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Leveraging Technology for Peak System Reliability
Connecticut Children's Medical Center

Leveraging Technology for Peak System Reliability

Connecticut Children's prioritizes system reliability through virtualization, redundancy, routine infrastructure assessments, and the monitoring of performance metrics.

Created in partnership with Connecticut Children's Medical Center

Publish Date: 06/26/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Keep planned and unplanned EHR system downtimes to a minimum
  • Reduce lag time in the EHR

Organization Outcomes

  • Providers 99th percentile for agreement that EHR is reliable
  • Providers 96th percentile for satisfaction with EHR response time

Collaborative-Verified Best Practices

  • Technological foundation: reliability and response time

What Connecticut Children's Did

Connecticut Children's prioritizes system reliability through a highly dependable infrastructure with two active data centers and server-based computing. They use virtualization and redundancy to provide resilience and automated failover. Planned downtimes for maintenance are divided into two windows with the goal of keeping downtimes under an hour. The organization has a five-year refresh cycle for their data center equipment and routinely assesses their Wi-Fi performance and network infrastructure. They recommend practicing a daily management system and using metrics to monitor the performance of the EHR weekly, emphasizing identifying issues, and conducting a root cause analysis for troubleshooting. The organization values teamwork and listening to ideas for enhancing their processes and infrastructure.

How Connecticut Children's Did It


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Topics

Clinician Relationships and Communication


Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

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