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Keeping the Door Open for EHR Fixes and Requests
University of Michigan Health-West

Keeping the Door Open for EHR Fixes and Requests

The University of Michigan Health–West uses a balanced approach of collaboration with end users, effective communication, and careful management of long-term changes to ensure high satisfaction with the timeliness of EHR fixes.

Created in partnership with University of Michigan Health-West

Publish Date: 06/12/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Resolve EHR issues and requests quickly and efficiently.

Organization Outcomes

  • Providers are in the 92nd percentile for agreement that EHR fixes are timely.

Collaborative-Verified Best Practices

  • Shared ownership and governance

What the University of Michigan Health-West Did

The University of Michigan Health–West (UMH West) follows an approval process and implements weekly updates. They value continual improvement, educate end users, and prioritize end-user suggestions. Collaboration and communication are facilitated through email and Webex spaces. Associate clinical leads provide elbow-to-elbow support. Clinicians report break-fix issues through a service desk, and communication regarding tickets is prompt and proactive. Long-term changes are carefully planned and aligned with organizational goals and resources.

How the University of Michigan Health-West It

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Shared Ownership and Governance

Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
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About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies

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