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Tailored Provider Onboarding with a Focus on Follow-Up
Lee Health

Tailored Provider Onboarding with a Focus on Follow-Up

Lee Health redesigned their training to meet specific provider needs without overburdening providers with unnecessary information.

Created in partnership with Lee Health

Publish Date: 06/14/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Provide onboarding training that is accessible and tailored specifically to providers’ needs

Organization Outcomes

  • Providers 97th percentile for satisfaction with initial training

Collaborative-Verified Best Practices

  • Onboarding EHR Education

What Lee Health Did

The initial training for providers at Lee Health was redesigned to be accessible and tailored to providers’ needs, with a single point of contact for providers and a focus on follow-up. Lee Health believes in educating everyone to their fullest potential and providing the necessary tools and support. The organization relies on a well-organized training team, strong follow-up, Signal data, and clear communication for training success. They follow up with another 4-hour training after 30 days and a 1-hour training after 60 days to address questions and further optimize workflows.

How Lee Health Did It


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Topics

Onboarding EHR Education


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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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