
An N95 mask to protect against COVID-19

COVID-19: An Emergency Physician’s Perspective

If the last few weeks have shown me anything, it is that no one is immune to the big and small changes that COVID-19 brought to the world almost overnight. Where I live in Columbus, Ohio, and in many other states around the nation, public places like museums, zoos, and schools are all closed. This is almost everyone’s reality. I feel this especially in my work as an emergency physician.
Patient using health app at home

eTech Insights – The Digital IT Impact for Virtual Healthcare Delivery Post-COVID-19

COVID-19 as a threat to the US population has demonstrated clear weaknesses and gaps in the current care delivery model. State and federal regulations that limited the ability to use telehealth for evaluating patients in their homes or in rural areas of the country have been exposed as indefensible in most cases, and those uses are now being reimbursed by CMS.
A colorful grouping of opioid pills

A Window into Opioid Management

From the data gathered as part of CHIME’s “Healthcare’s Most Wired” program, our recent Opioid Management report is essentially a white paper on the state of opioid prevention in the most technologically advanced ambulatory organizations in the country.
Doctors training in the EHR

From Chief Complainer to the Sprint Program

My team and I knew that we had failed at doing wide-broadcast, light-touch optimization. We needed to do something more intensive. So we set up our Sprint program. Though it was challenging to get the program started, we have been able to demonstrate that we can transform the way each practice uses the EHR so that they see it as more of a partner than a burden.
Four people putting together puzzle pieces

HHS’ New Interoperability Rules

After much saber-rattling, two new interoperability rules proposed by HHS were finalized in early March. These new rules aim to give all patients access to their data, something the government has been eager to do for quite some time.
Map of the USA popping out of a laptop

Why Providers Buy

KLAS began sharing Decision Insights in 2018, and our most recent 2020 National Trends report was just published. In our last three National Trends reports, we have answered some compelling questions.
Human head with half a normal brain and half a technological brain

Cut the Hype about AI

Two years ago, most healthcare organizations were wondering about the impact and advantages of AI. They wondered how real AI was. Today, there is almost no doubt about the benefit of incorporating AI into the healthcare ecosystem, so major health systems are starting to move forward with their AI pilots and programs.
Doctor working on a computer with the EHR

Provider Burnout: A Complex Issue

As COVID-19 continues to spread across the world, health systems are becoming more and more overwhelmed by the number of infected people, which is quickly surpassing health systems’ capacities for treatment. The current pandemic is also exacerbating an already prevalent issue within healthcare: burnout.
Doctors training on the EHR one-on-one

HIMSS 2020: Optimizing Your EHR Experience with Training

Despite HIMSS being cancelled because of the coronavirus, we at KLAS feel that it is important to get our data out to providers. In this post and its corresponding presentation, I want to talk about one particular way that provider organizations can optimize their EHR experience.
Patient interacting with doctor using telehealth solution

Getting the Patient Perspective on Patient Engagement Technology

KLAS’ goal in asking for patient feedback was to find out what the patients generally wanted regarding healthcare technology. We wanted to understand what types of technology were impactful for them and where they would like to see more technology developed.
A doctor looking at an AI projected image of a heart

The Fantastical World of AI in Imaging

We elaborated on the general AI space in another report. But a key piece of the hype is AI in imaging. Providers are looking for algorithms that will help them with diagnoses, workflow, task prioritization, and other innovative ways to make providers more productive.
Doctor using virtual reality headset

eTech Insights – Extended Reality (XR) Becoming a Healthcare Solution Reality

One of the key challenges for adoption of XR in any industry is the design of the headsets. Headsets are considered clunky and uncomfortable and can cause mental fatigue. While one can imagine wearing a headset to review or practice a surgical procedure, wearing one in front of patients would be awkward.
  • first look
  • extended reality
  • Virtual reality
wooden blocks with symbols for hitting a target, new ideas, and gears

The Buzz Around HCIT Topics

Many of the vendors mentioned in the report are creating solutions to transform healthcare into a more patient-centric experience. Products that meet patients’ needs in terms of contact preferences, personal interests, available appointment times, clinical results sharing, telemedicine, remote patient monitoring, and many other scenarios are exploding on the market.
Doctor working with analytics platform

