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Learn to Ride the Wave: EHR Education from KP Southern California
Southern California Permanente Medical Group (SCPMG)

Learn to Ride the Wave: EHR Education from KP Southern California

Kaiser Permanente Southern California (KPSC) increases proficiency and satisfaction with the EHR by investing heavily in physician training. This starts with comprehensive, role-based initial training that has a 91% satisfaction rate and is followed by a strategic, ongoing EHR-education master course for their physicians. The latter program saves physicians three to five minutes per hour from charting with 98% of attendees recommending it to their peers.

Created in partnership with Southern California Permanente Medical Group (SCPMG)

Associated Vendor: Epic (61122)

Publish Date: 04/12/2022

Cost to Implement:  $$$ - Board Approved Cost

Time to Implement:  2+ Years

Program Goals

  • Help clinicians improve their EHR experience and efficiency by training with techniques relevant to physicians.
  • Reduce or eliminate EHR-related burnout

Organizational Outcomes

  • 90th percentile in agreement that ongoing training is sufficient
  • 96th percentile in provider EHR satisfaction
  • 99th percentile in using personalization tools
  • Successful optimization program saves providers three to five minutes per hour in charting

Collaborative-Verified Best Practices

  • Workflow-based training
  • Ongoing EHR education
  • Case studies and physician-led courses to enhance training quality

What Kaiser Permanente Southern California Did

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Clinician Efficiency and Personalization, Onboarding EHR Education, Ongoing EHR Education

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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