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Learn to Ride the Wave: EHR Education from KP Southern California
Southern California Permanente Medical Group (SCPMG)

Learn to Ride the Wave: EHR Education from KP Southern California

Kaiser Permanente Southern California (KPSC) increases proficiency and satisfaction with the EHR by investing heavily in physician training. This starts with comprehensive, role-based initial training that has a 91% satisfaction rate and is followed by a strategic, ongoing EHR-education master course for their physicians. The latter program saves physicians three to five minutes per hour from charting with 98% of attendees recommending it to their peers.

Created in partnership with Southern California Permanente Medical Group (SCPMG)

Associated Vendor: Epic (61122)

Publish Date: 04/12/2022

Cost to Implement:  $$$ - Board Approved Cost

Time to Implement:  2+ Years

Program Goals

  • Help clinicians improve their EHR experience and efficiency by training with techniques relevant to physicians.
  • Reduce or eliminate EHR-related burnout

Organizational Outcomes

  • 90th percentile in agreement that ongoing training is sufficient
  • 96th percentile in provider EHR satisfaction
  • 99th percentile in using personalization tools
  • Successful optimization program saves providers three to five minutes per hour in charting

Collaborative-Verified Best Practices

  • Workflow-based training
  • Ongoing EHR education
  • Case studies and physician-led courses to enhance training quality

What Kaiser Permanente Southern California Did


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Topics

Clinician Efficiency and Personalization, Onboarding EHR Education, Ongoing EHR Education


Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
The Arch Collaborative is a service of KLAS Research: klasresearch.com

About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies



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