Accessible, Tailored Ongoing Training
Franciscan Health utilizes an upgrades dashboard, personalized educational resources, an individualized refresher training, and close collaboration between physician trainers and informatics technicians to ensure effective training, spread information, and monitor metrics for physician satisfaction.
Publish Date: 06/14/2023
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 0–6 months |
Program Goals
- Offer convenient, accessible, tailored ongoing provider training
Organization Outcomes
- Providers 89th percentile for ongoing training
Collaborative-Verified Best Practices
- Ongoing EHR Education
What Franciscan Health Did
Franciscan Health has implemented an upgrades dashboard that houses personalized educational resources for users and focuses on providing readily available materials when EHR changes occur. The organization also offers individualized refresher training programs for providers, including one-on-one sessions. To understand where providers would like additional training, their feedback is gathered through pre-surveys, enabling the training team to tailor training to specific individual needs. Provider trainers with diverse backgrounds work closely with informatics technicians to understand provider workflows and train them effectively. The provider trainers maintain a cooperative relationship with informatics technicians to spread information and monitor provider satisfaction metrics to evaluate the success of the training program.
How Franciscan Health Did It
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Topics
Ongoing EHR EducationReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
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