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Accessible, Tailored Ongoing Training
Franciscan Health

Accessible, Tailored Ongoing Training

Franciscan Health utilizes an upgrades dashboard, personalized educational resources, an individualized refresher training, and close collaboration between physician trainers and informatics technicians to ensure effective training, spread information, and monitor metrics for physician satisfaction.

Created in partnership with Franciscan Health

Publish Date: 06/14/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Offer convenient, accessible, tailored ongoing provider training

Organization Outcomes

  • Providers 89th percentile for ongoing training

Collaborative-Verified Best Practices

  • Ongoing EHR Education

What Franciscan Health Did

Franciscan Health has implemented an upgrades dashboard that houses personalized educational resources for users and focuses on providing readily available materials when EHR changes occur. The organization also offers individualized refresher training programs for providers, including one-on-one sessions. To understand where providers would like additional training, their feedback is gathered through pre-surveys, enabling the training team to tailor training to specific individual needs. Provider trainers with diverse backgrounds work closely with informatics technicians to understand provider workflows and train them effectively. The provider trainers maintain a cooperative relationship with informatics technicians to spread information and monitor provider satisfaction metrics to evaluate the success of the training program.

How Franciscan Health Did It

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Ongoing EHR Education

Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

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About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies

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