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Providing Consistent Communication Through Engaging Clinicians in Informatics
MetroHealth System

Providing Consistent Communication Through Engaging Clinicians in Informatics

MetroHealth utilizes a comprehensive communication strategy involving provider champions, an informatics leadership team, personalized emails, and multiple tools to engage stakeholders in informatics initiatives, focusing on voluntary involvement, peer-to-peer communication, and virtual meetings to facilitate information sharing, feedback, and problem resolution.

Created in partnership with MetroHealth System

Publish Date: 07/12/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Supply providers with regular, two-way communication related to technology and the EHR

Organization Outcomes

  • Providers are 95th percentile for agreement that fixes are timely
  • Providers are 93rd percentile for agreement that changes are well communicated
  • Providers are 84th percentile for agreement that they have a voice in EHR changes

Collaborative-Verified Best Practices

  • Clinician Relationships and Communication

Keys to Success

  • Involve as many people as possible in the informatics process
  • Incentivize clinician involvement in the informatics team with titles, experience, and potential career growth
  • Employ two-way communication to allow providers to share their concerns and to hear back that their concerns are being taken seriously

What MetroHealth Did

MetroHealth employs a comprehensive communication strategy to involve various stakeholders in its informatics initiatives. Provider champions, known at MetroHealth as assistant or associate directors of clinical informatics, participate in monthly meetings, disseminate information within their departments, and provide input on significant changes. Personalized emails and multiple communication tools address individual concerns and gather feedback. Peer-to-peer communication is facilitated through the assistant and associate director program, where providers have designated contacts within the informatics team. The group serves as a platform for sharing information, providing guidance, and encouraging feedback. The clinical informatics leadership team demonstrates transparency, commitment, and extensive experience, and those things foster positive and trusting relationships with group members. The team also includes informatics directors with specialized skills and resources who address requests and complaints received directly from users and through the Giva request system. The informatics team, at all levels, collaborates with end users, evaluates workflows, offers solutions, and proactively resolves issues identified during meetings.

How MetroHealth Did It

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Clinician Relationships and Communication

Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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