Tailored Provider Onboarding with a Focus on Follow-Up
Lee Health redesigned their training to meet specific provider needs without overburdening providers with unnecessary information.
Publish Date: 06/14/2023
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 0–6 months |
Program Goals
- Provide onboarding training that is accessible and tailored specifically to providers’ needs
Organization Outcomes
- Providers 97th percentile for satisfaction with initial training
Collaborative-Verified Best Practices
- Onboarding EHR Education
What Lee Health Did
The initial training for providers at Lee Health was redesigned to be accessible and tailored to providers’ needs, with a single point of contact for providers and a focus on follow-up. Lee Health believes in educating everyone to their fullest potential and providing the necessary tools and support. The organization relies on a well-organized training team, strong follow-up, Signal data, and clear communication for training success. They follow up with another 4-hour training after 30 days and a 1-hour training after 60 days to address questions and further optimize workflows.
How Lee Health Did It
Want to see full details?
Want to see full details?
Here is my information:
Topics
Onboarding EHR EducationReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
Copyright Infringement Warning
This report and its contents are copyright-protected works and are intended solely for your organization. Any other organization, consultant, investment company, or vendor enabling or obtaining unauthorized access to this report will be liable for all damages associated with copyright infringement, which may include the full price of the report and/or attorney’s fees. For information regarding your specific obligations, please refer to the KLAS Data Use Policy.
Arch Collaborative Mission
Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.
The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.
Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
The Arch Collaborative is a service of KLAS Research: klasresearch.com
About Arch Collaborative Case Studies
Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.
Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.
All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.
All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies
 |
KLAS | ® |