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Elevating the Voice of Frontline Nursing Staff through Tiered Informatics Leadership
University of Texas MD Anderson Cancer Center

Elevating the Voice of Frontline Nursing Staff through Tiered Informatics Leadership

MD Anderson has successfully improved EHR satisfaction among nurses by establishing a strong nursing informatics team that works collaboratively to empower nurses, address their needs, and promote continual improvement in EHR utilization.

Created in partnership with University of Texas MD Anderson Cancer Center

Publish Date: 07/13/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Empower nurses to more effectively learn and utilize EHR workflows
  • Address barriers to effective EHR utilization on the front line when and where challenges take place

Organization Outcomes

  • Nurses are in the 90th percentile for Net EHR Experience Score
  • Nurses are in 93rd percentile for agreement that workflow training met their needs
  • Nurses are in the 94th percentile for agreement that the organization delivers well

Collaborative-Verified Best Practices

  • Clinician Relationships and Communication
  • Nursing EHR Success

Keys to Success

  • Nurse informatics specialists do daily rounds to identify barriers early and provide guidance in the moment it is needed
  • Provide ongoing EHR education and support through informatics resource nurses to increase the adoption of optimized EHR workflows and drive higher EHR mastery

What MD Anderson Did

MD Anderson (MDA) has achieved high levels of EHR satisfaction among nurses by developing an informatics program that is committed to empowering nurses by involving them in decision-making and providing support at all levels. This goal is accomplished through a tiered organizational structure consisting of the nursing informatics officer, associate informatics directors, nursing informatics specialists, and informatics resource nurses. The clinicians in these roles work together to provide comprehensive support and education to nurses throughout the organization, promote the adoption of optimized EHR workflows and resources, and drive continual improvement of EHR utilization.

How MD Anderson Did It

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Clinician Relationships and Communication, Nursing EHR Success

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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