Promoting Clinician Satisfaction through Strategic Collaboration
UNC Health prioritizes a collaborative culture, enhanced analytics, and a strong clinical informatics team for overall satisfaction with the EHR.
Publish Date: 09/25/2023
| Cost to Implement: | $ - One Time Cost |
| Time to Implement: | 0–6 months |
Program Goals
- Build meaningful relationships between clinicians and IT
- Build a robust and effective governance structure
Organization Outcomes
- 11-point increase in Net EHR Experience Score
Collaborative-Verified Best Practices
- Clinician relationships and communication
What UNC Health Did
UNC Health’s Information Services Division (ISD) has built authentic partnerships with clinicians to boost overall EHR satisfaction. ISD has fostered a culture of teamwork by promoting a collective approach to inform and adapt EHR decisions, planning, and processes. ISD’s tight bonds continue to evolve, and there are numerous collaboration opportunities with clinicians, including:
- Meaningful engagement activities
- A robust shared governance model
- An augmented clinical informatics team
- Enhanced analytics resources for EHR efficiency
How UNC Health Did It
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Topics
Clinician Relationships and Communication, Recognized ImprovementReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
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Arch Collaborative Mission
Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.
The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.
Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
The Arch Collaborative is a service of KLAS Research: klasresearch.com
About Arch Collaborative Case Studies
Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.
Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.
All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.
All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies
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