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Pager Trainer
NorthShore University HealthSystem

Pager Trainer

NorthShore University HealthSystem has 7.1 FTEs who are able to respond to provider pages and can often solve issues through immediate training.

Created in partnership with NorthShore University HealthSystem

Publish Date: 05/03/2018

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Resolve provider EHR issues real-time
  • Assist Providers to overcome EHR obstacles after changes or updates to the system

Organizational Outcomes

  • 85th percentile for provider EHR satisfaction
  • 81st percentile for provider's trust in IT
  • 99th percentile for nurse EHR satisfaction
  • 99th percentile for nurse's trust in IT

Collaborative-Verified Best Practices

Engaging Training

What NorthShore University HealthSystem Did

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Topics

Clinician Relationships and Communication


Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

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About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies



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