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Health Center and EHR Vendor Alignment Leads to Highly Successful Users
Wahiawa Center for Community Health

Health Center and EHR Vendor Alignment Leads to Highly Successful Users

Wahiawa Health and athenahealth have set out on a journey to improve end-user EHR satisfaction by creating a strong relationship, utilizing impactful EHR education efforts, and having the right type of support available for end users.

Created in partnership with Wahiawa Center for Community Health

Associated Vendor: athenahealth (61379)

Publish Date: 05/16/2023

Cost to Implement:  0 - No Cost

Time to Implement:  2+ Years

Program Goals

  • Create a cohesive structure for EHR governance and training that will lead to more successful users

Organization Outcomes

  • 15-point Net EHR Experience Score (NEES) increase between measurements
  • 85th percentile in agreement that in-person training is helpful
  • 97th percentile in agreement that virtual EHR training met my needs
  • 14-point increase in agreement that ongoing training is sufficient
  • 5-point increase in agreement that athenahealth delivers well
  • 90th percentile in agreement that someone is assigned to my area to help with the EHR

Collaborative-Verified Best Practices

  • Ongoing EHR Education
  • Clinician Relationships and Communication
  • Shared Ownership and Governance

What Wahiawa Health and athenahealth Did

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Ongoing EHR Education, Recognized Improvement, Shared Ownership and Governance

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

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