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Decreasing Turnover Rate by Enhancing Training
Guthrie Healthcare System

Decreasing Turnover Rate by Enhancing Training

Guthrie Health System implemented many changes with their training programs and communication in order to increase their providers’ satisfaction with the EHR.

Created in partnership with Guthrie Healthcare System

Publish Date: 07/19/2021

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Decrease provider turnover rate
  • Get rid of outdated or inefficient workflows
  • Increase EHR personalization
  • Enhance trust in organization leadership/IT

Organizational Outcomes

  • 95th percentile for provider Net EHR Experience Score
  • 94th percentile for provider agreement that EHR vendor delivers well
  • 89th percentile for physician agreement that initial training is sufficient
  • 94th percentile for physician agreement that ongoing training is enough
  • 24% improvement in agreement that initial training is sufficient from 2019 to 2021 for physicians
  • 30% improvement in agreement that ongoing training is enough from 2019 to 2021 for physicians

Collaborative-Verified Best Practices

Initial EHR education trains on organization-specific workflows

Ongoing EHR education includes many different methods, including one-on-one support and virtual training

Consistent rounding has created good relationships between providers and their trainers

Multidisciplinary governance committees create a fast track for EHR adjustments

Providers are offered protected time to set up their personalization within the EHR


What Guthrie Health System Did


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Case Study Topics

Onboarding EHR Education, Ongoing EHR Education, Recognized Improvement


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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
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About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies



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