Mayo Clinic & 3M: The Path to Automation and Ambient Documentation
Mayo Clinic and 3M lay the foundation for their collaborative journey to the automation of EHR provider tasks and ambient documentation by ensuring adoption of speech-enabled technologies.
Associated Vendor: Solventum (61101)
Publish Date: 01/31/2023
| Cost to Implement: | $$$ - Board Approved Cost |
| Time to Implement: | >2 years. |
Program Goals
- Create a foundation for ambient documentation by achieving enterprise-wide adoption of front-end speech recognition
- Implement front-end speech as a facilitator of EHR adoption
- Remove the keyboard as interface between provider and EHR
- Improve efficiency of creation of documentation that supports care of the patient as well as enterprise administrative needs
Organizational Outcomes
- Higher than average Net EHR Experience Score among providers using speech recognition compared to the Arch Collaborative
- 10 percentage point increase in efficiency agreement among providers using speech recognition between surveys
- 8 percentage point improvement in ambulatory chart closure rates among providers using speech recognition between surveys (no change for inpatient chart closure rates)
- >90% reduction in documentation created by transcription
- Clinician relationships and communication
Keys to Success
- Strong provider leadership – highly involved champions
- Proactive monitoring and at-the-elbow assistance
- Use of front-end speech recognition to improve EHR adoption
- Constant monitoring of new software
- Management by metrics
- Strong, collaborative partnership with software vendor
What Mayo Clinic and 3M Did
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Topics
Clinician Efficiency and Personalization, Recognized ImprovementReader Responsibility
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