Potential Disruptors in Healthcare Analytics

We want to help people understand why they are buying what they buy in this market space. That’s why we have published our first ever Healthcare Business Intelligence and Analytics Decision Insights report. The report has insights into 12 vendors in the BI and analytics industry.
  • Decision Insights
  • Business Analytics
  • Business intelligence
Working with Tiny AI

eTech Insights – Tiny AI Will Drive Improved Voice Recognition Capabilities

Training Google BERT, Google’s AI voice model, with just one data run used the energy to power a US household for 50 days[3]. Google BERT had 340 million data parameters. Megatron-LM, the AI engine from NVIDIA, has 8.3 billion data parameters. While these models are making voice recognition close to infallible, they are also driving up research and delivery costs for these companies. A new approach to reducing these challenges with voice recognition and AI is called Tiny AI.
Nurse working with a patient

Pulse Check on the Patient Driven Payment Model

The Patient Driven Payment Model went into effect October of last year. Unlike the previous model, which was based on minutes of services and may have encouraged unnecessary services, the new model is based on acuity and anticipated resources needed during a patient’s stay.
Mom checking a symptom tracker with her phone to care for sick child

eTech Insights – Symptom Checkers: Play Offense, Not Defense

The challenge for providers is that consumers will continue to increase their usage of these tools as access to care continues to decline and consumers are expected to manage more of their healthcare experience. Creating proactive strategies and policies for interacting with symptom checkers and integrating them into the provider’s care delivery environment is likely to have a positive impact on patient engagement.
kab_feedback

How KLAS Listens to Critical Feedback

Recently, KLAS and our advisory board had the opportunity to listen to some critical feedback from a vendor executive. We were appreciative and open to this genuine and honest feedback and to the opportunity it gave us to improve.
Patient paying a bill online

Guiding the Industry Toward a Patient Engagement Platform

It’s easy to see why the Quadruple Aim of healthcare has made patient engagement such a hot topic in healthcare and why we at KLAS have made a concerted effort to understand the space and establish a framework for it. Our latest installment in this research process, the 2019 Patient Engagement Summit white paper, establishes key components of an effective patient engagement platform.
multicolored paper with question marks on a white background

Decision Insights: So What?

When we started publishing Decision Insights about two and a half years ago, we wanted to understand which vendors healthcare organizations were actually buying from to (1) understand the more complete picture and (2) help providers select the best vendors for their organizations.
Robot hand holding a globe with glowing points

eTech Insights – KLAS Commits to Emerging Technology Research

The ability to effectively analyze emerging healthcare technologies such as artificial intelligence, voice recognition, ambient intelligence (natural language processing), social determinants of healthcare, smart home devices (e.g., Alexa, Google Home, cable companies), patient engagement, and revenue management support will be a critical success factor for the long-term viability of providers as we move to value-based care.
doctor holding an older patient's hands

Finding the Right Fit in Value-Based Care Managed Services

Though we are seeing reduced regulatory pressure in this space, value-based care (VBC) is still a big deal to many providers for financial and competitive reasons. There are a variety of firms and software vendors out there that can help healthcare organizations make the complex transition to VBC.
  • value-based care
  • Value-Based Care Managed Services
Woman reading a newspaper with the headline Fake News

Fake News or Opportunity? Two Approaches to Client Feedback

Is the client’s perception of the gap between promise and performance so-called fake news? Provider commentary, often given to KLAS candidly, sometimes provokes an immediately negative response from vendors mentioned. Unfortunately, while such an emotional response is predictable, it means that vendors rarely see opportunities for improvement in the feedback.
Feet standing by three different arrows pointing in different directions

Decision Insights: 340B

340B may not be the hot topic of the healthcare IT industry, but KLAS was surprised to find that there were a significant number of purchasing decisions within the space. We wanted to understand the factors driving those decisions and why some vendors are coming out on top.
Doctor viewing images with a computer

Progress in Enterprise Imaging

I always say that I would love for the need of the enterprise imaging report to go away. That would mean that both providers and vendors are in a good spot and patients have easy access to all their images. But right now, we realize that enterprise imaging is still in its infancy.
Patient meeting with their doctor at a employee clinic

Worksite Health Services: A Nice Benefit or a True Health and Financial Value?

