Leveraging Technology for Peak System Reliability
Connecticut Children's prioritizes system reliability through virtualization, redundancy, routine infrastructure assessments, and the monitoring of performance metrics.
Publish Date: 06/26/2023
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 0–6 months |
Program Goals
- Keep planned and unplanned EHR system downtimes to a minimum
- Reduce lag time in the EHR
Organization Outcomes
- Providers 99th percentile for agreement that EHR is reliable
- Providers 96th percentile for satisfaction with EHR response time
Collaborative-Verified Best Practices
- Technological foundation: reliability and response time
What Connecticut Children's Did
Connecticut Children's prioritizes system reliability through a highly dependable infrastructure with two active data centers and server-based computing. They use virtualization and redundancy to provide resilience and automated failover. Planned downtimes for maintenance are divided into two windows with the goal of keeping downtimes under an hour. The organization has a five-year refresh cycle for their data center equipment and routinely assesses their Wi-Fi performance and network infrastructure. They recommend practicing a daily management system and using metrics to monitor the performance of the EHR weekly, emphasizing identifying issues, and conducting a root cause analysis for troubleshooting. The organization values teamwork and listening to ideas for enhancing their processes and infrastructure.
How Connecticut Children's Did It
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Topics
Clinician Relationships and CommunicationReader Responsibility
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