Leveraging Informatics and IT Teams to Increase Feelings of EHR Support
Harris Health System’s informatics and IT departments work together with end users to understand and resolve issues, creating robust EHR support for providers.
Publish Date: 02/13/2023
| Cost to Implement: | $$$ - Board Approved Cost |
| Time to Implement: | 13–24 months |
Program Goals
- Better understand the needs of end users through frequent engagement with the informatics and IT teams
Organizational Outcomes
- 84th percentile for provider agreement that the organization/IT department delivers well
- 81st percentile for provider agreement that they receive timely EHR support
- 84th percentile for provider agreement that they have a voice in EHR changes
- 99th percentile for agreement that EHR fixes are timely
- 80th percentile for provider agreement that the IT department is improving the EHR for clinicians
Collaborative-Verified Best Practices
- Clinician relationships and communication
- Shared Ownership and Governance
What Harris Health System Did
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Topics
Clinician Relationships and Communication, Shared Ownership and GovernanceReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
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