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Monthly, Well-Planned Instances of Downtime for Reducing Unplanned Outages
UW Health

Monthly, Well-Planned Instances of Downtime for Reducing Unplanned Outages

The University of Wisconsin Hospital and its clinics prevent unplanned software and hardware outages by proactively updating, fixing, and replacing their technology. They spend weeks preparing and testing before planned instances of downtime to help things run as quickly and smoothly as possible.

Created in partnership with UW Health

Publish Date: 05/09/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Reduce the length of planned instances of downtime and prevent unplanned system outages

Organization Outcomes

  • UW Health’s providers are in 97th percentile for agreement that their EHR is available when they need it and has almost no downtime

Collaborative-Verified Best Practices

  • Technological Foundation: Reliability

What UW Health Did

Scheduled instances of downtime at the University of Wisconsin Hospital (UW Health) and its clinics are planned monthly, allowing for critical maintenance without relying on ad hoc maintenance. UW Health’s schedule includes server maintenance, network maintenance, and EHR maintenance. UW Health views outages as patient safety events and challenges their teams to think about how they can minimize the impact on clinical care providers during instances of downtime.

How UW Health Did It

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