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Next-Level EHR Mastery Coaching
Intermountain Healthcare, Inc.

Next-Level EHR Mastery Coaching

Intermountain Healthcare's renewed focus on provider coaching opportunities has been shown to lead to improvements in provider perceptions of the EHR.

Created in partnership with Intermountain Healthcare, Inc.

Publish Date: 07/09/2021

Cost to Implement:  $$$ - Board Approved Cost

Time to Implement:  6 - 12 Months

Program Goals

  • Develop provider mastery of the EHR across the health system

Organizational Outcomes

  • Improve provider Net EHR Experience score (NEES) by 33 points in one year

Collaborative-Verified Best Practices

Focus on enabling clinicians to develop EHR mastery

Advertise the coaching opportunities clearly so that many providers have a chance to participate

Follow up after initial training to allow for clinicians to understand where they may need more education and come back several times to train to enable this to take place

What Intermountain Healthcare Did

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Ongoing EHR Education, Peer Guidance, Recognized Improvement

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
The Arch Collaborative is a service of KLAS Research: klasresearch.com

About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies

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