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Bypassing the Help Desk for Clinical Issues
Benefis Health System

Bypassing the Help Desk for Clinical Issues

Benefis Health System developed a workflow for clinicians to receive immediate assistance from the informatics team.

Created in partnership with Benefis Health System

Publish Date: 04/26/2018

Cost to Implement:  $$$ - Board Approved Cost

Time to Implement:  2+ Years

Program Goals

  • Provide immediate technical help for clinicians
  • Develop a structure for an informatics team

Organizational Outcomes

  • 88th percentile for provider trust in IT

Collaborative-Verified Best Practices

Service Oriented Support

What Benefis Health System Did

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Topics

Clinician Relationships and Communication


Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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This report and its contents are copyright-protected works and are intended solely for your organization. Any other organization, consultant, investment company, or vendor enabling or obtaining unauthorized access to this report will be liable for all damages associated with copyright infringement, which may include the full price of the report and/or attorney’s fees. For information regarding your specific obligations, please refer to the KLAS Data Use Policy.

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Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
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About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies



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