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EHR Support Assistance
Mayo Foundation

EHR Support Assistance

The Mayo Clinic created a support team to teach classes and respond to electronic requests with just-in-time training to clinicians in need.

Created in partnership with Mayo Foundation

Publish Date: 05/07/2018

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Provide help for clinicians at the point of care
  • Build clinician trust in IT's capabilities

Organizational Outcomes

  • 81st percentile for nurses' trust in IT

Collaborative-Verified Best Practices

Service Oriented Support

What Mayo Clinic Did

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Case Study Topics

Clinician/IT Relationships


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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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