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Decreasing Turnover Rate by Enhancing Training
The Guthrie Clinic

Decreasing Turnover Rate by Enhancing Training

The Guthrie Clinic implemented many changes with their training programs and communication in order to increase their providers’ satisfaction with the EHR.

Created in partnership with The Guthrie Clinic

Publish Date: 07/19/2021

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Decrease provider turnover rate
  • Get rid of outdated or inefficient workflows
  • Increase EHR personalization
  • Enhance trust in organization leadership/IT

Organizational Outcomes

  • 95th percentile for provider Net EHR Experience Score
  • 94th percentile for provider agreement that EHR vendor delivers well
  • 89th percentile for physician agreement that initial training is sufficient
  • 94th percentile for physician agreement that ongoing training is enough
  • 24% improvement in agreement that initial training is sufficient from 2019 to 2021 for physicians
  • 30% improvement in agreement that ongoing training is enough from 2019 to 2021 for physicians

Collaborative-Verified Best Practices

Initial EHR education trains on organization-specific workflows

Ongoing EHR education includes many different methods, including one-on-one support and virtual training

Consistent rounding has created good relationships between providers and their trainers

Multidisciplinary governance committees create a fast track for EHR adjustments

Providers are offered protected time to set up their personalization within the EHR

What The Guthrie Clinic Did

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Onboarding EHR Education, Ongoing EHR Education, Recognized Improvement

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

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