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Leveraging Informatics and IT Teams to Increase Feelings of EHR Support
Harris Health System

Leveraging Informatics and IT Teams to Increase Feelings of EHR Support

Harris Health System’s informatics and IT departments work together with end users to understand and resolve issues, creating robust EHR support for providers.

Created in partnership with Harris Health System

Publish Date: 02/13/2023

Cost to Implement:  $$$ - Board Approved Cost

Time to Implement:  12 - 24 Months

Program Goals

  • Better understand the needs of end users through frequent engagement with the informatics and IT teams

Organizational Outcomes

  • 84th percentile for provider agreement that the organization/IT department delivers well
  • 81st percentile for provider agreement that they receive timely EHR support
  • 84th percentile for provider agreement that they have a voice in EHR changes
  • 99th percentile for agreement that EHR fixes are timely
  • 80th percentile for provider agreement that the IT department is improving the EHR for clinicians

Collaborative-Verified Best Practices

  • Clinician relationships and communication
  • Shared Ownership and Governance

What Harris Health System Did

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Clinician Relationships and Communication, Shared Ownership and Governance

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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