First Comes Trust, Then Comes EHR Success
King Faisal Specialist Hospital and Research Center (KFSH&RC) successfully implemented Cerner’s system by starting with leadership support at the top followed by strong multidisciplinary informatics teams.
Publish Date: 09/09/2021
| Cost to Implement: | $$$ - Board Approved Cost |
| Time to Implement: | 2+ Years |
Program Goals
- As part of the organization’s digital transformation strategy, continually improve the clinical user experience of the EHR.
Organizational Outcomes
- Scored in the 91st percentile for Net EHR Experience Score in 2020
- Increased Net EHR Experience Score by 14 points for physicians
- Is a top-performing Cerner organization in the Arch Collaborative
Collaborative-Verified Best Practices
Develop a comprehensive change management strategy so all stakeholders are engaged and informed throughout
Have the governance and steering committees engage key champions to help drive deliverables, buy-in, and user satisfaction/experience
What KFSH&RC Did
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Topics
Clinician Relationships and Communication, Recognized Improvement, Shared Ownership and GovernanceReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
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Arch Collaborative Mission
Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.
The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.
Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
The Arch Collaborative is a service of KLAS Research: klasresearch.com
About Arch Collaborative Case Studies
Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.
Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.
All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.
All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies
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