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Ambulatory Coaches
Sutter Health

Ambulatory Coaches

Sutter Medical Foundation paired ambulatory coaches with physicians it supports (from Sutter Medical Group and Sutter North Medical Group) to help set up the EHR to meet their workflow needs, also ensuring physicians had a familiar contact to reach out to for additional aid.

Created in partnership with Sutter Health

Publish Date: 05/09/2018

Cost to Implement:  $$$ - Board Approved Cost

Time to Implement:  12 - 24 Months

Program Goals

  • Coach physicians on EHR use after their initial training

Organizational Outcomes

  • Net EHR Experience score of 42.2
  • Satisfaction of ambulatory physicians who work in the Sutter Medical Foundation is statistically higher than that of those who do not.
  • Collaborative research shows that 83% of physicians with coaches are satisfied, whereas only 65% of physicians without coaches are satisfied.

Collaborative-Verified Best Practices

Engaging Training

What Sutter Medical Foundation Did

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Topics

Case Study Topics

Follow-up EHR Education/Training


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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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