Proactively Tracking and Improving Chart Closure Rates
St. Charles discovered charting backlogs that were flying under the radar and started tracking closure rates and adjusting workloads to help providers stay on top of the load.
Publish Date: 04/05/2023
| Cost to Implement: | 0 - No Cost |
| Time to Implement: | 0–6 months |
Program Goals
- Track charts closed with 72 hours and hold providers accountable to that standard
- Adjust workload to make charting more manageable
Organization Outcomes
- Advanced practice providers at 98th percentile for more than 50% same-day ambulatory chart closure
- Providers at 81st percentile for less than five hours a week of at-home charting
Collaborative-Verified Best Practices
- Clinician Relationships & Communication
- Shared Ownership and Governance
Keys to Success
- Proactively track chart closure rates and follow up with providers who are falling behind
- Adjust in-basket workload by specialty and location
- Pool in-basket and patient messages to equitably distribute the workload
What St. Charles Health System Did
St. Charles Healthcare (St. Charles) created a transparent reporting system to track chart closure rates and adjusted workflow burdens to make in-basket burdens more equitable.
How St. Charles Health System Did It
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Topics
Clinician Relationships and Communication, Shared Ownership and GovernanceReader Responsibility
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