Health Center and EHR Vendor Alignment Leads to Highly Successful Users
Wahiawa Health and athenahealth have set out on a journey to improve end-user EHR satisfaction by creating a strong relationship, utilizing impactful EHR education efforts, and having the right type of support available for end users.
Associated Vendor: athenahealth (61379)
Publish Date: 05/16/2023
| Cost to Implement: | 0 - No Cost |
| Time to Implement: | >2 years. |
Program Goals
- Create a cohesive structure for EHR governance and training that will lead to more successful users
Organization Outcomes
- 15-point Net EHR Experience Score (NEES) increase between measurements
- 85th percentile in agreement that in-person training is helpful
- 97th percentile in agreement that virtual EHR training met my needs
- 14-point increase in agreement that ongoing training is sufficient
- 5-point increase in agreement that athenahealth delivers well
- 90th percentile in agreement that someone is assigned to my area to help with the EHR
Collaborative-Verified Best Practices
- Ongoing EHR Education
- Clinician Relationships and Communication
- Shared Ownership and Governance
What Wahiawa Health and athenahealth Did
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Topics
Ongoing EHR Education, Recognized Improvement, Shared Ownership and GovernanceReader Responsibility
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