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Engaging Providers throughout the EHR Improvement Process
Sharp HealthCare

Engaging Providers throughout the EHR Improvement Process

Sharp Rees-Stealy addresses EHR change requests by actively involving providers, using specialized work groups, and providing regular updates.

Created in partnership with Sharp HealthCare

Publish Date: 07/13/2023

Cost to Implement:  0 - No Cost

Time to Implement:  2+ Years

Program Goals

  • Ensure that providers are involved in and communicate regularly about the EHR improvement process.

Organization Outcomes

  • Providers are in the 99th percentile for agreement that they can request EHR fixes.

Collaborative-Verified Best Practices

  • Shared Ownership and Governance

Keys to Success

  • Provide multiple avenues for submitting EHR fixes and requests.
  • Maintain provider workgroups with standard schedules and procedures to address EHR requests.
  • Keep providers informed about the status of their requests and any upcoming EHR changes without overwhelming them with information.

What Sharp-Rees Stealy Did

Sharp Rees-Stealy (Sharp) takes a comprehensive approach to addressing provider requests for EHR changes by actively involving providers, using specialized provider workgroups, disseminating regular updates, and rewarding engagement. Workgroups led by clinical informaticists and physician champions evaluate and address provider requests using a standardized process. Sharp facilitates communication through monthly insights, and providers have flexible submission methods. The organization uses direct emails, monthly updates, and staff meetings for communication and progress updates.

How Sharp-Rees Stealy Did It

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Shared Ownership and Governance

Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

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About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

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