The more interesting question related to worksite health services is whether they actually provide health and financial value to organizations. This new report digs into this question, as well as other questions, and aims to provide clarity around the merit of these services beyond just being a great benefit.
Dominoes being held up from collapse by a finger

The Next Step—Population Health Care Management

The population health market is realizing that it needs more of the next step: the care management piece. There is some adoption, but there is not widespread adoption. A lot of the other players in this space have either a newly developed platform or a limited adoption of it. The market is moving in the direction of care management, but it is still very much emerging.
fishing on the lake

Going Fishing: A Look at Revenue Integrity

We struggled for months to define this space. Finally, we determined that we should let health systems define revenue cycle integrity however they want. However, we at KLAS need to be able to check the boxes and verify which vendors do what at this point. One of the big differentiators in the Revenue Integrity/Underpayment 2019 report is what the vendors do and not so much how well they do it.
A brain that is half artificial intelligence, half human

eTech Insights – AI Foundation Success Factors

While the Ascension and Google partnership is receiving a lot of negative press regarding the access of de-identified patient data from a provider for creating effective digital and AI solutions, this is likely the most effective way to drive successful AI solutions for healthcare.
Provider examining cells under a microscope

Preparing for the Digital Pathology Revolution

We at KLAS interviewed some of the leaders in the space to learn about what it takes to jump into digital pathology. We asked these leaders what organizations need to know to prepare and how to get started. We recently published our findings in the Global Digital Pathology 2019 report.
healthcare provider using digital fax

Digital Fax—Back to the Future

To understand the full impact digital fax solutions can have, we talked with organizations that are using the very latest and greatest technology the vendors have to offer.
Accessing medical images via VNA

VNAs Emerging in Global Markets

The goal for the Global VNA Solutions 2019 report was not to get the average customer experience; especially where a lot of organizations may be using their VNA as a backup radiology archive. Rather, we worked with the vendors to interview leading customers around the globe to understand what is currently possible with these VNAs and which vendors are pushing the limits.
A wooden block with the number 10

Top 10 2019 Arch Collaborative Case Studies

The Arch Collaborative has worked hard in 2019 to distill the experiences of member EHR users into usable insights. Here’s a rundown of 10 of our most-visited Arch Collaborative case studies along with brief summaries.
A consulting team working on value-based care

Finding Your Value-Based Care Partner

Value-base care (VBC) transformation turned out to be the number one concern for most of the executives, but when asked about specific firms, many of the executives couldn’t come up with names. So we decided to drill down into that space and share performance information on the firms, resulting in KLAS’ recently published Value-Based Care Consulting 2019 report.
Image of DNA molecule structure

The Ever-Increasing Speed of Genomics

Digging more into genomics means gaining more and more knowledge about people and populations. And as more people want to know about themselves, they want access to their genomes. The big question, especially for us in the UK, is who owns the genome.
Provider looking over MRI scans

The Shifting Market of Global PACS

KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term needs.
Woman getting an eye exam

An Initial View of Ophthalmology EMRs

KLAS’ recent Ophthalmology 2019 report is our first-ever report on EMR solutions for ophthalmology, and I've been very excited about getting it out into the market. The report really helps us paint some broad strokes around the vendor landscape
Stethoscope alongside a mobile phone

DHIS19: Current and Potential Challenges of Telehealth

Telehealth seems like a dream come true for patients; whenever they aren’t feeling well, instead of hopping in the car to drive to a doctor’s office, they can simply hop on their phones or computers and connect with a provider virtually. There are other benefits to telehealth as well, like healthier patients and reduced costs. However, telehealth isn’t without its challenges, and there are many on the provider side.
choosing the right fit for your erp implementation

Choosing the Right Fit for Your ERP Implementation

Providers are looking at other pieces of software that can help them be more efficient. ERP software, especially now that it is going to the cloud, is a good example because it can really help boost operational efficiency if an ERP system is implemented in the right way.
A team working with an AI solution

Driving Success in Healthcare AI – Best Practices

To drive successful adoption and deployment of AI technologies, and ultimately desired outcomes, it is critical to have a partnership in which customers and vendors are working collaboratively. Healthcare organizations and vendors alike must share their responsibilities to divide and conquer the work.
Looking at the revenue cycle on a tablet

