Decreasing Turnover Rate by Enhancing Training
The Guthrie Clinic implemented many changes with their training programs and communication in order to increase their providers’ satisfaction with the EHR.
Publish Date: 07/19/2021
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 0 - 6 Months |
Program Goals
- Decrease provider turnover rate
- Get rid of outdated or inefficient workflows
- Increase EHR personalization
- Enhance trust in organization leadership/IT
Organizational Outcomes
- 95th percentile for provider Net EHR Experience Score
- 94th percentile for provider agreement that EHR vendor delivers well
- 89th percentile for physician agreement that initial training is sufficient
- 94th percentile for physician agreement that ongoing training is enough
- 24% improvement in agreement that initial training is sufficient from 2019 to 2021 for physicians
- 30% improvement in agreement that ongoing training is enough from 2019 to 2021 for physicians
Collaborative-Verified Best Practices
Initial EHR education trains on organization-specific workflows
Ongoing EHR education includes many different methods, including one-on-one support and virtual training
Consistent rounding has created good relationships between providers and their trainers
Multidisciplinary governance committees create a fast track for EHR adjustments
Providers are offered protected time to set up their personalization within the EHR
What The Guthrie Clinic Did
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Topics
Onboarding EHR Education, Ongoing EHR Education, Recognized ImprovementReader Responsibility
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