Using Multiple Methods and Testing Competency for Well-Rounded Provider Onboarding
Mediclinic used tailored online and face-to-face training, competency assessments, and ongoing superuser support while ensuring competency and proficiency and keeping the training up-to-date.
Publish Date: 08/30/2023
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 0 - 6 Months |
Program Goals
- Provide tailored, up-to-date training for onboarding providers
Organization Outcomes
- Providers are 89th percentile for satisfaction with initial training
Collaborative-Verified Best Practices
- Onboarding EHR Education
What Mediclinic Did
Mediclinic's learning and development department employs a four-step onboarding process for new employees, including tailored online training; general, hands-on classroom training; additional face-to-face specialty-specific training; and practical simulations and dry runs. Competency assessments and ongoing support are administered to ensure proficiency, and the learning and development team keeps the training content up-to-date with input from the EHR vendor and internal Mediclinic teams.
How Mediclinic Did It
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Topics
Onboarding EHR EducationReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
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