Revenue Cycle Unicorns

The Revenue Cycle Unicorns 2019 report allows us to publish data on revenue cycle vendors and solutions we are watching that don't have a clear-cut home in the KLAS market segments.
Increasing bar chart with a paper airplane

Top Trending Healthcare Reports of 2019

2019 was an exciting year for development with regard to health tech, and I’d like to spend a moment highlighting some of the top-visited reports that KLAS published this year in no particular order.
Changing blocks that say 2019 to 2020

Looking to 2020 with Adam Gale

KLAS CEO Adam Gale talks through some of the biggest key happenings at KLAS in 2019, and breaks down where KLAS is headed in 2020.
  • EHR Success
  • Payer/provider
  • Emerging technology
  • 2020
Big data being filtered into an illustrated brain

Common Miscon-ceptions in Healthcare AI

Of the 57 organizations KLAS interviewed about using AI in their organizations, even those who saw success with AI technology experienced some roadblocks. In those organizations’ experiences, we find some common points that are helpful for those organizations on the cusp of purchasing or implementing an AI tool.
A hand holding a glowing globe

Innovation Center Consortium – Accelerating Development

The Innovation Center Consortium workshop was our first real step toward bringing innovation centers together. For the workshop specifically, the goal was twofold. First, we wanted to start telling people about the mission to get their insights and input on how KLAS can help. Second, we wanted to discover some best practices for effectively driving innovation in this type of provider setting.
a glass globe and a stethoscope

The Global Future of the Arch Collaborative

It’s exciting that KLAS is working in this space where we really can change the face of global healthcare. I see the scope of the Collaborative only growing as we move forward, and I’d like to share some of what I see happening now and in the Collaborative’s future.
A magnifying glass giving a closer look at a list of prices

eTech Insights – Transparent Pricing: Leveling the Playing Field

We have had several examples of pricing disparity for the same procedures publicly exposed over the last few years. Hip-replacement procedures from different hospitals in the same city can vary by tens of thousands of dollars.
  • Emerging Markets
  • first look
  • Price Transparency
man using business intelligence software

The Potential of Microsoft Power BI

Just two years ago, Microsoft Power BI was barely coming up in KLAS data. Providers were a little unsure of how and where the product could even work for them. Fast forward to late 2019, and we are starting to see some major shifts for this solution. KLAS is seeing more and more sites move forward with Power BI with more excitement in the industry than we have seen in a long time.
  • Microsoft
  • Analytics
  • Business intelligence
Woman consulting with her doctor using telemedicine

Understanding Remote Patient Monitoring

Remote patient monitoring has been a growing area of telehealth and is an area that we have been watching, but we didn't have a lot of data on it. With the Remote Patient Monitoring 2019 report, our goal was to validate some of the growth and understand some of the changes within the space. And in the space, we wanted to share performance data of the market for the first time.
Everton and Jon visiting a hospital in Asia

Current Healthcare IT Trends in Asia

We recently had the privilege of attending the HIMSS AsiaPac19 conference in Thailand. While there, we met with several health systems and traveled to South Korea as well. As we visit with providers around the world, we see that they are encountering problems similar to those we see in healthcare in the US, Europe, and even the Middle East.
Balancing between money and caring for the patient

Coming Together at the Payer/Provider Summit

The payer/provider relationship in healthcare is full of speed bumps and roadblocks, a fact unsurprising to even the patients. I was excited (and admittedly a little nervous) to see how both sides would work together on their challenges during the Payer/Provider Summit in Snowbird, Utah, in October.
Man checking his apple watch

Consumer Thinking in Healthcare

In healthcare, we are obliged to ensure clinical safety when deploy apps and devices. The leisure industry is driven by consumers and by lifestyle; they base decisions not on clinical safety but on reviews, feedback from social media and consumer testing. Consumer tech and health tech move at very different paces.
  • big data
  • Consumerism
  • Consumer Electronics in Healthcare
Google search illustration

Feigning Shock: Why Wouldn’t Tech Giants Use Patient Data?

While Google has made it clear that they’re compliant with the relevant privacy standards, the story hasn’t exactly received resounding applause online. In a generation already paranoid about navigating privacy online, a hostile response is unsurprising.
pieces of healthcare record working together as gears

What Is Possible with HIEs?

