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Virtual Training Platform Enhances EHR Education
Baylor Scott & White Health

Virtual Training Platform Enhances EHR Education

In facing the challenge of frequent upgrades and enhancements, Baylor Scott & White Health uses uPerform's platform to keep their clinicians' training content up-to-date, relevant, and accessible.

Created in partnership with Baylor Scott & White Health

Associated Vendor: uPerform (84517)

Publish Date: 04/26/2022

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Optimize EHR education for all Epic users at Baylor Scott & White Health
  • Make educational resources readily available for quick access
  • Help ease learning curves as quarterly Epic upgrades arise

Organizational Outcomes

  • uPerform users rate ongoing training 11 percentage points higher than nonusers
  • uPerform users’ Net EHR Experience Score is 12.9 points higher than nonusers’ score

Collaborative-Verified Best Practices

  • Ongoing EHR Education

Keys to Success

  • Stand up a training team that creates training content
  • Deploy content in different forms that are brief and direct so that end users can easily and quickly understand and adapt to them
  • Use different formats for onboarding and ongoing EHR education
  • Ensure that education is aligned with relevant clinical workflows for upgrades
  • Allow clinician end users to learn on the job when they need information

What Baylor Scott and White Health Did

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Ongoing EHR Education

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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