Webinars

The KLAS mission of improving healthcare has two parts. The first is gathering honest, open feedback from providers and payers about the systems and services they use. The second is KLAS’ efforts to improve the industry by sharing what we’ve learned. KLAS regularly hosts webinars to shed light on important topics and share the voices and opinions of our trusted provider and payer friends.

Providers utilizing healthcare IT software image

Summary of Best Practices Report Webinar

Adam Gale and Taylor Davis

CEO of KLAS and VP of Strategy and Analysis at KLAS

Tuesday, December 12, 2017, 10:30 am – 11:30 am MST

Join Adam Gale, CEO of KLAS, and Taylor Davis, VP of Strategy and Analysis at KLAS, for an overview of the most actionable findings in the Collaborative research. This webinar will focus on best practices and the greatest opportunities for dramatic satisfaction improvement that are available to all organizations.

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Arch Collaborative and Nationwide Children's Hospital Webinar

Dr. Jeffrey Hoffman

CMIO of Nationwide Children’s Hospital

Tuesday, January 16, 2018, 2:00 pm – 3:00 pm MST

Come join Dr. Jeffrey Hoffman, CMIO of Nationwide Children’s Hospital, as he explores how a system of children’s hospitals can achieve a net experience score of 42, among the Collaborative’s highest, in one of the most demanding and specialized care-delivery environments. See how Nationwide Children’s has learned that using out-of-the-box software is not an option for their health system, how they utilize their physician-builders program, and how they optimize their tools without making too many customizations.

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Providers utilizing healthcare IT software image

Arch Collaborative and Salford Royal Webinar

Rachel Duncombe

Director of Digital for the Salford Royal Group

Tuesday, February 20, 2018, 1:00 pm – 2:00 pm MST

Nearly every organization worldwide with an EMR/EPR deployment faces the common challenges of getting enough value from the money spent and optimizing the clinician user experience, while also managing challenges unique to the organization. Join Rachel Dunscombe, Director of Digital for the Salford Royal Group, as she details many of their organization’s strategies for success that have propelled them to a Net Experience Score of 43, one of the Collaborative’s highest. Learn from this UK trust’s unique approaches to driving clinician acceptance with the backdrop of forming an Integrated Care Organization, incorporating new hospitals into the group, and adopting new national standards for technology.

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