Our most recent Interoperability Platforms 2019 report takes a deeper look at the shifting landscape in HIE. We primarily wanted to see what is possible with HIEs and where vendors are in their transition from traditional HIEs to interoperability platforms.
Mergers and acquisitions chess game

What Works in Strategic M&A?

The purpose of the Strategic M&A 2019 report was to dig into approximately the last seven years’ worth of mergers and acquisitions—larger strategic transactions—and to evaluate and correlate the data to show the industry what has been happening before and after these transactions. What has and hasn’t worked, and why?
Happy doctor working with patient

Targeting Provider Wellness and Efficiency with the Arch Collaborative

As is true for many organizations, UW Health is making a very concerted, strategic effort to focus on provider wellness. As part of that, we established a provider wellness committee with representation from each of our clinical departments. In that forum, I shared the Arch Collaborative findings with respect to the impact of training, optimization, and shared ownership.
Female doctor looking over physician credentials

The Value of Credentialing

As KLAS discovered in last year’s credentialing report, there are a lot of vendors who provide credentialing solutions. But since that report, KLAS has published a new report that follows up on those vendors and reveals which solutions are addressing the issues surrounding this area.
doctor opening up patient notes on tablet

eTech Insights – Patients Accessing Visit Notes; Two Different Approaches

As patients are driven to conduct more control over their healthcare, they are demanding to have more information about their care available to them. Access to the visit notes created during an encounter is one information source that is starting to emerge as a priority in order to support a patient’s self-management of care as well as allow families to assist with the care compliance of a loved one.
  • patient records
  • patient access
  • first look
A staircase made of blocks with five steps

DHIS19: Five Steps to Better Align Providers, Investors, and Vendors

Before DHIS 2019, we had attendees take a survey to look at the problems that investors, providers, and vendors were each trying to solve. Each group is understandably focused on different priorities, which is not a bad thing. The problem is that providers don’t necessarily have the funds to invest for themselves. They need investors to fund the solutions that can help them right now.
doctor showing a patient her patient portal

eTech Insights – Does a Silver Bullet for Patient Engagement Solutions Exist?

Providers are being deluged by vendors with patient engagement solutions. A quick Google search on patient engagement products returns over 62 million results. The challenge for providers is determining which patient engagement solutions will allow them to create stronger provider brand loyalty when they are competing with other provider networks in their market.
karen ondo in a white KLAS shirt

Karen Ondo: A Legacy of Healthcare

Karen Ondo has played a major role at KLAS over the past 18 years. It is an honor to recognize her now for her dedicated service, and as KLAS' best golfer.
a team putting together puzzle pieces

DHIS 2019 Keynote – Strategy Defines Structure

KLAS’ Digital Health Investment Symposium featured a very insightful keynote presentation from Eduardo Conrado, Executive Vice President and Chief Officer of Strategy and Innovation at Ascension. He very graciously shared the elements that help him drive success in Ascension’s HIT development.
doctor using phone in the hallway

The EHR Isn’t the Cause of Doctor Burnout; Alienation from the Patient Is

In the pre-EHR days, I remember sitting in a chart room with a tall stack of paper charts to sign. I do not miss that experience! With the physical paperwork burden diminished, why then is there so much talk of doctor burnout? And why is the EHR considered a contributor?
vendor and customer shaking hands

Success Principles: Keeping Customers for the Long Haul

We at KLAS wanted to figure out patterns that led to a vendor being able to retain customers. The research looked at different vendors’ internal processes to see what did and did not work, and then presented our findings in a breakout session at the Digital Health Investment Symposium.
An innovation center team working together

A Framework for the Pursuit of Innovation

What are the key components of a successful innovation project? Given the costs and potential of great innovation and inventions in healthcare, innovators must take care to cautiously validate their ideas before pursuing them. I recently spoke with Erik Lium, PhD and Executive Vice President of Mount Sinai Innovation Partners to gather his thoughts on this topic.
training physicians in the EHR

Moving the EHR Forward Together

I am passionate about participating in the Arch Collaborative because I feel that we as a group can better move all of our organizations forward and make what we do for our patients easier, quicker, and less burdensome. By doing so, we can all have better outcomes.
smart pump in use in a hospital room

