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First Comes Trust, Then Comes EHR Success
King Faisal Specialist Hospital & Research Centre (IDN)

First Comes Trust, Then Comes EHR Success

King Faisal Specialist Hospital and Research Center (KFSH&RC) successfully implemented Cerner’s system by starting with leadership support at the top followed by strong multidisciplinary informatics teams.

Created in partnership with King Faisal Specialist Hospital & Research Centre (IDN)

Publish Date: 09/09/2021

Cost to Implement:  $$$ - Board Approved Cost

Time to Implement:  2+ Years

Program Goals

  • As part of the organization’s digital transformation strategy, continually improve the clinical user experience of the EHR.

Organizational Outcomes

  • Scored in the 91st percentile for Net EHR Experience Score in 2020
  • Increased Net EHR Experience Score by 14 points for physicians
  • Is a top-performing Cerner organization in the Arch Collaborative

Collaborative-Verified Best Practices

Develop a comprehensive change management strategy so all stakeholders are engaged and informed throughout

Have the governance and steering committees engage key champions to help drive deliverables, buy-in, and user satisfaction/experience

What KFSH&RC Did

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Case Study Topics

Clinician Relationships and Communication, Recognized Improvement, Shared Ownership and Governance

Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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This report and its contents are copyright-protected works and are intended solely for your organization. Any other organization, consultant, investment company, or vendor enabling or obtaining unauthorized access to this report will be liable for all damages associated with copyright infringement, which may include the full price of the report and/or attorney’s fees. For information regarding your specific obligations, please refer to the KLAS Data Use Policy.

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Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
The Arch Collaborative is a service of KLAS Research: klasresearch.com

About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies

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