Engaging Providers throughout the EHR Improvement Process
Sharp Rees-Stealy addresses EHR change requests by actively involving providers, using specialized work groups, and providing regular updates.
Publish Date: 07/13/2023
| Cost to Implement: | 0 - No Cost |
| Time to Implement: | >2 years. |
Program Goals
- Ensure that providers are involved in and communicate regularly about the EHR improvement process.
Organization Outcomes
- Providers are in the 99th percentile for agreement that they can request EHR fixes.
Collaborative-Verified Best Practices
- Shared Ownership and Governance
Keys to Success
- Provide multiple avenues for submitting EHR fixes and requests.
- Maintain provider workgroups with standard schedules and procedures to address EHR requests.
- Keep providers informed about the status of their requests and any upcoming EHR changes without overwhelming them with information.
What Sharp-Rees Stealy Did
Sharp Rees-Stealy (Sharp) takes a comprehensive approach to addressing provider requests for EHR changes by actively involving providers, using specialized provider workgroups, disseminating regular updates, and rewarding engagement. Workgroups led by clinical informaticists and physician champions evaluate and address provider requests using a standardized process. Sharp facilitates communication through monthly insights, and providers have flexible submission methods. The organization uses direct emails, monthly updates, and staff meetings for communication and progress updates.
How Sharp-Rees Stealy Did It
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Topics
Shared Ownership and GovernanceReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
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