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Using Multiple Methods and Testing Competency for Well-Rounded Provider Onboarding
Mediclinic Middle East

Using Multiple Methods and Testing Competency for Well-Rounded Provider Onboarding

Mediclinic used tailored online and face-to-face training, competency assessments, and ongoing superuser support while ensuring competency and proficiency and keeping the training up-to-date.

Created in partnership with Mediclinic Middle East

Publish Date: 08/30/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Provide tailored, up-to-date training for onboarding providers

Organization Outcomes

  • Providers are 89th percentile for satisfaction with initial training

Collaborative-Verified Best Practices

  • Onboarding EHR Education

What Mediclinic Did

Mediclinic's learning and development department employs a four-step onboarding process for new employees, including tailored online training; general, hands-on classroom training; additional face-to-face specialty-specific training; and practical simulations and dry runs. Competency assessments and ongoing support are administered to ensure proficiency, and the learning and development team keeps the training content up-to-date with input from the EHR vendor and internal Mediclinic teams.

How Mediclinic Did It

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Onboarding EHR Education

Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
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About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

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