Planning Consistent and Tailored Communication
Bellin Health System built communication planning into their governance process and utilized leadership and superusers to help facilitate the communication for changes to the EHR.
Publish Date: 03/03/2023
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 0–6 months |
Program Goals
- Effectively communicate EHR changes and other important information to clinicians
Organizational Outcomes
- Providers: 99th percentile for communication satisfaction
- Nurses: 94th percentile for communication satisfaction
Collaborative-Verified Best Practices
- Clinician relationships & communication
What Bellin Health Did
Bellin Health System (Bellin) uses consistent, expected methods of communicating important information to their clinicians, such as weekly updates and a CMIO newsletter. They also employ various other strategies, such as a shift huddle or notes in the bathroom, depending on the audience and the nature of what is being communicated.
This communication feeds through a process that includes governance groups, operational leaders, optimization specialists, and superusers. All team members play a role in creating and implementing communication plans for each project.
How Bellin Health Did It
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Topics
Clinician Relationships and CommunicationReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
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