Providing Consistent Communication Through Engaging Clinicians in Informatics
MetroHealth utilizes a comprehensive communication strategy involving provider champions, an informatics leadership team, personalized emails, and multiple tools to engage stakeholders in informatics initiatives, focusing on voluntary involvement, peer-to-peer communication, and virtual meetings to facilitate information sharing, feedback, and problem resolution.
Publish Date: 07/12/2023
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 0 - 6 Months |
Program Goals
- Supply providers with regular, two-way communication related to technology and the EHR
Organization Outcomes
- Providers are 95th percentile for agreement that fixes are timely
- Providers are 93rd percentile for agreement that changes are well communicated
- Providers are 84th percentile for agreement that they have a voice in EHR changes
Collaborative-Verified Best Practices
- Clinician Relationships and Communication
Keys to Success
- Involve as many people as possible in the informatics process
- Incentivize clinician involvement in the informatics team with titles, experience, and potential career growth
- Employ two-way communication to allow providers to share their concerns and to hear back that their concerns are being taken seriously
What MetroHealth Did
MetroHealth employs a comprehensive communication strategy to involve various stakeholders in its informatics initiatives. Provider champions, known at MetroHealth as assistant or associate directors of clinical informatics, participate in monthly meetings, disseminate information within their departments, and provide input on significant changes. Personalized emails and multiple communication tools address individual concerns and gather feedback. Peer-to-peer communication is facilitated through the assistant and associate director program, where providers have designated contacts within the informatics team. The group serves as a platform for sharing information, providing guidance, and encouraging feedback. The clinical informatics leadership team demonstrates transparency, commitment, and extensive experience, and those things foster positive and trusting relationships with group members. The team also includes informatics directors with specialized skills and resources who address requests and complaints received directly from users and through the Giva request system. The informatics team, at all levels, collaborates with end users, evaluates workflows, offers solutions, and proactively resolves issues identified during meetings.
How MetroHealth Did It
Want to see full details?
Want to see full details?
Here is my information:
Topics
Clinician Relationships and CommunicationReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
Copyright Infringement Warning
This report and its contents are copyright-protected works and are intended solely for your organization. Any other organization, consultant, investment company, or vendor enabling or obtaining unauthorized access to this report will be liable for all damages associated with copyright infringement, which may include the full price of the report and/or attorney’s fees. For information regarding your specific obligations, please refer to the KLAS Data Use Policy.
Arch Collaborative Mission
Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.
The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.
Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
The Arch Collaborative is a service of KLAS Research: klasresearch.com
About Arch Collaborative Case Studies
Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.
Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.
All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.
All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies
 |
KLAS | ® |