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Mayo Clinic & 3M: The Path to Automation and Ambient Documentation
Mayo Foundation

Mayo Clinic & 3M: The Path to Automation and Ambient Documentation

Mayo Clinic and 3M lay the foundation for their collaborative journey to the automation of EHR provider tasks and ambient documentation by ensuring adoption of speech-enabled technologies.

Created in partnership with Mayo Foundation

Associated Vendor: Solventum (61101)

Publish Date: 01/31/2023

Cost to Implement:  $$$ - Board Approved Cost

Time to Implement:  2+ Years

Program Goals

  • Create a foundation for ambient documentation by achieving enterprise-wide adoption of front-end speech recognition
  • Implement front-end speech as a facilitator of EHR adoption
  • Remove the keyboard as interface between provider and EHR
  • Improve efficiency of creation of documentation that supports care of the patient as well as enterprise administrative needs

Organizational Outcomes

  • Higher than average Net EHR Experience Score among providers using speech recognition compared to the Arch Collaborative
  • 10 percentage point increase in efficiency agreement among providers using speech recognition between surveys
  • 8 percentage point improvement in ambulatory chart closure rates among providers using speech recognition between surveys (no change for inpatient chart closure rates)
  • >90% reduction in documentation created by transcription
  • Clinician relationships and communication

Keys to Success

  • Strong provider leadership – highly involved champions
  • Proactive monitoring and at-the-elbow assistance
  • Use of front-end speech recognition to improve EHR adoption
  • Constant monitoring of new software
  • Management by metrics
  • Strong, collaborative partnership with software vendor

What Mayo Clinic and 3M Did

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

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About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

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