The KLAS mission of improving healthcare has two parts. The first is gathering honest, open feedback from providers and payers about the systems and services they use. The second is KLAS’ efforts to improve the industry by sharing what we’ve learned. KLAS regularly hosts webinars to shed light on important topics and share the voices and opinions of our trusted provider and payer friends.

Providers utilizing healthcare IT software image

Make Health IT Change Easier by Using Kotter’s 8-Step Model with WellStar Health System

Rob Schreiner

President, WellStar Medical Group Executive Vice President, WellStar Health System

Wednesday, July 25, 2018, 1:00 – 2:00 pm MDT

Seasoned healthcare leaders know that having the best idea for a change is less than half of the work; they must also create and manage the process that brings about that change in technology and operations with the least disruption possible to patients and caregivers. Join Dr. Rob Schreiner in part two of this webinar series as he describes John Kotter’s time-honored and highly regarded change-management process, using real-life examples of health IT change in the largest health system in Georgia.

Providers utilizing healthcare IT software image

Collaborative User Satisfaction and Epic PEP Data Correlation

Taylor Andrews

Provider Efficiency Technical Lead, Epic

Tuesday, August 7, 2018, 2:00 PM – 3:00 PM MDT

Surveying users is hard and takes time away from clinicians. For customers using Epic, the Physician Efficiency Profile (PEP) reports are easy to access, contain user-level data, and are delivered on a regular basis. How possible is it to use PEP reports to understand, or predict, the satisfaction of an individual user? What are the most successful Epic customers doing as they utilize PEP data? What can we learn from these correlations?

We have more content than we can present in an hour, so buckle up as Taylor Davis (KLAS) and Taylor Andrews (Epic) share their joint research on combing PEP data with Arch Collaborative surveys.


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