The Smart Pumps Decision Insights Report

With this most recent Smart Pumps 2019 Decision Insights report, KLAS is focusing more deeply on each vendor’s market energy and the reasons that different smart pumps are being considered, selected, or replaced.
putting together the puzzle pieces of acquiring a company

DHIS19: How to Kill a Great Company

This DHIS breakout session had good attendance; people were no doubt interested in the art of acquiring, or rather, killing a great company. But rest assured, the panel took on more of a pacifistic approach in their counsel—more like absorb than kill.
insurance and patient information illustration

Payer-Provider Convergence

On the path to a fee-for-value model, payers and providers must be increasingly moving in lockstep to solve provider outcomes. Whether this means that the payvider method is most effective remains to be seen. However, I did have the recent opportunity to share my thoughts with the KLAS team on the impeding payer-provider convergence.
Physician informaticist training another physician

The Value of the Arch Collaborative

With their first initial survey done in just the hospitalist group, John Muir Health was in the ninety-seventh percentile for provider engagement. We sat down with Helen Lu, FNP-BC and Medical Informaticist, and Stacy Ly, MD and a physician informaticist, to find out more about their approach.
provider looking at a digital version of the revenue cycle

Revenue Cycle – How Green are the Fields?

I was able to attend the 2019 Digital Health Investment Symposium and sat in on a breakout session about innovations in revenue cycle. The two panelists—Todd Craghead, Vice President of Revenue Cycle at Intermountain Healthcare, and Deborah Vancleave, Vice President of Revenue Cycle at Mosaic Life Care—discussed their own personal experiences with revenue cycle at their respective organizations.
  • Revenue Cycle Management
  • Revenue Cycle
woman working with computer-assisted coding

Is Computer-Assisted Coding Worth the Investment?

KLAS last published a CAC report in 2016 around the time that ICD-10 came out. At that time, providers mainly needed to have a solution to help with implementing ICD-10. Now that things have settled after those changes, we has shifted our focus to finding out whether CAC solutions are worth the investment and whether they provide outcomes for the facilities using it.
doctor interacting with tablet and patient

The New KLAS Patient Engagement Ecosystem

The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Doctor holding a stethoscope

Importing Outside Lessons into Digital Health

EXPO Health was an opportunity to focus on great up-and-coming ideas within the world of healthcare. I listened in on panels with experts from industries ranging from traditional tech to the casino industry. It was enlightening to see healthcare from the perspectives of those who have cut their teeth in other industries.
A map of the world projecting from a phone screen

Insights from the Global (Non-US) EMR Implemen-tations Report

Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinical and administrative solutions. We didn't have the detailed information needed to answer those questions, so we set out to find information to better understand how EMR vendors are meeting customer needs.
an ipad displaying a lock symbol

Medical Device Security – A Sneak Peek at an Upcoming Report

At the end of the day, medical device security is about protecting patient safety and safeguarding protected health information (PHI). I would like to revisit some of our findings from last year’s report and give you a sneak peek into a follow-up report that KLAS will be publishing on the early vendors that are seeking to help healthcare organizations address these security concerns.
building a pyramid with symbols of health

Payer Care Management: Vendors Could Do Better

It’s like an SAT question: population health is to the EMR what care management is to the core claims platform. (There’s your SAT throwback for the day.) The problem is that payers often can’t figure out what all the data means in their core claims platform. And that is where vendors in the space can step up their game.
a nurse educating a patient

Winning in Patient Engagement

It's a really exciting time in the healthcare industry for patient engagement–focused business. For a fairly long time, healthcare providers from enterprises to physicians have understood that helping patients get more engaged in their care drives better outcomes and higher satisfaction.
  • patient experience
  • Patient Portals
  • Patient Engagement
illustrated face with digital lines

eTech Insights – Suki, A New Entrant in the Learning Virtual-Scribe Market

Suki was one of the most mentioned companies in KLAS’ Emerging HCIT Companies 2019 Report, published in February of this year. This indicates that Suki is a top-of-mind emerging company among provider organizations—leaving us with a desire to learn and understand more about it.
  • Voice Recognition
  • Artificial Intelligence
Using a tablet with AI

Current Uses of AI in Healthcare

Health information technology is an exciting industry for the potential application of AI. Practical applications are not widely used or available, but early adopters have made some interesting first steps.