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Creating Transparent Partnerships between IT and Providers
Southern Illinois Healthcare (IDN)

Creating Transparent Partnerships between IT and Providers

Southern Illinois Healthcare wanted to excel at managing the expectations of their internal customers; by saying what they could do, when they could do it, and why they could or couldn’t do it in a particular time frame.

Created in partnership with Southern Illinois Healthcare (IDN)

Publish Date: 06/29/2022

Cost to Implement:  $ - One Time Cost

Time to Implement:  6 - 12 Months

Program Goals

  • Improve EHR optimization process so that providers will know where requests and approved projects are in the ticketing process.
  • Optimize project management lifecycle to better manage end users’ expectations.

Organizational Outcomes

  • 91st percentile for provider agreement that they have a voice in improving the EHR
  • 90th percentile for provider agreement that EHR fixes are made in a timely manner
  • 87th percentile for provider agreement that they know how to request a fix for the EHR

Collaborative-Verified Best Practices

  • Shared Ownership and Governance

What Southern Illinois Healthcare Did

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Shared Ownership and Governance

Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
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About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies

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